Stream Energy - Company Information

“  I moved to a new location a year ago and Stream assigned a new account number to me. I pay all my bills online and have been unable after several tries to delete the old account from my list of payees. In Sept. of this year I received two bills from Stream, both of which I inadvertently paid using the old account. When I realized what I had done I called Stream and explained the problem. The customer service rep said it would take a few days but would get it straight. Early October I received a disconnect notice. I called Stream twice after that, asking to speak to a supervisor. I was assured the matter would be resolved. It was. My power was disconnected yesterday. I had to pay them the total amount again to get my power reconnected plus they charged me a fee for online banking. On top of that they are adding a disconnect fee and a reconnect fee, $25.00 each. I was told it could take 102 days to get my refund and get the situation straightened out... they have had a month already to straighten it out. I doubt I will ever see a refund. I have a contract with this company till next year but I certainly will not renew.. even though they say it will take up to 3 months to get my refund... if ever, it took them less than 30 minutes to get the money from my bank account... go figure... ”

“  I didn't want to leave any stars. We have had nothing but the WORST experience with Stream. Their customer service is absolutely terrible!!!! NO ONE seemed to have any idea what they were doing! They input some ID numbers incorrectly and never notified our apartments original electric company that we had switched. SO 500$ later and 2 double bills from 2 electric companies they say they aren't responsible, and they wouldn't even credit my account anything. Last time I checked ESID #s are not the customers responsibility. Just when I thought it could not get any worse I found out we were actually paying the electricity bill for the apartment above us the whole time. After they said (on the 5th phone call) they had got the new numbers right, I STILL RECIEVED ANOTHER BILL FOR THE APARTMENT UPSTAIRS. I said I was not going to pay it, and they said they would just disconnect my service if I didn't!! Unfortunately I am stuck with this ridiculous joke of a company until I move. I WOULDN'T RECOMMEND THEM TO ANYONE. I will most definitely not be using them once I leave my current apartment. Yes, it's cheap, but you're paying for the sh$*!* service you get in return. ”

“  I have had stream since 2008 and have been very satisfied but within the last 3-4 years the customer service has become so frustratingly awfully. I feel dirty when I get off the phone with them. like they're going to do what they want and there's nothing u can do about it. I am going to leave this company. I have never had an issue paying my bill. Sometimes their system would be glich-y when they were new, I was patient. Now if their system goofs and they call me and ask me to submit payment again, a non refundable non payment fee is added to the next bill and no one wants to look into it.!!! they are saying I have a better rate than last year so even with the extra fee my bill is still reasonable so I have no reason to complain????!!!! ”

“  After paying my final payment with Stream Energy in 2012, I recently ordered my credit report to find an additional charge from Stream. This charge didn't appear on the final invoice that I paid November 2012. I called the company, the customer service directed me to the supervisor, Bryan, he seemed bothered by my call. I explained my request for a final invoice that explained what I actually owed the company. He dryly repeated the computer system is unable to generate this type of document. Long story short, the final invoice I paid was not the balance owed and Stream Energy wants me to take their word for the outstanding balance. The account was paid and closed in 2012, so I thought; they filed on my credit in September 2015 an amount owed that can not be documented. Stream Energy has poor customer relations, unclear account documentation and the lack of customer communication. ”

“  I have a tenant who mistakenly signed on with them even though I had an existing contract with another company. She called to cancel on morning of the 4th day (instead of 3 days in the contract) to cancel since the service was not yet turned on.She got hit with a 250$ early termination fee! I called to find out options, even offering to go to stream the next year on the same account once my current contract ran out. The result was a repetition of 2 options: pay up or show us the tenant has vacated; for over an hour. I can train robots better! ”

“  I called to cancel after my father passed away and they told me I cannot cancel it, only he could do it. How can he do it after he passed away? I asked to speak to a supervisor and and they hung up on me. Ruthless people at this company. I would avoid at all costs. ”

“  Had nothing but issues with them! Fraudulent charges, poor customer service getting them resolved, had to get outside sources involved. Worst electric company i ever had. ”

“  Great service not issues ”

“  stream energy has always given us the best rates for electrical consuption.the only fault that i find with them is difficulty in paying bills , communication in general ”

