Stream Energy - Company Information

“  recently moved to the killeen area and was told that I had to use stream energy. I was locked into a rediculous one year contract at the highest kw rate ever 9.1 kw,within a month I found out about other energy companies with much lower rates and contracts from 3-6 mos. I tried to get out of my contract with stream. I had yet to received my first bill. I contacted stream and was told it would cost $250. to get out my contract. I request flex.rate they refused....DO NOT SIGN UP WITH STREAM EVER GO TO RIGHT TO CHOOSE.ORG FOR BETTER RATES ”

“  I had moved out of the Stream Energy service area and was told by a representative that all I need to do is fax in my new lease to get the early termination fee waived. A week after I faxed them the new lease, I received a bill including the early termination fee. After getting hung up on multiple times while on hold, I finally spoke to someone who said that they never received it and to check back in a week. I'm not sure why it should take two weeks for a fax to go through...ANYWAY! After finally speaking to someone who spoke English, I got the info that the fax number on the website is wrong and I need to resend.Also, it took six different people over the course of a week to tell me that they do not service where I currently live. They kept having me call different companies to get to ESI ID yet nobody could tell me that they do not service that area.To sum it up, they ridiculously lack customer service and I would not recommend them to anyone. ”

“  Great company never had a problem one of the first to get it in 2005 and still
have to this day. ”

“  The company botched my address change/transfer of service; I was without power at my new house and they basically told me tough luck. They did agree to refund the $4.76 they charged me for the day I didn't have service but never did. On the phone with the associate, I asked to speak with a manager since she couldn't handle the waiving of $4.76, and I was told that she was the escalations department and there was nobody else to speak to. I was calm and polite, so I was quite taken aback when she became aggressive with me. I've never experience that with a customer service professional before. Would recommend NEVER using this company if you anticipate ever having to call customer service for anything. ”

“  They do not work with you at all. I lost my job and called trying to get help and they told me i could only have five days to pay it. ”

“  -Decently competitive rates-Good on boarding customer service -Terrible existing customer service-Horrible website-Limited and expensive pay options-Difficult to get them to fix mistakes I was a member with this company for two years without much issue. Then I locked in a flat rate just before I moved apartment buildings (not complexes, just one building over). I had locked in at a low rate given my usage history. When I moved they reset my rate much higher because they were basing it on the previous renter's usage. I explained I had just moved buildings, had the same floor plan, and would be using the same electricity. Pointed out the date I locked in the rate and how they jacked it up a week later. Long story short it took me 2 weeks dealing with them to get it fixed. When you sign up they very friendly customer service in the US. Once you are a customer they ship off your service needs south of the border somewhere and the language barrier creates a nightmare. STAY AWAY ”

“  Worst electric provider ever. I have been with them for five years, never a late payment. I make a mistake and ending up sending their payment to the gas company due to an online banking mistake I made. I called when I received the disconnect notice. Customer service assured me it was no problem and that service would not be disconnected for 6 days. Two days later, the day the bill cleared my bank correctly, I get a disconnect notice stating they were shutting me off at midnight. Three customer service reps, call me a liar saying they did not call. Gets worse the late notice does not include late fee which I now find out I will owe next month. They draft my account tell me to fax them a copy and they will look into it, by then will probably be in the dark. I have paid it and for their sake I hope they figure it out in time. I will NEVER renew with this company EVER again. Dis-respectful, rude, they obviously do not need my business. Think they forgot it is a two way street. Your FIRED. ”

“  I waited to cancel service until I received the letter that said we could terminate without the fee. Reliant (30% cheaper!) switched us over and Stream still tried to charge us the fee! I wonder how many have actually paid this fee and shouldn't have???!!!

