“ I just moved to New Jersey and was not aware that NJ allows 3rd party energy suppliers, so when Smart Energy contacted me, I thought they were part of my electric company (Jersey Central Power & Light). I first spoke with their fast-talking, jargon spewing rep while on my cell phone in my car, so I was unable to check my current KPH rate (which nobody has memorized) but was assured they were offering me a special fixed rate which would "prevent bill increases". They also offered me a $100 Visa gift card if I signed up. My previous average bill with JCP&L was $36 per month. My first bill with Smart Energy was $319 (8x HIGHER)! I called Smart Energy, who first claimed that my consumption went up, but the bill I got from JCP&L (further enforcing the belief that the two were affiliated) said I only used 1 kilowatt more this month. Smart Energy said they don't claim to save anyone money and couldn't explain the actual purpose of their business. They also claimed to have no idea what JCP&L's KPH rate is (even though it's their only competitor), and said they couldn't anticipate my bill being 8x higher. I am a low income, single mother who cannot afford to pay this bill even if it was legitimate. The internet and BBB website are full of reviews from other people who also got scammed by this company, saying the same things I am stating. This company is a scam! ”
“ They hike their prices every month and take advantage of consumers and charge whatever they want. The charges never go down and it gets worse with each month and it is rough on seniors on fixed incomes who have budgets and have to keep paying extra each month. which isn't right. ”
“ They didn't give me any notice and doubled my bill. Don't sign up with them. Very unhappy with them ”
“
SMART ENERGY LURES YOUIN WITH A GIFT CARD, THEN THEN SCREW YOU OVER IN THE END!!!!!!! I WAS NOT AWARE THAT MY CONTRACT ENDED-THEY DID NOT NOTIFY ME BUT THE INCREASED MY BILLING AMOUNT PER USGAGE FOR ASTRONOMICALLY HIGH IT MAD ME CRY.... MY BILL WAS $720.00 FOR ONE MONTH, THEN WHEN I CANCELLED THEM MY NEXT BILL WAS $620.00 EVEN THOUGH I STOPPED USING ALOT OF ELECTRICITY. THYE TOLD ME I WAS OUT OF CONTRACT SO THEY COULD CHARGE ME AS MUCH AS THEY WANTED AND ACCORDING TO FIRST ENERGY THATS RIGHT!!!! BUYER BEWARE!!!! THEY GOUG YOU SO BAD IT IS NOT FAIR!!!!!
BEWARE!!!!! I HATE THEM.... I CANT AFFORD THESE HIGH PRICES!!!! REALLY...WHO DO THEY THINK THEY ARE???? ”
“ Received a what I assumed was a gift card for the electric provider I had switched to a month before. Called to activate and made the mistake of switching because I honestly didnt understand a word the lady was saying because she must have just learned English to work there. Anyway bill went from .08 kWh to .1945972, seriously brought the bill up another $100. I feel so dumb, anyway called to try and cancel it and it took around 45 minutes and had to call multiple times. ”
“ The company did not properly identify themselves as I thought I was signing with... they mislead me and my bill is a ripoff.. ”
“ It started out ok and then our bill jumped to over 200.00. We called first energy and they sd they were charging us quadruple the regular price. Drop this company ASAp ”
“ My Rates went up over 400% and the customer service agent tried to tell me it was because of my usage. Granted, my usage went up too but the rep blatantly lied about the rates, telling me a low rate when I was looking at the .25kwh.Thats just criminal ”
“ Extremely shady company. They enrolled me on a variable plan after 6 months. I never signed up for it. Got an electric bill for over 525 dollars and 400 dollars was this companies carrier charge. Never received gift card of 100 dollars. Takes over a month to cancel them. DO NOT USE THIS COMPANY!!! ”
“ This company started out for us fine however I the past 6 months our electric bill soared to over $200 a month.. and we use wood for fuel. Ridiculous.. switched back to jcp&l and our bill has been on average &89.. very misleading. &100 gift card wasnt worth it. ”
“ They send you this postcard with a pin number and say it is a "$100 thank you gift card" that they are giving you for 6 months of being a customer. It is all a lie. When you call, the sales lady tells you she has to switch your energy supplier to someone else, that it is the same but just cheaper, etc etc...she is intentionally confusing. Then *After six months of paying at their new rate* they will send the gift card. So basically, this is just to disappoint people who think they are going to get money, instead getting scammed into spending more with a different company. This is the most misleading ad I've ever gotten. It is really cruel actually, because the people who are most disappointed are those who are the most desperate. ”
“ Was told my electric bill was going. to. go down. Went up. over 200.00..DO NOT FALL FOR THE SERVICE THEY LIE ABOUT!!!!! Called to cancel still waiting. BS service ”
“
DO NOT USE THIS COMPANY!!!!!
