Entrust Energy - Company Information

“  Had two gentlemen come to my door and say I was pre-approved for a lower rate on my electric bill. I was hesitant at first. They showed me a side by side comparison with my current billing company TXU (comparing apples to apples) & how much I could save. I was shocked TXU was charging me so much and being month to month they informed me my bill could increase every month. Also i was being charged a base charge. I didn't even realize that, now after looking back at old bills, sure enough TXU were gradually increasing my rate each month and had been charging me a $5 charge just to receive my bill. I switched over a few months ago and today googled Entrust Energy to get their customer service number because I lost the one the rep gave me, he said I could call in and switch to average billing if I liked, I ran across this page & felt like I should leave a review. The rep was so nice & left me with his cell number if I had any problems down the road. I have since sent him a lot of neighbors because they were being overcharged as well. Happy & paying around $90 less for a bill I receive anyways. Great company. ”

“  Wow I had these two guys in blue shirts knock and ring my doorbell, one of them was in training and the other was a manager. They asked me for my bill and I didnt have one because I was paperless with green mountain, the trainee froze and didnt know what to do and the manager logged in to my green mountain account on his phone, I was getting 16 cents average!!!!!! What a ripp off.... it took us 5 minutes to call houston and make the switch and I got 7.3 for 2 years! They broke down my bill with a side by side comparison and they showed me a 134.85 dollar savings per month! Highly recommend ”

“  Tried just about all these electric companies in Texas and by far Entrust Energy is the lowest bills I've ever had no monthly service charge no hidden fees and Tdu delivery charges based on who yiur lical meter and pole company is which no electricity company has control of it's not there charges is your local pole and meter charges basically they have been the best so far and live the low fixed rate for 2 yrs I would recommend this company to anyone if they wanna pay less for there electricity. ”

“  my first bill was a partial bill and everything seemed ok.. THEN I got my first bill and had a $60 TDU fee. normal companies charge $3-6 a month. I called and the guy basically laughed at me and told me since I signed a 2 year contract it would be $300 to cancel. i will take my sweet time paying that fee! ”

“  i switched from TXU, because they just got more and more expensive. Two guys came to my door & showed me they could lower my bill. Showed me that they had no base charges, no minimum usage fees & now my bill is half of what it was. I never realized that TXU was charging me a base charge every month. i also didn't realize that being month to month they were increasing my energy charge every month, they locked me into the Entrust 24 so my rate won't go up. Also when I call customer service i'm talking to someone in Texas rather than someone half way around the world. Just received my 4th bill & couldn't be happier. ”

“  So I got two nice salesman at my door telling me how I am being over charged for my electricity use and long story short, like everyone else I wanted to save some money. It was going to take two months for Entrust to switch me over. Well I decided to stay with my old electric service and when I called to let Entrust know I was no longer interested the customer service rep let me know that I was going to have to pay a $200 cancellation fee for services I was not receiving yet. How is this company going to try to charge a cancellation fee when my services didn't start until the following month? ”

“  So was paying about 4 cents over what I should have with TXU (if you haven't already, SWITCH!). Had been with them nearly 20 years, found out I've been paying about a hundred dollars a month more than I should have. Got my most recent bills and it went down by a 145.82!!! Those pennies add up apparently. Would highly recommend. ”

“  two sales people showed up at my door this afternoon, as stated in other reviews, they represented themselves as a "policing" company and the gentleman even introduced his partner as "officer". I cut them off and told them I wanted to know their bottom line and actual energy charge, did it include the TDU charges. They very quickly presented an Electricity Facts Label, but not long enough for me to review it and then offered to calculate my average charge with my current company to compare it to theirs. I told them I had just recently calculated it myself because I just happened to be up to renew contracts with my current company or was willing to switch. Next thing I knew, they told me I was the only customer they met that actually calculated this themselves (I never go by the average costs, I always calculate the actual cost using my old bills). Then abruptly said thank you for your time and left!?! I laughed and thought what just happened???? Must have been a scam and I see that now from the reviews. Good luck on the next offer. ”

“  Had a guy come to my house and tell me he can save me money on my electric bill. Says he has a 7.5 cent per kilowatt hour deal. Told us that if we used 1000 kilowatt hours our bill would be 75.00 and no other fees. My husband and I was skeptical and asked him flat out. Everyone has a delivery charge and he insisted 6 times (because we asked 6 different ways). GO WITH YOUR GUT OUR INSTINCT WAS TO THROW THE LIAR OUT. Well the electricity was 145 but the bill was $213 because the rest was fees and charges from Entrust. This bill was 40 more than the bill would have been with my old company. Talked to Entrust and they basically said my tough luck and deal. NEVER AGAIN. ”

