Stream Energy - Company Information

“  I hate stream ever since I got them years ago.. I am looking for a new provider. They just told me that the past 5 invoices they billed me were incorrect and sent me a bill for all of it which was more then double my usual bill... ”

“  I was fortunate enough to sign up to Stream 3 years ago when they were advertising 11.6 cents and I haven't had a complaint at all. Based upon their new pricing structure, I will sign up again. ”

“  I am with Stream Energy currently and its my first month. I was told by a Rep that I was unable to lock in a fixed rate over the phone and he would have to mail me my information and for me to sign and return. Well the first thing that went through my mind was thats going to take a while and I have to wait to start saving money. I am a single mom and its hard enough trying to make it. I live in a ONE Bedroom, when I received my Bill....Oh My Gosh!!!! It was almost $300!!!! I called and spoke with Stream than I was given the option that a Rep could call me over the phone to lock in a rate. I was so upset because this option WAS NOT discussed with me the first time. Or I would have had that done the first month. Anyway,nothing they could do about it now, they got me!! Not sure if I'm going to stay with Stream I felt lied to.
Very disappointed customer! :( ”

“  I have been with Stream Energy for over 1 month and am happy to say that I wish I had used their service 4 years ago. Their rates are affordable and their customer service is excellent. I have been in Texas for 4 years and just got fed up with Reliant Energy taking my money. Stream is the way to go. ”

“  I have been extremely happy with Stream. I have saved a lot of money also. Very Very Very Happy!!! ”

“  THE COMPANY SEEMS TO BE PRETTY GOOD, I HAVE NOT HAD ANY COMPLAINTS AS OF NOW. I THINK MY ORIGINAL CONTRACT IS EXPIRING AND I DO NOT WHAT IS OR WILL HAPPEN FROM THAT POINT ”

“  Stream Energy's customer service is a nightmare to deal with. Information provided is inconsistent varying from one representative to the next. I have contacted them over a dozen times trying to get a billing problem resolved. Contact on their behalf has been almost non existent at best. They just push the responsibility to the new electric service provider by saying that the other company "dropped the ball". Stream said as the customer "I probably have a better idea of how electric companies really work". Ultimately the customer pays the price! I would NEVER recommend this company and had been a loyal customer for over 2yrs! ”

“  Love this Company. Have always received EXCELLANT service. ”

“  Stream Energy are crooks. They take advantage of people, do not let customers know when their contract expires, poor customer service, etc. I would not recommend them to anyone ”

“  My contract will be expiring with Stream Energy in September. I am counting the days!!!. There is no way, I will be renewing my contract with them. These people will "lure" you in promising lower rates and in the end, you will end up paying more than you think. RUN....RUN....RUN..... Everyone needs to stay with Reliant, TXU, Green Mountain. These companies may be a little higher; but, at least you know what you are getting. ”

“  Getting electricity on was simple, and it was even on ahead of schedule, but after I had the power turned off and moved out I received a bill for a month I was not even living there. ”

“  Stream is not a company that works with any of its customers. We were late less that twenty days and owed less that $200, and they turned our power off in 40 degree temperatures with a one year old baby in the house. When we called to reconnect they did not help at all and acted as though our business was not worth the effort. ”

“  I'm a former Ignite Associate and have worked for another electric company as well. Stream's customer service is very poor! Their rates are never the lowest. Educate yourself about de-regulation - Stream only bills you, someone else is actually providing the electricity! They are called the "poles and wires" provider and that is who you call when the power goes off. In my area, it is Oncor. Check terms of service to see if there is a monthly customer charge. Sometimes, even with that charge, they still might be the lowest. Since customer service and correct billing is the only thing they do - Stream does not merit your business!! ”

“  I have had a good experience and a pretty low price. ”

“  Stream or Ignite has no customer service. They do not respond to any effort to contact them. ”

“  Stream has been good to me. Good rates, kept with there contracted rate, even when rates went sky high after the hurricans. ”

“  The rates are great, and they have no service fees every month. I am so happy to b a customer. ”

“  I'll echo what others have said here---based on their behavior, Stream
seems much more interested in you giving them money than in them
giving you service. I've gotten termination notices even when I've paid
bills on time---I think they actually mail them just before the bill's due
date. Of course, there's the "disregard if you've already paid"
disclaimer, but it's clear that they want you on an extremely short leash
(or auto-pay).

Also, their averaged billing is...confusing and a bit suspicious. (which
makes auto-pay terrifying!) According to their site, my kwh usage
varies about 3% per month, through the year (which sounds averaged
to me, and I thought the *billing* was averaged, not the usage,
but...whatever). And, I'm on a fixed rate plan...and, somehow, my bills
have gone up about 20% in the latter half of `09 over my bills in the
summer of `09.

I'll be moving to someone else when my contract's up. ”

“  I have had a great experience so far with Stream. A friend asked me to be his customer. I have to admit that I was a little leary and had really low expectations. Shame on me because this is a good friend of mine who is a good guy from a good family. I have referred him several friends to be his customer and all have had good experiences. Once I understood the differences (good rates with no service fees, junk fees, etc.) I really became a fan. All I know is I pay a lot less than I did before and the service is better. Plus I am helping out my friend. ”

“  5 to 7 days to process a bill is to long. ”