Entrust Energy - Company Information

“  I have been with the company for over 2 years and have had not problems. I responded to a sales rep who came to my door. What was promised actually occurred! ”

“  After being with this company since 2011 they have now started to charge me a DNP charge. They state it is because I pay my bill late. Ok, I pay a late fee with it ever time this happens. If I choose to pay my bill late that is up to me. They already get a 5% late fee ow on top another $20. They never told me this and it just showed up on my bill this yer after 4 years. Best believe I am looking to change my company today!!! ”

“  right now, as i am writing this i am at 25 minutes on hold. what a joke. worst part is that this is the 5th call i have made to entrust on the same issue (inappropriate charge of early termination penalty). i have received assurances that the issue was resolved but it never actually happens. I think the customer service reps just have the liberty to say anything they want to get off the phone. i would compare their customer service to be on the same level as comcast. ”

“  I will admit I did agree to switch service. Like an idiot. I reviewed al the information and called and cancelled the service with the 3 Business days and NOW MONTHS later i get a letter from a collection company saying I owe Entrust Energy money. Entrust never sent me a bill. Lived at the same address for over 20 years never had a problem getting bills here. ”

“  I'm really glad I had this young lady and tell me about my KW rates I am now saving up too 140.00 a month I used to be with TXU for 15 years and never realized I was being over charge! I recommend that you get your bill fixed through this young lady. ”

“  Sounds like the same as others. A gentleman knocked on my door claiming to decrease my electric bill, which being a single parent sounded great! But low and behold I get the first bill and it's almost $300! I am rarely home so why is it that high? I call customer service and they tell me the same old tired line about things being plugged up when I'm not home. And what is this $75 charge? To me that's paying the company twice for one service! I hate I switched to Entrust, I may just pay the ridiculous $300 etf ”

“  This company sales your personal information to other companies. When I called in they denied it however they had the account name wrong and the advertisement we received was in that name. No other company had our name wrong. The advertisement that came was in the name that they had on file before we got them to finally change the name to the correct name.I would NOT recommend this company to ANYONE. ”

“  Very unhappy about the deceptive sales pitch by the door to door sales person.
I was told that I would be paying $.09 per kWh for a two year contract period. He never mentioned to me at any point that there would be another charge that would put the actual charge up to $.14 per kWh. His $.09 pitch was the reason I signed their two year contract.

Even after asking many questions about charges, I was completely lied to by the sales person..... ”

“  I was switched over to entrust energy without calling nor without singing any documents. I received a letter in the mail saying a switch had been made, when I called to get more information they insisted that it was not fraud and that an entrust representative had been to my home and i had verbally agreed to switch my company. When i asked for proof no one was able to provide me with proof. The customer service representative explained that if someone at the home verbally agreed to switch then entrust will take it as a confirmation without verifying if the person is the homeowner and make the switch themselves. I didn't want any verbal confirmation over the phone i simply asked for proof of this so called contract to be sent to the address they have on file but the representative was hesitant to help me and when I asked to be transfer to a supervisor he refused, he told me that if I was unable to provide him with more identifying information no supervisor could help me. He was rude and unhelpful, I was a victim of fraud thanks to entrust energy, and when I asked for proof no one was able to help me. Do not trust those door to door salesmen they will just scam you. We haven't even spoken to anyone from entrust prior to the notification that our electricity company was changed and apparently it was taken upon the representative himself to make a switch without verifying if who they possibly talked to even lived in that home. I have been scammed by entrust energy and they have been very unhelpful through the process. ”

