Stream Energy - Company Information

“  I've had stream for two months!I get the bill two days before it's due when I asked for a log in to pay it online I get at 8:48 pm. Then they cut my power off the next day.Please don't get hooked by this company if you think the one you have is bad this one is 10 times worst! ”

“  I left Stream Energy after my bill kept going up. Now after the 2nd month they send me to a collection agency about a so called March Bill I didn't pay. After I showed proof it was all paid they said ohhh no that's a fee for leaving before my contract was up.....after I showed proof I didn't all of a sudden ohhhhh its a fee for not letting them know I was leaving a month before I left......Its like they are trying to get more money out of me.....Better Business Bureau will here from me. ”

“  Stream Energy had the wrong apartment number on my account. I didn't receive a bill thinking I had automatic bank draft. Once I called and got everything corrected, I called them to dispute the disconnect, reconnect, and late payment fee. Manager John said he couldn't give me a credit even though he could see my bill was going to the wrong address. Had to file a complaint. Let's see how THAT works out. ”

“  I have had this company for about a year now, they will disconnect your services before your payment is due. When you call for customer service help, none of the representative speak/understand clear English, they have very poor attitudes, your request to speak with management or supervision you are placed on hold for hour+ hold times. They have my social security number entered incorrectly so I am unable to get any help on my account anytime that I call. I have submitted all documentations numerous times and still have yet to be update in the system. The rates are ridiculous, so when trying to update your contract or cancel they say that can't help because they can't access the account with the wrong info. ”

“  My mother in law, who is 90 years old, was with Stream Energy for a couple of years. Bad! She had her account on ach and on several occasions, the item was returned for no obvious reason. Her account had more than enough funds to cover the monthly bill and we proved it to them by sending copies of her bank statements.They charged her $50. penalty and they now refuse to reimburse her. $50. can you believe. She's 90 years old and they still refuse.. If you're considering Stream Energy, .Beware!!!! ”

“  I even get free energy just as the associate said. ”

“  We entered into the Secure Choice Plan - 12 Month Plan with Stream Energy. But when the expiration date came and went; we were surprised by another bill being sent to us. Our contract was supposed to end on May 10, 2017. We contacted the Stream Energy customer service to resolve the issue. They were of absolutely no help. They claimed that we had called in March 2017 to renew for another 24 months! We were put on hold multiple times, informed that customer service was too busy to assist us, and the representative called us liars after we said we never called to renew. At this point we were beyond frustrated; we told the representative to check the call/voice records to prove that we had not renewed. He told us he was busy and he didn't have time to do that. YOUR JOB IS CUSTOMER SERVICE; THIS IS LITERALLY WHAT THEY PAY YOU FOR. We told him we would wait on hold while he went to go check on the voice records. After 10 mins of holding, he came back and told us that a "Lori Ann Furr" had called to renew the plan for a further 24 months. So I thought it was a done deal, obviously they mixed up the account number. It's an easy fix, just go back to renew the right account and cancel our service the day it was supposed to expire. WRONG. The representative then said that doesn't resolve anything. We told them it was obviously their mistake; they allowed a person, who is neither the account holder nor an authorized user, to make decisions/changes to the account. How is it right that Stream Energy is telling us that they aren't going to resolve the issue they created? We were then told to call the general service line back at a later time. We told them that we want to be able to contact a specific line in order to get this issue resolved; we didn't want to waste another hour explaining this entire situation again and possibly be told that "Stream Energy is unable to resolve the issue right now, you'll need to call back at another time". How is that customer service?!Besides complete failure at addressing the issue, the representative just kept repeating the same script over and over again. It seems like the only requirement for a Stream Energy customer service representative is a reading comprehension level of a 3rd grader. As of 5/24/17 the issue has not been resolved ”

“  i've been with stream for over 8 years a great company always fair never over charges me and if anything happens finacially they always give me a extension which i try not to need. I didnt even need a deposit. Thank god for this company Ameen ”

“  Signed up a year ago, and have only seen my bill drop each month. Easy access to pay online, and when needing to speak with customer service received only the up most professionalism. Maybe, it was my lucky day after reading all the other complaints. IMO, great company for my family. ”

