Founded in 2005 in Dallas, TX, Stream is a retail energy provider that offers electricity and/or natural gas service in Texas, Georgia, Pennsylvania, Maryland, New Jersey, New York, Illinois, Delaware, Ohio and Washington D.C.
“ This company is total fraud, i had a bill of 200 dollar for one month for one bedroom apartment out of one month i was not at home for 20 days atleast. I dont know how they count. Rip you off. Customer service is also no good at all.-- pathetic.. run away from this company ”
“ I have had the worst experience ever with an electricity company. My Landlord offered us a $50.00 off for month if we use STREAM...I wish I would have gone with Green Mountain Energy. Stream's customer service is horrible and rude and condescending. They send out disconnection notices if you are late by ONE DAY!!! Their pricing looks low on the internet...but their bills are astronomical. So if you are not a millionaire who loves to deal with rude unprofessional people who laugh at you for having an issue with their company...I suggest you go with a different company...if not....keep a good sense of humor. ”
“ Stream is not good. Over a 8 month period 6 months we were charged a late payment fee. Our check was cashed days before the bill was even due. Stream sends letters they have no ideal they sent then when you ask about them they have no record of them. Suprised they can stay in business. ”
“ I think that this company has a great marketing program that allows big rewards in getting others to sign up for low energy rates. ”
“ I was misinformed of my options when I was planning a move. I was under the impression that when we moved to the new house, we would be under contract. When I received the electricity bills and saw that we were being charged a high rate, I called customer service. The customer service representative told me that I was not under contract. I was upset but went ahead and agreed to sign up with them for one year even though the rate was higher. Again, the bills came and I noticed that we still weren't on a contract. Numerous times, I called to have them correct the situation so that I would be get the contract rate I originally signed up with since the rates were currently higher. Each time, the customer representative told me that they didn't have the authority and my account needed to be reviewed and someone would call me back. I never received any callbacks. ”
“ One of my bills "trippled". We were not told anything about a $10.00 service charge being attached to our bill. Cannot get in touch with person who signed us up. Does not return our calls. Changed five bills and all are costing us more than ever with WTU. ”
“ Stream is cheaper the TXU and Reliaent engeryand with out some of the fees they charge. ”
“ Quick and easy billing, no fine-print. Best of all, no $6 surcharge for customer service calls. ”
“ At first, I liked the prices. But...It was difficult to get hooked up, because I needed my ESI# and Stream did not want to find it for me. They gave me a number to call for them (Hope you have patience and a lot of time on your hands). Stream has a tendancy not to send you a bill and then they call for you to sign up for automatic withdrawl the day before they shut your power off. This is not being late a few weeks, this happens if you late 2-3 days. You have about 3-4 days to pay before they shut your power off. If your bill gets lost in the mail, good luck! ”
“ Have 2 accounts with this company and have never been late on a bill. Customer service is frequently difficult to understand and can be rather rude at times. Service lacks any degree of personalization and you will have difficulty reaching anyone that would be in a supervisory position. A resolution specialist is of no help as they,to, provide the wrong information, thus, further delaying a resolution to the problem and creating a late charge for me. They are very inflexible and refuse to explain the reasoning behind decisions. This has and is causing me loss of sleep and so far the only way to rectify this is to pay them $500, because they refuse to issue a simple form requested by another company (won't explain why) These people have,literally, had me in tears.I will be "fussing" about all of this on facebook, etc... All of this originated with a customer service rep. giving me the wrong information. ”
“ I have been a customer of Stream for several years and have always paid my bills. Last month I went on vacation and swore I paid my bill, but somehow over looked it. I got back and realized the mistake, but power was shut off! Less than 1 month from the last due date. So on top of being shut off, there are late fees, reconnection fees (regular or if you pay me $40 more for what they call a priority reconnection fee but it actually has the same time frame as the regular reconnection fee!) The whole time expressing my concerns, I am being up-sold on a contracted plan!!!This place is ridiculous. I will be switching!! ”
“
I decided to read the Stream Energy reviews
from oldest to newest, and am discovering that
Stream Energy has had the SAME COMPLAINTS and
lots of them since their first review. I am SO
HAPPY to find out that I am NOT their only
unhappy customer. To reiterate what others have
already said, their customer service is a
joke...they read from scripts and no one in
that dept. has the authority to do ANYTHING to
make the customer happy or to right any wrongs.
Their cust. svc. dept. is THE ONLY dept. that
you can call, and they cannot transfer you to
any other dept. or to a supervisor or manager.
They have dragged out my request for a letter
of credit for over a month, just so they can
continue to charge me exhorbitant rates. I'm
happy to say that I have made a switch from
13.2/KWH to 8.6/KWH with another company and
will NEVER have to deal with stream energy
again. BTW, I was their customer for SIX YEARS
and loyalty got me NOWHERE! Hallelujah I'm free
from Stream Energy!!! ”
“
I have been a customer of Stream Energy for 6
years and the first 4 years were okay. But the
last two years I experienced very poor customer
service and was paying the highest rate they
had (13.2/KWH). This last month before I could
switch to a much lower rate, I was on their
"variable" rate and was charged $0.12/KWH -
their 'Green & Clean' plan, when they also have
a variable rate of 9.6/KWH. Why would they
charge me, a 6 YEAR CUSTOMER, the higher rate?
Possibly because they knew I was changing
companies? This is just ONE of the many
complaints I have with Stream Energy. Mostly
they have the worst customer service
representatives who just read their lines from
cue cards. Glad to be finally free from Stream
and going to a fixed rate of 8.6 cents per KWH.
:) ”
“
We had Stream Energy "Clean 'n Green" for the past
18 months. We signed up originally because of the
price. Everything went very well! No complaints
about any aspect. Once, we renewed our contract,
as the price at that renewal was still
competitive.
Now, they don't have competitive prices any more.
We're going to a lower-cost provider. ”
“ I've been with stream energy for almost 4 years and I have not been happy. The only reason I haven't changed company s is because I am so busy that I haven't had the chance to change. There are many other company s that are far better than stream energy. Their customer service is horrible. ”
“ I was selling my Dad's house in East TX. Someone stole the meter off the house, since no one lived there. I called Oncor, who replaced it. I called Stream to have my estimated bill credited to my account. After Stream verified from Oncor that no electricity had been provided to the house since there was no meter, they still refused to credit the payment for services Stream never rendered. I will NEVER use Stream again & have been telling everyone I know what they did & to check out other providers, since Stream has become more expensive & isn't that great of a deal, anymore. ”
“ I am a 2 year Stream Happy customer, it just keep getting better. My online payment company just added Stream, VERY practical... the well structured statement is something that i didnt get with my last provider... I DONT WORK for them and I am not getting paid for this comment, I wish all the comments were genuine and not by employees by the same company... ”
“ For two years I have paid my Stream Energy bill electronically on the due date. Stream sends an electronic bill to my bank which sets up an automatic payment on the due date. In early April I received a Disconnect Notice from Stream saying that my payment was 2 days late. I checked with my bank and the bill was paid on time and they provided a confirmation number from Stream. Stream customer service would only say that it was a "mistake" and to ignore the disconnect notice. I have chosen to switch providers. I don't want to take a chance on them turning off the electricity "by mistake"/ ”
“ We have tried several electricity providers and found Stream to be the Best in customer service and support. Matthew P. ”
“ I have not had any problems. Billing is easy to read, unlike some other companies. I have had a very good experience with them. NO COMPLAINTS!!!! ”
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