By the way...they did remove the fee but only after I spent much time with them on the phone. ”

“  I got service from them 3 months ago never got a bill from them until 3 weeks from now, my bill was very low, (under 20 dollars) I called it in to see if it was correct and they said it was, so I paid the amount. That following week I just so happened to be off and my lights were off, I called was back and forth with them and centerpoint to get my lights back on and they told me they would be on four days from now because some how I called and canceled from them on the same day I called for their service. Which was not true if I paid them two weeks ago, it was a big mess and someone wasn't doing their job and they where trying to place the blame on me like I was the one who did all of this, I told them I don't have any family close by and I have kids, is there anyway they could get them on as soon as possible and all they could say was, "Well we put your order in today so it should be on Monday", mind you I called them Friday morning...who wants a light company that would that to anyone ”

“  I called 3 or 4 times it's take over 30 mins the customer service I receive today
was great but the problem is the time someone from this company need to call
and you will see the problem right a way ”

“  they have been an overall good place, but when it comes down to needing help they will help but only 4 times a year. then after that u must pay in full, they do not take into consideration, if u even pay 95 % of the bill (not pasted due)they will still cut u off. Great price but not so helpful when comes down the helping u keep your lights on! :/ ”

“  I received an invoice for July in the amount of $33.40. I paid it in full 10 days before the due date. In August I received an invoice stating that I owed an additional $38.72 and was in arrears. I have bank statements showing when my check was paid. I have the originals of both invoices. When I called a very rude and surly person told me I was sent two invoices in that month and that no explanation was necessary. ”

“  Stream is excellent! Always helpful! Always talk to a person. ”

“  This is a great energy server. They have good prices and are willing to work with you. I would recmend them to all my friends! ”

“  Moved to Stream from TXU 2+ years ago. Savings were great compared to TXU and the 100% green plan rates have been very reasonable. Customer service has been good and the reps have been courteous. Two complaints - First - They do charge a fee ($3.95 at last check) to pay by credit card online. Really don't like this, but it is not a deal breaker. We've paid it the old fashion way - mail a check every month (usually more than a week ahead of the due date) to a local PO Box in Dallas. Second - On two occassions it has taken them more than a week to post the payments. The mail may be slow...but its not that slow! On both occassions the customer service resolved the issue to my satisfaction. As of 7-20-11 at the end of my current plan, several competitors are offering much better rates, so we are making a change. If Streams rates are back inline next time my plan is up,I would consider moving back. ”

“  Stream is great when you are signing up. The
sales reps are very nice and easy to work with.
That is where it ends. Once you are a customer
your customer service needs are shipped off to
a call center that provides customer service
for 10 other companies. They don't know what
is going on and tell you to call the service
provider directly who tells you to call stream.
I moved from one apartment building to another
in the same complex and my "fixed" rate some
how doubled because I didn't have a "history"
of use. It took me 2 months of constantly
calling them and having my issue "escalated"
before it was resolved. My contract just
expired and I am moving providers. In addition
to that nightmare their website is very poorly
built and difficult to use. I only gave them a
half a bulb because I couldn't give them a
zero. ”

“  I have had ongoing billing and payment posting problems with Stream Energy. Calls to Customer Service seldom resolve the issues. I recommend to stay away from Stream Energy. ”

“  This company has HORRIBLE customer servuce!! When transfering my service to new apartment Stream energy never told me my apt required a permit from the city, I paid for a priority connection and the worker who determined the electric couldnt be turned on never even contacted me to let me know so when I called customer service they just told me to wait and be patient for it to be turned on (which it never was). The worst part about it is they also told me that if I wanted my current apt's electric to be turned off on the 1st I would need to request for it to be turned off on the 28th because it would take 3-5 days from the request date.... welll I woke up on the 28th to no electricity at either apartment!!! Also..they charged me for the priority fee when the guy never turned the new electric on, and they charged another fee to get my current electric back on. No one would even help me or admit they were wrong, everyone had an attitude. Switched to 1st choice power... very polite people! ”

“  I had no problems with Stream for the two years I was with them, but, when I tried to sign up again they did not want to talk to me. ”

“  We have been with this company over 2 years. We
are changing providers today. We have had a few
issues with customer service, they have raised
their rates a lot over the time as well. I would
not recommend this company if you are looking for
a forever type of company. We are now going to
Brilliant Energy on a year contract. ”