“  I am trapped in this electricity. The guy wanted to earn bonus and lied me about cancellation fee from other company. Once i cancelled they never gave me any gift card. This company is damn fraud . Worst customer service. Dont even think about joining it ”

“  After being with them for 4 years I missed one bills and they disconnect me and called them for two days to find someone to talk and after all they said 85$ for reconnection fee and 35$ for something else . Not any other companies disconnect you for missing one bill after 4 years without sending any reminder or notice .All the numbers they have is telling you if you want to renew or you want to pay your bill there is no other option. ”

“  I've been a customer for close to 5 years. This company is consistently having website issues. One time resulting in a double payment taken out of my account. I was told a refund would take 120 days to process. Horrifying. Then my lights were turned off because their website did not process my payment prior to midnight the day before it was due. The reps are poorly trained. They don't give correct information. No help from the managers or sups when that incorrect information causes your electricity to be turned off. "There's nothing I can do" is all I got. I might as well have been talking to children. Nobody has the power to fix their mistake. You will have to resort to filing a complaint with the PUC and the BBB to get anything resolved. You get what you pay for. ”

“  I never used any of their services yet they opened an account in my name reported me to a collection agency and when i called them to get things rectified they told me to bad nothing they can do call the cops.
I have called several times and always told told sorry they cant help. call the cops if i dont like it.
they are the absolute worst people ever

the bill was for power in Texas Ive never been to Texas ”

“  I am so upset about how much i have over paid this company! BEWARE is all I can say. I have cut my bill to less than half with a new company. Every month that passes by I can't believe how much i have saved. Stream energy charged me so much for 5 years. They should be ashamed for what they have done. ”

“  I am sick of Stream popping in extra fees on my bill then later charging me for them and apologizing because now there is no way to remove them, they refuse to allow me to speak to retention. Eric, a Customer Service Agent Supv. said he was sorry 3X about the charge and stated he can't credit my acct for the $25 NCF fee although there was no NSF payment made. He also said he could not transfer me to retention, wow! ”

“  I was disconnected for a $70 non payment on a Friday. No courtesy call or text or 2nd notice warning. Disconnections on a Friday should be prohibited, period. This is a ****** practice, I was a loyal customer since 2011. Never again, thank goodness we have other provider choices. ”

“  I've been with stream for 2 years and it has been a very positive experience. I have only had to call once (to change my credit card on record) and I had great customer service...and I've saved over $30 a month on my bill! ”

“  My friend signed me up about a year ago and I've had no problems! And I've saved almost $30 a month on average! ”

“  First as someone said: They are a typical Energy Co. UNTIL you have a problem: I've been using Stream Energy since 2008 without issues because I've never had a problem. On 11/22/16 I requested to move my service from one address to another. I called back in on the same day to correct the address and was assured by the representative Jose that he would update and "not to worry". Well it turned out I had plenty to worry about! On 12/23 I got a bill for my new apartment and an apartment that I never lived in and that bill was twice the amount of the apartment I actually live in. Once discovered I called into Stream Energy and encountered the Rudest, Non Listening, Most Aggressive , representatives supervisors and managers Diego, Evelyn, Meagan, that no paying customer should encounter. Not only did they tell me that I've lived and have been paying for a unit that I've never lived at for one year, they refused to take an incident report and have it investigated to remove the charges as it was in my opinion "a company error," I have since then contacted the PUC, BBB and Attorney General for TX and will write review after review about how HORRIBLE their behavior, willingness or ability to provide quality customer service to the public has been. What I have learned is NOT to expect much from these type of companies and you won't be disappointed! They are POOR Listeners and Problem Solvers and seek only to throw the blame on the consumer to avoid doing their job. IF I COULD GIVE YOU A ZERO, KNOW I WOULD HAVE ”

“  This is a pyramid scheme. We did a favor for my sister-in-law and they started whacking us with all kinds of fees for websites, identity protection, etc. We just discovered what they are doing and tried to get a refund for the bogus services we never had use for. They told us to pound sand. We were supposed to save money on our electric bill. We haven't even done that and we got whacked for $54.90 per month in hidden charges. BEWARE!!!!!! ”