“  I have been with Stream Energy for 6 years, never having any problems with my bills being payed by computer banking. Well, a hell broke loose when I payed a bill for a months service and was as usual billed for the next months service. I never anticipated any issues with the next bill until I noticed that the previous months charges were put onto the new months bill. When I called customer service, I first was confronted with individuals that lack proper communication skills. It was very difficult to understand the representatives but after repeating my story to the person, all I could get was that I did not pay the previous months bill and it was added onto the next months billing cycle. I tried repeatedly to explain, without success that I payed the bill twice but I could not get through to this person because he relied on what was in front of him on their computer. My attempts to settle this issue started on July 24, 2015 and continued on till this day, Sept.29, 2015. I made 6 attempts to settle this problem but each time it was having to explain to each and everyone the entire story of what happened about the bill. Each time it was difficult communicating with their representatives. I finally turned this issue over the our Public Service Commission only to have one of the representative from their corporate office call and pretty much put the entire problem onto me. While attempting to explain the issue, I was accused of being hostile, uncooperative and all of this incident was going to be reported back to the Public Service Commission. I was so angered by the disrespect exhibit towards me that I had to report the incident to the PSC. Along with their representatives lacking proper communication skills, their corporate personal lack customer service skills. I would warn people that in the event there is an issue with anything about your service, be prepared to get frustrated having to repeat yourself to people on the other end of the phone who don't understand you. Being disabled and on a fixed income, the small amount in question is important to me. The monies could go to my medications. I know thats not a concern with these people but after faxing my proof of my payment, one can see why I am so angry and frustrated with these people. With proof in their hands, they are not doing a thing to resolve this issue. I am so disappointed by the way I have been treated. Six years of service but now I see its time to seek other services. Take heed, pay your bills with a check so one has a paper trail. Stream Energy will not accept proof of payment from your computer. ”

“  Our services have been cut off twice because they did not process credit card properly. Took hours to restore. Customer service rep. The rudeness is incredible. No other utility company had ever had a problem with payments. Will be switching soon ”

“  I was a long to custom of Stream Energy. Put our house for sale. Left ALL utlities on. Moved in to our new location. On the day we closed on property - I notified Stream Energy and all of the other utilities companies to cancel service at old address and provide all of them with our new address. The new owners called the same day to get new service on the property. Because the new owners call before me - Stream Energy assessed a $250 "SWITCH FEE". They said I had to send in closing documents to verify that old property had sold and they would ONLY except a fax CAN YOU BELIEVE THIS....???? I paid the final bill without sending in the $250 rip off fee. They have now turned this matter over to a collection agency - hard to believe. The other utility companies send final bill - paid - done deal. These bandits best not hold their breath. Next stop - reporting them to Utility Commision in Austin, BBB, City of Dallas and anyone else who will listen. BEWARE OF BANDITS..... ”

“  Have been a customer for about 4 years and have had no service problems, billing problems or communication problems. Some patience required when calling customer service as with most companies.Popular companies often get overloaded on the phones. Price of plans are competitive the times I renewed my plans. Easy to understand the paper invoices I get. Customer Service has always been polite and had a helpful attitude. That helps both ways. ”

“  I was with TXU in the past and then switched to Stream. Saved about 40% from my bill. I told others about Stream's low prices and now my energy charge is discounted even farther, sometimes even free! ”

“  I have been with this company for years and I am disconnecting service today. Their customer service has gone down the drain. Whenever I call about my bill being incorrect and the rep don't know how to handle it they hang up the line. I am so sick of this company I will be filling a complaint with the better business bureau and with the public utility commission. Whoever wants to go to this company I suggest you don't because you will never get the answers you need on your bills or get knowledge of it from the complete idiots that work there! The managers are just as worse and think they know more than you about your own account especially when you are trying to explain the problem. again, if they don't know they put you on hold or better yet like I was done.. hang up in your face! This company needs to be shut down! ”

“  We disconnected our service at apt # 1 on May 5th,2015 and transferred electric to apt #2... Stream (aka thieves) stated we did not call to disconnect at apt #1 and therefore, billed us for 2 additional months!! Bottom line, Streame refuses to resolve this issue. ”

“  We have been with Stream since 2007 and have it at three different residential properties,,,we are very happy with our bills....Surprised to hear about those who've had a bad experience, they are very good about that as well as the service. ”

“  Customer service reps have bad attitudes and are very unprofessional.(Maria)The website is poorly done and there are fee for online cc payments and automated payment, but no fee if you store your bank account information. This is a big deal to me. I am leaving. ”

“  Many years ago I said goodbye to TXU and switched to stream energy. I never had any bill issues and have enjoyed reliable service. I always stay in touch with the person who introduced me to stream so problems can be prevented with proper planning for contract renewal. ”

“  This company can not separate your resident from your rental properties. They cut off my resident instead of the rental property. The credit the wrong account with payments...Management can't solve anything...
Don't do business with this company. ”