Stream Energy - Company Information

“  I have been a customer since March, 2005, their 1st year in business. Absolutely love them. Have never had a problem and have saved thousands of bucks versus TXU. ”

“  They start you nice and easy then they let you have it.
Stay away from them or else you will regret it later. ”

“  Only reason I signed up for this crap service company was because of a family member begging me to for a multi level marketing deal which I hate as well. What happens is they don't notify you your contract will expire then they charge you a very very high rate. I called them on 7/19/13 and I renewed my contract and figured well my bad for that month. Well guess what they sent another really really high bill the next month. I called 8/16/13 and they stated my contracted rate won't start until next month. I asked them to please backdate the contract 2 days and they refused. I told them then I don't want to continue with them and they said if I now leave I will owe a $150.00 termination fee. Guess what they have done this another time and so this time I switched. It's worth paying the termination fee to get away from this company which does NOT care about their customers. I so hope they go out of business as I wouldn't wish this experience on my worst enemy. Not even Stream Energy... ”

“  This company is a model of inefficiency. The hold times are ridiculous. When you finally do get yo speak to a human, they are slow and hard to understand unless spanish is your first language. They always stick you with a fee if you want to pay your bill any other way but snail mail. These people are not worth dealing with. You can do better! ”

“  Ever since I switched my provider to Stream Energy, I have saved myself about $100.00 a month on my electric bill. I haven't had any issues. My local utility company handles all of my issues. No Issues with them. ”

“  We called Stream Energy and told them we were discontinuing service because we sold our house and we were leaving the country. We paid our final bill and never heard from Stream Energy. However, a year later a collection agency contacted us via email with a charge of $250 for early cancellation. My husband paid the bill and now I am getting the run-around from incompetent Stream Energy customer reps (well, maybe they are competent in giving me the run-around!). For months they tell me that they are sending a check for $250, today they say that I have to get the money from the collection agency. This is a really bad company. Be very careful if you terminate service. Create a huge paper trail because if you do not, they will screw you big time. ”

“  After using stream for over 7 years, I started doing some checking up on rates. Long story short what I found out was that I was being charged disconnect and reconnect charges even though I paid on the required day. I either pay over the phone or over the internet and at no time was I told of a specific time to pay by. When I questioned why I was being charged I was told that I had to pay before 3 pm. No where on the bill or in conversation did they ever say this. I then discovered that this has happened 5 times in the last year. When I asked for a refund based on proof of when I paid, it was denied. I have reported them to the PUC and am switching. Check your bills and check up on them because they will cheat you! ”

“  My normal bill for a 1200 square foot home is $200 or more with these guys. I heat my house with a wood stove so i dont use the furnice. All of my bulbs are relpaced with the new energy efficient bulbs. Than a bill comes in for $400 dollars. I simply dont use much energy to have bills this high!!! Im switching to Bounce. Enough is enough!!! All those Egnite people care about is there residual income or get rich quick sceam. ”

“  Better rates and service than RGE and they are nice to talk to. Vey pleased ”

“  Cheap service but horrible customer service. They don't have any direct lines so you speak to someone different every time. They do not send confirmation emails to ensure your problem is getting fixed which makes you have to call and follow up with several different people. They explain that they will notate your account so other representatives will understand your issue and they do not. I had my electricity out for two days because they processed my transfer of services way too early. For about a week I was told the situation would be handled, I had to call them four times. Changing to a different provider. ”

“  I have been with Stream for many years and just recently I have been having problems with them. I got a bill with a $50 service call that I NEVER MADE and when I called them about it they told me to take it up with Centerpoint cause it was their charge. I called Centerpoint and they told me they would investigate the charge and to have Stream call them. I called Stream and they won't call Centerpoint, Centerpoint has to call them. This was an ongoing fight for over a MONTH! I told Stream I was NOT paying that fee and they threatened to shut off my power. Centerpoint finished their investigation and I did not owe the $50, but Stream was still telling me I owed it. I contacted Centerpoint in a nervous breakdown and told them what was going on, my husband was on the phone with Stream and the lady at Centerpoint ask me to put Stream on speaker so they could talk. Stream was even uncooperative with Centerpoint! The place THEY do business with. Centerpoint told them that it was THEIR responsibility to their customers to contact them with these matters and Stream said "no it isn't." So, they were going to shut my power off before even contacting Centerpoint to see if I owed the money. And I didn't! I have a contract still with them, but after this experience, I am leaving! I am sure this matter isn't over and now I am going to have to deal with them charging me a late fee on money I didn't even owe. Centerpoint even told me to turn them into TCU, and they are also investigating this matter with Stream. If you are looking for a company that has good communication skills, look elsewhere. I have a feeling this place won't be in business long. Especially with all the evidence I have against them on how they treated me. Oh, and the lie I forgot to mention. They tried to say the $50 I owed was part of the electric bill. I was smart to keep the bill, because that was the proof! Centerpoint was on the phone and was witness to the lie. After I told Stream I was looking at the old bill that said $50 service call and that was what I deducted from my bill they knew they were busted. Alot of crappy stuff I have been through these last couple of months. And like I said, I am sure it isn't over. ”

