“
Ditto as every other f'in review on here, flat out lied to me and said they were the current suppliers and just needed to renew...I kept questioning why it said I was signing up, he said it was for the rate freeze for the summer.... So pissed off... Just happened an hour ago, needless to say I'll probably have to spend all day on Monday on the phone, but I'll be sure to file complaint with the BBB and Attorney General's office while I'm at it! The fact that they can continuously do this is disgusting!!!! Wish me luck have a feeling I'm gonna need it!! ”
— Brenda
July 10th, 2021
Thank you for your review, Brenda. Allow me to begin by assuring you that we take these types of complaints very seriously. CleanSky Energy makes every effort to ensure that all sales representatives that contact prospective customers are conducting themselves in a professional and truthful manner. We will be addressing this immediately. Our goal is always to ensure that our customers have a positive experience. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Unprofessional sales strategy
(1 / 5)
“
Unsolicited knock on my door from someone claiming to need to see my energy bill to ensure an important note is dealt with. My building has controlled access and I don't know how the sales rep got access. The sales rep looked official and had a badge of some sort but was really just part of an elaborate sales ruse to get me to sign up with Clean Sky without really being honest about it or the rates I was signing up for. Was very persistent claiming he needed to see a recent bill. I have never seen such unprofessional sales strategy. Once I signed up and saw the massive increase in rates, I called customer service to cancel immediately and will follow up to sure my contract is cancelled. I will never do business with this company as a result of these scammy tactics that are totally unnecessary. ”
— None
July 8th, 2021
CleanSky Energy makes every effort to ensure that all sales representatives that visit prospective customers are conducting themselves professionally and truthfully. We would like to ensure you that CleanSky Energy is certainly not a scam. Our mission is to offer affordable clean energy with our renewable products that help our planet. If you could give us a chance to make things right. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
CleanSky Energy
(4.8 / 5)
“
So far everything has been excellent. It just works. ”
— WesH
July 7th, 2021
Hi Wesh, thank you for your feedback. We strive to provide our customers with great service and affordable rates! We'll continue to do our best to provide affordable service to you and all of our customers. Have a wonderful day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
CleanSky energy is the best
(5 / 5)
“
Great in every aspect!great!great!great! ”
— Levada Ackerman
July 7th, 2021
Thanks for the great review, Levada! Were pleased to hear that you have been happy with our service. We are honored to be your electric supplier and look forward to doing business with you for many years to come!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Scam AF
(1 / 5)
“
Dude came to my door speaking fast telling me a bunch of bs about this is a fixed rate and wanted to check my electric bill and then he said oh I'm just gonna type this into my system and I'll be all set I didn't ever get a chance to say no he was trying to just get my info without my answer stay outta my neighborhood ”
— Fuck outta here
July 5th, 2021
Thank you for taking the time to provide your review. Allow me to begin by assuring you that we take these types of complaints very seriously. CleanSky Energy makes every effort to ensure that all sales representatives that contact prospective customers are conducting themselves in a professional and truthful manner. We will be addressing this immediately. We would like to turn your negative experience into a positive experience. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience and reference this review at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Scam! Never Sign With Them
(1 / 5)
“
Just came to my door and tricked me to sign the contract, saying they are coorperating with National Grid or something, and "just need your signature". Then told me "you see we have your address on our list" blah blah. Of course the bill is much higher than you would expect. DO NOT SIGN WITH THEM. ”
— Albert
July 1st, 2021
Thank you for your review, Albert. Allow me to begin by assuring you that we take these types of complaints very seriously. CleanSky Energy makes every effort to ensure that all sales representatives that contact prospective customers are conducting themselves in a professional and truthful manner. We will be addressing this immediately. Our goal is always to ensure that our customers have a positive experience. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Pure Robbery / Thieves during COVID no less
(1 / 5)
“
They charge 3 times as much. Our contract expired during Covid and they have some nerve raising the price 3X as much as other companies. STAY AWAY! ”
— Pure Robbery / Thieves during COVID no less
June 30th, 2021
Thank you for your review. We truly apologize for any inconvenience you may have experienced. Our goal is always to ensure that our customers have a positive experience. It is never our intention for a customer to have a high rate. If you could give us a chance to make things right. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great customer service and prices
(5 / 5)
“
Great team. Very knowledgable ”
— Rae
June 30th, 2021
Thanks for the great review, Rae. We appreciate you telling others about your experience and look forward to doing business with you for many years to come!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Jasmine was VERY helpful
(5 / 5)
“
I am a new customer, but when my account was transferred to ClearSky they I noticed that they have an old phone number for me. Jasmine was the representative that assisted me in correcting the phone number and she also verified that the other info was correct. She as very helpful. ”
— Rick
June 21st, 2021
