43 Reviews and 43 Replies for Provision Power & Gas
(2 / 5)
Multiple Telemarketers calling multiple times a day during work
(2 / 5)
“
Annoying person's telling me they overcharged me and telling me they know where i live, but when i asked to give me my money back on my account they would not do it. I kept saying I was at work and they kept asking for my personal information age, address, and energy bill information in order to get my refund. This when I told them over and over that I was at work ”
— Ste
January 16th, 2025
Were really sorry to hear about this experience its absolutely not how our team is expected to interact with customers. No one should ever make you feel uncomfortable or pressured, especially while you're at work.
We take this matter seriously and would like to investigate further. Please contact our customer care team at 1-800-930-5427 at your convenience so we can review what happened and make it right.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(2 / 5)
Scammy
(2 / 5)
“
I have lived in apartments for awhile but I didn't even know choosing a supplier was a thing. A representative knocked on my door and explained it all to me, but they purposely make it confusing and make you think this is something you have to give your information for and is just a change in your services, NOT that it's an optional thing. Several of their practices are how scams operate, including a phone call where they ask you 10 questions and only want you to answer Yes to them and nothing else, and a confirmation number you have to write down that you don't actually need (I'm pretty sure the confirmation number is fake and is just to make you think it's more legit). I supposedly was able to cancel it by talking to their online chat, but now I'm paranoid that they won't actually cancel it for me. ”
— Kris
April 30th, 2024
Im really sorry to hear about your experience. Its concerning to hear that our representative made the process confusing and stressful. This is not the experience we want for our customers.
Please contact our customer service directly at 1-800-930-5427 to ensure your concerns are addressed and your cancellation is confirmed. We take these issues seriously and want to resolve this for you.
Thank you for your feedback.
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(1.8 / 5)
Unknown
(1.8 / 5)
“
I have yet to see a bill reflecting my choice changes. ”
— Disappointed
October 8th, 2022
We are sorry to hear this. Generally, it takes 1 to 2 billing cycles to see choice changes reflect on your bill. We would love the opportunity to investigate this further. If you could please contact Provision Customer Care at 800-930-542. We are hoping to hear from you soon.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1.8 / 5)
Get what you pay for
(1.8 / 5)
“
Got a confirmation number on my order. after two months they have no record of order or confirmayion number ”
— Hornsby
December 15th, 2019
It appears that the enrollment details were not received on our end - we apologize for this inconvenience. We look forward to the opportunity to earn your business again in the future.
I did that I. December. Your representative said. You had no record of the order submitting in Oct. What I don't understand is why you sent me an email in Oct wit a confirmation number and don't have any record 2 mos later. Bad business. And why wait 5 months to respond to my rating for you. Don't know how you stay in business
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1.4 / 5)
TERRIBLE
(1.4 / 5)
“
We completed application, even spoke with a representative and never heard another word or received any other information. Very disappointed with entire process and service. ”
— SKV
January 27th, 2022
Thank you very much for bringing this to our attention. It sounds like something went wrong, and I apologize for that. I'd like to figure out what happened, but I'm not able to locate your enrollment from the information provided. We'd appreciate the opportunity to make it right. Please call 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com.
Sincerely, Provision Customer Care
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1.2 / 5)
Conmen
(1.2 / 5)
“
If you like worrying about getting your electric getting shut off use them. They charge $300 more a month than the regular carrier. Their sales people will lie about services to get you to use them. ”
— Molly
July 25th, 2022
We are sorry to hear this. We would love the opportunity to investigate this further. If you could please contact Provision Customer Care at 800-930-5427, we can find the best solution for you. Hoping to hear from you soon.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1.2 / 5)
rip off
(1.2 / 5)
“
started ay 2.9 per. jumped to5.43,then 6. ”
— brockman appl.
