“ After having Bounce since 9/2012 (switched from 20+ years w/TXU) and recommending Bounce many times during those early months and always paying our bill on time or ahead of payment time (and receiving several referral 'bonuses' and 'cash-back rewards'), I noticed when it came time to lock in a new rate this spring 2014, that Bounce wasn't getting customer ratings as highly as they were in 9/2012. I gave them the benefit of the doubt because they seemed to be constantly in contact via email (their touted 'customer account management software') about everything from weekly usage to offers etc. But, I noticed other companies were not only getting better reviews but were also offering better rates, which in the fall of 2012 were almost always dominated by Bounce. But, again in the Spring 2014, I gave Bounce the benefit of the doubt and long story short, I renewed with Bounce and took a 24 month plan Spring 2014. At their constant urging, I enrolled in 'auto-pay'. Between my wife and me, we have 5 BOA accounts and recently BOA sent me a new card on one of my accounts with the caveat that unusual activity has taken place and I should activate the new card in place of the other one -- and to BOA's credit, they called me almost daily saying I needed to activate the new card. Turns out it was the card that Bounce has on file for 'auto-pay' and once I activated the replacement card - BOA cancelled the old card. The cancellation phase passed over a long weekend and the Bounce 'auto' payment was not collected. The company (Bounce) that bombards me constantly with emails (their touted 'customer account management software'), did NOT send an email indicating anything about a non-payment, overdue payment -- nada, zip, nothing! In fact, I eventually received a phone call from an unknown '877' phone # - 5 days after the 'uncollected' due date from Bounce 'collections' with a message to call. It was interesting I got an American-sounding human very quickly when the 'collections' dept. was called, but other Bounce # take me into customer purgatory hold (which I honestly thought was different about Bounce in the fall of '12)! So once called, still not knowing about the BOA 'auto-pay' issue, the Bounce collection woman,'Yolanda' was at first a scripted robot-like rep, asking me multiple questions (account #, address, name, etc) before finally my last 4 digits of my SS#, which she said didn't match and she couldn't continue. "Really!? After 18 months, do you not have another security question you can ask?" After putting me on hold multiple times and literally cutting me which I believe she intentionally did after I ask to speak to a supervisor or someone with the ability to make a decision - which I never spoke to (i called back and to my amazement got 'Yolanda' again) then eventually as I asked 'Yolanda' she became condescending with a smirking tinge while (scriptedly) continually apologized for MY being upset. 'Why are you apologizing for my being upset?" That made no sense! When I asked why I had not rec'd an email (their touted 'customer account management software') about this, she said Bounce didn't do that - that this was my responsibility, even though I pointed out that they send multiple emails (their touted 'customer account management software') a week about everything else. In fact every answer she gave was the same: 'when you signed the agreement... customers' responsibility' I asked her to note in my file and pass along company-wide the fact that a courtesy email about a 'auto-pay' not going through would go along way in the future. She smirked and said 'oh, believe me, every word of this call is going into the files'! I asked is the call being recorded, since she did not state it up front, she curtly said, 'Yes!'. That had NOT been indicated to me! I said. 'You (Bounce) have not offered me one thing for being a loyal customer, have you?' She said, 'no'! I asked, 'will you offer me anything for being a loyal customer? "NO!"I said, do you understand how someone that has been loyal for over 18 months payment-wise, made referrals etc and now is being told that it means actually nothing to this company - feels about this. "It IS the customer's responsibility. I apologize you feel this way!", was her answer... Really!? Conclusion, I am appalled with Bounce Energy, their customer service, collection reps and their touted 'customer account management software'. July 2014 Bounce is NOT the company I signed with in 9/2012. Maybe that's par for the course for new aggressive customer-centered companies that eventually become just a cash-cow with a customer-be-damned policy in the wake! Their rates were much higher in 2014, even for a 24-month locked-in rate, but I was loyal! I gave them the benefit of the doubt, maybe those negative reviews were just hard-to-please bargain hunters, or even shills for other companies, I thought. Well, I don't think that anymore! I know energy companies deal with fuel prices that are constantly in flux and well regulated, but I stayed loyal to Bounce because of the personal service and their touted 'customer account management software'. And, when there were other options, I am now ashamed to say -- I ignored them! Never again! I really, really, really regret renewing with Bounce spring/2014 and not because the prices were not as competitive but the personal service and customer loyalty aspect now means zero to them. Big mistake - on both our parts! As as soon as I can get away from Bounce, I will! Maybe I can't find another company that gives a rip about loyal customers, but I bet I can at least find one, at the same price - if not better that will at the very least be 'different'!... and for me, 'different' will be better than Bounce Energy 7/2014!Fyi, the 'customer account management software' line is from their company blurb at the top of this page! ”
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Give this code to your friends, they will need to give to the rep when they call in order.Lower Your Electricity Bill and Earn $50 for you and me!!