“  We recently swapped over to Entrust Energy at the urging of a sales rep by the name of Necie, who promised lower rates and an overall lower bill. Needless to say, this was not the case. Our bills increased well beyond that of our previous provider. We were signed in at a rate of 7.6 cents per kW, which was considerably lower than our previous rate. What was withheld was the TDU upcharge. 85.00$ for a delivery charge on top of our bill, and this was not a part of the conversation with this sales rep. Based on the number of disgruntled subscribers to this service, I would dare say that a class action lawsuit would not be difficult to pursue. Nothing about what was discussed in the sales pitch was accurate or honest. This is a horrible company to do business with. Look at the other reviews... do not be swindled. If you look closely at the HIGH ratings, it is obvious that these people are clueless or are employees of this disreputable company. We will be switching to another provider and will not be paying a cancellation fee. If $300 dollars has to be spent, it will be spent towards a lawyer in hopes of bringing this company to it's knees. ”

“  I was working in my yard when I was approached by two guys stating that they are working with Entrust a company that works with the state of Texas to assist customer with lowering their electric bill. One guy actually stated that I would still have the same electric company that I currently have but my bill would come from a different company (REALLY!!!!!) I live in LaPorte, I have already alerted the Police Department about this scam....and trust me it is a scam. If I see these guys in my neighborhood I will call the cops!!!!!!!! Just a smart word for the company DO NOT TRY IT WITH ME OR IN LA PORTE ”

“  Where do I even start here? Two people show up at my home at 6 pm. I'm sorry, what are 90% of Americans doing at 6 pm? Either cooking dinner or eating it! To start with the guy talking doesn't introduce himself, doesn't say what company her works for (I only know because of his shirt, seriously the ENTIRE time he never once mentioned the company.), doesn't even say what they are doing at my home. He starts off by saying that there has been a rate increase in my electricity (I'm sorry, how does he know who my provider is?) recently and he'd like to see a copy of my bill. Ok let me just pause here. EVERY door to door electric scam starts with asking for the customer's current bill. It's nosy and intrusive! I tell him that I only get ebills and also I'm in the middle of cooking dinner. This guy, he says, "Oh ok, well we'll come back in 5 minutes." WHAT?! In what universe does it take five minutes to cook and eat dinner?! I tell him no, I will be cooking at least another 45 minutes. He says, "Well we'll come back in an hour and why don't you print that ebill and have it ready for us?" I can't even BEGIN to tell you how irritating it is to have someone who's trying to sell something sit and not only inconvenience you but also boss you around! So I go back in, finish cooking, feed myself and my kids and completely intend on ignoring and knocks at my door. We finish dinner, I get my kids bathed, it's now 2 hours later at 8 and no one ever came back. Though honestly, that THRILLS me. I sure hope these people never, ever show up at my door again. EVER. ”

“  Father- in -law got scammed by door to door salesman. Took advantage of an old man. His bill has almost doubled. Had to pay $300 to get out of scam contract. BEWARE OF NO-TRUST ENERGY! ”

“  2 days ago A young girl comes to my door about signing up for Entrust service, everything sounds great.. she said I would have a fixed rate of 8.6 and how cheap her bill is and theres 9 people in her household and the bill is never over $90 (surprisingly she didn't have a bill with her).... I spoke with her manager and a guy over the phone which confirmed that I would get the rate with $0 deposit with approved credit and it would take 3 federal business days to process my order if I signed up. So, I provided the guy over the phone my information just to see if I would get approved for the best plan at 8.6 rate with $0 and that I had 3 federal business days to decide if I want them as my provider. The next thing I know I called the very next day to decline the switch of my service to Entrust since I had 3 days to do so and come to find out Entrust had already switch my service to them.... IAM LIVID!!! I spoke with a rep with Entrust and she told me she would send in an order to switch me back to my previous provider and it could take up to 21 days to fully process the order (WTF) and any charges will be sent to my provider (WTF) .... DON'T SIGN UP WITH A COMPANY THAT LIES FROM THE START... I'VE NEVER HEARD OF A COMPANY THAT CAN JUST SWITCH A CUSTOMER TO THEIR SERVICES QUICKLY AND THERES A REASON WHY BECUASE THEIR UNTRUTHFUL! I contacted my provider and told them the issue so they sent a order as well for me to remain their customer and noted my account about the issues with no problems... This better be handled like Entrust stated or you'll hear about this angry woman in Texas campaigning against their company! LISTEN TO ME PEOPLE DO NOT TRUST THEM... EVEN THEIR NAME IS A HUGEEEEEEE LIE!!! ”