April 21st, 2021
We are sorry to hear this. It does not appear that Provision is offering that rate and we would love the opportunity to investigate this further. If you could please contact Provision Customer Care at 800-930-5427, we can find the best solution for you. Hoping to hear from you soon.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Scam
(1 / 5)
“
Never signed up for this. People came to the door and talked about duke energy. Never signed anything. Maybe this isnt protocol but the people sure didnt care. Somehow it got added to our electric bill and stuck us with an extra $500. ”
— Sue Randal
February 27th, 2025
Were sorry to hear about your experience. All enrollments require both a signed enrollment form and a third-party verification (TPV) call to be completed before any account is processed.
We take any allegation of unauthorized enrollment very seriously and would be happy to investigate this further for you. Please contact our customer care team at 1-800-930-5427 so we can review the details and assist you directly.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Highest bill in 30 yrs
(1 / 5)
“
It's not unlikely to have a $300 + monthly bills. Never had a $400 bill.This month was $871 !! The month before was $665 !!. Not sure what happened. I quickly opted out but was told I would have to stay with them for another 1 or 2 billing cycles. Beware! Stay away from Provision! ”
— High Bill
February 12th, 2025
We're sorry to hear about the billing concerns you've experienced and truly understand how frustrating that can be. While energy usage, utility rates, and seasonal demand can all impact your total bill, we want to make sure everything was handled correctly on our end.
Please reach out to us at 1-800-930-5427 so we can review your account and provide clarity. We're here to help and want to ensure you're fully informed about your service.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Terrible! Pushy! Deceitful
(1 / 5)
“
I understand energy suppliers and how things work, but somehow I fell for the pushy door to door sales. He used the term fixed for 30 days. My rate was accurate for 30 days then the rate more than doubled. Highest electric bill I have EVER incurred! Avoid this company at all costs ”
— Holly G
January 7th, 2025
Were sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns about sales practices and billing seriously. All our plans and terms are explained during the enrollment and confirmed in writing, but we understand how frustrating unexpected charges can be.
Wed be happy to review your account in detail and clarify your rate and plan. Please contact us at 1-800-930-5427 or email us at hello@getprovision.com so we can investigate and help resolve this for you.
Thank you,
Provision Customer Care Team
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Dishonest about contract duration
(1 / 5)
“
Provision reps lied about the length of the contract. They said it was until the end of NEXT December (this happened in November). They also stated that the rate will vary but will never exceed .05/kwh. I should have trusted my gut instinct and told them no. When I received my terms, conditions and contract a few days later, it is for ONE month, not 12. I went ahead and canceled the supplier before my contract started. Too many red flags right from the start. I wouldnt trust or recommend Provision to anyone. There are plenty of other suppliers to pick from that are more reputable. ”
— M.
November 12th, 2024
Thank you for sharing your feedback, and I apologize for the confusion and frustration you've experienced. It's disappointing to hear that the information you received did not match the actual terms of your contract. We take these concerns seriously, and I will ensure that your feedback is forwarded to the appropriate team for review. We strive for transparency and integrity, and its clear we missed the mark in your case. I completely understand your decision to cancel and your concerns regarding the supplier. If theres anything further I can assist with, or if you'd like to discuss this matter in more detail, please don't hesitate to reach out.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Harassing Door-to-Door Sales
(1 / 5)
“
They keep sending sales reps to my house. I tell them I am not interested, I've complained to their corporate office and been told they would stop, and still their sales people keep harassing me. I would burn coal before I used this supplier. ”
— Elizabeth
March 27th, 2024
Im sorry to hear about your experience. Please contact our customer service team directly at 1-800-930-5427 so we can resolve this issue promptly. Thank you for bringing this to our attention.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Rep made me uncomfortable
(1 / 5)
“
I had a rep show up at my door and I told him I couldnt talk over signing up at the time but he kept insisting it would take a few minutes. I started filling out the form on my phone and read through the checklist. He did not do several of the things I was supposed to sign off that he did. But as he was watching my screen, I felt uncomfortable and selected that he did everything. Then when the verification call came, he told me to say yes to everything. One of the questions was if he had left the premises, I answered yes but he had not. I felt uncomfortable as he was standing right there and said that he had left. I will be calling my providers in the morning to cancel. I tried to report the incident via chat but the rep said she already did took my complaint, which wasnt true at all. The whole situation feels very predatory. ”
— Uncomfortable interaction
January 29th, 2024
We are sorry to hear this. We would love the opportunity to investigate this further. If you could please contact Provision Customer Care at 800-930-5427, we can find the best solution for you. Hoping to hear from you soon.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
No response
(1 / 5)
“
Contacted completed all necessary paperwork with no response. ”
— No response.
