Spark Energy - Company Information

“  Spake energy have been taking money from my account without my knowledge. Requested to cancel the service and still sending bills for close to $500 every Month. Will see them in court. ”

“  Just terrible. Installed my meter on September 16th (today is October 2nd) and still not connected to my account. After 6 calls and 4 hours of lies and buck passing, it's still not connected and the tariff they have provided comes out at TWICE the cost of other companies. Website wont allow me to register and gives an "oops, something went wrong" on which ever day I try. This is truly a criminal scam and fortunately I have recorded ALL of my calls and their lies. Finally, I asked to be switched to a billing account and was told the 'collections' department would be in touch"...surprise..nothing. They never call back and always need chasing and it only ever results in empty promises. The worst energy company ever.!!! Im on hold again as we speak. I wouldn't even give them 1 Star if there was an option! ”

“  Chaos.
Seriously advise against.
12/14 & 17 mins waiting to speak to somebody.
A case of L hand never knowing what the R hand is doing. ”

“  Good rates for a few years,now after checking WOW time to launch them!! ”

“  Best Electric company I have ever had any ”

“  This people lie sign with them and ur bills will be higher then ever.They claim to lower ur bill but its a lie u pay double of what u where paying ”

“  Despite signing up online and receiving an email confirmation of the rate chosen, Spark billed me at a much higher rate the first month. When I inquired, I was told the rate I selected was for new customers, not renewing customers. Why was there a difference? No answer. When it was clear I had the documentation, they refused to rebill the month, but rather credited my account a flat dollar amount for the difference. Absent a breakdown or recalculated invoice, how do I know they got it right? Two years ago, when I originally signed up for Spark, they tried a similar swithch. They tried to stick me with a higher rate that the one I signed up for online. I had to make several phone calls and emails to Spark customer service and eventually go all the way to the TX PUC to get the rate I signed up for. Bottom line, both times, Spark did honor the rate, but it shouldn't be this difficult when I had the proof in confirmation emails. ”

“  Recently a young lady knocked on my door representing Spark Energy. She told me they were offering a $100 gift debit card each for electric and gas. I signed up for both. Well 30 days went by and I did not receive them. Now the company tells me that they don't offer it and that the lady does not work for them, but works for some 3rd party company. This company is dishonest and from what I just learned, trespasses too.
I'm very sorry I gave them my personal information, account numbers and my business. Now I am going to have to file a police report for consumer fraud against them. They have shown me nothing but confusion and total dishonesty. Buyers Beware! ”

“  Easy to work with ”

“  So far it has been good. Just waiting for first bill ”

“  easy set up, good service, good prices ”

“  My 80 year old Mother either did not reply to a renewal notice or did not receive one. The fixed rate expired 03/07/19. Spark Energy raised her fixed rate from 9 cents a kwh to 18 cents a kwh. Now that the weather is hot we realized the doubling of her supply rate. I can see that their fiduciary is to themselves and that their ethics are in the gutter. Un Justified Rip Off ”

“  Tried to pay a friends late bills because he has been in out of the hospital for the last several months. He was late on multiple bills. I was willing to pay all late fees and the reconnect fee. But they had done a "move out" on him and would not allow me to pay the back bills to get his electricity turned back on. He is currently in the hospital and they will not release him without having electricity due to his condition. The collection rep was professional and apologetic but refused to escalate to a manager to see if we could get it resolved.

Their motto "Empower What Matters" must be talking about their rules, not their corporate or community values. ”

“  Verde Energy, a subsidiary of Spark Electric, has questionable business practices. The marketing company used by Verde (Spark) allows their associates to tell people they are representing PECO. When confronted with the truth the marketers become rude and abusive. I have asked multiple times for them to put me on the Do Not Call list but they continue to call. If I block the phone number, they call from different numbers. I only learned that the company that was calling saying it was PECO was actually Verde Energy when I received a letter from PECO stating that Verde Energy was now our new energy supplier. Do not allow this company to become your energy supplier, just hang-up. Too bad you can't give zero stars. ”

“  Hi I would like to say that signing up with Spark Energy is definitely saving me some money and the help i received from the representatives was very helpful and efficient I appreciate it when the representatives take time to thuroghly explain to the customer about the services that will be given. Thank You ”

“  I just spoke with BB in customer service and she was so helpful. My mother in law passed away recently and I was making sure her account continued to stay paid until the property was sold. BB walked me through all of the areas making sure that everything was updated including e-mail, phone notifications, etc. I probably would not have remembered to update all of the information. It was so helpful for her to prompt me on each of the areas. Thank you BB and thank you Spark Energy! ”

“  I will not advice anyone to use this company, they are shady. I don't even know how my energy services got changed to them. I live in a two bedroom apartment in Arlington Heights, Illinois and before my energy bill was transferred to them, my average consumption was 699kwh and when they took over it immediately went up to 2155kwh without any change in usage, season or added home equipment. Also, their rate was double from what I was paying before (0.063900) to 0.11870 and so my bill became outrageous. I called them several times but they couldn't explain how they became my supplier or why my consumption suddenly went up. I was happy with my former supplier whose rates were even less than that of ComEd itself. Like I said, I don't know how they were able to remove my former supplier and had their name on my bill. ”

“  We've been with Spark from the beginning and we have had numerous problems. For the first few years it was always administrative related...wrong address, wrong billing amount, etc. Now our problem is our contract expired the end of December and we did not renew on time. So they took our rate from 6.5cents to 16.9cents. When I called to renew for 24 months and complain about the bill, they refused to make a reasonable adjustment. They offered a $75 credit on a $565 bill. We cancelled our service. ”

“  I have North Shore gas who handles the bills and receives payment. Spark sent me a Pink bill that said Final Notice. Interesting since I had no previous "notices" from them. Why are they billing me when North Shore pays them?? the Months of service were not even consecutive March, June , and July ; this meant they got April and May, interesting?? This "Final Bill"" also threatened me with taking their bill to a Collection agency and reporting me to credit bureaus if we didn't pay it to them...remember North shore gas pays them and I pay North Shore. Now who should be taken to the collection agency or credit bureau? ”

“  These guys lost my deposit. I was told there would be a $300 deposit when I signed up so I paid it...A year later I moved and had service disconnected and according yo them I never paif a deposit but electricity was turned on anyway...please. The deposit was payed out of a direct deposit card that doesn't generate statements but I can access activities online. Luckily I still have the account and it shows sparks debit for the deposit but according to spark I must fax a statement.....I guess small claims court iy is.. ”