Founded in 2005 in Dallas, TX, Stream is a retail energy provider that offers electricity and/or natural gas service in Texas, Georgia, Pennsylvania, Maryland, New Jersey, New York, Illinois, Delaware, Ohio and Washington D.C.
“ Everything started fine for the first two 6 month periods, then it went to hell. First, they "double contracted me" and gave me some line of BS about how both 6 month periods were being served consecutively like time served in jail, which was appropriate. Since then, I've signed up for the 10.3 cent rate, down from the 11.4 cent rate, and 13.4 cent rate, 5 times. Finally, it kicked in after several more high summer bills (intentional, I am sure). I am currently on hold now for 42 minutes and keep getting teenagers who can't even read the statement. I ask for a supervisor, and get another teenager The new rate hasn't kicked in, and it is 10.30.09. Should have started 5/4/09. Then 6/4, 7/4, 8/4. I've got a page of confirmation numbers. My next email will be to the Texas Puke (PUC). I think my arm is going numb from holding the phone. ”
“ Be carefully when dealing with this company. Not looking out for customers. Point and case, when I signed up with this company, rates were 14.4 cent per kwh, they are now 11.9 cents per kwh. Do you think they are willing to lower my rate as an existing customer? After a hour of time and three representives, Angel, Abbey and Mike the resolution agent, nope not a chance. So they arent looking out for the existing customers, they are to stuck on you are cancelling the contract. No I am not cancelling, which is $250, I am trying to extend and take advantage of your new rates which would save my household $40-65 a month. I can not wait until Nov 13, 2010, that is when I am able to switch providers. Dont be fooled into they got low rates over lacking in good customer service in which there is none. There resolution is you are stuck with and you will like it or pay us the $250 resolution. ”
“ i would not recommend stream energy because they introduced us with a reasonable and now we are paying more than 12%. the bills are outrageous. i pay it every two weeks because that's the only way we can pay it in full and they always send us a disconnection notice after i pay half of the bill the first week. Even though i tell them that is the only way i can pay and they are getting their money every month. ”
“ Stream Energy gets a minus 200,000 from me. I would not advise doing business with a company that can not afford to have their own account collection company to accept payments for their product via phone unless you pay an extra $2.95 per month fee. I try to pay my bill via telephone because if I use the post office and mail my payment in and the post office does not deliver the check to them by the due date, they will charge you a late fee and rip you off that way. I am just a poor retired senior citizen on a limited income and can not afford to do business that insists on ripping us off at every turn if they can. The government does a good enough job on that, I do not need a rich rip off company doing it also. ”
“ I would rather pay more money and get a company that is honorable and has a high standard for their customer service. I moved addresses and no problem then 2 months later I get my new address disconnected because they applied my payment to that address. Simple remedied right? Wrong 2 days of calling and I can't get answered why when I asked for that service to be disconnnected at time of move out. Then to get a customer rep that not only is not helpful is flat out arguementive and refuses to transfer to a supervisor. Bad day right? So I call back and get a supervisor, She is even worse.l.. I will be switching companies... It's not worth the discounted bill if the service is not only unreliable but a NIGHTMARE> I usually do positive letters, maybe a save another consumer the same aggrivation. ”
“ Their price does not bounce up and down. They are consistently lower than Reliant. Other companies have lower prices that later go higher. Been a customer now for over 4 yrs. Highly recommend! ”
“ my bill with stream energy went from $48.70 to $473.91 in 30 days.and i'm on a fixed rate .My bill has never ever been that large. when i called stream energy billing & customer service dept all they could tell me is that my meter was not accually checked but it was a drive by estimate by centerpoint energy and that i would have to pay the $473.91 bill(which i do not have) in order to keep my service from being interrupted and it would take centerpoint 4-6wks to re read the meter and it could cost me 30-60 dollars more for their mistake. now i've been in CS on the corporate side of the fence, & i have never ever heard of a company bullying it's customers (who pays their salaries) like that. In addition to that, why should i have to pay for their mistate. now i'm facing interruption of my service and just brought a new born baby home from the hospital.I assure u that if anything happens to my child b cause of stream energy or centerpoints mistake b cause of incompetent meter readers,there will b legal action taken. If a company treats it's customers with no more consideration than that,they need to have their license take by the PUC and be driven out the business b cause all they do is rip customers off & all their employees know how to say is" i'm sorry there's nothing we can do that's the policy. "There so called problem resolution specialist need to resolve customers problems & treat people with dignity & respect and not say" there's nothing i can do & no u can't speak to my supervisor." that behavior is unexceptable in this economy. ”
