NRG Home - Company Information

“  May 15, 2024, spoke to the customer representative, Leo. He was very patient, andprofessional. He addressed our concerns and provided a better plan. We be keeping our service
Thanks Leo!! ”

“  I had a good experience with signing up with NRG ”

“  Great so far, make sure you call a month after you sign up to ensure you'll retain promotional pricing. They'll also extend it another 3 months if you ask. ”

“  I changed due to pricing snd am selling my home so I took a shorter contract period ”

“  12 months is the best experience for staying competitive. Only downfall, I wanted to stay with them but staying competitive is not there strong suit. ”

“  Satisfied ”

“  Great company, knowledgeable employees, only problem once u've used your fixed contract they get expensive from their on. They have good promo's, and now fair teaser rates, they used to be better. Highly responsible company so if rates are not the issue I highly recommend. ”

“  My experience was ok I guess but my Bill is still high ”

“  Their three month promotional deal was great. We'll see in September if rates normalize after a spike in fuel costs driven by inflation and market demand ”

“  I love the service n savings ”

“  Im a new NRG Home customer and so far so good! Hope to continue as a customer if pricing is better then others and customer service continues to be accommodating. ”

“  Rates are adjusted QUARTERLY to undercut the distributor and that is why our plans are 3 months long. March, June, September, and December are the months to call and check in. A good rep will explain that to you multiple times before the end of the signup, but if they did not it is also in writing on the email confirmation, cancellation form, and welcome letter you will receive. What some folks fail to understand is that we cannot possibly remember every face nor force people to pick up the phone or stop in for the 3 minutes it takes to renew your account and always make sure youre saving a few bucks. YOU MUST EITHER CALL TO RENEW OR TO CANCEL TO AVOID THE VARIABLE RATES. I try my absolute best to inform people to the best of my abilities but I can't speak on anyone else's behalf. I wish things were a little clearer and that folks were trained better, but unfortunately that is over my head and I did feel compelled to write this to clarify that it is the customer's responsibility to maintain their account. We have hundreds of thousands of customers, reminder emails get lost and we cannot possibly remember every face, so please put your dates on your calendars.

We are a good company that does a ton of charity work, employ thousands of Americans, and are working on better technology to generate cleaner energy for our future generations.

I hope this helps. ”

“  I choose NRG because they had the best rate. I only chose a 3 month plan and even though it started in Jan they are saying Im month to month now. Still the rate is cheaper so I guess Ill stay month to month. I wish providers would offer competitive rates to keep current users, but it seems nobody does. ”

“  Had NRG after a bad experience with other supplier that almost doubled my rate after it expired. And paid high amount for 3 months not paying attention
NRG would have kept bus but price went from 6.7 to 7.6, therefore I called Frintier and now I'm paying less than I am now. Easy over the phone sign up
Ther ”

“  Obviously best rates make a difference. Keep offering low rates and you will acquire and keep customers. ”

“  This isnt a bad company to go with as a supplier. Although the rep told me that the rates go up after the three months of service, i forgot to call to keep my fixed rate. I had noticed that my bill had gone up, and I called customer service, and they were able to fix the rate once again for two years. Reminder to just call after the three months to keep the fixed rate, don't forget like I did. That's why it had gone up to variable. ”

“  Good prices. ”

“  The sales people were all great. They promised the world and said we would have no energy bill if we used the setup they designed for our home. So we did. Install took months, which is usually the norm, so I won't fault them too much for that. However, once completed, it was crickets from them on any follow up questions as to how to set up the system to work with our energy provider and save us money. We just got our first monthly bill for the first month when solar was active, and it WENT UP by $300!! Now that we have paid off the system, I can't get anyone to come back out to our home and actually get it running optimally. I highly recommend that you shop around and read reviews before going with this company. ”

“  Initially seemed like a good deal and they offered incentives. Never recieved the incentives and my current rate is more than twice the standard. Not only a let down, but financially harmful when you get a bill obsurdly high, while living on a fixed income. Seems the phrase "thank you for your Service" is a precursor for seperating those in need from their financial resources. Nothing like being a Disabled Vet on a fixed income who serving as Hospice for a dying relative, while being taken advantage of by a utility provider. Beyond that, their Customer Service Rep and their Street Team, Marketing Reps were very personable. Not a people issue, a practice and procedure issue. ”

“  Dont forget to renew!! Price went from 8 to 17! Make sure you document your renewal date or youll be in for sticker shock!! ”