CleanSky Energy - Company Information

Thank you for your review. We are sorry to hear about your negative experience. We can assure you that our intentions are never to keep any of our customers at a higher rate. We make every effort to notify customers of their pending contract expiration. If you could give us a chance to make things right. Please email us with your account details at customercare@cleanskyenergy.com, or you can reach our Customer Service department toll-free at (888) 355-6205. We look forward to hearing from you.

We regret to hear you had a bad experience Pratheba. We sincerely apologize for any inconvenience. Our records show that you already spoke to one of our customer service representatives regarding this matter. The agent you spoke with did successfully submit a cancellation request and waive the termination fee on your account as requested. An adjustment request has been submitted for your account for the invoice you received, which has been re-rated to your utilitys current rate. You will receive a refund check with 7-14 business to the mailing address on file. We have also sent you an email that confirms the details of your adjustment. We forwarded your feedback regarding the salesmen who visited your home, to the appropriate department to ensure that all representatives are presenting our products correctly and to our standards. We hope that this helps, and we are always here if you need any additional assistance. Have a great day.

We apologize for any inconvenience you may have experienced. Our goal is to ensure that you have a positive experience as a customer. To better assist you with your account please provide your account information by emailing us at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205. We will be more than happy to review your account to see what may have happened. We would like the opportunity to turn your negative experience into a positive one. Thank you!

Good evening Steve. We are sorry to hear that your experience was anything less than exceptional. To prevent our customers from defaulting to a month-to-month market variable, multiple expiration notices are sent before the contract expiration date. We would like to further review your account and investigate what took place. Please contact us at customercare@cleanskyenergy.com or you can contact our Customer Service department toll-free at (888) 355-6205 with your account information so that we can discuss your concerns and hopefully provide you with a satisfactory solution. We look forward to hearing from you, have a great evening!

Hello Mr. Lafaso, we always want our customers to have a great experience, but it sounds like that didnt happen this time. We make every effort to notify our customers when their plan is due to expire and provide them with renewal options. Our records show that you spoke with an agent regarding this matter and they were able to confirm that your fixed contract expired and contract expiration notices were sent to you. Because your service was not renewed upon the expiration of your contract your account defaulted to a month-to-month variable rate on 01/06/2021. Upon your request the agent submitted a cancellation for your electric service, your account with CleanSky Energy is scheduled to return to your utility, PPL on 03/05/2021. If there are any remaining questions or concerns regarding your account, please do not hesitate to contact us at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205. Thank you.

Good afternoon Jay. We are saddened to hear that your experience was anything less than exceptional. In an effort to prevent our customers from defaulting to a month-to-month market variable, multiple expiration notices are sent before contract expiration. Our goal is to provide and keep all of our customers on competitive fixed-rate plans. We would like to further review your account and investigate what took place. Please contact us at customercare@cleanskyenergy.com with your account information. We look forward to helping you resolve this. Have an awesome Monday!

Hello Ms. Bartram, customer service is important to us and we regret that your experience has been unfavorable. I was able to locate your account and it appears that your account was not renewed or canceled before your contract expiration date. According to our records, your service was enrolled with CleanSky Energy on a 3-month fixed rate which expired on 09/03/2020. Our records show that your expiration notices were sent on 06/22/2020 and 7/30/2020 to the email address on file. Your renewal notice was also sent on 07/31/2020 to the mailing address we have on file. Our records also indicate that you have already spoken with a Customer Service Representative regarding this matter. We would like to confirm a cancellation request was successfully submitted for your account. We're always here to help, if there is anything additional, we can assist you with please contact us at customercare@cleanskyenergy.com or contact our Customer Service department at 888-355-6205. Have an awesome day!

We value you as a customer and are here to help address any concerns or charges you have on your bill. We understand high bills are frustrating and it sounds like your contract may have expired. We would appreciate the opportunity to look into this issue. Please let us take a closer look at your account to see how we can help you by emailing us your account information at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205. We look forward to hearing from you.

Thank you for your wonderful review, Mr. Campbell! CleanSky Energy appreciates your continued business and loyalty. We are always happy to hear from our customers.

Hi Linda, Im sorry you feel you had a bad experience our goal is to ensure you have a positive experience as a customer. Unfortunately, our Houston-based employees were affected by the inclement weather conditions with limited to no power and were only able to provide limited assistance. We can assure you that our intentions are never to keep any of our customers at a higher rate. Our records show that you have already spoken to a customer service representative regarding your concerns. Your current contract expired on 02/16/2021 and your termination date was on 02/19/2021 as determined by your utility company. Your rate has also been updated to your utilitys current rate so that there is no change in your final billing charge. We are always here to help, if there is anything else we can assist you with please contact us at customercare@cleanskyenergy.com or contact our Customer Service department at 888-355-6205 with your request. Have an awesome day!

