Entrust Energy -- Profile Analysis

I believe entrust energy is the best electric company in the game today. They have no monthly customer fee and no hidden charges.(TXU). They gave me 200$ for signing with no deposit.

I have Entrust for over 5 months now. A pretty good experience so far, and they don't have all types of fees I was seeing on my previous bill.

I think this a wonderful company my bill never been this cheap who every has a high bill with this need to call a repair person to check there wires cause something may be wrong with them

First off I have been reading nothing but negative reviews which shocks me I have NEVER had a cheaper electric bill then I'm getting now from Entrust. I had TXU for that's but they are to expensive, I've tried Reliant, Direct and Just Energy and turn this young girl knocked on my door pitching Entrust I was more than skeptical but she thoroughly explained everything and eased my skepticism. That was a few months sgo and I love entrust, my bills are cheaperand there are no extra fees.

These guys know how to treat customers. They are among the best providers in Texas and definitely worth the switch.

Love this company! Excellent all around. Good customer service

So was paying about 4 cents over what I should have with TXU (if you haven't already, SWITCH!). Had been with them nearly 20 years, found out I've been paying about a hundred dollars a month more than I should have. Got my most recent bills and it went down by a 145.82!!! Those pennies add up apparently. Would highly recommend.

i switched from TXU, because they just got more and more expensive. Two guys came to my door & showed me they could lower my bill. Showed me that they had no base charges, no minimum usage fees & now my bill is half of what it was. I never realized that TXU was charging me a base charge every month. i also didn't realize that being month to month they were increasing my energy charge every month, they locked me into the Entrust 24 so my rate won't go up. Also when I call customer service i'm talking to someone in Texas rather than someone half way around the world. Just received my 4th bill & couldn't be happier.

Wow I had these two guys in blue shirts knock and ring my doorbell, one of them was in training and the other was a manager. They asked me for my bill and I didnt have one because I was paperless with green mountain, the trainee froze and didnt know what to do and the manager logged in to my green mountain account on his phone, I was getting 16 cents average!!!!!! What a ripp off.... it took us 5 minutes to call houston and make the switch and I got 7.3 for 2 years! They broke down my bill with a side by side comparison and they showed me a 134.85 dollar savings per month! Highly recommend

Had two gentlemen come to my door and say I was pre-approved for a lower rate on my electric bill. I was hesitant at first. They showed me a side by side comparison with my current billing company TXU (comparing apples to apples) & how much I could save. I was shocked TXU was charging me so much and being month to month they informed me my bill could increase every month. Also i was being charged a base charge. I didn't even realize that, now after looking back at old bills, sure enough TXU were gradually increasing my rate each month and had been charging me a $5 charge just to receive my bill. I switched over a few months ago and today googled Entrust Energy to get their customer service number because I lost the one the rep gave me, he said I could call in and switch to average billing if I liked, I ran across this page & felt like I should leave a review. The rep was so nice & left me with his cell number if I had any problems down the road. I have since sent him a lot of neighbors because they were being overcharged as well. Happy & paying around $90 less for a bill I receive anyways. Great company.

THIS COMPANY IS TRULY AWESOME! THE TWO SERVICE MEN WHO CAME TO MY HIME WERE VERY NICE AND RESPECTFUL!I HAVE RECOMMENDED THIS COMPANY TO MY FRIENDS AND LOVE ONES! :-) YOU GUYS ARE THE BEST ELETRIC PROVIDER I'VE EVER HAD!

Low Rates and I'm loving my bills Sales man was very nice and knew what he was talking about the sales man name was Deno i believe, he was great and help us save so money ever month!!!

I'm really glad I had this young lady and tell me about my KW rates I am now saving up too 140.00 a month I used to be with TXU for 15 years and never realized I was being over charge! I recommend that you get your bill fixed through this young lady.

I have been with the company for over 2 years and have had not problems. I responded to a sales rep who came to my door. What was promised actually occurred!

I was switched and they told me I could save and my price has droped my highest bill been less the 180 in a 2500 sqft house great work guys keep up the good work and I've never trust the door to door people but they took care of me!!

