“ Smart Energy are scammers!! DO NOT FALL FOR THE GC PROMOTION! They sell that they can lower your energy costs but in fact their rate is higher than your current supplier and could not match the rate. It's just an additional charge on your bill!! ”
“ Oh boy I had a narrow escape from this major scam. They send you post cards with 100$ gift card and trick you into thinking it is from JCP&L. Small letters it says Smart Energybut smart energy is like Colaelbow are we supposed to know it is the name of the company? JCPL also can have smart energy! ”
“ I was charged $1900 because they decided to change my rate to 0.23200 per Kwh without my knowledge and now I am stuck with the bill they didnt try to help or resolve the issue and the representative was very unprofessional and talked nasty to me she told now that im not with them I wont have to worry about them anymore wow! After two years of service! Im am lost for words! ”
“ Two years ago these people came knocking on my door. If their BS lies. My utility bill came up to $500. Normally I pay close to $60 a month. When I called them to cancel. They told me that they will. They also blamed me for my bill being up high by using too much energy. Like are you kidding me. I know how much I use a month. Crazy part I'm a single more on disability that had a disable needs child. I feel for they bS and I'm still paying for it. Now I'm on pipp with a $1600 bill because they waited after a year to end with their company. Now they coming around every other month and I be cussing they butts out. I had to put a Don't trespass on private property to keep these scammers from knocking on my door. THEY WILL EVEN TELL YOU ONCE YOU ASK IF THEY ARE SUPPLIERS... THEY WILL SAY NO THEY ARE NOT THAT THEY ARE SENT IN THE AREA TO GO TO PEOPLE THAT BING ON THERE COMPUTER. IM TELL YALL WATCH OUR FOR ALL SUPPLIES AND DONT FALL FOR THAT GIFT CARD YOU WILL BE PAYING MORE THEN THAT GIFE CARD AND YOU WILL NVER EVER GET IT ”
“ I would give this company a big fat zero for a review if I could. Not worth your time. They lied on the phone repeatedly. I dropped them and will be helping others drop them as well. Extremely rude and dishonest. ”
“ I received a gift card to my sister address as if I was a customer with the company, but I have never been a customer. I contacted them on the inccident and asked why Im receiving this gift card. Still waiting for response. ”
“ There should be one of those class action lawsuits filed so we can get hundreds of our stolen dollars back from these rats. ”
“ First month I got screwed my bill came up to 1146 I was billed by both med-ed and smart energy at the same time they told me I had to pay the bill ”
“ Didn't notice for several months because I thought it was my air conditioner. When I finally paid attention, they were charging me 27 cents per kw, or whatever it is, while my regular electric company was only charging 7 cents. I never signed up with them but some how I was switched and was told to watch my bill because they could switch me back without me knowing it. ”
“ They lure you in with hopes of receiving $100 to sign up with them, and saving on your monthly bills. when you call for information they say you have to be in their program 6 months to get the $100. And then when you get your 1st new month bill, be prepared to pay triple whatever you have normally paid. these people are thieves! Taking advantage of hard working people who are already dealing with the struggles of prices soaring everywhere. and they do not care! After I called to cancel I received another ridiculous bill the following month because "I didn't cancel before the next cycle began"! And they won't do anything but restate that calls are recorded and this is their policy. People do not be a fool like me, do deeper research on any third party program and make sure you get the best deal. DO NOT DO BUSINESS WITH THESE CROOKS ”
“ This company is a complete scam. They tell you lies to get you to sign up and then they rob you blind. They will raise your bill 500 - 600 % more. No lie, your go from paying 89$ one month and the next month they charge you 624$. How is this even possible? Don't trust them, they are liars and thieves ”
“
I was promised $100.00 gift card, which I never received.
After the 6 months was up, not only didn't I get the gift card promised, but I was charged exorbitant rates.
Way to rip off someone who is living on a fixed income.
