43 Reviews and 43 Replies for Provision Power & Gas
(1.8 / 5)
Unknown
(1.8 / 5)
“
I have yet to see a bill reflecting my choice changes. ”
— Disappointed
October 8th, 2022
We are sorry to hear this. Generally, it takes 1 to 2 billing cycles to see choice changes reflect on your bill. We would love the opportunity to investigate this further. If you could please contact Provision Customer Care at 800-930-542. We are hoping to hear from you soon.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1.2 / 5)
Conmen
(1.2 / 5)
“
If you like worrying about getting your electric getting shut off use them. They charge $300 more a month than the regular carrier. Their sales people will lie about services to get you to use them. ”
— Molly
July 25th, 2022
We are sorry to hear this. We would love the opportunity to investigate this further. If you could please contact Provision Customer Care at 800-930-5427, we can find the best solution for you. Hoping to hear from you soon.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
none
(5 / 5)
“
none ”
— none
May 23rd, 2022
We're so happy to have you onboard! If you need anything at all our Customer Care team is standing by to help Monday through Friday from 9am to 7:30pm ET. You can call us at call 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Akron Aggregate
(4.2 / 5)
“
I somehow without my knowledge got switched to the Akron Aggregate plan although I never received their "postcard". I had SCO for many years and loved and was told it is no longer available by Dominion (which I later found out to be a lie). I got robbed by city of Akron for triple the rate I was paying for the 3 coldest winter months, of course.They claim it took 3 billing cycles for provision to take affect and my bill is back to where it was with the SCO.Thank You. ”
— Brian Capan
April 18th, 2022
Good afternoon, it appears that your DEO account is still Active with Provision Power & Gas. Please contact Customer Care at 800-930-5427 in regards to your enrollment and how best we can reach a resolution.
Thank you.
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(2.4 / 5)
Error
(2.4 / 5)
“
The advertised rate for tge first 30 days was not what i was charged. ”
— Bruce
April 14th, 2022
Good afternoon, it appears that your DEO account is still Active with Provision Power & Gas. Please contact Customer Care at 800-930-5427 in regards to your enrollment and how best we can reach a resolution.
Thank you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
So far so good
(4.6 / 5)
“
No complaints so far ”
— Marten
February 14th, 2022
We're so happy to have you onboard, Marten! If you need anything at all our Customer Care team is standing by to help Monday through Friday from 9am to 7:30pm ET. You can call us at call 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1.4 / 5)
TERRIBLE
(1.4 / 5)
“
We completed application, even spoke with a representative and never heard another word or received any other information. Very disappointed with entire process and service. ”
— SKV
January 27th, 2022
Thank you very much for bringing this to our attention. It sounds like something went wrong, and I apologize for that. I'd like to figure out what happened, but I'm not able to locate your enrollment from the information provided. We'd appreciate the opportunity to make it right. Please call 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com.
Sincerely, Provision Customer Care
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Horrible
(1 / 5)
“
I have no idea how it even works. nobody called me. no email. I have no idea how the rate compares to others. Miserable experience. Regret. ”
— Patricia Marshall
January 9th, 2022
Good afternoon, your account was enrolled on 11/9/2021 via the ERCOM website. Your account began services on 1/24/2022. Please call Provision at 1-800-930-5427 so we can answer any questions and concerns you may have.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Its all about what yu know
(4.2 / 5)
“
I signed up with the sales agent at the door and at first I was confused she helped me along but you got to understand the program to see the benefit. ”
— Jessica Vanote
April 28th, 2021
Hi - thank you for your review of Provision! Our goal is to provide customers with the best service and clear explanations. Please contact us at 800-930-5427 anytime if we can be of help. Thanks for using your energy for good with us!
-Provision
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1.2 / 5)
rip off
(1.2 / 5)
“
started ay 2.9 per. jumped to5.43,then 6. ”
— brockman appl.
April 21st, 2021
We are sorry to hear this. It does not appear that Provision is offering that rate and we would love the opportunity to investigate this further. If you could please contact Provision Customer Care at 800-930-5427, we can find the best solution for you. Hoping to hear from you soon.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Unacceptable
(1 / 5)
“
These people have been to my house 3 times and was extremely rude every single time. All three times was during the pandemic and not ONCE did they wear a mask! Then DEMANDED that I bring them my bill so that they can review it and when I explained that I wasnt interested they wouldnt take no for an answer and the last time they were here my baby started crying so I explained to them that I had to go, they had a crappy remark. So tired of people thinking they can just come to my house and demand that I give them attention or demand they review my bills. ”
— Sarah
March 3rd, 2021
Hi - we sincerely apologize for your experience. This does not meet our quality standards, and it's our priority is to abide by and respect all social distancing and COVID protocols. Please contact us at 800-930-5427 so we can learn more about your experience to ensure it does not happen again. We hope to hear from you soon.