I previously had TXU. I was loyal customer for 13 years but little did I know my contract was over due & they were charging me 17 cents a kWh !!! I never complain just paid my bill every month until someone came to my door and educated me on the prizes. I was skeptical at first so I went with the one year plan to test it out & I haven't looked back. I've been a loyal customer now for 4 years. My bill has drop more than half ! I'm so thankful they came to door. I would recommend entrust to anyone that is paying high on electricity. :)

Every time, I need an extension on my bill , entrust energy works with me. Haven't had an issue with them . Very pleased customer.

My contract with reliant expired. I was in a month to month plan & I switch over to entrust. I had that so call "free weekends plan" bunch of bull ... they were charging me 12 cents on the days that weren't free ! Now I have a solid rate and haven't looked back :)

I saved so much money with this company! Thank you!

I'm getting a great rate from a great company and wouldnt change a thing.

I was with another company 2 years ago... when my contract expired they did not notify me and being the busy business owner I am I FORGOT! I got a bill that month three times the amount it usually ran. I signed up with Entrust last year and received not only a call but a letter 90 days before my contract expired to renew me at an even lower rate than I originally signed up for! The customer service is awesome and my bill is now super easy to understand. I also have my home with Entrust Energy. I highly recommend Entrust Energy, in fact I do and receive credit for any referrals I send their way.

I always shop around for electricity rates when my contract is due. This time i did the same but i decided to renew with Entrust. They kept me on the same plan even though the prices had moved up. My rate is 0.6 cents per kw cheaper than the lower rate i found during my research. (from 16 different companies.)

The overall customer experience is really good (Billing, customer service, etc)

My switch to Entrust Energy was easy and simple. My plan has lowered my electricity bill significantly. I was glad to have the ability to set my account on Auto-Pay to collect points for my credit card.

In an electricity provider, I look for three things:1. Accurate and clear bills. 2. Personable and real customer service agents that answer questions directly. 3. Competitive rates. For me, Entrust Energy consistently delivers on all three areas and scores an A+!

We love Entrust Energy! We have had the lowest monthly bills ever since switching to Entrust. We highly recommend this company!

Very pleased with all aspects of this company...rates, billings,accuracy, customer service.

1st bill was around 150 which is reasonable but the 2nd bill jumped 100 dollars??? I thought I found a descent electricity provider

Great power company

The sign up for service was fairly easy through the web site. Paying the first bill online wasn't so easy. Although I tried, for some reason it didn't happen and I ended up paying a little more for the late fee. I tried to set up the account for automatic payment. I'll have to go through the next billing cycle to see if it works.

Entrust is a worthwhile electric provider.

Overall experience was fantastic!!!!!

Found the plans more straight forward to understand fees

Entrust is literally the best light company I have ever used. Im so thankful for the two gentlemen who came to my door offering Entrust, they were sure I completely understood what I was getting into! Best decision Ive ever made!! My light bill is so reasonable also I love how I get my weekly usage!!

Entrust plans were easy to understand and straight forward. So much better than other plans charging more if you you end up using too much or not enough electricity to get the "discount" rate! I didn't have actual conversation with customer service. I received late payment texts even a day after getting confirmation of payment texts? The billing was always accurate and I was never charged a late fee, but I gave 4 stars for the billing acct managment for that reason.

Love the weekly utility usage reports. What a great customer service.

I have had nothing but wonderful service

No problems were encountered

I have never had a electricity company that is so affordable and being I am on disability I Thank You very much Entrust energy service

It was easy to get our new service, and since this was a new construction site with temporary power, that could have been a problem, but everything went through without a hitch. We have a great rate, it was easy to set up auto pay, and we get a weekly report with a graph showing the most recent week's usage against the week prior. Good information.

I enjoyed Entrust's service. My rate was excellent and my bills were always low and/or manageable. The website worked well and made making payments easy. I could never load bills from the website on my phone, unfortunately. The only request is that Entrust have an app developed to make payments and electricity tracking easier. I liked receiving the emails of energy usage so I had an idea of what my bill would be. I wouldn't mind working with Entrust again.

My experience with entrust has been ok so far , but I'm a new customer .
I changed electric co's because the prices for my last co. was way to high.
Prices with entrust co. are Still way to high . My wife and I are retired on S/S only and that isn't much , let me tell you.

It is a HUGE" straggle for us to pay these high electric prices.

Insurance , Medicine , and food prices are Major factors for Most of us elderly people .

I never had any issues with this company. The billing was good. No problems.

I appreciate the monthly email regarding usage and billing.

