Stream Energy - Company Information

“  I found out that this company had been selling energy to a person who simply gave my First and Last names and SSN. They do not have any other info about me. So said their collection agency.

That kind of attitude promotes fraud. So, they may be good for frauds, but I do not know how well they'd treat the customers, if they are only interested in quickly qualifying anyone with just name and SSN and nothing else or history of the customer. ”

“  I have been with this company over 4yrs and must now call it quits...I recently moved from one apt to another transferrng the service only to find out that I LOST the aver billing that I had 4 months prior to the move...Not only did I lose aver bill but I have to pay the difference which is outrageous...very high $$$...Also the customer svc reps only know how to read, no understanding of our culture as U.S consumers...For the first time in my life I will contact the Tx Public Utilities Commisson for help...For those that are new to the company - good luck...By the way, I am one who has always paid bills on time every month.. ”

“  Great experience with Stream terrible experience with ONCOR owned by TXU ”

“  I am happy with the company. ”

“  I am another customer who is actually writing to say something good. I switched from Txu charging me 13 cent a kwh, and I locked in with stream at 8cent numbers don't lie. So I have been very pleased with the price difference. I pay by bill on time so have no reason to deal with customer service or have my electric cut off. But like everything else everyones experiences are different. ”

“  My experience with Stream Energy has been nothing but great so I was
confused by all the bad reviews. Then I looked at the reviews of other
electricity companies and they are mostly all bad also. So it's apparent that this
website is a place for people that don't pay their bills on time to come and
complain. The problem isn't Stream Energy, the problem is people that want to
make excuses. Otherwise you have to believe that service is bad at every
electricity company. ”

“  Very good experience. Automated systems with good prices and customer
support ”

“  this company has the worst customer service i have ever delt with. The agents are rude and there are no supervisors to help someone out. The only answer from the staff, that does not speak english very well is "am sorry I could not make you happy today." Very frustrating. Good luck if you use them , all they care about is the extra charges. ”

“  Bad experience on my service being disconnect on a computer error on stream energy and still I am getting charge for the disconnections fees. ”

“  While their rates started out competitive, they
are now more expensive than the competition and
we are locked in to a higher rate. The worst
part of it is their customer service and bill
payment service. While they advertise free
online bill paying, they still have not
activated our account to where we can make
online payments. Their customer service reps
say they have a problem with their system but
we have to pay $2.95 to do an online payment.
When we asked them to wave the fee, they hung
up on us. I definitely recommend you stay away
from Stream! They do not not act like a
professional company and are certainly not on
your side. I would jump in a heartbeat if they
did not have me committed to a contract through
April. ”

“  Stream Energy has very long phone wait time if you are an existing customer.

Customer Service Reps are VERY bad, can not answer ANY question without reading from a card.

I transferred from TXU.
Stream Energy rrices are HIGH and in the end I went back to TXU.

I would not recommend Stream to my enemies.


”

“  I know you probably rarely hear from people who have had a good experience but here goes. I have had this service for 6 months now and just renewed again. So far I am very impressed. I haven't had a reason to call customer service since I pay my bills on time every month. But everything is well run. My bills come, they are lower and my electricity is the same. I was a little skeptical when someone asked me to be their customer but I couldn't be happier with the savings. The rates just went down again. So I am very happy. ”

“  The billing and account management department at Stream Energy is pathetic. We have received a disconnection notice even though our account is paid in full, and what's worse is that the fax number(s) that they've provided for us to send proof of the posted checks are off line. This company is turning out to be some sort of scam and they have been reported to the PUC and to local news media watchdogs. Be careful with these scam artists! ”

“  Stream customer for over two years and then moved to new address. You do not transfer service w/Stream. You get a NEW account when you move. Did not get final bill from old address. 15 months later get letter from collection agency for the $62 final bill. Called Stream and spoke with no less than 4 people. First guy did not understand my frustration and refused to let me speak to supervisor. Hung up on me while "transferring me" to customer mediation specialist. 2nd guy was not much better and 3rd guy (the mediation specialist) at least got me to a supervisor. The last one who claimed to be a supervisor (but I don't think really was) none of them seemed to understand that I was STILL an active Stream customer. No final bill was sent to me and my information was the same. If the collection agency could find me for the 'final bill' how come Stream couldn't? I was 'hiding' in plain sight. ”

“  Right now I'm sitting in front of the fireplace trying to stay warm. My electricity was disconnected. I was told there was a fee for DISCONNECTION, RECONNECTION AND PRIORITY RECONNECT which I paid all of the above. I then called to see how long it would take them to reconnect. They told me both reconnects would take from 24 to 48 hours. What's the use in paying the extra when they are going to take their time in reconnecting you anyway. Also, it took them a whole day to receive my order to be reconnected which I was charged another fee for the next day. I believe it's a ripoff when they charge you all these fees when it only takes them an hour to disconnect your service. I will advise all my friends to never use Stream Energy. I actually spoke with 8 representatives and after all of that, I still have no electricity. My reconnect order was cancelled by one of the incompetent representatives. What's the use??? ”

“  I am the Service Officer for VFW Post 3892. A veteran came to us for help with his bill. We were able to secure the funds required. After being on the phone for four hours and having to reconnect four times our Quartermaster was able to get the instructions for the pledge department. After following the instructions and faxing all required documents he put the check in the envelope and mailed it to Stream. When the veteran's wife called Stream to find out when the power would be reconnected, she was told it takes 4-5 days to process a fax. This seems like a long time as transmittal is instantaneous. And she was told that the QM would have to speak to the pledge department, so she called me. I called the QM and he said when he called that number he was put into an automated system where there is no opportunity to speak with a person. This family will be without power unfairly from today, 10/29/2010, until it is turned on.

Again, instructions were followed, pledge made. ? ”

“  I am not satisfied with stream energy performance. My Lights got cut off after i pay the bill. I was told that my lights will be cut off,but i call in and talk to one of your customer service and all they could say was your electrict will be off. I made the efford and call it in when i got the notice of the cut off date,and promest to pay the bills on these dates 10/15 and 10/22 which i did so i don't see why you would take some body money and still cut off there lights and tell them it will be back on 24 to 48 hrs that not good customer service at all.I was recommend by a friend ,they said how cheap the rate was and how good your company was,i had your all over one year now i am not satisfied with your service. ”

“  don't go near them. Had no contract with them and heard they jump rates to amazingly high levels. Tried to call them to tell them I was switching and never got a response. Bad news company. ”

“  my bill went from 250 to 400 after switching with them. after paying off my account 4 years later they said i still owe them money . please stay away from this fraud company. ”

“  Since switching to Stream my energy bill has been the lowest it's ever been. I did have problems with the initial set up but when I got to the right person to fix the problem I haven't had any "major"; problems. As far as customer service goes, if you've never worked in the customer service industry you probably feel like I used to feel "I'm the customer and I want what I want, how I want it and when I want it" News Flash........The customer ISN'T always right. I have 2 property's w/stream accounts for over a year and very happy with not having to pay huge bills in the winter and summer. ”