“ Very slow on callback - several days but rates qwee the best. ”
“ I had a billing issue early on which was resolved by one of the customer service representatives (Andre) in a polite and timely manor. It was pleasure to get an issue resolved timely. ”
“ Ok ”
“ I got my rates totally BLOWN UP after the Polar Vortex a couple years back, and after an obscene bill I jumped onto a reasonable rate with Public Power. I haven't had any reason to regret that decision since. Rates are affordable, and I haven't been price-gouged. For an electricity company, I'll take that all day long. ”
“ Very good services ”
“ Satisfied with the rate. ”
“ Fairly new customer, have no problems so far., used to have Wallingford ct power, just getting used to new system. ”
“ Fairly new customer, have no problems so far., used to have Wallingford ct power, just getting used to new system. ”
“ Quick and easy ”
“ Had Public Power for a really long time, and I have no complaints. Their rates are typically pretty good, and when I call into customer service my questions are typically answered pretty quickly. Both my mother and I have Public Power. ”
“ Very easy and simple to apply ”
“ I've had a couple of horrible experiences with some providers trying to get my bills fixed when they had errors on them. It seems to be a recurring issue. I had the same issue at Public Power, but I'll tell you what, instead of multiple calls to resolve the issue, Public Power managed to get everything fixed with just one phone call! I was thrilled, and for that alone Im happy with Public Power! ”
“ see above ”
“ The rate is decent, however, it took 3 times to finally get accepted after my order was canceled, rate no longer available or changed etc. Was a little disheartening but when I got my bill it was exactly the same as it was w prior power supplier with a higher rate so can't see what happened there. A tad disappointed but have only gotten 2 bills from them. Hoping to see improvement over next couple of months or may be time to change. C ”
“ It's really too soon to really tell if they are going to save me any money or not, since my billing cycle hasn't switched over yet. ”
“ It brags of savings but I haven't seen any. ”
“ Two weeks or so after enrolling in your program, I received an e-mail telling me I owed 139 on my account. At first I thought this to be a scam until I called customer service and was told the $139 was a sign-up fee which, the representative told me, was listed on the company website. Had I seen this listing, I wouldn't have chosen your company since the fee added to the per kw/h would have exceeded most, if not all of the other power providers cost in my area. The representative was kind enough to rescind the contract, and I apologize for not seeing the added fee in the sign-up. Thanks for your help ”
“ I feel that locking people into contracts then raising rates and stick people with a 200 dollar charge for leaving for a more reasonable rate and forcing people back into renegotiating. It's very stressful. None of this feels ethical ”
“ Ended up doubling my electric bill ”
“ I have not seen the new rates hit my bill yet ”
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