Entrust Energy has provided me with the best customer experience ever. There was a slight issue with the start date my services however it was rectified swiftly. Not only did Entrust energy provide me with amazing rates and discounts but their service was exemplary. They know how to treat Veterans and mire importantly they know how to treat people.

We are very satisfied with the level of service Entrust provided. It was easy to sign up with them, their online app was easy to use, and their emails very informative on usage and monthly bills.

I have had only positive experiences with Entrust Energy. Their prices are low; they give charts for each day showing the amount of electricity used; they compare your most recent usage to your past weeks usage; they are prompt with billing & remind you if your bill hasnt been received within a few days of the due date. They are an excellent company.

It would help a lot if the usage included the dollar amount

Awesome experience

Great Customer service

Called and ask for a few extra hrs to pay light bill that's a disconnect explained I get pd Thursday 10/17/19 disconnect is for same day but I was afraid they disconnect early am but Sweet lady explained I had until 7pm but she extended it until Friday 10/18/19 . Super Sweet Lady

Great customer service

The lady was wonderful and very helpful and polite.

My power went out recently and they were very helpful,they had a fast response time.

They are doing a great job so far!

Needed a one time extention on my service, Rodrigo was so nice and helpful.
Thanks so much.

Great

Have had Entrust for yrs now and when we, started the moving process across down everything was handled easily with the help of customer service

Ive been a customer for years and have never had a bad or unprofessional experience.

Excellent service

I recently moved to Houston and I was approached by a sales person to try Entrust Energy. My bill has been low the last two months and for that I am grateful. Each week Entrust Energy sends me a "Weekly Home Energy Report" that helps me track how much energy we are using and I enjoy being able to visually see week to week what we are doing as a family and when we utilize the most energy. I will recommend Entrust to my family and friends.

i just want to let you the Lady that took my call was very friendly very sweet and polite I enjoy very much the conversation and her help

It was good

have never been dissatisfied, have helped me every way possible with no hassles!!! Thanks

We have had excellent service in all the years we have been with your company.

All questions were answered in a very timely courteous manner

Love this company!

Great

I love how easy it is to do business with Entrust Energy

Mr Alex professionally handled my concerns

We had good and fast service

Very helpful and curtious

The Representative was very informal & Professional ...

Great Service provided...all questions answered very professionally.

Very pleased with service today

Oscar was very pleasant and efficient.

Awesome. Wish I would have switched sooner!

It was simple, & complete. My last provider was always like calling an understaffed corporation. Here it was easy.

Was very happy with your service would use it again

Im just so so happy with the service that I have gotten. Thank yall so much for that

We are winter Texans, volunteering at the Rio Grande Bible College in Edinburg , TX.
I just talked to one of entrust energy's representatives concerning our move back to Minnesota for the summer and how best to re-instate at the end of October. The rep was very easy to visit with and did research to get us exactly what we were hoping for!!! We highly recommend this company!!!

Representative was fast efficient and courteous! Doesnt get any better when transferring service!

Great plan cheapest electricity I have had in years! I only hope I can renew the plan for 2 years.

I had no issues in my contract term. Price was good. Had no service issues so I really didn't use the customer service but they delivered everything they promised. The renewal offer price isn't great so I'll be shopping around again, though.

Customer service was great, friendly knowledgeable and timely.

Good

Very friendly customer service.

Excellent customer service

Over all good experience

Pricing was straight forward

Always get great service. Always speak with helpful, attentive and courteous service representatives.

Great company great customer service
Thx

I've always had a good experience with Entrust. They helped save me some money.
They are actually fun to talk with on the phone. They keep everything smooth running. That's why I want to make sure that I keep them from now on.

Thank You,
Christopher Morales

No issues

Wanted to see what this company was all about, just did a 6 month contract. I liked the weekly power usage we used. The rate I paid was outstanding, will stay around if I can have the same rate. Was a good experience with Entrust Energy.

Customer service have been understanding and polite with my request. Thank you.

I just received assistance to have a deferred payment. My experience was fast and thorough.

The only issue is that its only six month contract. So when renewal comes you need to read what you are signing for before you renew your contract.

Very nice people to take care of the matter

He was good at customer service

Representative was very polite & knowledgeable. Helping me a lot.

I've been affected by the pandemic and Entrust customer service was very helpful

Love this co8