Bounce Energy - Company Information

“  I've had Bounce Energy a few times now and I've always love it. I love their low rates too. As long as you pay your bills on time you will be golden. You can even get bill credits if you do auto pay on your bill. All types of way to save money. ”

“  Have been with them for over a year now and love it! Great customer service, no problems with billing or payments, and awesome rewards! I have been personally quite happy with them! I also saved $100 on my first bill by using a promo code ”

“  They were pretty good for the past year, then my renewal came and it was .01/kwh higher, 1 cent, and did not do anything to keep me - when I called to speak to someone about my renewal, they were not very helpful and said I could see my renewal prices online and that was it. No attempt to keep me. Their rewards program was pretty good, I did get rewards of $50 for 6 mth payment on time - it was a restaurant.com gift card. If they offered to keep my rate the same for another year, not even lower it, I would have stayed. But no such luck. I changed to Brilliant and will see how that goes for another year - if I have to change every year, which seems to be the pattern for the last 2 years, I will. Gexa did the same to me a year ago. It is a shame that no company will try to keep their customers by maintaining or even lowering their rate. It costs more more to get a new customer than to keep a current one - don't they know that? ”

“  I got this company because I was told by my apartment complex to get them. I was 19 when I moved into my apartments and got this energy company. I am YOUNG, but NOT STUPID. After being with this company for a few months, I received a notice from my bank that I had $100 in NSF fees. I knew I should have plenty money in my account. When I contacted my bank they said that Bounce Energy took a payment twice, which cause several other transactions to be "insufficient Funds". I told my bank they should not have done that. I called Bounce and they didn't even apologize. All they did was ask if I wanted to leave it on there as a credit. I told them no because they never should have taken the payment twice. They said they would credit my account. Fortunately for them, my bank had already told me that they saw where this was the energy company's fault and refunded the NSF fees back to my account. They are SO lucky that I have an understanding bank. ”

“  The sign up was seamless and easy, put a call into customer service and received excellent service over the phone! Next day hookup with electronic meter! I'm refering everybody! ”

“  Have been with them for over a year now and love it! Great customer service, no problems with billing or payments, and awesome rewards! We signed up for auto-billing and have had no issues. Their website is easy to navigate, they send weekly electricity usage statistics, and have some pretty decent loyalty/rewards programs (3% cash back, free movie tickets, etc).

I have been personally quite happy with them! I also saved $100 on my first bill. ”

“  Just received $100 off my bill for Sept. Use the referral code and we both win with a $ 50 credit. YOUR REFER-A-FRIEND CODE
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“  Hello Sir/Ma'am, I would recommend this company. Some tips that I hope helps you out for those in the Military as I am or if youre not I think youll still find it helpful. If you have movers scheduled I'd recommend having the electricity turned on one day in advance. I scheduled my electricity to be turned on the same day the movers were showing up and the electricity was delayed by an hour from when it was supposed to be turned on. The scheduled turn on is completely automated so calling the company wont do much good the day the service is supposed to start. Save yourself the stress and have it turned on early. Also the autopay is a pretty good system which saves you from the hassle. Overall Im happy with the service and dont have any major complaints. Wishing you all the best and a stress free experience with this service and life in general! ”

“  Great electric company! ”

“  Everything was alright till I moved out of my apt. and wanted to take the service off my name! I spend about 4 hours (in different days) till I get to talk to a costumer rep.. I took it off my name, they charged me and a few days later charged me again for the bill and I had to go through HOUUURRRSSS of waiting to talk to a costumer service again! ”

“  Introductory rates are good and I haven't had any unexpected charges on my bills so far (been with bounce for 4 months) The rate for the month-to-month plan has increased as the summer goes on, but I expect it to drop this winter and I'll lock the rate for a longer term (hopefully). I received my $50 credit on my 3rd bill for the sign-up referral as promised. ”

“  They offer rewards if you make all payments on time! So easy. ”

“  I switched from Star-Tex (they didn't even try to save me when I switched) to Bounce Energy because the rate was much lower. I didn't notice any difference in my service. The only difference I noticed was a lower rate and Bounce emails me a weekly usage report. So far everything has been great. ”

“  Bounce energy is amazing, I was ripped off by another company so I switched to Bounce. I used a refer a friend code and started saving right away. I have been getting bill credits ever since. It's easy to manage your account online. Have had no issues yet! ”

“  Great energy company, never had a problem with it. ”

“  Bounce is a good company. (As far as my monthly bills are concerned!) However, its time to renew my plan and after a year of loyalty I was told by the rep that there's a $100 deposit required to renew my service. Never have I been with any company and they required me to pay an additional deposit. I do not believe they value their customers as they should. Don't get me wrong the $100 deposit isn't the issue. The issue is the treatment of loyalty and being committed to a company that doesn't hold the same loyalty and commitment to you! I honestly believe this is illegal and I'm looking into it. Has anyone else had this happen to then as well? ”

“  I have had some bad experiences with other companies, but Bounce has a very good reputation here in my area. I ended up signing up online with the "build your own" plan. I have every expectation that they will be a great provider. I value customer service, and that was a major part of my decision. ”

“  They have a lot of reviews offering "promo codes" and pricing that I am convinced are published by representatives. Terrible customer service long call wait times for anything unless you are buying new service. Save yourself some time and stay away from these guys. ”

“  First off you don't get your rewards as promise. Second if you go just one day pass your due date they will blow up your phone telling you to pay. Then right after 6 days of being late they send a disconnection notice and then charge you $20 just for that and then a $10 late fee!! Not everyone gets paid one due dates! Oh and when I try to call and ask questions on my bill I sit an average of 30mins on hold waiting for a real person to come on to speak to! So yep I am now breaking my contract and they can shove my last bill and any other fees up their asses!
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“  I have been with bounce for a year and it has been amazing! I used a sign up code and saved money right away, plus I have been saving all year a good fixed rate plan = win, win! I don't have a single complaint. ”