Stream Energy - Company Information

“  First of all I have had stream for the 9 past months. On my bills it says my contract ends on April 1 So I switched to new company on March 31 and now there charging me a 150 termination charge because they say my contract doesn't expire until April 31 ”

“  I have several issues and had to escalate my complaints to be reimbursed for reconnect fees.

On 2/25/13, I called Stream to have my service transferred from my house to an apartment I was moving to. The date was scheduled for that next Monday, 3/4/13. On 2/26/13, I found out the complex could not accept my pet, so on the morning of 2/27/13, I called Stream to have the transfer cancelled. In the discussion the agent asked me if the service was to continue at my house (current address) and I stated yes. On 3/4/13, the service was disconnected. When I called Stream about their error, the supervisor tells me that he sees where I called to cancel the connection at the apartment, but nothing that showed the service was to continue at the house. So, he had the service scheduled to be turned on and informed me that there was a $3.02 service fee. Of course, I explained I should not have to pay that because it was their error and he waived it.

During the week of 3/18/13, I called Stream to have my service transferred from my home to another apartment I was moving to on 4/1/13. After gathering all of the information, the agent never asked me when the transfer was to occur...I had to tell him I needed the service turned off at my home on 4/1 and turned on at the apartment on 4/1. On 3/25, the service was disconnected at my home. I had to wait over an hour for customer service to open and when I FINALLY reached someone to inform them of their error, imagine my surprise to hear it was disconnected due to non-payment. I had paid my bills, so I was confused. The agent went to review the account and told me there was a $64.00 + amount that had not been paid. I explained that I'd never received a bill in that amount. As I looked at an invoice online, I see the address it had been sent to was the apartment I never moved to. So, I asked to speak to a supervisor.

Not only did the supervisor basically suggest I was lying by stating that the online bills show past due bills (and clearly it did not when I'd paid my bill...not where you simply pay what's invoiced). When I paid it online, it showed I had a $0.00 balance after payment, so there was nothing that indicated I owed anything. He stated I would be responsible for the fees because of non-payment and it was because I didn't change the mailing address.

When I canceled the transfer, it was because I wasn't moving. The agent never explained I needed to state I was changing the mailing address and I never thought to ask because it seemed obvious to me. We had discussed the service would remain connected at my home because I was not moving. Because I felt this supervisor was not getting it, I asked to speak with someone else and he refused to transfer me, but told me I could call back and hope to get someone else. Did I state he REFUSED?????

ABSOLUTELY APPALLING CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
(and this is not the first issue I had with them, but was certainly the last...)
”

“  Was billed through my regular electric company so no changes there. Under contract for 2 yrs., when that was over my bills for the next 3 months, until I switched back were outrageous. I paid almost $400 month, was told that my bills would have been more than $100 less with previous company. When I called to switch back & complained, I was told that it was because my contract was up, and they could offer me another contract. No thank-you! ”

“  Switched to Stream in 2005. Previously with 2 different companies. Have had excellent service, rates and experience. When I compare my bills with friends and neighbors who are not with Stream, mine are the best. Thank you Stream for continuing to provide great rates and customer service!! Regarding other's negative remarks.... I haven't seen or heard of a perfect company out there. That said, I do believe and have seen Stream care and go above and beyond in customer service. ”

“  I have had Stream for two years. Contract is up in April. They have contacted me via e-mail, phone and snail mail notifying me contract was due to end. The rate I have now is lower than what the renewal rate is and I can't find another company that is lower. I have auto payment through my credit card. I'll sign up with Stream again. Setting up initial service is quite cumbersome, but renewing is easy. ”

“  Stream Energy has been sold and since then, the new administration is collecting on debt that does not exist. I always pay my bills and after having Stream for a short period in 2005, I went back to the company that Stream was reselling. I just received a letter that I owe them $30 for service in 2005? What???? I have never received any unpaid bill or collection from Stream, but now that they have been sold somehow I owe them money after 8 years!!! Unbelievable....being that this debt - if it really existed - would be past the statute of limitations. How is it possible for this company to create a debt from 8 yrs ago when all my bills were paid. I would not have been able to connect back my utilities with the original company if I owed Stream, but how do you explain that to a debt collector? Much less prove that you paid your bills after 8 yrs. Must be a great accounting system they are using that creates new debt after 8 years. ***I would not give them a 1 for a rating, but I have to fill in at least 1 to submit. ”

“  Stream Energy has been sold and since then, the new administration is collecting on debt that does not exist. I always pay my bills and after having Stream for a short period in 2005, I went back to the company that Stream was reselling. I just received a letter that I owe them $30 for service in 2005? What???? I have never received any unpaid bill or collection from Stream, but now that they have been sold somehow I owe them money after 8 years!!! Unbelievable....being that this debt - if it really existed - would be past the statute of limitations. How is it possible for this company to create a debt from 8 yrs ago when all my bills were paid. I would not have been able to connect back my utilities with the original company if I owed Stream, but how do you explain that to a debt collector? Much less prove that you paid your bills after 8 yrs. Must be a great accounting system they are using that creates new debt after 8 years. ”

