“ since i agreed to their service my electric bill has jumped $122,00 a month and seems like i can never get out of my contract without paying an outragous fee i dont and never will recommend them to anyone its a scam ”
“ Don't get them they doubled my bill and now it's a nightmare to get out of the agreement unless I pay an outrageous amount and it also feels like they keep extending my agreement when I ask how long I have left ”
“ Last week, a woman arrived at my door claiming to work for ComEd and that I was mandated to switch energy suppliers. She said I had not responded to a notice from ComEd. She was preying on the account/billing changes ComEd made this year. She even had two laminated pieces of paper, one with a picture of a piece of mail from ComEd and a ComEd bill to convince me that I had not responded to an official notice. She said that she needed to see my bill to make the switch. I was caught off-guard but told her I would go look for a bill and be right back. While I was gone, she entered my apartment without permission. So now, she is trespassing in my home standing over my shoulder pressuring me find a bill to show her. She then forced me to sign something on her phone, turn location services on my phone on and answer questions from an automated phone call. She never explained what I was signing or that it was an optional service. According to the Rushmore Energy Better Business Bureau profile, many others have very similar experiences. Beware. ”
“ its nice to have a long term contract because i like stability and at decent price, so far so good ”
“ They made it easy to sign up. And the rate was truly fixed, so I didn't have to worry about rates going up with bad weather, the war, and everything. ”
“ The agent came to my door in Rushmore clothes. He went through my bill with me and let me know about Rushmore's 3 year product. The process was easy and professional. No hidden fees, and when I spoke to their customer service agent, she was very cheerful and helpful. ”
“ had 3 CS Reps disconnect calls because I asked for a Supervisor. Barely spoke English, refused to transfer call for ligitimate concerns. Refused Supervisor. Refused to put me on Do Not CaLL List until the 4th rep finally pretended to be a supervisor. I would never do business with a company with such ignorant and rude customer service. Shame on this company for having such a rude and ill-trained foreign Customer Service department. ”
“ I sent in a letter to cancel my account months ago and today I received a bill for $633.00 why is this still active after I canceled. And why is it so high when its an apartment not a house and when we arent even home most of the time. They are fraudulent billing on an account that I cancel. I will not be paying one penny of this bill when I replied to them that I didnt want to have there company as my electric company. And still Im being charged. This is illegal, I want this taken off my bill and to receive an letter statement that this account has been closed and canceled now or I will file charges of fraud. ”
“ Kenny was the only helpful worker at Rushmore. The bills are astounding. 3-$400 a month for a 600 square foot apt in new castle crossing. He helped tell us how to clear it all up. No one else could offer anything. ”
“ They will come knocking at my door at times and I just tell them to beat it. I would sooner do business with my own power company rather than a third party company I've been there before and I had to pay an early termination fee. I did pay my fee and it was turned over to the credit bureaus. Rushmore, find an honest way of working and not gypping people. It's not right and you know it! ”
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There was a guy knocked my door two months ago and asked me to sign some paperwork to allow them implement an energy plan on my electric supply. He was in a uniform, show me his badge, told me that he was authorized by First Energy, and I don't need to do anything, everything about my bill will keep the same.
He was speaking so quickly, and I was hurry back to my work so I trusted him and singed contract.
I'm very sensitive on numbers, so when I got my latest electric bill I realized that this guy lied to me. My bill increased a lot comparing to two months ago, but the kWh I used almost keep the same. I checked details of my last 3 months' bills and found a company named Rushmore Energy, LLC charged some extra money since last month.
I asked First Energy, the customer service told me that the contract I signed which switches my generation supplier to Rushmore Energy, LLC. They are charging 9.87 cents per kWh and a service fee of $4.95 per month. That's ridiculous! Met-Ed charging only 7.114 cents per kWh without any service fee.
That guy didn't let me read the contract carefully, he just push and push. After I signed the contract, he even didn't give me a copy. I google the company name and found that I have to pay 180$ cancellation fee according to their policy! ”
“ Ok, for the past few weeks I have been Official looking Documents in the Mail from Rushmore, that looked like they were from my Electric Supplier. The documents were really confusing and made it look like my electric service provider was warning about drastic rate hikes and my response was needed immediately. Well yesterday, Rushmore sends in their "goon squad" to inform residents that we have failed to respond to our notices, and that action is required and they are here to help us with it... They misleadingly inferred they were with my Electric Power Distributer, asked for a copy of my bill, and then gave me a song and dance about immediate action! Next thing I know i was signed up with Rushmore at horrible rates. After they left I checked their reviews which are horrible, and i realized the agent pointed out my monthly consumption graph and told me that was my variable rate from present company... These people are horrible! I am not going to notify the BBB, nope, I am going to file a complaint with my State's Attorney General, Consumer Affairs Dept.! These people need to be forced to correct their ways! ”
“ A person showed up at my house claiming to be from my current electric company. Said they were trying to get ahold of me through emails and mail. Was very vague about everything but said he needed to update my information and asked to see my phone bill. After I followed his directions I got a letter in the mail a week later showing I had signed up for Rushmore energy. 3 year contract I did not know I signed up for. ”
“ The worst energy supplier. They claim they are saving you money on your bill but are charging double. Then they charged you for early cancellation when that was never explained by their service representative. I dont recommend ! ”
“ Rushmore Energy keeps coming to my door. Wont let me alone. Im not interested. I know these things are scams. ”
“ These dudes came to my place pretending to be Peco energy employees to get a hold of my account information. Total scam and con artists who are jerks and pushy if you said no. ”
“ Was trying to be nice but was lied to point blank. Said there was no cancellation fee which was a lie. Said I could cancel any time no issues but there is a 180$ cancellation fee. Didn't mention the $5 per month service fee. Said I would not switch providers and they are working with PPL Which was a lie. Did all the paperwork for me which was a red flag that I should have said no. Calling PPL now to try and get this reversed. Company may be fine, but the Door to Door people are 100% lying. ”
“ The rep that came to my door was very nice. However, I didn't realize until we were nearly done that he wasn't a PPL employee because he was talking about a "mistake" in the rate calculation. When I realized and asked some questions he talked about how much money Rushmore would save me and even how they would adjust my previous bills. Too good to be true! Knew it but I was in a hurry to get back to work. DO NOT SIGN UP WITH RUSHMORE!!! NEVER did he mention an early termination fee!! He RUSHED me through the sign up process and made sure he stuck around until I got the phone call to confirm my enrollment. Rushmore's rate is WAY HIGHER than the rate I was getting from PPL. I called yesterday to CANCEL them as my supplier and learned that I have to PAY RUSHMORE $175 FOR EARLY TERMINATION!! I am SO ANGRY!! WHAT A SCAM!!! I am going to pay it only bc I would have the higher rate that would cost me that anyway if I stuck it out!! SCAM,SCAM, SCAM!!!! ”
“ This rep came to my house. & absolutely made my day! not only this company is great for the environment, they help me save money on my electric bill. while giving me the different options to pay my bill ”
“ These people will talk you into anything. They make it sound really good when their at your door. They say it's going to be cheaper and i'm paying the most I have ever paid for electric. I asked about a cancellation fee if I changed my mind and the woman told me it was a 5 dollar flat rate to cancel whenever I decided to. Turns out it is a 36 month contract with a fixed rate of 9.99 kwh and it is 5 dollars PER MONTH YOU HAVE LEFT IN YOUR CONTRACT if you cancel!!!! and they only give you 3 days to change your mind. ”
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