“  Do I need to relate my terrible experiences? There are not worth more than this 1minute... Anyone who likes stream has been fortunate enough to win the lottery and not had any issues because, if you ever do have a problem, Stream is not there for you. Unprofessional company that only serves to make money and could care less about any customer while doing it. Shameful practices abound. ”

“  BEWARE and AVOID this company and their 3rd party contractors! I was a Stream Energy Texas customer for 7 years (2005 - 2012) with a perfect payment record. At the end of November 2012, I moved out of their service area and called Stream to notify them of my move and gave them my new address and asked them to cancel my service immediately. Their response was, because of the upcoming weekend, they couldnt cancel until December 3rd, 2012. I agreed and confirmed with them again before ending the phone call, my new address for final billing and my phone numbers. This cancellation request was on or about November 29, 2012 (I confirmed the electric power was turned off on Dec. 3rd as requested).

Note that my official US Post Office forwarding address was documented on Nov. 26th.

This is where the disturbing part begins. I never received a final bill from Stream, and the next notice I received from Stream at my new address was a Final Attempt Before Collection Agency notice on yellow paper dated December 27, 2012, with a payment due date of Jan 3rd stating that to avoid having my account placed with a debt collection agency, payment must be received on or before Jan. 3. My account with Stream was not, and has never been, delinquent. I received no billing statement showing the service period or the kilowatt hours used for this period. Because of the short notice and ensuing holidays, I sent Stream an online payment on December 28 for the full amount due (PLUS an added Stream EZ-pay Convenience Fee of $2.95! (I had no contract with them so there was no cancellation fee).

I then logged into my Stream account on Dec. 28th, and informed Customer Service of my issue with them and how I felt about Streams unfair practices. In their email response on January 02 Stream comments that my account being closed does not mean that the account can be left with an unpaid balance. How ridiculous! Look at the timeline! The only delinquent party here is Stream Energy for not sending me a final bill in a timely manner. My intentions are to publicize Stream Energys unfair and sloppy billing practices, especially if you are closing out with them. BEWARE! This has been filed with the Better Business Bureau and were currently waiting for a response from Stream (hopefully from someone who speaks, reads and writes English!).
”

“  I was supposed to receive my refund check for 250.75$ and never have receive. Was sent out on October 3rd and takes 4-6 weeks to get here and now January have still never received. These people suck ”

“  I payed my bill online. Stream charged my card twice. I called back for a refund and at first they tried to make me take a credit on my account. After arguing with the rep they filed for a refund. I was told it would take 3 days for the refund. After the 5th day waiting I called back and was told to call back the following day. I did, they then told me 5-7 days and I was told it was my fault because I payed online. They are rude and unprofessional. I can not wait until my contract is up. These people are idiots... I am STILL waiting for my refund. ”

“  STREAM SCREWS the CONSUMER! With BOGUS billings that prey on the fact that people don't keep detailed records after a few years. Then they claim PAID COLLECTIONS never GOT PAID. I got you this time mofo's! No money orders this time - I have bank statements!!!!!! ”

“  I have read some of the reviews and I have not had any problems with Stream Energy. I have found that when calling companies with questions, to ask for the correct department. For billing ask for billing, or ask for a supervisor. No electric company will speak with you about your bill unless you are the one being billed, for example if you are a roommate and you actually pay the bill, it doesn't matter...have the person whose name is on the bill to call. I have been with Stream for 2 years and not one problem. How many times do we say job well done...... ”

“  my experience with stream had been terrible to say the least!! their customer service is a shame the excell at being ignorant and failing to solve the customers problem. the always fail to bill me and when they do it's a disconnection notice. just don't sign up save yourself a headache!!!!!!!! I rate this company a -100. ”

“  A major energy provider that says it contracts out for customers to pay bills online????? That is BS. Customers are charged 2.95 to pay bills online. Stream says that's the fee from another company. If Stream can't handled online payments, then it can't handle energy delivery. I really regret signing with this company for multiple reasons. Customer service is impossible and horrible! I'm in my first 5 months of dealing with Stream and will not sign up again. Stay away from this provider or you'll regret it. ”

“  Should have read reviews before we changed. Would never have. Had no idea of all the hidden fees (checking draft). One would think if they were dipping into your account, they would not have the audacity to charge you for that privilege. They get their money quick. Apparently only dissatisfied customers read the reviews, after it is too late. The only reason any others even go here is to 'boost' for their own commission. What I just read is appalling. That they are as 'big' as they are is incredible. These 'fly-by-nighters' do promote customer anxiety and exhibit complete ineptness in their facade called 'customer service'. Then, they have the audacity to censor your opinion - atrocious. ”