“  Very 1st bill was extremely high and I got the first bill before I received any paperwork. I called to cancel service and was disrespected by the rep and told the cancellation fee would be $300.00. I was never told anything about that and requested that they send me that in writing. I never got the paperwork. This company is a scam. Do not use them. I'm going to try my case in court, hoping that our governmental leaders will not let this terrible company rip off their citizens. ”

“  Low Rates and I'm loving my bills Sales man was very nice and knew what he was talking about the sales man name was Deno i believe, he was great and help us save so money ever month!!! ”

“  Their salesman literally just left my door. I am really unsure of what in the heck that sales tactic was!! Wow just wow!! I answer the door and he introduces himself and says that I am on his list as a power user.....well duh!!! Then he proceeds to tell me in order to get me off the list he needs to know what my power company is??? I said I'm not interested he says in e very smart tone that he is not selling anything (well you are or you would t be at my door). I again say no thanks I'm not interested and he puts in hand in the air and winks very sarcastically. If I ever choose to switch my power I promise you these people will not be on MY LIST as a potential company to purchase from!!! Ever!!! And I will tell everyone I know about this experience! I cannot believe that this company allows their employees to treat potential customers in this manner! Even if I wasn't interested he just lost them a ton on business and to think this guy is walking around my neighborhood right now treating others that don't sign up like this and then when I asked who he was with he tried to hide the name on his shirt....too late!!! Wow just wow!! ”

“  THE SALESMAN CUSTOMER SERVICE, AND THE LONG WAIT TIME IS ALL TERRIBLE. THE SALES MAN TELLS EVERY POTENTIAL CUSTOMER DIFFERENT LIES. THIS SERVICE IS WAY HIGHER THAN WHAT THE SALESMAN SAID. I HAVE A WITNESS AND TAPE RECORING OT THAT FOR 19 DAYS OF SERVICE WHERE EVERYONE IS AT WORK 215.57. MORE THAT WHAT I PAID IN A WHOLE MONTH WITH MY PREVIOUS COMPANY THAT I WILL BE GOING BACK TO. DECEPTION CAN BE TAKEN TO COURT AND PUT THROUGH THE DEPUTE SYTEM TO OVER RIDE THE 3 DAYS. IT TAKES MORE THAN 3 DAYS TO GET YOUR SIGHN ON INFORMATION GOD IS WATCHING THIS EVIL PLACE ”

“  Not only have they been calling me every day and putting me on hold when I answer, they also are unable to answer incoming phone calls. Claim my account is past due when I have cleared checks from my bank. Been on hold 15 minutes and counting! They bought Reach energy & sent me numerous letters saying our contract would not change & they would honor our existing price yet I got a bill stating I was under no contract and billed at 14 cents. Good bye Entrust! ”

“  Same story as others posted. A guy knocks on your door trying to say he can lower your electric bill and needs your information and number to make the change. He made it look like he was from my provider (PECO) but wasn't after talking to hime a shot while. Then I just happen to see the form he was trying to hide during the conversation and noticed there are termination fees (and I'm sure other fees not shown on the form) if I made the switch. I asked him if he could provide me with more information without any written forms or signing anything and he se he couldn't do that but would call me after the agreement. I quickly told him that I do not sign anything quickly and that I would look up the reviews of the company online and if it's good, that I would switch. Thank goodness I did just that and have read mostly bad reviews about the company he tried switching me to. PLEASE DO YOUR HOMEWORK FIRST BEFORE SWITCHING TO ANYTHING. I'm just happy I am a little wiser than I used to be from being duped in the past. I hope this finds you well. ”