“ I was paying too much for my electric bill, so I received a postcard from this company. I lowered my bill and also got a bill credit. The sales agent was informative and very clear. ”
“ Smartenergy offers 25 cents per KwH whereas PSG&G offers 12 cents per KwH. The only difference to offset the additional cost comes thru the $100 rebale. It takes 2 months to enroll and 2 months to cancel. THese were cleverly sent out in the spring or fall so thast they get your 25 cents per KwH when your expenses increase based on your heat and cooling needs for summer/winter. NOT FOR PEOPLE WITH FIXED INCOMES! ”
“ Horrible service. I called because I saw several reviews and was interested, but they have a super bad service. I talked to a rep, his name was Junior and his extension was 1875. I just wanted to know more about how everything worked and he spoke to me in a very rough tone, he made me feel stupid, then he hung me up.When I asked to speak with him again he continued to give me a terrible deal. I was excited and thought I could refer my family and friends but considering that their employees work like this, I lost all wishes. They shouldn't have that kind of employees, I DON'T RECOMMEND IT! ”
“ Their promotions are a scam . You will pay more in the long run . Not a good company!!! Do not trust them ”
“ This company is deceptive and dishonest. Stay away !!! ”
“ Sent me "met Ed refund check" you get the so called refund if you buy their service at almost .05 cents increase on your bill. Don't fall for this BS ”
“ This company needs to be closed ASAP. They continuously try to reel people in with a promise of 200 gift cards after 6 months of being a customer but when you sign up not only does your bill increase a significant amount but you don't even receive the gift card! You can say oh you have to read the fine print all you want but it still doesn't make up for the fact that they don't send you what is promised and the customer service department (actually the entire company) is extremely rude and unprofessional. When I called to inquire about the gift card the representative was rude so I hung up and stated I would call them back at a later date. The representative took it upon himself to call me back and leave a voicemail on my phone stating to not call them back and I do this over and over again and that I am wasting their time. Whats wasting time is this company continuously trying to scam me. When I called back to get the name of the rep who left me the message I encountered yet another rude representative named Miguel who refused to give me his name and stated "well you should know who you spoke with I'm not giving you any information". Then thought I was going to just hang up after he stated his manager was not available for 4-5 minutes because he was on a call. I waited 10 mins only for the supervisor Frank to come on try to cut me off as Im explaining the situation and eventually transferring me to the customer service department to make an "official complaint". even that representative tried to get me off the phone. This entire company is a joke and I felt I was being pranked the entire time. I reported them to the BBB and I suggest everyone do the same. There is no reason a company has nothing but complaints and can still operate. Their entire review section is filled with 1's and even that is generous, If i could rate them -10 I would. And the one review that is 5/5, you are either straight up lying or you are the company trying to write your own review "SmartConsumer". Just a joke. ”
“ Believe me and trust me. Do NOT do business with this company. I was paying three times what I was paying with AC Electric. After I cancelled and demanded a partial refund, they continued to charge me an additional two months. I got switched back finally but kept receiving calls from them and ended up blocking their number. A class action lawsuit must be filed against them. Smart Energy is criminal and the fact that our govt allows this company to exist doing what they do is criminal also. This is wrong and action must be taken against them. ”
“ Smart energy is a scam. My bill doubled since I got them. I called them to take me off that. How I go from paying 200-300 a month to 600 in one month. Nah I'm good. ”
“ Wants to charge me 50% more than comed. I cancelled with them over the phone. Was told I'd have a rate closer to 7 per kilowatt. Got the letter from them and it was 10. I cancelled with Smart energy. Funny he could bring my rate down to 9. Thieving people over the phone. Don't trust smart energy. ”
“ Everyone complaining about how they raise your fixed price. Everything you need to know is all given to you if you read the fine print. So as long as you read everything you can make the choice that if your fixed rate goes up is it worth the gift card money. Ppl on here crying because they didn't read the fine print then act like they got scammed. No, you're just a moron who doesn't read what they sign. Never understood ppl who sign up for things without reading their contract smh. I did this witb Atlantic city electric. My bill didn't even go up at all. With their help I pay nothing every month and then settle up every September for the months I went over my fixed rate and it's usually around 100. So I pay 100 per year for my electric and got the 200 dollar gift card because I was already a customer for over 3 years at that point. I still have the gift card with like 35 dollars that I haven't used. If you do it right and actually read everything it can be beneficial to some and not beneficial to others. ”
“ Smart energy recently called my 75 year-old mother and trick her into joining them. I tried calling several times to have them take my mother off and to no avail my mother received another letter from Smart energy. This company takes advantage of the elderly my mother also has dementia. How dare you guys, prey on the elderly shame on you !!! Im disgusted! Take my mother out of this BS COMPANY! PE00010878647849688 ”
“ Waited months for gift card paid all bills on time ! Waited six months with PIN number and confirmation number. Smart energy said I canceled service .Not true at all ”
“
Twice I have had an appointment for a consultant to telephone me but no one called.
This has been very inconvenient and a waste of my time.
This does not reflect well on this company. ”
“ "Don't use SmartEnergy" I locked in a couple weeks ago through Powertochoose.org web site, received a welcome & successful enrollment letter and confirmation number and now they won't honor commitment because rates increased. I filed complaint with TUC.(edited) ”
“ Liars!!!!!! Thieves!!!!! Scammers!!!!! Dishonest!!!!!! Worst customer service!!!!! Never received $200 visa rewards???? Was hounded to sign up and promised rewards $200 on visa. Never happened!!!! I called and said I already received rewards!!!! Then they said that I cancelled before my rewards. Which I never cancelled and so they cancelled without my authorization!!!! Scammers, thieves, liars!!!! Everyone that works with smart energy will get a nice reward from KARMA. Karma is a bitch and scammers pay the price if not in this life then in the next one ”
“ I live in an all electric model home, never had a bill for more than $250.00 in 27 years.. Two months with Smart Energy, last month $31536, this month $474.92.. Can I give NO STARS ?? ”
“ My bill has tripled, horrible customer service , what a scam ! I am reporting them and warning everyone to stay away! ”
“ Sending gift cards to minors isnt cool. If you cant get people to switch to your company a legitimate way then maybe you shouldn't be in business. And where did you even get their names? ”
“
This company was not truthful from the beginning
Don't fall for the gimmick they are trying to sale.
Your bill will increase by 250 to 600 dollars more in the end.
I plan on alerting all the proper authorities to close this business as well as reimbursement to those taken by this company. ”
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