“ I signed on for service. After signing I received notification that there was an an added charge. So much for the good price. I cancelled the service. ”
“ I do not remember seeing a 1 one fee for $149 that they charged me ”
“ I contacted them in June and they still hadnt done anything about transferring the account from Aep to them costing me hundreds of dollars, poor customer service, dont switch to them they are slow of taking care of business ”
“ I did the submission and it never went through. Not sure whether it was Ohio Energy Services or Public Power never received it....but my current electric provider charged me a very high rate and my June bill was crazy high. $200 more than I expected! ”
“ I signed up but have heard absolutely nothing. I literally have no idea if I'm on their plan or not. Worst follow up communication I've ever experienced. ”
“ I signed up on line for electric, but you never changed me over. I called a couple of weeks later, because I got an email. There was a number that I was to call. The customer service rep said I would need to call another number on Monday. She could not help me. She said they needed to verify it was me. Why couldn't she do that. After all she is your customer service rep.! She said she would leave them a message. I never called them back and I never got a call, and so, I never got signed up. Why have customer service if they can not help? ”
“ I was overcharged, did not receive my refund check. Its been over 6 weeks. I called multiple times spoke with multiple people. Not a single thing was solved with loose answers that beat around the question ! Supervisor was in a very long call and could not speak. SURPRISE! Absolutely pathetic. ”
“ we signed up for $.0699 rate for 33 months. 8 months later they lost track of our credit card for the $14.95 month fee for their service. 2 months after that, they said they left a voicemail message that we didn't get. 4 months after that they said they left another voicemail message that we did not get. 3 months later our rate doubled to $.12490 per kWh. They said that since we didn't answer their voice mail messages, that put us in default. No email message was received, only "voicemail messages". We get voice mail messages every day and we answer them. They did not call our number and did not notify us that we went into the default rate which was double our agreed to rate. ”
“ Bill is now higher, rate did not change. VERY disappointed. ”
“ This is a sham! I switched, got locked in for a year and pay more now than I did before. Supposed to be .02 cents less per kwh than previous company but I am now paying more. ”
“ Terrible customer service ”
“ I am paying triple the going rate and the costmer services is awful. If you want to pay far more for your electricity this is the company for you. Single family home during winter months over 700 dollars per month. ”
“ They locked me in a contract and say I would have to pay $3600 to get out of something they did but lie about everything to get me to sign up with them . They are crocked. ”
“ They refused to honor their quote on the kw charge. ”
“ Waiting for a call about charge per kw.. charge is higher than quoted rate. ”
“ I've tried calling this company three times and the first two times I waited 25 minutes and no one answered the call. Today I called and a gentleman answered in the first minute, but didn't answer my question why my security deposit ($444) is not being used toward my new bills after one year of paying on time (as initially promised). He switched me to Billing and I've been waiting another 25 minutes for someone to answer the phone. You can't contact this company by email, which in this day and age is absurd. Next step is to write a letter. Unbelievable!!!! ”
“
NATIONAL GRID STOPPED HANDLING THE CO. I WAS USING.
ASKED TO CHOOSE A NEW ONE. DID SO FROM SUPPOSED ALLOWED PLANS. SELECTED ONE. RECEIVED A LETTER STATING THAT NG WOULD NOT ACCEPT THAT PLAN FOR WHATEVER REASON. SO I CURRENTLY HAVE NO PLAN ACCEPT FOR NG. ”
“
Public Power offers very competitive rates to lure in customers for a short period of time. I am usually very vigilant when I try a new energy supplier. Due to personal circumstances, I was not able to watch my bills closely, and as soon as the fixed rate was up, they sent a letter that they putting me on a new fixed rate and gave me a couple of days to rescind the new rate agreement. As stated, I was not in the capacity of checking if the new rate was fair. So they locked me in to a new high rate (with a penalty to cancel mid term). I asked to cancel, but they refused to waive the cancellation fee.
It turns out that in just 4 months they over charged me more the $35 over the utility company.
They are totally unethical. Such an energy company should be penalized and discredited.
Actual numbers below:
Electric Billing PeriodESCO SUPPLIERESCO TOTALO&R TOTAL DIFFERENCE
FEBRUARY 16, 2021 - MARCH 16, 2021 (28 DAYS)PUBLIC POWER OF NY$88.60 $81.87 +$6.73
JANUARY 15, 2021 - FEBRUARY 16, 2021 (32 DAYS)PUBLIC POWER OF NY$121.57 $111.62 +$9.95
DECEMBER 15, 2020 - JANUARY 15, 2021 (31 DAYS)PUBLIC POWER OF NY$120.72 $107.63 +$13.09
NOVEMBER 13, 2020 - DECEMBER 15, 2020 (32 DAYS)PUBLIC POWER OF NY$113.03 $105.50 +$7.53 ”
“ After our contract expired our rate went up 2 cents to 9 cents per kwh. No big deal. But the second month our rate went to 18 cents per kwh. We called to try to resolve it but they werent willing to refund the difference nor were they willing to offer a contract comparable with the regular power company. Absolutely no reason to deal with this company. Bad service, high rates, dishonest practices, and nobody can seem to be able to resolve anything. I spoke with a man from the office of the president for public power and he seemed to believe that his company had done nothing wrong. When I asked if he would do business with a company that treated him like his company treated me, he hung up the phone. ”
“ I never write negative reviews, but I think in this case its worth it. Do yourself a favor and dont use these guys. I was in contract with them and had a decent rate for a year, contract ended and then they shot me up to the highest rate they possibly could (higher than the highest any other provider had and higher than the standard rates by the Eversource). I didn't cancel in time, which is my fault so I ate the cost, didn't complain and paid the bill. The day I received that bill I called them and cancelled which was almost 4 weeks before my next meter read. A month later I get a bill (with Public Power being the provider) with that same insanely high rate. I called them and they said it could take 1-2 billing cycles to remove me from their billing. Long story short, they are holding me hostage to this rate until they decide to get to my name on a list and work with Eversource to remove me. I spoke to customer service and management and they wont do anything for me and keep telling me its their policy. Lets be honest, its an administration issue. They will get to your cancellation when they get to it, thus the 1-2 month policy. In my opinion, this is terrible business and a terrible way to treat customers. There is no reason why this process cant be expedited, b/c customers shouldn't be held hostage to your ridiculous rates if they are out of contract and ask to be removed within a reasonable amount of time from the next meter read. ”
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