“ I have been a customer since early 2005 and have had the best pricing, support and service in my adult life.I would and do recommend Stream Energy to any and everyone that I know. ”
“ my bill with stream energy went from $48.70 to $473.91 in 30 days.and i'm on a fixed rate . now when i called the customer service dept all they could tell me is that my meter was not accually checked but it was a drive by estimate and that i would have to pay the bill in order to keep it from being disconnected it would take centerpoint 4-6wks to re read the meter and it could cost meeee 30-60 dollars more for their mistake.now i'm facing a disconnection and just had a new born baby brought into the home.if a company treats it's customers with no more consideration or regard than that,they need to be driven out the business.because all their employees know how to say is " i'm sorry there's nothing we can do that's the policy".and i know that there is always something that can be done especially when it's the companies fault.Get resolution thinking employees,not robots. ”
“ I've been with Stream almost a year, and will change the end of this month when my contract is up. Took a six month contract when my previous provider - National Pwr - dumped us all and moved out of state. They proactively let me renew - at a lower rate - after only 4 months of the contract. The online account information contains archived bills which I believe go back to the first bill. I would love to stay with them but for two things: 1) I can get my electricity cheaper from at least a dozen other REPs, and 2) They won't let you pay by credit card (so I can't put the perks on the MasterCard). ”
“ Overall, stream energy provides reliable service. They were great through out Hurrican Ike. We have signed up and locked our rate it was the best. Our 3 year contract is up and we are looking for the best rate, but even more importantly clean energy. ”
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Helped my elderly neighbor upon request and was pleasantly suprised by the
thorough manner in which the customer support team proceeded. I later spoke
to her about her bill and she was elated with her $150-$200 monthly savings.
This was her third company to try.
She was so excited that she convinced her church to switch and reported to me
that they saved $1000.00 their first month alone! Thank you Stream Energy for
offering a refreshing choice! I have been burned repeatedly in the past by
what used to be the State's leading electrical provider. I am currently residing in
a regulated area but have suggested Stream Energy's outstandind services to
several of my friends! Needless to say, they are happy as well!
You should consider this as a viable option. ”
“ They're payment play sucks. They will add you previous account from years ago to your new account and only apply your payments to the old account which will make your new account past due. They wanted me to pay $400.00 a month which I couldn't. They only gave me 4 months to pay off $600.00 along with my $200.00 current bill. ”
“ Their plan is deceptive. This is a pyramid type marketing plan and should be avoided. It is not as cheap as they claim. ”
“ This is the worst electrical company I have every had. Stream charges extra cost, turns your lights off due to their mistakes, and has the rudest customer service ever. It is like no one knows what is going on there. I would not recommend this company to anyone. I had to turn them in to the PCU company. It took me 1 year to get my problem straighted out. I signed up for 2 years, and I have 1 year left with this company. Never again. ”
“ Prices started out alright, but went up steadily, with no warning, and difficult to get ahold of anyone in customer service. They promote themselves through private individuals.(MLM). ”
“ I was on a 12month contract with stream, about 3 months before it was up. my phone was called about 4 times a week and i had about 3-4 emails aweek from stream to renew my contract, finaly their rate went down and i renewed for 6 months. on my 13th bill which should have been the first of my cheaper bills i was billed at the higher rate, the reason? they made a point to read the meter 2 days earlier than normal before my old contract expired so they could charge me augusts rates at 15.5 instead of the new rate at 11.3 difference about $85. i have called them 3 times the first time they said "tough pay it" 2nd time we will review it 3 time "we reviewed but took no action" imagine how much money they made it they did this to a few thousand people each month, that don't know better, to complain to the bbb and the puc. i wonder if i had been going from a low rate to a higher rate, if they would have done the same thing? i doubt it. ”
“ I switched over to stream about 3 or 4 years ago. Pricing was awesome and never once encountered a problem. ”
“ As a recent college graduate, I was shocked to find out that I would not have to put up a deposit. I recommended it to 3 of my friends who have experienced the same.....Try it 1st...the other company's had a mandatory deposit when they found out I had never had service before! ”
“ We have experienced very poor customer service in the Billing Dept. We asked to be put on Average/Balanced Billing back in June. Here it is September, and still has not happened. I have made 5 calls, each time being promised it would show up on our next bill. Now I've been told we have been on another plan (Oh really?), and now we should be on the "Averaged Average" Billing, but our monthly average is $50 higher than when I requested it 3 months ago. ”
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