Clearview Energy - Company Information

“  I always search for best price, longest term. Clearview provided that. 8.79 for 24 months. No add on monthly fee. Little disappointed to see the rate for the same term, dropped to 8.29. Will cost me $50 for 10,000 kwh annual usage. ”

“  So far so good. Will see after first billing cycle. ”

“  Excellent so far ”

“  They offered a very competitive rate and it was easy to switch. ”

“  Great experience no problem signing up. ”

“  Mazen is excellent. He made sure my problems were fixed with care and respect. ”

“  Great rates, great service. ”

“  Waiting to see how things work out. ”

“  My experience has been very good. ”

“  Have been ok, since I just signed up with them 2 years ago... like any other company their prices are competitive, read the reviews from other people saying got riped off for contract expiring and then changed to a different rate... guess what? happens with all companies if you don't call them,
that's why is called a contract period.. ”

“  I called Clearview and had a few Questions.Paolo was the lady that answered.She offered clear concise information.Did not rush me off phone.She was clearly trained professional yet she maintained her humanity.Truely a kind soul and a wonderful employee.What a great experience... ”

“  Rewards are somewhat disappointing. The issued a coupon for a free pizza at. Specie dominos. The franchise owner said it did authorize the coupon and would not honor it. I have emailed customer service and am still waiting for a response ”

“  I have not received a bill that included Clearview yet. It is hard to evaluate Clearview. It was very easy picking a supplier. ”

“  I've had Clearview as my supplier for a year and their rates were reasonable but they claimed to provide all solar power energy which i found desirable. Throughout the year they consistently mailed my letters asking that I select them--which seemed both confusing and annoying. This year the cost of solar has declined to imagine my surprise when at the end of the year term, they notified me that unless I renewed they would move to a monthly variable rate (moving from .17 per KWH to .23. My usage was lower so I resolved to see how the next couple of months went. The first month was OK but the second, with lower usage than the first monthly variable rate month and lower than the past year's comparable was stunning ($432 for a one-person household). I immediately had my meter checked and canceled Clearview as my supplier on the 22 of August. Just got my third month bill (because of administrative issues the change takes 1--2 billing cycles). Again my usage was lower but my bill was now $586 and the billing rate .389/KWH for the cycle, during a period when the cost of solar has declined! Don't ask my why--they can't explain it either. Needless to say, I'm not going back. ”

“  They may suck you in with a decent initial rate but they Chaya $10/ month fee and once your contract is up they double the price in the hope youre not paying attention. I just realized this and cut my charge by 60% with all renewable energy. ”

“  Clearview has competitive rates and it's easy to sign up. However, you can be frustrated and actually taken advantage of when renewing your supply contract. Clearview has a misleading billing policy, the kWh rate at time of renewing doesn't go into affect until months latter. The rate you think you are getting, in my case 7.09 cents/kWh was actually billed at 8.990 cents/kWh, which is their default and highest rate.

Clearview's default rate of 8.990 cents was even higher than Eversource's supply rate of 8.391 cents/kWh. Clearview's higher default supply rate stays in effect until the 3rd billing cycle, or March in my case. I calculated that I had to pay $76.02 more under this deceptive billing practice on my Dec/Jan bill. My current Electric Bill and next months negates any savings I would have had for a 6 month contract with Clearview. The bottom line is under Clearview's billing I'm actually paying more for my supply rate and wasn't told up front that their new rate doesn't go into effect at the start of the new contract.

This type of billing practice is not Clear, deceptive and is contrary to the supply rate posted; as you will pay a higher rate for at least two months out of a 6 month supply contract. ”

“  I had been with them for about a year or so, and when my 6 month fixed rate was over my rate skyrocketed when it went to their default monthly rate. I even had done a renewal with them prior to my default renewal date to make sure the new fixed rate would go into effect, and wouldnt get the default monthly rate. They first claimed you have to notify them two months in advance when submitting your renewal so you dont get their default monthly rate after initial fixed rate ends. I did do that when my new renewal was coming up so that it would be a smooth transition to the new monthly rate for billing cycles. I still received a packet in the mail recently for their monthly higher default rate. I then received a new packet a couple of weeks later stating the new low fixed rate I submitted earlier wouldnt take effect until February of next year. I spoke with a representative and now they say you have to call three months prior to your renewal date so you get the lower new rate without getting stuck with their higher default rate!! They changed their story twice. I spoke to Eversource and they stated that even though it can take 1-2 months for new fixed rate to go through, that because I did submit the renewal early enough to Clear view Energy it should have gone through at the newer lower rate. There was plenty of time for the new rate to go into effect on December. It seems like its a way for the energy provider to have you pay their default rate for at least a couple of months. They claim its regulatory rules, but like I said when I spoke with Eversource, they said that even with the 1-2 months that it can take, for the renewal rate, in this case it was not correct. ”

“  We've had Clearview for a year, because they had a competitive rate and offered 100% renewable with no fees. I was interested in renewing for a year but unbelievably, they cannot seem to make it happen. I tried 3 times to login to my account online. The site didn't recognize my password even though it's correct. I clicked "forgot my password" each time but never got an email to reset. I tried calling customer service. Both times it said there was a 2 min wait, but after 15 min I hung up. I sent an email to customer service saying I just wanted to sign up for more service, but if I couldn't get a response, I would choose an alternative. Guess what I got -- yup, nothing. If they could provide even a hint of service I'd stay, but now I'm concerned that if this is how they respond to requests for business, I'll never get help if I actually have a problem. ”

“  It took 28 minutes to renew. When you think your done, they transfer you to another person to verify your renewal which screams of cover-your-***. They don't even ask questions based on renewal, but "do you agree to switch?". Switch? I am already with you. Then they repeat the exact same question. The verifying agent is rude and unprofessional. I was approved for a car loan quicker than renewing with Clearview. They should rename to FoggyView. ”

“  In terms of names for a company, I'm not sure there has ever been a greater misnomer. They will entice you with lower entry rates and give very little notice when these rates are about to expire. My electric bill more than tripled for the supplier charge this month from .1139/kw hr to .3899/ kw hr. This is .12 /kw hr higher than what was quoted it was going to be 2 days before billing cycle began. My advice is to stay away, find another supplier who will be more transparent as Clearview is anything but. ”