In the mail, I received an offer to receive $200 in gift cards if I signed up with Smart Energyi feel this scam should not be allowed and will contact PUCO next. ”
“ My bill went up over $200! Never got the $100 gift card. Was assured that my bill would go down. Avoid this company and who ever approaches you to switch suppliers! You will regret it. ”
“
SmartEnergy is a fraud. SmartEnergy over charged me on my electric bill. When I received my bill in August and September it was $499.00 total I was shocked. I called SmartEnergy about this matter.I called 4 different times talk to 4 different agents they kept changing their stories, putting me on hold, cutting me off the 3 female agents had bad attitude they was very unprofessional. Just because I caught them all in their lies. That when I told them I going to file a claim against SmartEnergy with
the PUC, BBB, small claim court and going to the media about this matter. That when they wanted to make a deal with me to lower my current and final electric bill only if I stay with SmartEnergy. The agents refused to tell me how much they was lowing my bill too and they also stated if I don't commit to staying with SmartEnergy while I was on the phone.I had to pay the current amount of $499.00 electric billThe SmartEnergy agents kept repeating that me over and over again about staying with
SmartEnergy. SmartEnergy agents never answered none of my questions. At this point I had enough I just said no I'm not staying with SmartEnergy. Before I ended the call. I let the agents know again I'm filing claims against SmartEnergy. If you are a new customer who want to sign up to SmartEnergy please don't do it. Go to the BBB website there you will see a long list of complaints against SmartEnergy. The so call free $100 gift cards that SmartEnergy give to their new customers you are paying it back with the high charges you get on your electric bill. Yes your electric bill will be low (maybe I don't know) for the first year when the next year come watch out just saying. ”
“ Signed up in Dec 2021: agreed to use smartenergy for at least 6 months in return for a VISA $200 card. Cancelled after 6 months. August 2022 received letter with PIN instructios "Simply call us with your P.I.N. before your next billing cycle (or no later than Septemver 15th) at 1-800-815-1978. We look forward to sending your $200 Visa Gift Card." ROFLMAO! Called, told "you don't qualify until after you sign up for 6 months", "you only qualify for $100 and you have to sign up for 1 year", "there is no supervisor available now so you may get a call between 48-72 hours. The supervisor now is dealing with another customer" and best "you can report us to whatever agency you want to contact." I hope the 3 'customer service representatives' I spoke to have given their parents, mothers, partners, spiritual leaders, and god a good rationale for how they are scamming the general populous into believing the 'promise' of $200 visa credit after meeting their requirements. My bad: I 'ass'umed ComEd had more integrity than to be a partner in such a blatant scam. Or maybe ComEd was scammed as well. Slick sales pitch and accurate product delivery until the customer wants to cash in their chips. Meanwhile I am waiting for my (insert country here) prince to provide all the riches and luxury any woman could ever dream of! ”
“
Smart Energy offers a fixed rate with $200 gift card. This is scam, don't fall to it.
Their fixed rate is actually triple than your current rate. If you don't check carefully, you will fall into the scam. ”
“ I never signed anything to be changed over to ( smart energy?). When I called them they said I had agreed to 19 cent rate in May (AC Electric charges 11 cents). When I received my August bill it was $400.00 for electric charges of $133.44!! They were charging $257.71 to supply!! What a rip off, I remember a young woman coming to my door but I never signed anything to change over my service. Be aware! ”
“ This company is a scam makes your bill 5x higher then normal even though they put you in on fixed rates and a $100 gift card. I never even got my card. Asked them to remove me from their service when I called and told them about not getting my card. They told me they are sending a new one and will cancel the service. I still never got the card. Come to find out they never removed the service. I had to take them off and my bill by calling PECO monthly later and my bill gone down greatly. Wish I never started up with them. Owe a lot that I cant pay because they continued my service after I told them to take me off. They take money from people that need it most ”
“ Tricking new customers that they will save but in reality they charge way to much vs ur current provider. People check ur kwh rate vs what this company is offering. Don't be fooled by their $100 check. its not worth it ”
“ Horrible....do not fall for this, they promise gift cards you never receive.....they solicited in our apartment building where it says no soliciting....after 12 months of about $100 a month it shot up to $342 and then $711!!!!!!!! For one month in a small apartment, canceled them thru Duke and called them, they are supposedly refunding us $178 by check, I am going to report to the better business bureau, this is THIEVERY at its very worst, they need to get shut down!!!!! ”
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