“
At first I was only going to do a 1 star review but, after speaking with an agent, they were able to correct my rate and renew me at an even better one. Big thanks to Shay for fixing my account. She took the time to explain to me what happened. 5 stars ”
— charlotte
July 9th, 2018
Good morning Charlotte,
Thank you for your feedback. It is always a pleasure to read about a positive customer experience. We are truly thankful that you have chosen Titan Gas and Power to be your electric supplier and we are looking forward to providing your energy needs for many years to come. We love your energy!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
helpful customer service
(5 / 5)
“
We have been with Titan for a few years now and never had an issue. Today we renewed our contract for a rate that is even lower than what we had. I spoke with Jessica on the phone and she was extremly helpful. I'm shocked to see all of these reviews. ”
— carlos ramirez
July 6th, 2018
Good morning Mr. Ramirez,
Thank you very much for your positive feedback and for choosing to join the Titan Gas and Power family. We appreciate the opportunity to be of service to you. We look forward too many years of continued business. We love your energy!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
BEWARE
(1 / 5)
“
BEWARE !!!! When your contract runs out they will double your current bill ,So beware of when your contract runs out ,,or you will be sorry !!! ”
— Ralph Parks
April 11th, 2018
Good morning Mr. Parks,
We are sorry to hear that you have had an unpleasant experience with Titan Gas and Power. This might be too late although; we have been making some big changes within our company and are currently under New Management.
Titan Gas and Power certainly shares your frustration in what you have experienced and can assure you that we put our customer satisfaction as a top priority.
Your customer experience truly matters to us and we hope that you consider giving us another chance in the future. Our Customer Service department can be reached toll free at (888) 355-6205 Monday Friday 8am 7pm EST; you may also email us anytime at customercare@titangasandpower.com.
Best regards, Titan Gas and Power
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1.4 / 5)
Ripped off in PA
(1.4 / 5)
“
We had Titan call us that our contract was expiring, and that we could find someone else to sign up with. we didn't do anything to find another supplier - we were ok with Titan Gas and Power since they were already a decent price. Now we've received our recent bill from Penelec/Titan and our bill has doubled (regarding Titan's portion) from Jan 2018 to February 2018. So, after reading some reviews on this website, we find out that if we would have signed a CONTRACT with Titan, we would have stayed at the previous rate. We stayed with them, thinking everything was fine, but then find out the rate doubled.......Funny how they don't and won't explain that to their customers. If they would have told us these details, we would have signed a contract with them. If this is how they justify to get you to sign, why don't they tell you this in the first place. When a full time working family has to find out these details "the hard way", it's just not fair. ”
— Disappointed in PA
March 3rd, 2018
Good morning,
We are sorry to hear that you have had an unpleasant experience with Titan Gas and Power. This might be too late although; we have been making some big changes within our company and are currently under New Management.
Titan Gas and Power certainly shares your frustration in what you have experienced and can assure you that we put our customer satisfaction as a top priority.
Your customer experience truly matters to us and we hope that you consider giving us another chance in the future. Our Customer Service department can be reached toll free at (888) 355-6205 Monday Friday 8am 7pm EST; you may also email us anytime at customercare@titangasandpower.com.
Best regards, Titan Gas and Power
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Prey on elderly
(1 / 5)
“
These people convinced my elderly mother over the phone that she "qualified" for lower payments and they could save her money on her bills. She switched and the past few months her bills are double what she normally paid. She lives on a fixed income. She spoke with her regular provider and found out what her real usage was and called Titan to complain. The told her they would refund her "only 2 months back" and she should see a deposit in her account. I told her to tell the bank to Flag any auto payments from Titan in the future. If money is not refunded we will go to the attorney generals office to file a report. ”
— Cindy A
March 2nd, 2018
Good morning Ms. Cindy,
We are sorry to hear that you have had an unpleasant experience with Titan Gas and Power. This might be too late although; we have been making some big changes within our company and are currently under New Management.
Titan Gas and Power certainly shares your frustration in what you have experienced and can assure you that we put our customer satisfaction as a top priority.
Your customer experience truly matters to us and we hope that you consider giving us another chance in the future. Our Customer Service department can be reached toll free at (888) 355-6205 Monday Friday 8am 7pm EST; you may also email us anytime at customercare@titangasandpower.com.
Best regards, Titan Gas and Power
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Stay away
(1 / 5)
“
This company is less than reputable. After I moved my service to them I received several phone calls which were to complete my service transfer. It was bs. They were attempts to alter my contract. ”
— Don't Trust Em
February 27th, 2018
Thank you for your review.
We are sorry to hear that you have had an unpleasant experience with Titan Gas and Power. This might be too late although; we have been making some big changes within our company and are currently under New Management.
Titan Gas and Power certainly shares your frustration in what you have experienced and can assure you that we put our customer satisfaction as a top priority.
Your customer experience truly matters to us and we hope that you consider giving us another chance in the future. Our Customer Service department can be reached toll free at (888) 355-6205 Monday Friday 8am 7pm EST; you may also email us anytime at customercare@titangasandpower.com.
Best regards, Titan Gas and Power
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(2.2 / 5)
Why have my rates gone up in the last several months
(2.2 / 5)
“
Good until the last several months. They in the last two months the rate jumped to 14.99 and gave me an $ 1100.00 bill in dec and then a $ 1900.00 bill for jan. Do not understand and cannot pay this high priced bill. Explaniation would be appreciated. ”
— Donald A. Riley
January 29th, 2018
Good morning Mr. Riley,
We are sorry to hear that you have had an unpleasant experience with Titan Gas and Power. This might be too late although; we have been making some big changes within our company and are currently under New Management.
Titan Gas and Power certainly shares your frustration in what you have experienced and can assure you that we put our customer satisfaction as a top priority.
Your customer experience truly matters to us and we hope that you consider giving us another chance in the future. Our Customer Service department can be reached toll free at (888) 355-6205 Monday Friday 8am 7pm EST; you may also email us anytime at customercare@titangasandpower.com.
Best regards, Titan Gas and Power
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.8 / 5)
Rate increase not communicated
(3.8 / 5)
“
Had Titan for a 1 year contract. Competitive prices. Satisfied with service. When contract expired, I intended to just continue having Titan supply our electric. However, I noticed the generation and transmission portion of my bill suddenly more than doubled, went from 5.8 cents/KWh to 12.25 cents/KWh. I called and found if I sign up for another year it drops back to 5.79 cents/KWh, which I did. However now I am saddled with a couple of months of significantly higher charges until the new contract takes effect. This is the kind of thing that just frustrates me to no end. At no time was I made aware that the price more than doubles on a monthly basis until I realized my bill was unusually high for this time of year. Remember, business goes where it's invited, and stays where it's well treated. Titan, if you want to retain customers you must treat them better than this. ”
— Harry Shaw
October 5th, 2017
Good morning Mr. Shaw,
We are sorry to hear that you have had an unpleasant experience with Titan Gas and Power. This might be too late although; we have been making some big changes within our company and are currently under New Management.
Titan Gas and Power certainly shares your frustration in what you have experienced and can assure you that we put our customer satisfaction as a top priority.
Your customer experience truly matters to us and we hope that you consider giving us another chance in the future. Our Customer Service department can be reached toll free at (888) 355-6205 Monday Friday 8am 7pm EST; you may also email us anytime at customercare@titangasandpower.com.
