“ This review discusses NRG's pricing and their role as an alternative supplier of electricity. They supply the electricity to my provider, PP&L, so comment on that role actually describes my entire experience with NRG. I relied upon NRG as having trading experience and knowledge that might produce a better price than PP&L. Instead, I paid NRG 15.9 cents per KWH throughout this past winter (2020-2021), while PP&L was charging less than 8 cents. That gap is so wide as to contradict any real attempt at competition or skill at trading. It was a cold winter and I paid bills of $500-$800 per month. Before I was allowed to cancel, proposals from NRG's rep included price discounts for 3 months that would beat PP&L's pricing. That told me that NRG was ready to charge excessively high prices to existing customers to enable costly discounts to new (or renewing) customers. I will not do business with this outfit again. ”
“ NRG is the worst company ever to use as a supplier, my bill went from 138 to 263 then to 368 and continue to go up please people do not fall for the scam the reps work out of Walmart. I never signed up for it ”
“ I ran into these guys at Walmart and they were pushy and wanted to sign me up. The last few months. My bill has been 170 to 190 dollars. There charging 95 cents a kilowatts and aep is only 59 cents. I wouldnt recommend getting them. The last bill i had charged me 100 dollars by themselves. Aep charged me 77 ”
“ What a scam! I have three accounts with them all of a sudden it tripled. I called and they said well we can lower it again but I have to call every three months. So between working raising kids businesses Im supposed to stop and do this also big rip off do not do not do not do it! ”
“ They approached my mother in Sam's Club with a fancy sales pitch so she went for it. Then after a free months she was hit with hundreds of dollars in fees, and a higher rate. My mother who is retired on disability went from $175/month on electric to well over $700 without warning. When we contacted Duke, they said these kind of providers are unregulated and can basically do whatever they want when it comes to charges. I don't know how they can sleep at night. ”
“ They stand around In WalMarts selling their service this should be the 1st red flag! Then when they hook you they BANK on you forgetting to call in after 3 months and when you do forget then bump you to 10.9 cents per KWH where Ameren is at 4.5 cents per KWH. Way to screw people during these times we are in, if I could give 0 star rating I would! ”
“ They are so quick to be on your account and take so long to get removed its ridiculous! I understood I was to call after 3 mon to change the rate but I want to cancel it. They make canceling impossible. You talk to people and think its been handled and all of a sudden oh we never received a call about canceling. Oh this is ridiculous! Scammers is what they are. ”
“ They will charge you double or triple on your electricity bill. ”
“
They lure you in with false promises then raise your rate by double.
Dont bother. ”
“ I would RUN and RUN as fast as you can from this company...I just got a 900 bill!! Now Last months bill was almost 800 I contacted the electric company I have NEVER had an electric bill so high, and of course, it was explained as to why it was so high...of course, my electric billing provider can't do anything because I was promised a different rate by this electric provider which ended up being a LOT higher....costing me triple the amount of what I have ever paid in the past! When I contacted customer service the only concern was getting me to stay, not in helping me resolve the issue while in the midst of a pandemic while I am fighting covid a month later. I am so disgusted and disappointed!!! DO NOT UTILIZE this provider unless you want a massive bill!!! ”
“ This company is a joke, I went from paying 180$ a month to more than double that when I used NRG. Nothing dramatic changed with how much electric I used either. ”
“ They did not explain very well about the call back. I should not have to jump through hoops to keep my electric bill at a reasonable cost. ”
“
They grabbed in a local Walmart. Convinced me NRG is cheaper. I noticed over time that my $/KWH kept increasing. That said, they have not told me that the offer was only valid for 3 months, no informing me about the change.
Don't waste your money! ”
“ They offer a lower rate, which is true on paper, but the fees made my bill the same as paying the supplier directly, which I had been before. You get an annual check, which was decent the first year. But the second year they increased the rates by 50%, and the check was much smaller. This year my bills have DOUBLED what they were a year ago, which was already 50% higher than the year before that. The check I got recently was almost nothing. I made sure nothing in the contract said they could do this before I signed anything, so they are doing this without telling you, even in the fine print. The bill I opened today was over $200, and shows I use less kWHs for that billing period than I did for that period a year ago, when my bill was less than $100. Stay the hell away from this company. ”
“
Do not sign up with this company. It is a total scam company that the number in their website is not even correct. Avoid this crooked company at all cost. Will give you a $25 Best Buy gift card and first 3 months a slight better rate than BGE but will increase the rate by 40% after that with no notice. If BGE charges you 7.5 cent these crooks will make you pay 12cents per kilowatt.
Do yourself a favor and avoid this horrible company. ”
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They will offer you a low rate and tell you to "follow up in a few months when the promo ends" if you don't, they will double or TRIPLE your rate.
SCAM!!!!! The gift card is not worth it! ”
“ Watch out people for this scammers. They overpriced my bill not because of my usage. They didnt help me reduce my electric bill. Instead, I was paying two separate bill . I am paying my electric bill for the company I am using and also paying ngr bill. I found out to my electric company that ngr was charging me 3 times more than the amount I was paying per kWh with my electric company. I went from paying $30-$50 on winter time and $51-$80 on summer time a month with my electric company , to $230-$500 a month when I signed up for nrg without any changes in daily routine. Theyre MTF scammers. Dont sign up please or you will end up where I am now with a $500 bill to pay and no food! ”
“ This is the most fraud scam company.. How you going to charge me 180 bucks for 78 dollar power usage?. Not only that i didnt even know my account was still active until i look at my recent bills. I cancelled this stupid company 7 months ago n somehow magically come back and renewed? Gtfo ”
“ They sent a technician out to update my solar and they screwed up my whole system. It is no longer working and I have to continue to pay them and my electric bill. It is a nightmare and no one will call me to speak to me. I keep getting these canned emails. When I call no one answers or if they do they say the turn around time is 2 weeks. Thanks for nothing you rotten horrible solar company!!!! ”
“ Stay away cant believe their in business. Total CON GAME. My wife paying the bills, I never noticed. Rates doubled within months of signing up. Complete scum bags. ”
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