“
Do not even open your door to these people. Their sales rep forced his way into the house and presented himself as a current supplier representative. After mispresenting basically everything he added that this is an annual review of service and somehow signed me up to their service. Rest is history. Stay away from them as they will do anything to get your account number and screw you over. ”
— Alan
January 28th, 2021
Hi Alan, please accept our apology for any inconvenience you may have experienced. Allow me to begin by assuring you that we take these types of complaints very seriously. CleanSky Energy makes every effort to ensure that all sales representatives that visit prospective customers are conducting themselves in a professional and truthful manner. If possible, please provide your account information so we may address this immediately at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205 Monday Friday 8 am 7 pm EST. We look forward to hearing from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Dumpster fire company
(1 / 5)
“
They quadruple your rates and they dont send anything out to tell you about it. Getting ahold of them is like trying to contact the pentagon. How a company like them can operate is beyond all reason. ”
— Justin
January 25th, 2021
Hello Justin, we sincerely apologize for any inconvenience you may have experienced. Contract expiration notices are typically sent out 35-65 days prior to your contract end date, by mail and email. We value you as a customer and are here to help address any concerns. Please forward your account information to customercare@cleanskyenergy.com so that we can review your account and assist you with a resolution. We look forward to hearing back from you, have a great Wednesday!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
DO NOT USE!
(1 / 5)
“
Company triples your rates at the end of your contract without notifying you. Stay away from them. ”
— Steve
January 15th, 2021
Good evening Mr. Steve. We value you as a customer and are here to help address any concerns or charges you have on your bill. We understand high bills are frustrating and would like to look into this issue as quickly as possible for you. Please connect with us at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205 with your account information. If you email your contact information, please refer to this review for reference. We would like to apologize for this inconvenience and look forward to reviewing your account in an effort to reach an amicable resolution.
In response to your reply Mr. Steve, unfortunately, I have been unable to locate an account with the limited information on your review. I would very much like to review your account in detail so that I can see what options are available in an attempt to provide you with a satisfactory resolution. Please email your account information and refer to this google review so that I can personally handle your request.
I gave you an opportunity to do the right thing and unfortunately your team's sales pitch is all about your profits. Ethics be damned. You need to treat people fairly!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Deceptive
(1 / 5)
“
They didn't notify me that my contact is ending, then tripled my price, even though they had great rates available. ”
— Martin
January 1st, 2021
Good morning Martin, we're sorry you've had a bad experience. CleanSky Energy wants you to know that we value your business and would never want to miss an opportunity to keep you as a customer.
I was able to locate your account and it appears that your account has not been renewed or canceled. Our records show that 2 expiration notices were sent to the email address we have on file on 07/16/2020 and 08/21/2020. Your expiration notice was also mailed on 09/10/2020 to the mailing address associated with your account.
We would be happy to discuss your account and review your available options. Please connect with us at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205 Monday Friday 8 am 7 pm EST. We would love to continue to offer you great rates and hope to find a plan that best suits your needs. We look forward to hearing from you. Have a great Monday!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Sketchy
(1 / 5)
“
Salesman knocked on our door pretty late on a Saturday evening. It seemed like he was with our building management and asked to see a copy of our electric bill because other residents were unhappy with their rates. Somehow he ended up in our apartment, we weren't expecting to have a guest and of course there are concerns about covid so it was very uncomfortable. We signed up as there was a promise of our rates being lower than National Grid's especially once this imminent rate increase took effect that he kept talking about. Later we looked over the contract and the rate from CleanSky was significantly higher than our National Grid rate. Mind you, we did not want to spend time going over all of this while he was here and we were being pushed into signing up. I knew that I could cancel within 3 days so I signed it just to get out of the situation as fast as possible as it was getting really annoying. I called on Monday to cancel and upon explaining this the customer service agent told me that she doesn't understand because she sticks to her convictions and if she's not interested in something she says no, and she never changes her mind. She tried multiple other ways to try to get me not to cancel. Eventually she helped me cancel but told me there's no guarantee that the service won't go into effect because of the way their system works. This is a company that basically has no need to exist and therefore has to resort to these pushy, sketchy, annoying antics. ”
— Irri
December 21st, 2020
We are very sorry to hear about your experience with our sales representative. This is definitely concerning to hear. We would like to review your account to see what may have happened. Please connect with us at customercare@cleanskyenergy.com with your account information. Please refer to this review for reference. We would like to investigate this right away and add you to our internal do not contact list. We apologize for any inconvenience and look forward to hearing from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1.4 / 5)
Ridiculous
(1.4 / 5)
“
