43 Reviews and 43 Replies for Provision Power & Gas
(1 / 5)
Scam
(1 / 5)
“
Never signed up for this. People came to the door and talked about duke energy. Never signed anything. Maybe this isnt protocol but the people sure didnt care. Somehow it got added to our electric bill and stuck us with an extra $500. ”
— Sue Randal
February 27th, 2025
Were sorry to hear about your experience. All enrollments require both a signed enrollment form and a third-party verification (TPV) call to be completed before any account is processed.
We take any allegation of unauthorized enrollment very seriously and would be happy to investigate this further for you. Please contact our customer care team at 1-800-930-5427 so we can review the details and assist you directly.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Highest bill in 30 yrs
(1 / 5)
“
It's not unlikely to have a $300 + monthly bills. Never had a $400 bill.This month was $871 !! The month before was $665 !!. Not sure what happened. I quickly opted out but was told I would have to stay with them for another 1 or 2 billing cycles. Beware! Stay away from Provision! ”
— High Bill
February 12th, 2025
We're sorry to hear about the billing concerns you've experienced and truly understand how frustrating that can be. While energy usage, utility rates, and seasonal demand can all impact your total bill, we want to make sure everything was handled correctly on our end.
Please reach out to us at 1-800-930-5427 so we can review your account and provide clarity. We're here to help and want to ensure you're fully informed about your service.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(2 / 5)
Multiple Telemarketers calling multiple times a day during work
(2 / 5)
“
Annoying person's telling me they overcharged me and telling me they know where i live, but when i asked to give me my money back on my account they would not do it. I kept saying I was at work and they kept asking for my personal information age, address, and energy bill information in order to get my refund. This when I told them over and over that I was at work ”
— Ste
January 16th, 2025
Were really sorry to hear about this experience its absolutely not how our team is expected to interact with customers. No one should ever make you feel uncomfortable or pressured, especially while you're at work.
We take this matter seriously and would like to investigate further. Please contact our customer care team at 1-800-930-5427 at your convenience so we can review what happened and make it right.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Terrible! Pushy! Deceitful
(1 / 5)
“
I understand energy suppliers and how things work, but somehow I fell for the pushy door to door sales. He used the term fixed for 30 days. My rate was accurate for 30 days then the rate more than doubled. Highest electric bill I have EVER incurred! Avoid this company at all costs ”
— Holly G
January 7th, 2025
Were sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns about sales practices and billing seriously. All our plans and terms are explained during the enrollment and confirmed in writing, but we understand how frustrating unexpected charges can be.
Wed be happy to review your account in detail and clarify your rate and plan. Please contact us at 1-800-930-5427 or email us at hello@getprovision.com so we can investigate and help resolve this for you.
Thank you,
Provision Customer Care Team
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Dishonest about contract duration
(1 / 5)
“
Provision reps lied about the length of the contract. They said it was until the end of NEXT December (this happened in November). They also stated that the rate will vary but will never exceed .05/kwh. I should have trusted my gut instinct and told them no. When I received my terms, conditions and contract a few days later, it is for ONE month, not 12. I went ahead and canceled the supplier before my contract started. Too many red flags right from the start. I wouldnt trust or recommend Provision to anyone. There are plenty of other suppliers to pick from that are more reputable. ”
— M.
November 12th, 2024
Thank you for sharing your feedback, and I apologize for the confusion and frustration you've experienced. It's disappointing to hear that the information you received did not match the actual terms of your contract. We take these concerns seriously, and I will ensure that your feedback is forwarded to the appropriate team for review. We strive for transparency and integrity, and its clear we missed the mark in your case. I completely understand your decision to cancel and your concerns regarding the supplier. If theres anything further I can assist with, or if you'd like to discuss this matter in more detail, please don't hesitate to reach out.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(2 / 5)
Scammy
(2 / 5)
“
I have lived in apartments for awhile but I didn't even know choosing a supplier was a thing. A representative knocked on my door and explained it all to me, but they purposely make it confusing and make you think this is something you have to give your information for and is just a change in your services, NOT that it's an optional thing. Several of their practices are how scams operate, including a phone call where they ask you 10 questions and only want you to answer Yes to them and nothing else, and a confirmation number you have to write down that you don't actually need (I'm pretty sure the confirmation number is fake and is just to make you think it's more legit). I supposedly was able to cancel it by talking to their online chat, but now I'm paranoid that they won't actually cancel it for me. ”
— Kris
April 30th, 2024
Im really sorry to hear about your experience. Its concerning to hear that our representative made the process confusing and stressful. This is not the experience we want for our customers.
Please contact our customer service directly at 1-800-930-5427 to ensure your concerns are addressed and your cancellation is confirmed. We take these issues seriously and want to resolve this for you.
