Public Power Customer Reviews

The best review categories for Public Power are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Reviews Overall

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Plans & Pricing

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Reviews by Star

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Pricing not clearly displayed

Two weeks or so after enrolling in your program, I received an e-mail telling me I owed 139 on my account. At first I thought this to be a scam until I called customer service and was told the $139 was a sign-up fee which, the representative told me, was listed on the company website. Had I seen this listing, I wouldn't have chosen your company since the fee added to the per kw/h would have exceeded most, if not all of the other power providers cost in my area. The representative was kind enough to rescind the contract, and I apologize for not seeing the added fee in the sign-up. Thanks for your help

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Moore from Glenshaw, PA on September 16th, 2018

Most Recent 1 Star Reviews

9 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Mike toth

They locked me in a contract and say I would have to pay $3600 to get out of something they did but lie about everything to get me to sign up with them . They are crocked.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mike Toth from Northern Cambria, PA on December 8th, 2021

Gerhard royer

They refused to honor their quote on the kw charge.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Gerhard Royer from Bellefonte, PA on November 29th, 2021

Unsatisfactory

Waiting for a call about charge per kw.. charge is higher than quoted rate.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Gary Royer from Bellefonte, PA on November 21st, 2021

Terrible Customer Service

I've tried calling this company three times and the first two times I waited 25 minutes and no one answered the call. Today I called and a gentleman answered in the first minute, but didn't answer my question why my security deposit ($444) is not being used toward my new bills after one year of paying on time (as initially promised). He switched me to Billing and I've been waiting another 25 minutes for someone to answer the phone. You can't contact this company by email, which in this day and age is absurd. Next step is to write a letter. Unbelievable!!!!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Eileen M from Hawley, PA on July 8th, 2021

Not happy with public power

I got a low rate to start. However over a period of time my rate has gone up to .129896 per KwH. Their published rate for 12 months is 8.80 I am looking around.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jim O'Brien from Ambler, PA on February 7th, 2019

Classic Bait and Switch

I enrolled on-line and within a week, I received a call telling me the information that I used to make my enrollment decision was incorrect. I could either pay a $150 filing fee to continue or lock in to a higher rate plan for a 24-month period. I cancelled the service.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— VM from Malvern, PA on September 18th, 2018

A concern about a charge

Some body send me an email saying that I owe $139 for the contrac if I dont pay I will be out of that plan I got from power plan

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Charge?????? from Easton, PA on September 13th, 2018

Base fees are expected they want you to pay to join

They wanted 150 dollars to be affiliated with public power in addition to collect8ng the monthly charges per kwh. I decided to not pay the fee so they dropped my account. They did not mention this fee up front when i signed up. Only after a couple of months with them.