“ I just joined this company in California, and I have not see any good review, I am afraid of this step, I dont want to end up paying too much after the year contract or any hidden fees, please Spark I hope you answer these concerns, I would like to be a happy customer and rate you the best of the west. ”
“ I've had Spark for at least 5 years, never had a problem with them in the DFW area. Have set up month to month contracts for rent houses, all opened and closed with out incident. Oncor had the power up and running and off on stated dates and bills reflected the changes correctly. Last time I renewed I asked if they had a customer loyalty rate and was pleased that they offered one, at least that day. When checking Texas's online complaint site Spark has consistently been low in the pack for complaints. Keep up the good work guys and I'll stay a satisfied Customer ”
“ Requesting that all my billing and communications be on line through e-mail, Spark alerted me to the expiration of my term fixed contract through snail mail and it went unnoticed until months later of them overcharging me by $50 per month. ”
“ I have been a supposed customer for 5 years and I was gullible enough to believe in them as a company by giving my automated billing information. All they had to do was supply a competitive rate and automatically take their money. However........ Spark quietly and efficiently but according to their business strategy and "fine print" increase your unit cost by as much as 25%. They are complete crooks! I hope to break from them as soon as possible. ”
“ I had 3 houses in Houston on Spark Energy and sign long contracts. In the last 2 years I have been switching every house over to TRi Eagle since they charge $15 less in fees than Spark and also have slightly better rates. Spark use to have a flat $4.95 fee like TRi Eagle but that all changed in 2012. In comparing bills for all 3 houses I can see that TRi Eagle would have saved me $15 in fees and an additional $6 in electricity cost. Power to choose means power to change from the Spark Energy rip off fees. On some comparisons when adding in the high fees of Spark I would have saved 22% off the bill. I have just one house left on Spark from a 2 year contract and will be so glad to get this last house changed to Tri Eagle. January 2014 my last of 3 houses will be on Tri Eagle and I will be saving $20 per house per month over Spark energy! That is a wopping $720 per year savings when I add up all 3 homes. Tri Eagle is the only energy provider left that has a flat $4.95 fee per month. You will be charged $9 in a monthy fee from Spark plus another $10 in taxes and BS fees. Switch to TRi Eagle. The other two houses have had Tri Egle for nearly 2 years now and it is the best deal plus it gives you weekly usage emails. Go Tri Eagle....Run Spark Energyout of business! ”
“ I am starting on my 3rd year of service with Spark Energy. The service and rates I have received has been outstanding. I have dealt with their customer service department and it too, has been excellent. Their rates are extremely competitive and I appreciate the fact that when my contract expired they didn't raise my rates like other companies do. Thank You Spark Energy! ”
“ I've been with SPARK for 8 years. After our latest 1 year contract expired, our rate went from 8.9 cents per kilowatt to 12.69 cents per kilowatt in March. I experienced a $300 bill instead of a $205 bill which is a big difference. We were not aware of this rate change for three months because we were not notified. I called customer service in June and renewed it for another year at 9.1 cents per kilowatt. New customers get a $75 gift card and I asked for it. I was countered with a $25 credit. Also, they did send us an email on February 27 and we must have missed it or thought it was spam. When all is said and done, I am almost completely satisfied. The customer service rep did an excellent job on her end when I called. However, I suggest the following to SPARK ENERGY: 1) Post a customer's contract ending date and rate change on our online account because it is easy to do and can be automated. 2) Offer the same specials to your core customers (existing) for renewing as you would for a new customer. ”
“ I felt the rep was pleasant. I really was not picky. He explained the rates pleasantly. He did not take long I really see a difference in my bill so I am pleased. The rates vary year to year. ”
“ Following a change of Banks I called to change my new bank debit information. They insisted I must fill out a form and fax or email it back to them. They sent two formsw with no indication which was correct. I chose one printed it , filled it out , scanned the completed signed form, and emailed it back. Today I get another email stating they required a voided check on the new bank before they make the change. My checks arent due for two weeks and my billing date is 12 days away. The email had 6 additional attachments, which I have not opened ??? The other companies just took my new info by phone and made the change. Really Stupid!!!! ”
“ I signed a contract with Spark and was satisfied. They elected not to offer power in my area so we parted ways. I signed up with them because they were one of the last companies not to charge a monthly fee but they've joined in the collusion now. They even refunded a charge for the short time I was with them after the contract expired and the switch to someone else occurred. ”
“ Have good website, billing, and email communication... and saved a lot of money compared to my previous provider. Never had any issues. Don't know what it's like to call them, because I've never had a need to do so. I'm going to try another provider for a lower rate now that my contract is up, but I'll return if my experience doesn't match up to Spark. ”
“ They were charging me almost double the normal rate per unit. Scam! ”
“
Concur with earlier poster about the changes Spark has made. Have been a totally satisfied customer since 2007 using the totally paperless internet plan . They had reasonable rates and no additional fee if you didn't use "enough" electricity.