So the experience was horrible ! The woman lied and said it had to do with my BGE and it would just be a discount. Little did i know She signed us up for this not telling us the actual details! She deleted the text messages out of our phone confirming the information and then just left. Wasnt till i read Further more of the email that was sent to me that i knew what she explained was the not correct information she gave us. The man that helped cancel the plan was very nice and apologized for the wrong doing of the woman. Seems like a nice company they just need better people explaining and doing the stuff that come door to door because the way i see It is they are wrongfully getting people to sign up just so they can get their money from their Commissions ”
— Rory
November 24th, 2020
Hi Rory, this is definitely concerning to hear and can assure you that this is not the standard business practice of CleanSky Energy. We would like to resolve this as quickly as possible and make sure that your account is cancelled. Please contact us at customercare@cleanskyenergy.com with your account information. We would like to investigate this right away and add you to our internal do not contact list to ensure that you are not contacted by any entity representing our service in the future. We look forward to hearing from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Unethical and scam
(1 / 5)
“
I would stay away from this company. Unethical and scam. They called me and tricked me into subscribing to their service by first falsifying the fact that there was a mistake in my bill, that they had enrolled me in a commercial billing plan instead of residential and I was being charged an incorrect rate and that I am eligible for a refund and that they are rectifying their mistake. The agent introduced himself as someone from New Jersey Gas supply. At first I didn't realize they were not my current supplier. I asked the agent several times that is this about changing my current gas/electricity supplier. He declined. He responded rudely as if he was doing a favor and in return I was questioning too much. He was explaining all the savings and how much extra I paid due to their mistake. Upon asking again he said he is not changing my supplier just correcting their mistake in my billing. He took my details and I got suspicious when he asked me for PoD number and so I asked him again whether this will change my supplier and in the end he said yes this will. He revealed the new supplier as CleanSky energy. I asked him to immediately revert the change. He transferred the call to his supervisor. His supervisor was explaining me the paper work to cancel the subscription. This is not done. This is unethical. You cannot trick someone to subscribe to your service by falsifying. I will never subscribe to your service even if you provide it for free. ”
— Saurabh Shah
November 18th, 2020
Hi Saurabh Shah. Customer service is important to us and we regret that your experience has been unfavorable. This is not at all the type of customer experience that we would want you or anyone to have. We would like to apologize for this inconvenience. When time permits, please email your account and contact info to us at customercare@cleanskyenergy.com, so we can further investigate what took place. We look forward to hearing from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.4 / 5)
Recommend this company
(4.4 / 5)
“
I switched to CleanSky and have saved almost $100.00 monthly on my bill. I liked them so much. I told three of my neighbors about my savings and gave them information to switch. ”
— Bentley
November 10th, 2020
Yay!! We appreciate you taking time out of your day to leave us a review. We are so happy to hear that you're enjoying your service and took time to tell others about our service. We appreciate and value your loyalty.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Getting back on track with clean sky energy
(5 / 5)
“
I had called about my high electric bills not Realizing I had gone out of contract no wonder they were double the gentleman that took care of me gave me a refund for $68 On the last months bill. Got back on track with a contract I will be checking out for natural gas next thank you ”
— Chris Jenkins
November 9th, 2020
Hi Chris, thank you for taking the time to leave this great review. We are so pleased that we were able to assist you with your account and meet your expectations. We're always here if you need us.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Saving Money
(5 / 5)
“
My bill dropped by about $50 per month by switching ”
— Cory
November 9th, 2020
That is great, Cory! We love providing an affordable and reliable product to our customers. Thank you for being a CleanSky Energy customer! Have a terrific Tuesday!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Good company
(4.6 / 5)
“
Called customer service on a price question after having signed a contract. They were easy to talk to and quick to answer. ”
— Good customer service
November 9th, 2020
Thank you for taking the time out of your day to leave us a review, Barb! We are always happy to provide great customer service and appreciate your business. Have a great day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Awesome Service
(5 / 5)
“
When I first decided to go solar I researched and learned a great deal. When Cleansky Energy contacted me and explained what the company good do for me, I thought it was great. Over the future years they will provide a lower cost per KWH's than the electric company did, meaning that I will lower my electric bill even more. Thanks Cleansky for reaching out to me to let me know what service you could provide for me. I am really happy and satisfied. ”
— Terry
November 9th, 2020
Hi Terry - Welcome to CleanSky Energy! We truly appreciate the time you took to tell others about your experience. It is our goal to deliver an affordable product to our customers. We hope you choose to remain a customer for many years to come.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great Service
(5 / 5)
“
I was contacted by CleanSky Energy and the young lady was very polite and thorough in her presentation and I looked at my electric and gas services and rates and decided on CleanSky. So far I am very pleased. My electric bill is half what it was and haven't received a gas bill yet, but I know that I will be equally pleased with it. ”
— Jo in Ohio
November 1st, 2020
Glad to have you as a customer Jo! Thank you so very much for this feedback. We are glad that you are able to see a savings while being with us. Customer feedback is super important to us, we hope you have a wonderful week!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Going renewable/green is the right decision...