“  i am a currently customer with entrust energy. i have switched from just energy in July and was guaranteed that my light bill was going to be lowered. my last just energy bill was 111.88 and entrust energy is now 177.27. how is this possible? all just energy surcharges was half the price of entrust. entrust TDU is $48.50 while just energy is $2.18. can you contact me at texas1cowboys@gmail.com to resolved this matter. ”

“  This nice young man came to my door claimed he was trying to help lower our electric bill. He said after reviewing a past bill said we were on a month to month with our current company and with a quick check he would see if we were eligible. I explained I would need to consult my husband before any decision was made. He said no problem just answer yes to the first question, tell them you want English information, than they will send you an information packet to review and than you both can decide if this is right for you. I agreed but soon after I spoke with my husband and learned we were under contract with our current provider. I redialed the number Entrusts verification people had called me from and told the operator we were under contract and therefore not interested in their program. Much to my surprise she told me we had already been listed as a sale and an account had been opened!!! She went on to say the switch between companies was scheduled to take in the morning! I tried to correct her but she was no help. She said she could do nothing and I would have to take the matter up during business hours with their customer service dept. since we were now their customers!!!WARNING TO ALL AVOID THIS COMPANY LIKE THE PLAGUE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ”

“  A young man came to my door and explained the base rate and tdu charges! I signed a 2 year contract and my bill has been lower than my bill has ever been. The avg price per kwh was actually lower than what he told me! This is a great company I have got my entire family signed up! ”

“  Two guys from entrust showed up at my house and told me that they where registering everyone in our neighbor hood for energy savings. They where not certified by by our city to solicit in our town. They where deceptive in their representation of Entrust energy. Don't trust Entrust! ”

“  Two guys from Entrust Energy showed up at my door. They were wearing photo identification and a company uniform. They presented themselves as a policing agency saying that the area I live in is being overcharged for electricity. This, they claimed, was because my smart meter was not working properly. They then proceeded to inform me that because of this "malfunction," I now qualify for a special utility service to compensate for this. Repeatedly they told me that they were not trying to sell me something. They made it sound like they would be going after my current electric provider. It was not until after fifteen to twenty minutes of talking with these guys that I realized they were going to be "helping me" by switching my service. I refused to go any farther and did not switch my service. If they are trying to deceive me to sign up what will they do once I am a customer? After they left I looked up reviews of this company and found a lot of disturbing reviews. I would not trust this company. ”

“  Love this company! Excellent all around. Good customer service ”

“  These guys know how to treat customers. They are among the best providers in Texas and definitely worth the switch. ”

“  In December a nice young man and young lady came to my door trying to get me to switch to Entrust, I was promised an excellent rate with no deposit and promised no hidden fees, While enrolling me he passed his phone to me to confirm with all the information I provided and this woman also confirmed my rates,plan and no extra fees. Well my first bill was higher than any previous electric bill I have ever received, I called the company in January to dispute these extra charges, the customer service girl explained the pass thru charges!!!! My December bill is usually very low due to we do not use AC or Heating!!! I am so upset and was scammed, I can not change providers or I will be charged 300.00. I got absolutely no where with this woman. About 60% of my neighbors also signed up and they also are Extremely Angry. WE are all fighting these scammers, I have contacted PUC and My Attorney. It is really sad because you just can't trust anyone. This is the Absolutely Worst Provider!!!!! Look closely at your bills!!!!!! ”

“  First off I have been reading nothing but negative reviews which shocks me I have NEVER had a cheaper electric bill then I'm getting now from Entrust. I had TXU for that's but they are to expensive, I've tried Reliant, Direct and Just Energy and turn this young girl knocked on my door pitching Entrust I was more than skeptical but she thoroughly explained everything and eased my skepticism. That was a few months sgo and I love entrust, my bills are cheaperand there are no extra fees. ”

“  I think this a wonderful company my bill never been this cheap who every has a high bill with this need to call a repair person to check there wires cause something may be wrong with them ”

“  They tell you one thing and its a lie. im fighting with them over the cancelation fee i went back with reliant and i learned my lesson!!! They promise the world and they never come through with it! so lesson learned and i will not pay there charges for the cancelation i will fight them to the end!THEY DO NOT EVEN HAVE A RATEING LOW ENOUGH FOR ME TO CLICK ON SO NEGATIVE 50 IS WHAT NEEDS TO BE RATED AT ”