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“ I've had no problems with bounce, I customized my own plan, they processed my order within 24 hours, I'm enrolled in autopay and I haven't been overcharged. They send you weekly emails about your usage and what your estimated monthly bill will be. ”
“ and I Love the service the rate is GREAT ! as well as the benefits that comes with signing out .... checkout more offers and look on bounceenergypromocodes.com to see the promotions we have going on as well ”
“ I was comparing prices with other companies and did my research for a good couple of hours. I used to use another energy company with my last apartment, but they would spike my electric bill. I'm trying out this company at the moment, and I've been totally satisfied! ”
“ Recently swithched and couldn't be more happier. Discounts and savings at every corner, I used a promo code and received $50 and for signing up I also received $150 Visa gift card. I'm loving it!!! ”
“ We received notice that our contract was expired and we needed to sign up for a new plan. None of their plans were good so we went with someone else. Now Bounce is trying to charge us an early termination fee. Their customer service refused to help us. On further inspection of our billing we noticed our charges did not add up. We were supposed to get a guaranteed rate but we did not get it. They also refuse to give us an itemized bill with more detailed information about all of the cryptic charges that pushed our bill up. Bounce uses trick gimmicks and funny billing to trick customers. As for right now I must rate them as a bad brand. ”
“ I moved into my new apartment a year ago and was told by management that I had to sign up with Bounce Energy for my electric. I had the worst customer service experience on the phone just to enroll. The customer service rep on the phone couldn't get any of the enrollment information correct. I had told him that I wanted to enroll in the month to month Thrifty Saver program, and when he had read the contract over the phone, he had said that I was to be enrolled in that plan. Once I was able to access my Bounce Energy account online however, the account was labeled as the Terriific 12 plan. I called Bounce Energy twice regarding this error, and both times the situation could not be fixed. I was told that Bounce Energy would need to access the recording of my enrollment to verify that it was in fact a mistake. I have never heard back from them, despite trying to inquire as to the status of this huge error. ”
“ We signed ip with Bounce, 13 months ago. That hooked us in at 7.6 per kwh. Oir first bill was 5 days and we got the discounted price. The next bill came in and it was around $400. They were bills us at a rate of 15.8 kwh. They fixed the issue and gave us the discounted rate and we locked in a 12 month contract in July last year. I remember cause I was visting family in NM. One year contract at 11.8 kwh. Ok, contract set and started. May, this year, we get an email that our contract is almost up and to renew. July is 12 months, contract should be ending. We found a better at 9.8 kwh and less fees and we did it 15 days before the contract ended. We got our bill and they are saying that we STILL expected to pay them a 200 early cancel fee, 15 days really? I called and they told me to contract did start till aug. Wait when i locked into the contract in the begining, they said two days from that day i couldnt cancel without the fee, but THAT WAS JULY. To shorten it, they arent listening, understanding, or much care since we chose to move. They changed my due dates after Id get the bills, random fees, have to wait 20 plus mins to talk to someone and they would much rather paint their nails and talk about weekend fun. ”
“ I got a good initial rate and the rewards are good if you keep paying on time, but after two years the rates are two cents higher than the competitive rates on powertochoose dot org so I have to switch. It's a nice service, but not worth a two cent premium. Seriously? ”
“ I've had Bounce for 3 months. So far I'm very pleased with the company. I did my research when I changed from Texas Power. I wanted a Texas Company and Bounce was my first choice. I'm excited about the bonuses offered. As I pay my bill on time anyway, now I'll get great rewards. I've all ready received the $50 reward for referring someone. ”
“ Haven't had any issues with them. Switched from TXU to Bounce Energy. Use this code to receive a $50 bill credit. 1607132 ”
“ I've had Bounce for 12 months. I've been reading the negative reviews, and I think sometimes the details are lost in the fine print. They do expect perfect payments, no late payments to be eligible. When I didn't get a reward, I messaged Bounce via facebook and they immediately responded and handled it. Pleased with the rates and the rewards. Overall impressed! ”
“ bounce has been great and easy compared to the electricity company we had before. plus it has great rewards! ”
“ Service has been great so far! No complaints. ”
“ I had been with TXU for 3 years and and with Mega energy before that. While TXU has some great tools for taking control of your energy expenses, their pricing is not competitive. My rates just kept going up! Bounce is competitive and has just as many tools to help you control your energy expenses. And the perks are an added bonus! ”
“ I've been with Bounce for a couple months now and I really like it. I had reliant before and hated it. After a couple months of paying on time I got $50 off using this friends code. ”
“ I recently switched from the worst provider in the world (4change) and I`m so so happy with Bounce Energy. Use my fresh referral code (1346812) on sign up or sign up via the link below to get your $50 sign up bonus. I used one and my 1st bill came just $22 !! ”
“ I was excited to get the Thrifty Saver Promotional! Shortly after ordering and before move-in, my apartment decided to switch rooms due to renovations. I called Bounce Energy to change the apartment number and was on the phone for my entire 75minute lunch break which got me three "transferred" (I was dropped each time) calls. Frustrated, I called back the next day to be dropped again and placed on two ten minute holds...only to find out that if I wanted to change my apartment number I'd have to order a new service because the one I'd signed up for was no longer available at the same price. Fed up; I ended up cancelling all services. The women I spoke to were all very nice; however, seemed very confused with every question I posed - could've told me the issue in less than ten minutes. ”
“ After our 12 month contract, I couldn't wait to switch to any other company. Whenever I called the company, no one would ever answer the phone. Sometimes I would hold for 45 minutes before hanging up without speaking to anyone. We lost power for 4 days in an ice storm, and I still couldn't get an answer to my phone call. We had Champion for 3 years prior to our 1 year with Bounce; I loved Champion, but rates were much higher. Our contract is getting ready to expire, and I've already set up new service with a different provider. ”
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