-Provision
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
THEY DOUBLE DIP
(1 / 5)
“
WE HAVE ON SUPPLIER AN PROVISION IS A DOUBLE DIPPER, CALLL YOUR DTE AN CANCEL PROVISION AS YOUR ALTERNATIVE GAS SUPPLIER YOU ONLY HAVE ONE , THOSE PEOPLE GO DOOR TO DOOR TO HAVE YOU SIGN UP TELL THEM TO LEAVE ”
— provision is a scammer
March 1st, 2021
Good afternoon, please give Provision a call at 1-800-930-5427 so that we may answer any questions or concerns you have.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Don't use this company
(1 / 5)
“
This company is a RIP off. I have seen a higher bill since signing up. Canceled 2 months ago and still seeing on my bill with higher charges than my regular AEP bill. ”
— Stay far away
February 6th, 2021
Good afternoon, please call Provision at 1-800-930-5427 so we can answer any questions and concerns you may have.
Thank you, Provision
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Wow!
(5 / 5)
“
I just made a switch to Provision Power & Gas! I researched and found much much better rates.....and I did it all online! They made it so easy.....once you sign up they do everything else.....you get a confirmation of your order with all the info you need for your records, and they take it all from there. Love it when they make it soooo easy! And you save money!!!!! ”
— Wow!
January 19th, 2021
Awesome! We're so happy you've joined us to use your energy for good. If you need anything at all, please reach out to our Customer Care team at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Easy and quick signup
(5 / 5)
“
Easy to sign up, good rate for power and nat. Gas. Month to month account hope they will not vary much. ”
— Ed
January 9th, 2021
Thanks for joining us, Ed! We're so happy to have you with us. If you have any questions about your rate, you can call us anytime - we never change to change your plan! You can reach us at 800-930-5427 or online at getprovision.com or hello@getprovision.com.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Appalling
(1 / 5)
“
The only experience I have with this company is their sales representative knocking on my door 30 minutes ago to try to get me to sign up... in the middle of a pandemic, during a stay-at-home order in Ohio. Appalling. ”
— Alie
December 11th, 2020
We are sorry to hear this. We would love the opportunity to investigate this further. If you could please contact Provision Customer Care at 800-930-5427. Hoping to hear from you soon.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Helped me!
(4.8 / 5)
“
This company helped me save on my gas bill. Something that none of the big companies tell you is that you are able to change suppliers. ”
— Sasha
August 27th, 2020
We're excited you're on board with us, Sasha! Energy Choice makes it possible to choose a supplier that works best for you, and we're so happy to be able to serve you. If you need help at any time, please don't hesitate to reach out: 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1.8 / 5)
Get what you pay for
(1.8 / 5)
“
Got a confirmation number on my order. after two months they have no record of order or confirmayion number ”
— Hornsby
December 15th, 2019
It appears that the enrollment details were not received on our end - we apologize for this inconvenience. We look forward to the opportunity to earn your business again in the future.
I did that I. December. Your representative said. You had no record of the order submitting in Oct. What I don't understand is why you sent me an email in Oct wit a confirmation number and don't have any record 2 mos later. Bad business. And why wait 5 months to respond to my rating for you. Don't know how you stay in business
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Representative Rude
(1 / 5)
“
I just had a representative from Provision Gas stating she can save me money on my bill. If I just grab my bill and give her the account information. I stated that I am not interested, and she responds with a sarcastic attitude "how are you not interested in saving money and getting a lower rate"? Then she continued with the attitude and sarcastic comments. I suggest your people that are representing your company to work on their customer service skills and their sales pitch. Very rude and if that is how they are going to be I have no interest in switching to that company! ”
— Cheri L.
October 24th, 2018
We sincerely apologize for your experience -- this behavior doesn't reflect our core values. We are always reviewing our calls for quality assurance. Our goal is to ensure customers are provided with all options to meet their needs while experiencing great customer service. If we can still be of assistance, please give us a call 800-279-9023
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.2 / 5)
Great Savings
(4.2 / 5)
“
I love this company and have saved tons of money by switching to them as gas and electric supplier. They helped to cut the supply portion of my bill clean in half. I recommend talking to them if they give you call. ”
— Amy
September 18th, 2018
Hi Amy, thank you for taking time to leave your feedback. We strive to provide exceptional service to our customers. So, we are pleased to hear that you had a great experience with us.