“  I am satisfied customer. Never had a problem with stream energy. Choose my own contract. Always recieve a notice bill due/ or renew contract on my email.com. Thank you. ”

“  I switched when they first started. Our first bill was cut in half. Last year during the heat wave our highest bill was $150. Very pleased with Stream. You just have to make sure you lock in your rates when the time comes. ”

“  M
y 19 month experience has been profoundly flawless ”

“  My bills dropped $35 a month in the mild weather months, even though I lived in a small duplex when with Stream and it was only me living there. Had I been able to live there through the whole summer (and my new family moved in with me instead of vice-versa) my savings would have been huge! That's extra money I never would have had, so it was well worth the switch! Paying my bill was easy. I was always on time, and there was never a mix up with the bank or online payments. I held up my end of the agreement and Stream held up on theirs. When I had to move and it was determined that my new place is on a co-op, Stream let me out of my contract with no penalty and no additional fees. I did not even have to ask for it. I could not have been happier with a utility company, as everything was smooth from start to finish. To those who say their bills jumped up really high, after being low to start check into this. If there has not been a rate change, check into your a/c unit, furnace and other appliances. Defects in a unit can cause very high usage of electricity. This transpired with me years ago, when I was with a local utility that I had no issues with, but I was shocked to see the bill. Sure enough it was my a/c unit pulling unusually high kw's for several weeks. A capacitor or something was going bad. The unit ran fine and cooled fine, but there was a hidden issue jacking up my electric bill. This is a very common problem I have learned, but people often want someone to blame. The easiest one to blame is the electric company. My bill was out of this world and I did not have the money on hand that month to pay it. However, it was not my utility companies fault. It wasn't mine either, but these things are just part of life. I had to pay it, so I did. I think the main problem with so many utility complaints (and all the companies have them) is people do not read their contracts and/or some people expect special favors and exclusions from the rules after they have a mishap like "forgetting" to pay their bill, or their defaulted appliances raising their bill, or not knowing what their obligations are as a customer, and then they want to blame their energy company. Be proactive people. Know what your contract says, no matter who you choose. If you go with Stream, make certain you can call the person who enrolled you in the service should you have any issues down the road.The bottom line is there are many people these days with an entitlement mentality, and too many people feel like the world should revolve around them and make their life easier. All those I know who used Stream honored their contract with Stream, and Stream honored it too. But, don't get me started on phone companies; in that arena, I have noticed that most companies fall short in many areas and I have not been so happy with my phone providers no matter who I use. "Can you hear me now?" Lol!Switch to Stream and enjoy the freedom, but use someone you trust who knows how utilities work and be educated; read your contract, so you know what your responsibilities are and honor your agreement. ”

“  There were no issues switching to Stream and there have been no issues since then. ”

“  I know you should pay attention to your contract but it's just wrong if it expires for a month they automatically over double your rates, just wrong! They did that to me and I switched to bounce energy and got major savings and they have amazing ways to get rewards and bill credits. Switch to bounce energy and use this code: 1527669 and get a bill credit. It's awesome! ”

“  I love this power company! I was forced to use a Co-op when I lived in the rural area, and when I move to the city I discovered how cheap electricity can be...comparatively speaking. I have a personal representative who lets me know when my contract is going to expire so I can re-up at the best going rate. Stream and my Ignite rep are the best way I have found to get my retail electricity service. ”

“  DO NOT USE STREAM ENERGY.I changed providers because Stream was billing over 14 cents per KWH. We had sent in our previous bill but it had not shown up at Stream yet. We quit in between billing cycles but Stream immediately mailed out the final bill, which looked like it included the previous bill which had not arrived. We go another bill in the mail which was evidently not including the previous bill and was way over what we would normally pay. Our normal payment from them was about $200 a month. The final billing was about $350 for just 15 days of service. These people suck when it comes to keeping up with billing. They said it would go to a collection agency if we didn't pay this remainder even though we did make a payment during that last cycle. This company sucks. ”

“  I am told Stream is #4 of some 70 energy companies in Texas. I am a happy customer, thanks. ”

“  I initially had issues with Stream Energy when I first signed up because I wasn't receiving paper or electronic copies of my bill. It took a while to fit it because their Customer Service was hard to reach. Then, when my six month rate expired while I was deployed, I called several times to try to get the rate reduced as long as I maintained Service with Stream. I called three times and each time I was told I would have to wait 3-5 days to get it resolved. It was never resolved so I switched companies. ”

“  They will go up on your rates way above the standard rate if you let your contract expire. They said they called and emailed ...but I never got go anything.
They went up 40% and WHAM. They robbed me good. ”

“  I switched because a friend explained that Stream doesn't advertise, and passes the savings along in their rates. I checked the rates, did some research, and was disgusted to learn I'd been paying way more with Reliant than I would be with Stream.Switched to Stream, set up my online billing, and started getting lower electric bills right off the bat. I have not needed customer service, so can't rate that accurately. I do recommend Stream. ”

“  They charge you a fee to pay your bill online or over the phone. Poor customer service! Turned our electricity off even though bill had been paid, and then had to wait TWO FULL DAYS for it to be turned on again!!!! ”