Founded in 2005 in Dallas, TX, Stream is a retail energy provider that offers electricity and/or natural gas service in Texas, Georgia, Pennsylvania, Maryland, New Jersey, New York, Illinois, Delaware, Ohio and Washington D.C.
“ This is a great company to be with. Every time you call you get someone who actualy speaks english. ”
“ I switched to this company to help out a friend who was a Rep in their pyramid scheme, but I am sorry that I did. They totally botched my contract and move to my house and are capable of doing nothing to fix it. When I ask to speak to a supervisor, they tell me that they can't do anything about it either. I do NOT recommend this company at all. ”
“ I have been getting the run around from stream for 6months! They bill whatever they want and they refuse to take it off even when you prove they are wrong!!!RUN!!!!! ”
“ The power side is alright..easy to work with, even after disconnect, which was our oversight. ”
“ I was over charged and on two occasions by this company. Trying to settle any problems with this company is impossible. I spent hours trying to resolve this problem. Finally I just signed up with another company and let stream put the charges on my credit. I refuse to pay their erroneous charges. ”
“ I have had Stream Energy for a while now. I love their customer service and easy to read bills. They really are a great company. ”
“ Stream Energy needs to improve on many levels. I recently changed my service from Stream after several years with them. Their wait times for customer service are excessive. A customer cannot speak to any department other than customer service so getting a bill corrected takes an inordinate amount of time. The customer is expected to call back to make sure a correction has been made and when it hasn't, the process starts all over again. Should a customer go on month to month rates, the company just virtually won't make corrections until the customer has re-signed a new contract. They overbilled me the last two months in a row and it took an "act of congress" to get it corrected. Had I had a job working during the day full time, it would have been impossible for me to get it straightened out. Beware consumers. Watch your billing closely. ”
“ We had to switch to a new company because of extremely long wait times to speak live or otherwise resolve normal customer service issues. ”
“
Ease of switch and keep me informed when new promotions come up so I
know I always have the best plan available. ”
“ I got .10/kwh the 1st promo year. When that was about to run out I switched to average billing so my bills would be consistent. After about a year of that my bills started to fluctuate. I called about it and was told Id been placed on month-to-month billing with variable rates after they discovered a serious billing error on all accts that switched to avg billing after the 1st promo year. They hadnt changed the rate to current rates, but had kept it at .10/kwh. They realized it was their fault and opted to eat their losses and not charge the customer for back rate differences, which, I was told, legally they could have. I asked them to go over my bill with me and found their computer had different numbers than was on the bill they'd sent me. I asked to speak to a manager and was put on hold. I would have cancelled my account that day if I hadn't been LEFT ON HOLD while they closed for the day and went home. I cancelled next morning and got on with Startex which has been great so far. ”
“ I switched to Stream from TXU and my bills have been cut almost in half !! ”
“ have taken VERY good care of me and rates are great for such a strong, stable company. ”
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