43 Reviews and 43 Replies for Provision Power & Gas
(5 / 5)
good price
(5 / 5)
“
still confused but our bill went down $120 from last month but the price per kwh was 11.25 not the .04 I thought we were paying ”
— Bryan
September 4th, 2023
We're so happy to have you onboard! If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
So far so good
(5 / 5)
“
I have a nice price but didnt realize it was avariable price so time will tell. ”
— Jane
July 17th, 2023
We're so happy to have you onboard! Provision offers 12-month fixed-rate plans. If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Switching Powers to cheaper providers.
(5 / 5)
“
Kind of too soon for experience review first month is without incident for Gas but my electric hasnt switched over yet??? Its still under Shipley. ”
— Jane Shriver
July 6th, 2023
We're so happy to have you onboard! The utility timeframe for onboarding to a new supplier is 1-2 billing cycles. If you would like an estimated start date provided by the utility, please contact our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
none
(5 / 5)
“
none ”
— none
May 23rd, 2022
We're so happy to have you onboard! If you need anything at all our Customer Care team is standing by to help Monday through Friday from 9am to 7:30pm ET. You can call us at call 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Wow!
(5 / 5)
“
I just made a switch to Provision Power & Gas! I researched and found much much better rates.....and I did it all online! They made it so easy.....once you sign up they do everything else.....you get a confirmation of your order with all the info you need for your records, and they take it all from there. Love it when they make it soooo easy! And you save money!!!!! ”
— Wow!
January 19th, 2021
Awesome! We're so happy you've joined us to use your energy for good. If you need anything at all, please reach out to our Customer Care team at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Easy and quick signup
(5 / 5)
“
Easy to sign up, good rate for power and nat. Gas. Month to month account hope they will not vary much. ”
— Ed
January 9th, 2021
Thanks for joining us, Ed! We're so happy to have you with us. If you have any questions about your rate, you can call us anytime - we never change to change your plan! You can reach us at 800-930-5427 or online at getprovision.com or hello@getprovision.com.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Find Savings
(4.8 / 5)
“
My budget bill has been $201.00 per month. I had 30 days at a very low cost and my bill was only $116.00. I will be checking for their cost to date to determine what I will do next. ”
— Diana
October 20th, 2022
We're so happy to have you onboard! If you need anything at all our Customer Care team is standing by to help Monday through Friday from 9am to 7:30pm ET. You can call us at call 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Helped me!
(4.8 / 5)
“
This company helped me save on my gas bill. Something that none of the big companies tell you is that you are able to change suppliers. ”
— Sasha
August 27th, 2020
We're excited you're on board with us, Sasha! Energy Choice makes it possible to choose a supplier that works best for you, and we're so happy to be able to serve you. If you need help at any time, please don't hesitate to reach out: 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(4.6 / 5)
My Account
(4.6 / 5)
“
Smooth transition. ”
— Jeff T.
May 24th, 2023
We're so happy to have you onboard! If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
So far so good
(4.6 / 5)
“
No complaints so far ”
— Marten
February 14th, 2022
We're so happy to have you onboard, Marten! If you need anything at all our Customer Care team is standing by to help Monday through Friday from 9am to 7:30pm ET. You can call us at call 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Akron Aggregate
(4.2 / 5)
“
I somehow without my knowledge got switched to the Akron Aggregate plan although I never received their "postcard". I had SCO for many years and loved and was told it is no longer available by Dominion (which I later found out to be a lie). I got robbed by city of Akron for triple the rate I was paying for the 3 coldest winter months, of course.They claim it took 3 billing cycles for provision to take affect and my bill is back to where it was with the SCO.Thank You. ”
— Brian Capan
April 18th, 2022
Good afternoon, it appears that your DEO account is still Active with Provision Power & Gas. Please contact Customer Care at 800-930-5427 in regards to your enrollment and how best we can reach a resolution.
Thank you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Its all about what yu know
(4.2 / 5)
“
I signed up with the sales agent at the door and at first I was confused she helped me along but you got to understand the program to see the benefit. ”
— Jessica Vanote
April 28th, 2021
Hi - thank you for your review of Provision! Our goal is to provide customers with the best service and clear explanations. Please contact us at 800-930-5427 anytime if we can be of help. Thanks for using your energy for good with us!
-Provision
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Great Savings
(4.2 / 5)
“
I love this company and have saved tons of money by switching to them as gas and electric supplier. They helped to cut the supply portion of my bill clean in half. I recommend talking to them if they give you call. ”
— Amy
September 18th, 2018
Hi Amy, thank you for taking time to leave your feedback. We strive to provide exceptional service to our customers. So, we are pleased to hear that you had a great experience with us.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4 / 5)
So far so good.
(4 / 5)
“
I live alone so I know how much electric I use. I just hope this isn't an introductory price and raise later. It's an ongoing experiment. ”
— Dan D
September 12th, 2023
We're so happy to have you onboard! Provision offers 12-month fixed-rate plans. If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4 / 5)
new customer
(4 / 5)
“
simple to sign up ”
— Steven
July 16th, 2023
We're so happy to have you onboard! If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3 / 5)
Good intro price but not second month
(3 / 5)
“
Price after introductory is too high. Not competitive. ”
— J
April 28th, 2023
Good afternoon, Provision currently offers fixed-rate options. Please call Provision at 1-800-930-5427 so we can answer any questions and concerns you may have. <br /><br />Thank you, <br />Provision
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(2.8 / 5)
Bait and Switch
(2.8 / 5)
“
Signed up due to the price. I didn't realize it was only for 1 month and then reverted to about the same I was paying with AEP--In addition did not even get the monthly deal--so my cost was .11 before and now .109 and there were no months that the monthly .049 was applied. ”
— Susan Hayes
September 29th, 2023
We're so happy to have you onboard! Provision offers 12-month fixed-rate plans. If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(2.6 / 5)
Highest bill in 30 yrs
(2.6 / 5)
“
Thought I was making a switch for the better. However our usage was up also. ”
— High Bill
February 7th, 2024
We're so happy to have you onboard! If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(2.4 / 5)
Surprised
(2.4 / 5)
“
I originally signed up for a variable rate of .0499. When my first bill came they charged me .0959. I immediately cancelled and went with another supplier. I received a call from Provision questioning my switch. He said the current rate was .0795. I said that I was getting a 11 month for .0595. He said thanks for your time. In the meantime I called customer service about my incorrect charge and she said I would be getting a refund. Excellent customer service. ”
— Richard Ruehle
July 31st, 2023
We are sorry to hear you switched suppliers. If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(2.4 / 5)
Error
(2.4 / 5)
“
The advertised rate for tge first 30 days was not what i was charged. ”
— Bruce
April 14th, 2022
Good afternoon, it appears that your DEO account is still Active with Provision Power & Gas. Please contact Customer Care at 800-930-5427 in regards to your enrollment and how best we can reach a resolution.
