Stream Energy - Company Information

“  We signed up with Stream because they had a great rate (at the time). But EVERY time we had to deal with their Customer Service Dept., it was a disaster-- from long hold times on the phone to reps. who apparently were taking ESL classes at the local community college. Apparently, they can offer great rates because they hire less qualified individuals and pay them less. It really showed from the time we signed up until the time we cancelled (which was another nightmare story). Please BEWARE of Stream Energy. ”

“  If I could rate zero for Stream Energy on this review form I would. Stream Energy customer service is non existent. They totally screwed my new location start-up and refused to make it right without getting outrageous penalties. I would advise everyone to avoid Stream Energy completely. They apparantly have no way of circumventing misplaced corporate policy to properly address customer needs, even when they are wrong. ”

“  I've been with Stream since 2006. I haven't
had any problems (other than a pretty high bill
in the summer time) with them. UNTIL I tried
to request my good payment history from them so
I could get pre-approved for my 1st home. I
started requesting this information on April
18, 2011. Its May 4th. After
MANY calls, providing two different fax numbers
(just in case) and speaking to "supervisors"
that
promised me a fax within 24 hrs, I still have
received nothing. They refuse to expedite my
situation or
transfer me to the department that actually
sends the fax requests to get my
information. All they do is "confirm" from the
notes in their system that it has been faxed.
To both numbers. There's no way BOTH numbers
didn't receive a fax from them!! One would
think that a good
customer with a good history who has NEVER been
late would at least fulfill such a request. I
am very disappointed. ”

“  Signed up with Stream Energy for a rental condo in Feburary on a fixed annual rate with the understanding there will be no early termination charge if the condo was sold and leased before contract expiration. Now, they are telling me I need to pay for $250.00 for early termination charge. ”

“  I have been with stream for over 6-7 years and never missed a payment. Some how in Feb I did and the bill was for $72.84 and I was only 18 days late when my power was shut off. No notice nothing not even a courtesy call.
”

“  I have been with Stream for a few years now. They have now incorporated better services and payment options that makes me hesitant to join a competing company. They have always given notices and reminders when I forget to pay, and never quickly to jump on cutting the power. They have even removed some fee's for me a few times. The prices aren't the absolute lowest, but peace of mind is worth more than $2-$3 a month. ”

“  I called customer service and was on hold for 4 hours before someone who can hardly speak any English to answer. I email them afterward to address the problem and get a standard reply. Unless you never have to contact their customer service, stay away from Stream. They don't care about their existing customers. ”

“  I have been with Stream for almost 6 years and have never had a problem. Very competitive rates and really easy to deal with them. ”

“  When I needed information about renewal I could never get anyone to call me back. Their rates are deceptive in that they charge a much higher rate when your usage is under 700 kwh even thought they quote you based on 1000 kwh. The 1000 kwh rate is competitive but 7 months of the year I do not use that much and the rates turned out to be much higher. ”

“  Going Elsewhere for a better rate. ”

“  Upon cancelling utility service with Stream Energy I received a bill marked FINAL INVOICE (yes, in caps). This billing included a notation previously invoiced amount, cancellation charges, total current charges due on a due date, and the due date, totaling $264.64. I paid the TOTAL PAYMENT DUE on the FINAL INVOICE, well in advance of the PAYMENT DUE DATE, only to receive, three weeks later, a dunning notice (on bright yellow paper yet) for an amount listed on the previous FINAL INVOICE as 'previously billed'. As that amount was itemized on the FINAL INVOICE was one not to assume it had been included in the TOTAL PAYMENT DUE? When I asked the customer service person to speak with a supervisor I was told they could not connect me, and that they do not have the ability to call back on issues like this... in other words, go away.

There is not a path to supervision or dispute mediation, only a threat of collection an the ruin of your credit rating. VOTE NO for STREAM. ”

“  Prompt, effeceint, Offer varity in plans ”

“  When I signed up I was told I would be on a 9 cent rate if I sign for 6 months but my bill shows I am paying an 11 cent rate. Poor customer Service. ”

“  Customer service is the worst I have ever had to
deal with, I have just given up on calling them because I know I have a better chance talking to a
wall. ”

“  I have been with Stream over a year. Never a billing problem and I am very happy with my rate and my contract renewal experience. I recommend Stream to all my friends. ”

“  For the second time, STREAM has lost my payment; then they send me a disconect notice. They need some new help in the billing department!
Everytime this happens, it takes hours of my time to correct. ”

“  horrible customer service. I moved and had my service transfered and called to settle up my bill (transfer fee, last months bill etc.) was told one amount. I asked if that was for everything, if my bill was paid up. Customer service rep said yes. After I paid, he then tells me I still owe 60 dolllars on my bill for some other ridiculous charge. When i asked the rep why he didnt tell me that amount when i asked him how much i owed, he couldnt explain himself and got an attitude and was extremely rude. I asked to talk to someone higher up than he was and he informed me it would be noted on my account and i would have to wait another 30 days and call back because of their billing cycle. If someone were to investigate the extra charges, i would have to pay them and then i would be re-imbursed at a later date. Needless to say, you cant talk to who you need to talk to, and just talking to the customer service reps is hard enough. ”

“  OMG I HAD TO PLACE A ORDER 2 TIMES TO GET MY LIGHT JUST TRASNSFERD! SOMETIMES I CANT EVEN UNDERSTAND THERE LANGUAGE!! VERY VERY UPSET!!!!!! ”

“  Looking for another company. Almost 3 yrs of the worst service and rates I have ever had! ”

“  cannot find help on the website--
t seheirt up is not user friendly. when you finally get someone on the phone they say someone will call you back in two days, doesn't happen. ”