Customer service
“ Representative was very polite & knowledgeable. Helping me a lot. ”
June 25th, 2020
To get a extension
“ He was good at customer service ”
June 18th, 2020
Checking my account
“ Very nice people to take care of the matter ”
June 17th, 2020
It was the best price ever. No hidden fees.
“ The only issue is that its only six month contract. So when renewal comes you need to read what you are signing for before you renew your contract. ”
June 12th, 2020
Thanks
“ I just received assistance to have a deferred payment. My experience was fast and thorough. ”
June 10th, 2020
Entrust sucks!
“ We had TXU forever. Then the door to door people come by & make Entrust sound too good to be true. I took the bait! Bad choice. Entrust said they'd pay our leaving fee with TXU. They lied! TXU has sent us to collections. Do not trust Entrust! ”
June 6th, 2020
Review for extension
“ Customer service have been understanding and polite with my request. Thank you. ”
June 4th, 2020
Entrust Energy
“ Wanted to see what this company was all about, just did a 6 month contract. I liked the weekly power usage we used. The rate I paid was outstanding, will stay around if I can have the same rate. Was a good experience with Entrust Energy. ”
May 18th, 2020
Electricity
“ No issues ”
May 14th, 2020
my power company
“
I've always had a good experience with Entrust. They helped save me some money.
They are actually fun to talk with on the phone. They keep everything smooth running. That's why I want to make sure that I keep them from now on.
Thank You,
Christopher Morales ”
May 12th, 2020
Great company
“
Great company great customer service
Thx ”
May 12th, 2020
Utility bill spiked up when no one's home
“ I live in an apartment and my utility is usually low because I'm always at work. However, there were months when I was on a business trip out of state (for full months) and I was not home at all, but my utility bill was MORE THAN DOUBLE than usual for that month that I was gone and the month after that. I made sure all the appliances were off and unplugged, I even have pictures to make sure before I've left for my trip. I called the service representatives. They say will see what they can do. Bottom line, months after, they have not done anything. I have not heard from them at all. I ended up paying everything with no further explanation to my concern that I brought up with them. ”
May 10th, 2020
Always great service
“ Always get great service. Always speak with helpful, attentive and courteous service representatives. ”
April 29th, 2020
Great new customer price
“ Pricing was straight forward ”
April 27th, 2020
Payment
“ Over all good experience ”
April 23rd, 2020
Change of address
“ Excellent customer service ”
April 14th, 2020
Electricity Ratings
“ Very friendly customer service. ”
March 30th, 2020
Complaining
“
To expensive
I just wait for my contract ends to change to other electric company ”
March 26th, 2020
Light
“ Good ”
March 26th, 2020
Great service !
“ Customer service was great, friendly knowledgeable and timely. ”
March 24th, 2020