August 9th, 2023
We're so happy to have you onboard! If you need anything, our Customer Care team is standing by to help Monday through Friday from 9:00 am to 7:30 pm ET. You can call us at 800-930-5427 or reach us online at getprovision.com or hello@getprovision.com. Thanks for using your energy for good!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Horrible
(1 / 5)
“
I have no idea how it even works. nobody called me. no email. I have no idea how the rate compares to others. Miserable experience. Regret. ”
— Patricia Marshall
January 9th, 2022
Good afternoon, your account was enrolled on 11/9/2021 via the ERCOM website. Your account began services on 1/24/2022. Please call Provision at 1-800-930-5427 so we can answer any questions and concerns you may have.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Unacceptable
(1 / 5)
“
These people have been to my house 3 times and was extremely rude every single time. All three times was during the pandemic and not ONCE did they wear a mask! Then DEMANDED that I bring them my bill so that they can review it and when I explained that I wasnt interested they wouldnt take no for an answer and the last time they were here my baby started crying so I explained to them that I had to go, they had a crappy remark. So tired of people thinking they can just come to my house and demand that I give them attention or demand they review my bills. ”
— Sarah
March 3rd, 2021
Hi - we sincerely apologize for your experience. This does not meet our quality standards, and it's our priority is to abide by and respect all social distancing and COVID protocols. Please contact us at 800-930-5427 so we can learn more about your experience to ensure it does not happen again. We hope to hear from you soon.
-Provision
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
THEY DOUBLE DIP
(1 / 5)
“
WE HAVE ON SUPPLIER AN PROVISION IS A DOUBLE DIPPER, CALLL YOUR DTE AN CANCEL PROVISION AS YOUR ALTERNATIVE GAS SUPPLIER YOU ONLY HAVE ONE , THOSE PEOPLE GO DOOR TO DOOR TO HAVE YOU SIGN UP TELL THEM TO LEAVE ”
— provision is a scammer
March 1st, 2021
Good afternoon, please give Provision a call at 1-800-930-5427 so that we may answer any questions or concerns you have.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Don't use this company
(1 / 5)
“
This company is a RIP off. I have seen a higher bill since signing up. Canceled 2 months ago and still seeing on my bill with higher charges than my regular AEP bill. ”
— Stay far away
February 6th, 2021
Good afternoon, please call Provision at 1-800-930-5427 so we can answer any questions and concerns you may have.
Thank you, Provision
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Appalling
(1 / 5)
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The only experience I have with this company is their sales representative knocking on my door 30 minutes ago to try to get me to sign up... in the middle of a pandemic, during a stay-at-home order in Ohio. Appalling. ”
— Alie
December 11th, 2020
We are sorry to hear this. We would love the opportunity to investigate this further. If you could please contact Provision Customer Care at 800-930-5427. Hoping to hear from you soon.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Representative Rude
(1 / 5)
“
I just had a representative from Provision Gas stating she can save me money on my bill. If I just grab my bill and give her the account information. I stated that I am not interested, and she responds with a sarcastic attitude "how are you not interested in saving money and getting a lower rate"? Then she continued with the attitude and sarcastic comments. I suggest your people that are representing your company to work on their customer service skills and their sales pitch. Very rude and if that is how they are going to be I have no interest in switching to that company! ”
— Cheri L.
October 24th, 2018
We sincerely apologize for your experience -- this behavior doesn't reflect our core values. We are always reviewing our calls for quality assurance. Our goal is to ensure customers are provided with all options to meet their needs while experiencing great customer service. If we can still be of assistance, please give us a call 800-279-9023
