TriEagle Energy is an electricity company that has specialized in commercial electricity since it's founding in 2002. In 2011, TriEagle expanded into the residential electricity market in Texas as well as the deregulated electricity market in Pennsylvania.
“
I have been with TriEagle since they entered the residential space in mid-2010. They have live customer service people right here in Houston, and the rates are some of the best around. ALSO, there are no HIDDEN extra charges like you get with the other guys. ”
— Anonymous
February 6th, 2012
Thanks for the feedback - whoever you are!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Trieagle isn't worth it
(1 / 5)
“
Trieagle was our choice because TXU had such high rates. However, when they reel you in with low rates expect them to operate less than professionally. They stopped sending bills for no reason. When we called to get our balance one month they didn't have an explanation, just claimed to be mailing them. We were never more than a couple weeks late and they still disconnected our power, even with half a payment! They will NOT work with you if you can't pay on the FIRST of each month. So by week 3 of the month they disconnected us with half of the current bill paid. They are bullies with no flexibility. It's not worth the small amount we saved from TXU. ”
— anonymous
October 27th, 2011
While we do not release specific customer information due to privacy issues, we want to reiterate that we are always willing to work with customers who contact us with an inability to pay their bills. We work with numerous community agencies that can pledge to help customers with bills, and offer deferred payment plans for customers expressing an inability to pay.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Very Good Company
(4.8 / 5)
“
I had a good experience. I switched online, went smoothly. Whenever I called them, they answer within a few mins. Originally they didn't accept credit cards, now they do. In my 12 months, not one bill or payment was misplaced. They don't have any junk or minimum usage fees, just a $4.95 base charge + taxes. They do have a non-standard cancellation policy - $20 x monthe remaining on contract vs $150-$200 norm. You will lose if you cancel within the first four months but come out ahead vs other companies. My contract expires in a month, I am looking at 2-3 companies that are very slightly but leaning towards renewing with them.I gave them a 4-star for billing and account management since it is hard looking at usage trends (you have to look at PDFs of individual bills). ”
— AS
July 16th, 2011
Thanks for the feedback AS!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(0.6 / 5)
double whammy
(0.6 / 5)
“
For 2 mths. now (Feb. - March) 2011, I have NOT used my hvac. Meaning no ac, no heat and my bill went from 260.00 to 420.00. In a 2 mths. time frame I have paid 840.00 to them for electricity I know I don't owe. They even put a switch hold on my electricity so that I can't switch rep's while in contract. Ugh.... ”
— Kendra Turnbow
March 14th, 2011
While we do not release specific customer information due to privacy issues, we want to reiterate that we are always willing to work with customers who contact us with an inability to pay their bills. We work with numerous community agencies that can pledge to help customers with bills, and offer deferred payment plans for customers expressing an inability to pay.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(0.5 / 5)
Complete Incompitence
(0.5 / 5)
“
In this day and age with electronics everywhere this company has no online option for payment of services. Today, I received the crowning moment of their ineptitude. I got a disconnect notice claiming I owe them $0.00. ”
— Al
March 10th, 2011
TriEagle has numerous online payment options, including recurring and one-time credit card and ACH payments, as well as the traditional "mail us a check" option. And all of these options are WITHOUT A FEE, unlike most retail providers.