That has all changed - now rates are higher than other companies and they change a whopping $8.95 if you use less than 1000kw/month.
Can't see any reason to stay with just another greedy provider. ”
“
I rarely write reviews and usually only give positive feedback, but I decided to just write a review as opposed to taking more time to mess with the late charge this company tacked on my bill. I paid my August electric bill the way I always do through my bank's bill pay online on the 2nd of the month. The bank sent the payment in on the 4th of the month. On the bank site it said the bill was delivered on the 11th and it was due on the 12th. Last week I received a letter saying the payment was late. I called and disputed this and the person said I would have to wait for my bill to see if there was a late charge, which seemed ridiculous since I had gotten a letter from them about it.
When I recieved the bill of course, they had a $12.44 late charge. I called again and in order to speak to an operator I stayed on the line like the recording said. I was disconnected after two minutes. I repeated this and the same thing happened. The third time I called I chose the 'set up a new account' button and someone answered on the first ring. It was the billing department. I told her the situation and after checking she said I would have to contact my bank so they could send all the documentation, and that was after I had established a year's record of paying my bills on time. This is the first time a company has ever done that. With a great credit history and a record of paying my bills on time, a reputable company, even a credit card company, has always forgiven an occasional error. Both operators were very efficient, cordial and cold as they explained the situation but refused to drop the late fee charge.
In the meantime I had already changed my service to a company with a much better customer service record with a much more competitive price and I will be saving money. I will never use this company again.
So, instead of using my time to contact my bank and go through all the riggamarow of fixing this mistake, I will pay them their twelve extra dollars and use this time to inform others of the practices of this company. In the long run, if people avoid this company, Spark will certainly have received their twelve dollars, but hopefully lose future customers because they put profits ahead of customer service. ”
“ I never ran into problems with this company. Cancellation went smoothly (I moved to a location where they did not service). I don't have any complaints. ”
“
Never had a problem until my credit card expired. Spark did not notify and sent a collection letter. I tried to set up new credit card for direct pay but was informed they don't except credit cards for direct pay anymore. I asked them to send statements so I could pay the old way and they did start sending statements but each one has "DO NOT PAY" "FOR YOUR RECORDS ONLY" and "Payment will be drafted on the due date" printed all over the return portion of the statement. Very confusing !!
I've moved on to a company that will accept automatic credit card payments. ”
“ When I cancelled-becasue renewing with them would have been higher than anyone else- they overcharged me on the rate, overcharged me on a monthly fee-because it kicked in because I cancelled. Thier customer service plays stupid and really slow-took 30 minutes to get one answer. Disconnected from conversation three times. They offered no promotions and quoted me one rate and charged another.- would do nothing to correct. ”
“ When I cancelled-becasue renewing with them would have been higher than anyone else- they overcharged me on the rate, overcharged me on a monthly fee-because it kicked in because I cancelled. Thier customer service plays stupid and really slow-took 30 minutes to get one answer. Disconnected from conversation three times. They offered no promotions and quoted me one rate and charged another.- would do nothing to correct. ”
“ I have been with Spark since 2007. Flat rate, no minimum monthly fee. Then they started with the monthly $5.00 fee and I shopped around. Golly gee, everyone jumped on that bandwagon. Then they went to $8.99. That combined with the meter reading charge is around $13.00 of my current bill.You have to watch your email VERY carefully to find a notification that your contract is set to expire.If you get one at all. Yes, I should put it on my calendar but I don't. Miss it and you automatically go to a variable month to month plan - and not one that is advertised on line - but to one that is like "You forgot to re-sign so we're charging you a 150% rate, Sucker" - and you don't realize it until you get that next bill that's already like 20 days into the NEXT cycle. Ouch.I have found it very annoying that Spark will quote a better rate if you go into them blank. Better rates than what they offer you directly to continue service with them. This time around the rates are about 13% higher and they do NOT meet competitors prices or even try to offer an incentive to keep you. So guess what? I'm tired of shopping with my same company after 4+ years and am shopping others. I'm tired of doing this every few months. But it looks like I must because loyalty is no longer a factor in these greedy tards minds.I have always been on their autopay plans and generally have no complaints about their service reps. Its all about the MONEY. Sound familiar, Spark? It works both ways.I will change providers every 3 months if need be. There's plenty of 'em to go around. ”
“ Spark has completely messed up our account. First, our account was inproperly terminted by mistake (somone else gave a wrong address). Our power ended up getting cut off and Spark charged us a $250 termination charge when we never terminated. Then when the incorrect switch got switched back to them, they did not reactivate our old account and started charging us double our contracted rate. We have spent hours on the phone with these people trying got get it straight. They say everything will be OK, but it just keeps getting messed up. ”
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