Stream Energy - Company Information

“  Friends (loosly) get you in and you never get out- high price locked in ripoff scam...I was stupid to go with them. I will pay the scam 25 disconnect just to be rid of them ”

“  Stream has been my electric company for the last 4 years. They have been a good provider locking me in at a fixed rate for 3 years after my 1st year of service. Additionally, I have been a good customer always paying in a timely manner and unfortunately for them some local Houston companies have significantly better 1 year fixed rates. If Stream could even keep me at the same rate as I am currently paying I would have stayed with them. To all of you folks that work for energy companies- you need to get on the ball when it comes to taking care of current customers. So now I will switch to SW Power and Light or Mega in the next 30 days on a 1 year fixed. ”

“  I have never had such a poor experience with a company as with Stream. Twice, in August and December of 2009, I submitted paperwork, per their solicitation, to fix my rate. Twice, my paperwork was not processed. When I realized my rate was not fixed, I inquired as to why only to learn that I failed to "check a box" on the form. Did Stream Energy "Customer Care" inform me of this so that I could correct and get processed? No! When I tried to make the correction, the rate was no longer available. Only a higher rate could be attained. What has happened to taking care of customers?

John
”

“  The change and service provided for the change and checking on expiration of current pland was very good. ”

“  They were right we have not seen any difference except Stream contacted us to let us know our contract was coming up and we saved even more. ”

“  Stream Energy has integrity and cares for its customers. ”

“  Love this co. Have had excellant service ”

“  I left Stream Energy because they socked me with a incredibly high bill because someone in their office or outside their office did not properly bill me for prior months. Not even once did the customer service rep. I spoke to acknowledged Stream's error, but rather treated me as though it was my fault, and furthermore, no apologies were offered. When I paid my bill, I thought I was being a good payor. My budget cannot withstand these kind of errors. Stream Energy assumed I could pay a large bill in one lump payment. The only resolution offered was a pay arrangment. I feel I should not have to pay for their mistakes! ”

“  Prices are reasonable. If you mail your bill 2-3 days prior to the due date, they still charge you a late fee if payment not posted on the exact due date. Not easy to reach or deal with over the phone. ”

“  Great customer service, always willing to help if there is a problem. ”

“  I have been a customer for long time, switched today finally my contract was over. The main reason is because the day I get my bill I only have 5 days to pay (according to due date) or they charge a late fee (AND THEY DO EVEN IF ONE DAY LATE- EVERY TIME!). And they get rude about it when I call them and ask why they do not allow say 14-20 days (like most) before charging. They do this because they want to force autodrafting, and I refuse. Thus I refuse to stay with them any longer. Plus they are not cheaper by much if at all even without the late fees every month. ”

“  Found out we had to move so we called to transfer service to our new location. Called on a Monday and was told it would be turned on at the new house on Wednesday. So we start to move our stuff over to the new place. Wednesday comes and goes and no electricity. So we call and are told they have untl midnight to turn it on. Check after midnight and nothing. Thursday is Thanksgiving so they are closed. Call on Friday and we are told that they never said it would be turned on Wednesday. After 30 minutes of being on hold and dealing with rude customer service reps, we ask for a supervisor. After 20 more minutes of being on hold someone claiming to be a supervisor finally comes on. Long story short, I ended up cancelling and going with TXU who would only take 2 days to turn on my electrcity compared to stream energy who needed 5 days for some reason. They have bad customer service and don't care about their current customers. I reccomend everyone to take their business elsewhere. ”

“  Great customer service with the best prices. No hidden fees. They Rock! ”

“  To me Stream seems like any other electric company. They all scare me ha ha. I've been with Stream for almost 2 years now. I haven't had any bad experiences yet except that they had to estimate my bill for the month that we had a hurricane which was pretty high...But, it worked out because then i didn't have to pay them for 2 months. Also, if you pay them late they charge you a fee...like any other But TXU would call threatening to cut the lights after 3 days! I've never had that with Stream. I'm a single mom so that's important.(and no, I don't do that very often, maybe once a year.) I see a lot of people are having issues when calling but I haven't had to call thank goodness. Most elect companies don't care about their customers once you are locked in so probably true. I rated Stream in the middle because i think they are average...not bad...just average. If anyone finds someone great please let me know :) So far I haven't had any reasons to switch. ”

“  Let me tell you about my Stream Energy experience in my opinion. When I was approached by a friend I thought to myself this is crazy, how much is 1 or two pennies going to save me a month, and is it worth the bother? Well, now I know, my bill dropped by $80.00 and it was prety simple to switch. The kilowatt usage was equal to the month before. Apples to apples. Thanks for the power to choose and deregulated energy. ”

“  Been with them 1 yr next month.No problems.My
electric bill has only been paid late twice in
29 yrs.The first time I was a single parent and
strapped financially all the time.The second was this month when my wife misplaced the bill.
(she had a stroke 10 yrs ago & tends to forget)
Anyway the bill was due the 6th.The 9th I get a
disconnection notice saying I have 2 weeks to pay or I'll be disconnected.What kind of s--t
service is this?ALL my bills have been paid on time since I moved down here 29 yrs. ago, ex-
cept twice. I guess past records don't count for squat.After reading the other reviews,I am
definitely switching.When my wife called them about the notice & never being late,they said
it doesn't matter.I told her to tell them that
I WILL be looking for a new provider.After reading the guy trying to switch 5 times to no
avail,that sealed the deal.WHAT BULLS--T!!! ”

“  I used this service for three years and at first it was top notch but it has went down hill steadily. Bad customer service and worse customer retention. Wouldn't recommend to anyone I know and I was a rep. ”

“  I thought this was a pretty ok company to be with. No problems to think of during my contract service period, that is until I moved and had to switch to a new company! First, I was told "we are having computer issue, please call again" more than 4x in 2 days. Then when I did finally speak to someone, it apparently was not "logged" in so today when I called, I was apparently lying! Then "they" sent me 2 separate invoices with 2 different amounts stating I owe both, even though I clearly closed my account before those dates AND paid the "final invoice"!!! Horrible customer service, were not willing to help explain, or take any fault!!! ”

“  I have had nothing but a good experience with this company from the rates to the signing up online. I would recommend them to anyone that needs a good provider. ”

“  I've been with Stream Electric for about a year. Both the rates that I got in an apartment and at a home are competitive, and at the lower end of the spectrum.
The online experience is good, and payments get posted to my account in a timely manner. The online site for them has comprehensive information about past history.
The worst issue that I had with them was when I moved. This required me to call, and I had over 30 minute wait time more than once. (I could not hold that long several times.) I did get through once, and they errored in moving my account, and did not get it done. I finally had to write them, which finally generated a phone call, just about the time that I was moving. (I was uncertain if I was going to get service!)
They need to beef up the call center, but the online experience is good. ”