They are absolutely so unprofessional and absolute thieves. I cancelled my service with them and they choice to only cancel my electric and not the gas. How convenient it was winter. I called over and over to speak with a supervisor and til this day I'm still waiting to hear from a supervisor the best part is they are great at setting up your account that there was no problem with. Lol Bottom line is that now I have to pay for the gas I cancelled. I am a disabled woman with 2 children and a $600 gas bill. They are absolutely a horrible company. I'll be home with no gas or electric cause they want to steal from people. Do not trust this company there are many other smart energy companies to use. ”
“ My rates went from .107 to .184 without any notice from them. Please do not ever choose this company just a warning. I wouldn't even give them one star but had to to complete this. ”
“ The offer said $100 gift certificate for new accounts. Right. The price was right at first. There it more than doubled. I had to change rather quickly. Without collecting my 100. Because The price was so high I couldnt afford to hold onto it long enough to complete the transaction. ”
“
Kept receiving info in mail. I called it sounded great they told me, my bill would not go over $$ the current bill I had when I called them.it sounded great I verbally signed up on Dec 23, 2021.
Today 1-7-2022 I received their contract in the mail. After reading it in detailed, I knew I was misrepresented per tel conver that took place in Dec, with regards to a fixed rate.
so immediately I call smart energy to requested to cancel their contact, rep name was Willa from the Outside of the United States , , the representative Willa inform me CMP will not allow them to cancel prior to Jan 13, 2021.
I inform them I as of today 1-7- 2022, I am requesting cancellation of my service with Smart Energy, they refused even after speaking with 2 supervisor. I then called Central Maine Power informed them of the situation, that 3 reps informed they cannot cancel service, until January 13th. 2022. , CMP blocked smart energy from service.
I then called Public Utilities Commissioner filed a formal complaint against Smart Energy for misrepresentation.
I am going to contact every state Legislature in the state of maine and inform them what this company is doing. It is dead wrong for any company to misrepresentation or to not cancel your service. We consumers really need to do detail home work on foreign companies.
Please if anyone has trouble with smart energy contact your local Public Utilities Commissioner in your state their # is on your electric bill, file complaints and contact your local state legislature to stop this company from what their doing. I informed smart energy Im going to make them go blind on paperwork because I have nothing but time on my hands & I love writing hand written letters.
Please dont let your elderly parents etc fall for things such as this.
Sincerely Rita
P.S I dont think this company deserves any stars so I would highly recommend do not sign with them ”
“ Bill stayed similar to original bill from supplier, UNTIL 6 months after I sign up and they jack my rate from .08/kWh to .19/kWh. NEVER again will I go through these clowns let alone recommend them to ANYONE ”
“ This company sent to my 15 years old son Rodolfo Reyes, a bill as he have contract with them, and after months my mother and me calling they avoid to talk and resolve this matter, my mother paid all this money without any reason because my the electric bill is on my name Jesus Reyes, now call them because they sent a bonus of $100 dollars gift card on my son Rodolfo Reyes again to do the same thing, I talk to them and now they sent me congratulations for be part of this company as customer, this company is a SCAM, cancel every contract or contact with this company because after the 6 months that they promised small saved bill they sent you a huge bill up to 700 or more or that partial service...tomorrow Saturday I will call them and I gonna call THE NEW JERSEY NEWS too and every body to let they know what this company is doing ...putting a MINOR CHILD as the owner of the electric bill and charge money ....they have to pay me back all this money that they got for not service because this ATLANTIC CITY ELECTRIC is on my name JESUS REYES, NOT ON MY 15 YEARS OLD SON, THAT NO EVEN HAVE ID. ”
“ I signed up for their services and was told I would get a gift card. I called them when the 6 months was up. I called to get my gift card. They made me jump through some more hoops a few months ago. I never got my gift card. I feel like II was used and very disgusted with this business and they lied tp people. How can this be right? ”
“ I had to write something about Smart Energy let people know how good they are. It was the first company to advertise about clean energy. Not only they but the offered a $100 Visa card if you stayed with over 3 months. I should be getting it this week. Now tell me isnt this a great company to do business with? ”
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