(5 / 5)
“
Since folks can shop for other power and gas providers on the PUCO website, its the right decision to go with 100% renewable/green whenever you have the option. ”
— fretcom
October 22nd, 2020
Hi Fretcom! Thank you so much for your positive review. We are honored that you have selected us as your supplier, and we look forward to many years of continued service. Have a terrific Thursday!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Clean Gas
(4.6 / 5)
“
I have just enrolled with CleanSky Energy. I love Im doing something for cleaner air! Great information about changing plans. Customer service is great! I bundled with my electric and Im hoping for a difference on my bills! ”
— Val McCort
October 22nd, 2020
Thank you so much for your kind review, Ms. McCort! We definitely strive to give our customers the best rates all while being environmentally friendly. We are so glad that you are part of the CleanSky Energy family and look forward to your business for many years to come! Have a great day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
CleanSky Energy Review - By Jerome Puskarich
(5 / 5)
“
I am pleased with the service from CleanSky Energy. It has help reduce my electricity costs for my home this year where a COVID-19 Pandemic has caused other costs to raise. ”
— Jerome Puskarich
October 22nd, 2020
Hi Mr. Puskarich! Thank you for your positive review! We certainly understand how important savings and low cost are and we are happy that you have found that in CleanSky Energy. Thank you for giving us the opportunity to be of service to you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Do not use this company
(1 / 5)
“
When your service is up and you dont renew your electric service your bill will double. They will not notify or call. Please do yourself a favor and do not use this company. It will cost you hundreds. ”
— Do use this company
September 12th, 2020
We sincerely apologize for any inconvenience you may have experienced. Our goal is to ensure that you have a positive experience as a customer. We make every effort to notify our customers when their plan is due to expire and provide them with renewal options. In an effort to better assist you with your account please provide your account information by emailing us at customercare@titangasandpower.com or by contacting our Customer Service department at 888-355-6205. We will be more than happy to review your account to see what may have happened.We look forward to hearing from you. Thank you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
All of Other Reviews speak the Rage I am feeling right now.
(1 / 5)
“
2 years with Titan Gas...Horrible...just horrible. Got an Insanlry Overpriced Bill this month. Was being charged an insane amount of money. Then received a Scam call in an Indian accent saying we apologise for overcharge and then asking me for my personal Information. I've never seen anything like it. I didnt know third party providers could be this bad. Never again will I deal with this. To all who see please listen to me and the other Reviewers! Titan Company needs to be Sued! ”
— Never sign with Titan Gas
August 25th, 2020
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. Our goal is to ensure that you have a positive experience as a customer. We make every effort to notify our customers when their plan is due to expire and provide them with renewal options. In an effort to better assist you with your account please provide your account information by emailing us at customercare@titangasandpower.com or by contacting our Customer Service department at 888-355-6205. We will be more than happy to review your account to see what may have happened.We look forward to hearing from you. Thank you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1.6 / 5)
Another Titan Victim
(1.6 / 5)
“
Their opening offer was good so I switched. Later I noticed my bill was increasing but I assumed there was a rise in energy cost overall. This month it was so much higher than I ever paid PECO I checked it out. Turns out there had been a fine print "introductory offer" clause and indeed I was being billed at a higher rate. A MUCH higher rate. I checked with PECO for a comparison bill and Titan was charging $100 in excess of that. The customer reviews support my story. Get free now! ”
— Another Titan Victim
June 18th, 2020
We apologize for any inconvenience you may have experienced. Our goal is to ensure that you have a positive experience as a customer. We make every effort to notify our customers when their plan is due to expire and provide them with renewal options. In an effort to better assist you with your account please provide your account information by emailing us at customercare@titangasandpower.com or by contacting our Customer Service department at 888-355-6205. We will be more than happy to review your account to see what may have happened. We look forward to hearing from you. Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
I Never Leave Reviews But
(1 / 5)
“
Terrible Company, They Raised My Rate by 25% and started charging me a $5.95 a month fee, when my plan ended. Thankfully They Never informed me My plan was ending, so I didn't know to shop for a fair rate ”
— Matthew J
May 9th, 2020
Good morning Matthew,
We apologize for any inconvenience this may have caused you. We make every effort to notify our customers when their plan is due to expire and provide them with renewal options. We would like to get more information and review your account to see what may have happened.
In an effort to better assist you with your account please provide your account information by emailing us at customercare@titangasandpower.com or by contacting our Customer Service department at 888-355-6205. We will be more than happy to review your account.
