Stream Energy - Company Information

“  We asked them to transfer our service and they charged us and sent us to collections for the services provided to the next tenant. Yeah, collections even though we weren't living there! ”

“  1. I locked into Stream Energy thru Ignite at one rate and then was charged another. It took months to get someone to fix the problem...at my cost.

2. I called in for better rates and was told I would get them without further cost even though I was under contract already. They admitted they had given bad information but refused to work with me to correct.

2 problems contacted about. Required multiple calls. No satisfaction. ”

“  An excellent company to work with. ”

“  I called to review and change my service to a better rate. All they can do for you is send you to the internet. NO one wants to work anymore they would rather lose business than help you on the phone!!! I will now be switching electric companys to one that is more helpful. I will never recommend this company!!! ”

“  I have been with stream for 4 years and are very pleased with their service ”

“  I have been completely pleased in every way as a Stream Energy customer. They are very competitive with their rates and the ease of signing up as a customer was a breeze! Since becoming a Stream Energy customer, the only thing that has gone in a downward direction has been the amount of my monthly bills! ”

“  I have been with Steam for several months now. The new customer web site is great and they are very flexible in their rate lock changes. They also do not have the same hidden fees that most others have. ”

“  after completing a year contract, i renewed for another 6 months to take advantage of a much lower rate, on my 13th bill they billed me at the old much higher rate, when i called it was because they read the meter two days before the old contract expired and they refused to adjust the bill, until i called several times. once my contract expires i will never do business with them again, what a rip off!! ”

“  I was approached by a friend that is an independent associate. First, I had questions and wondered what if my electric went out. She explained there were no risk, the service wouldn't change. I've been very happy and my rates went down after my contract was up, now that's a change. I would reccomend Stream to anyone. ”

“  Service is ok but trying to get on line to make a payment is a joke. I don't want to belong to another company, I just wanted to make a payment as their statment says. ”

“  My experience with Stream has to be the worst encounter I have had with any company. We recently moved into a house and they messed up transferring service. I spent hours on the phone with them dealing with something as basic as transferring service from the previous owner to me. This took several weeks and multiple calls. When all was said and done they billed me for charges related to their mistakes. They also billed me the wrong kwh rate. This resulted in another 4 phone calls to correct and to validate. I have not seen my next bill so I am not convinced the problem has been resolved. I think I have probably talked to just about everyone at their service desk. If I have to make another phone call to them it will be to drop their service. If you have a choice in electric providers look elsewhere!!!!! ”

“  We have had Stream Energy from the 1st day they were in our area. The service was fine, there were a few billing problems, but they did fix them. Now we are trying to switch to another provider and it has been horible trying to get a letter of credit from them. It took them two weeks to send the 1st one and it was wrong. Now it seems impossible to get it fixed although they agree it is wrong. They keep sending me the same one without revising it! Of course if they corrected it, I would no longer be a Stream customer. HMMMM, sounds a little fishy to me. ”

“  just got off phone with your customer service. have new contract which starts july 7, 2009 and new rate 4cents cheaper, however because old contract ended the 7th new one starts 8th i do not get new rate until next billing and there is nothing anyone can do [even the esclation dept]
so here i am expecting the new rate oh no no mrs. harrington you missed it by one day and no one on this planet can do any adjusting it is against policy. so i will probably pay, and cancel in 6 months when contract expires and i cannot wait this will be a belated CHRISTMAS
gift for me, i wish i could say i feel better i do not so i will end this with a rating stream energy a 3
”

“  This company isnt the best in theo world but it has a good plan. I was unfortunatly pushed into the plan from my new landord. Its ok but I would rather have kept my old company. ”

“  This company is awful to do business with. Their accounting is terrible. They are the most expensive company we have ever had and offer the least flexibility and worst customer service. Be careful what you buy! ”

“  Our experience has been incredible! A friend provides our personal service. Now we don't even have to call the company. We just talk with our personal electric consultant! ”

“  Representative told me one rate, which I repeated back to her to confirm. Got bill and rate was .026 more ($102.44). Went round and round with managers who listened to phone call and said I was right, but still would not honor what the sales representative told me! If they want to do business this way, I will NEVER recommend or use their service again!

Thiefs! ”

“  I switched to this company because of a friend on mine and later realized
it was a big mistake. They're prices are higher and they're customer
service reps are rude. I do not recommend this company. I regret
switching from TX energy.. They were much nicer and always willing to
make payment arrangements if the bill was higher than expected. Do not
expect that from Stream Energy. I've been with them over a year and now
I'm stuck in contract. ”

“  For the last 2 years with locked-in rate of 0.1190 per kWh, our bills have been much better than before. The service from Stream Energy has been impeccable as well. Highly recommended! ”

“  I've been with Stream for almost a year and they are FAR better than Reliant, TXU, Gexa, and Amigo. They are very good about informing you ahead of time when your fixed-rate plan is about to expire so you can re-enroll or choose a new plan. Gexa never let us know and our price per kwh more than doubled and we were billed over $800. Stream Energy is definitely worth checking into! ”