Thank you for your feedback.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Harassing Door-to-Door Sales
(1 / 5)
“
They keep sending sales reps to my house. I tell them I am not interested, I've complained to their corporate office and been told they would stop, and still their sales people keep harassing me. I would burn coal before I used this supplier. ”
— Elizabeth
March 27th, 2024
Im sorry to hear about your experience. Please contact our customer service team directly at 1-800-930-5427 so we can resolve this issue promptly. Thank you for bringing this to our attention.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(2.6 / 5)
Highest bill in 30 yrs
(2.6 / 5)
“
Thought I was making a switch for the better. However our usage was up also. ”
— High Bill
February 7th, 2024
We're so happy to have you onboard! If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Rep made me uncomfortable
(1 / 5)
“
I had a rep show up at my door and I told him I couldnt talk over signing up at the time but he kept insisting it would take a few minutes. I started filling out the form on my phone and read through the checklist. He did not do several of the things I was supposed to sign off that he did. But as he was watching my screen, I felt uncomfortable and selected that he did everything. Then when the verification call came, he told me to say yes to everything. One of the questions was if he had left the premises, I answered yes but he had not. I felt uncomfortable as he was standing right there and said that he had left. I will be calling my providers in the morning to cancel. I tried to report the incident via chat but the rep said she already did took my complaint, which wasnt true at all. The whole situation feels very predatory. ”
— Uncomfortable interaction
January 29th, 2024
We are sorry to hear this. We would love the opportunity to investigate this further. If you could please contact Provision Customer Care at 800-930-5427, we can find the best solution for you. Hoping to hear from you soon.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(2.8 / 5)
Bait and Switch
(2.8 / 5)
“
Signed up due to the price. I didn't realize it was only for 1 month and then reverted to about the same I was paying with AEP--In addition did not even get the monthly deal--so my cost was .11 before and now .109 and there were no months that the monthly .049 was applied. ”
— Susan Hayes
September 29th, 2023
We're so happy to have you onboard! Provision offers 12-month fixed-rate plans. If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4 / 5)
So far so good.
(4 / 5)
“
I live alone so I know how much electric I use. I just hope this isn't an introductory price and raise later. It's an ongoing experiment. ”
— Dan D
September 12th, 2023
We're so happy to have you onboard! Provision offers 12-month fixed-rate plans. If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
good price
(5 / 5)
“
still confused but our bill went down $120 from last month but the price per kwh was 11.25 not the .04 I thought we were paying ”
— Bryan
September 4th, 2023
We're so happy to have you onboard! If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
No response
(1 / 5)
“
Contacted completed all necessary paperwork with no response. ”
— No response.
August 9th, 2023
We're so happy to have you onboard! If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(2.4 / 5)
Surprised
(2.4 / 5)
“
I originally signed up for a variable rate of .0499. When my first bill came they charged me .0959. I immediately cancelled and went with another supplier. I received a call from Provision questioning my switch. He said the current rate was .0795. I said that I was getting a 11 month for .0595. He said thanks for your time. In the meantime I called customer service about my incorrect charge and she said I would be getting a refund. Excellent customer service. ”
— Richard Ruehle
July 31st, 2023
We are sorry to hear you switched suppliers. If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
So far so good
(5 / 5)
“
I have a nice price but didnt realize it was avariable price so time will tell. ”
— Jane
July 17th, 2023
We're so happy to have you onboard! Provision offers 12-month fixed-rate plans. If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4 / 5)
new customer
(4 / 5)
“
simple to sign up ”
— Steven
July 16th, 2023
We're so happy to have you onboard! If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Switching Powers to cheaper providers.
(5 / 5)
“
Kind of too soon for experience review first month is without incident for Gas but my electric hasnt switched over yet??? Its still under Shipley. ”
— Jane Shriver
July 6th, 2023
We're so happy to have you onboard! The utility timeframe for onboarding to a new supplier is 1-2 billing cycles. If you would like an estimated start date provided by the utility, please contact our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
My Account
(4.6 / 5)
“
Smooth transition. ”
— Jeff T.
May 24th, 2023
We're so happy to have you onboard! If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3 / 5)
Good intro price but not second month
(3 / 5)
“
Price after introductory is too high. Not competitive. ”
— J
April 28th, 2023
Good afternoon, Provision currently offers fixed-rate options. Please call Provision at 1-800-930-5427 so we can answer any questions and concerns you may have. <br /><br />Thank you, <br />Provision
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Find Savings
(4.8 / 5)
“
My budget bill has been $201.00 per month. I had 30 days at a very low cost and my bill was only $116.00. I will be checking for their cost to date to determine what I will do next. ”
— Diana
October 20th, 2022
We're so happy to have you onboard! If you need anything at all our Customer Care team is standing by to help Monday through Friday from 9am to 7:30pm ET. You can call us at call 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