Hello Mr. Cotto, we are very concerned to hear about your experience and can assure you that this is not a standard business practice of CleanSky Energy. We apologize for the delay in responding to your calls and email. Due to inclement weather conditions, most of our Houston-based employees were without power and were able to assist customers on a limited basis. According to our records, you have already spoken with a Customer Service Representative regarding this matter and your account did not become effective with CleanSky Energy. Please be advised no charges were applied. We have communicated your feedback regarding the salesmen who visited your home to the appropriate department to ensure that all representatives are presenting our products correctly and to our standards. CleanSky Energy has also added your address to our internal Do Not Contact List to ensure that you are not contacted in the future. Please be advised that this process could take up to 30 days to complete. You will receive a gift card to the email address we have on file. We have also sent a follow-up email confirming these details. If there is anything else we can assist you with feel free to contact us at customercare@cleanskyenergy.com. Have a great Tuesday!

Good morning, we apologize for any inconvenience and the delay in responding to your emails and calls. Most of our Houston-based employees were affected by the inclement weather conditions and were not able to offer assistance at our full compacity. We would like the opportunity to review your enrolment and find out what took place. Please connect with us at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205 with your information. We hope to hear from you, have a great day!

Hi Brandonn, given the situation you described, we understand your frustration and sincerely apologize for all that you have experienced. We also apologize for the delay in responding to your emails and calls. Unfortunately, due to inclement weather conditions, most of our Houston-based employees were only able to assist customers on a limited basis. We understand that these are hard times for many and would like to find a resolution regarding your billing. Please contact us with your account information at customercare@cleanskyenergy.com, so we can further investigate what took place. We look forward to hearing back from you in hopes that we can give you a better outcome. Have a great Tuesday.

Hi Chris, we are sorry to see that our partnership together ended on a negative note. Our goal is to always be completely transparent with our customers and provide you with the best service. Our records show that an expiration notice was sent on 10/01/2020 to the email address on file. We would like to confirm that an adjustment was submitted for your account and you will receive a refund check with 7-14 business to the mailing address on file. We have also sent you an email that confirms the details of your adjustment. We hope to gain your trust back. Have a great day.

We understand your disappointment Ms. Evelyn and hope you will accept our sincerest apologies. Its important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. When time permits, please email your fathers account, and contact information to us at customercare@cleanskyenergy.com. You can also contact our Customer Service department at 888-355-6205. We look forward to hearing from you.

Hello Evi, we sincerely apologize for any inconvenience you may have experienced. This is not at all the type of customer experience that we would want you or anyone to have. We would like to resolve this as quickly as possible for you. Please email us at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205 with your information. We look forward to hearing from you.

Hello Charles And Deborah Chase. We hate to hear your experience was anything less than exceptional and are sorry to hear that you have decided to cancel your service. We want to apologize for any misunderstanding or inconvenience you may have experienced.

Our records show that you spoke with a Customer Service representative regarding your bill. I would like to confirm that the Customer Service representative you spoke with submitted an adjustment request for your account for billing cycles from 06/02/2020 01/05/2021. A follow up has been made with the appropriate department regarding the status of your refund check and you should receive your refund check within the next 7-14 business days. We sincerely apologize for the delay in receiving your refund check.

Thank you so much for allowing us the opportunity to address your account concerns and we hope to regain your trust again in the future.

Hi Hester, we are very concerned to hear about your experience and can assure you that this is not a standard business practice of CleanSky Energy. We strive to offer all customers competitive fixed-rate plans that would best benefit their financial needs. Please email your account and contact information to us at customercare@cleanskyenergy.com. We would love the opportunity to at least review your account and try to make this right. Were always here to help and look forward to hearing back from you, have an awesome Friday!

Hello John, I know receiving a high bill can be frustrating. Our goal is to ensure that you have a positive experience as a customer. We make every effort to notify our customers when their plan is due to expire and provide them with renewal options. To better assist you with your account, please provide your account information by emailing us at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205. We would love the opportunity to review your account to see what may have happened. We would be happy to discuss your account and review your available renewal options. We look forward to hearing from you.

We're sorry you've had a bad experience Amy. We understand that these are difficult times due to the pandemic and would like to apologize for any inconvenience you may have experienced. I was able to locate your account and it appears that your account was not renewed before your contract expiration date of 12/16/2020. Our records show that 2 expiration notices were sent to the email address we have on file on 10/12/2020 and 11/11/2020. Your expiration notice was also mailed on 11/23/2020 to the mailing address associated with your account. We would like to at least review your issue in an effort to reach an amicable resolution. When time permits please contact us at customercare@cleanskyenergy.com so that we can review your billing. We look forward to hearing from you. Have a great Monday!