Thanks for the great review, Rick! We are pleased to hear that Jasmine was able to assist you. We look forward to doing business with you for many years to come!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3 / 5)
Watch your bill
(3 / 5)
“
DO NOT USE THEM. When they switch from Titan to CleanSky, things got weird. But i also never got a notice that there was a change of hands either or what my new rates would be. So once my term were up, they took me from 3cents to 13cents. with a $5.95 monthly fee. The new rates and monthly fee was not something they made me aware of or was noted. You can only imagine when your supplier charges go from $111 dollars one month to $270 dollars, the reaction you will having looking at a $423 bill in total. Obviously I immediately switch providers and within 2 months had myself back at my previous rates. But within 2 days after i filed for the switch, CleanSky called me asking me to come back. I told the rep nicely that when a company over doubles your electric bill without giving you notice then asking you to come back when you switch because of that, do you think i would want to come back? Told him that you might want your management to be aware of that because you may not want to cold call those people because you will not like the conversations you will have with them. ”
— Ross G
June 10th, 2021
Thank you for your review, Ross. We truly apologize for any inconvenience you may have experienced. Our goal is always to ensure that our customers have a positive experience. It is never our intention for a customer to have a high rate. I was able to locate your account, and it appears that your contract was not renewed before your contract expiration date of 02/18/2021. Our records show that two expiration notices were sent to the email address and mailing address we have on file on 12/25/2020. If you could give us a chance to make things right. Your concerns have been escalated to our customer concerns department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Bait, switch and then trick - Stay away !
(1 / 5)
“
I signed up with them for 3 months contract at 0.0389 After contract without any sort of communication the rate was increased 3 times making it almost twice the rate of PPL reference rate. I moved to a different supplier. They called me twice and tried to trick me into continuing with them for the same exorbitant price !!! When they called, I was asked if I made any changes to my information like address and phone number. I said no, but I changed the supplier. Caller said okay bye. As a customer, this seems shady business practice to me ! I will stay away from this supplier. ”
— pplcustomer
June 9th, 2021
Thank you for your review. We truly apologize for any inconvenience you may have experienced. Our goal is always to ensure that our customers have a positive experience. It is never our intention for a customer to have a high rate. If you could give us a chance to make things right. Your concerns have been escalated to our customer concerns department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Pleasant to work with.
(4.6 / 5)
“
Easy transaction, no issues, but somewhat time consuming. ”
— Rich
June 8th, 2021
Were happy that we were able to help you, Rich. Thanks for placing your trust in us and your willingness to share. We look forward to your business and serving you for years to come!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Wonderful Company
(5 / 5)
“
Enrollment was super easy, the price can not be beat and best of all it is all clean energy! ”
— Susie Randal
June 4th, 2021
Hi Ms. Randal! Thank you for your kind words. We know that choosing a supplier is not always the easiest task, but we are excited that you have given CleanSky Energy an opportunity. We appreciate you taking the time to share your customer experience with us and look forward to many years of continued business with you. Have a great weekend!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
great customer service
(5 / 5)
“
I called in to switch suppliers and my agent Rovis (didn't catch the last name) did an excellent job of helping me out. He explained everything very well and was generally pleasant to deal with. A1 service ”
— Rovis
June 1st, 2021
Thanks for the great review, Mr. Lawrence. We are pleased to hear that you are happy with our service and look forward to doing business with you for many years to come!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
The Ultimate Scamm
(1 / 5)
“
I was solicited outside of Walmart by teenagers they were giving away Bluetooth speakers they ask for my drivers license and cleansky energy some how stole my information to create a contract stating I switched my energy and gas services and upon cancellation of the scam I was charged Over 150 dollars for a service I didnt receive So don,t think they are Cub Scout they are the front line for the energy scam ”
— John from Baltimore
June 1st, 2021
Thank you for your review, Mr. Myles. Allow me to begin by assuring you that we take these types of complaints very seriously. CleanSky Energy makes every effort to ensure that all sales representatives that contact prospective customers are conducting themselves in a professional and truthful manner. We will be addressing this immediately. Our goal is always to ensure that our customers have a positive experience. I was able to locate your account. If you could give us a chance to make things right. Your concerns have been escalated to our customer concerns department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1.6 / 5)
Beware - theives
(1.6 / 5)
“
After my introductory rate ended, I watched my electric bill every day to see what the variable rate would be. My rate did not change on my daily usage for the entire month, and stayed at 4.4/kwh displayed on my daily usage every day of the month. After the month ended, I received my bill, and low and behold, they were charging my 11.69/kwh ! for the entire month, even though they showed 4.4. Customer service said they were not obligated to show the rate. Maybe not legally, but ethically they should show what they are charging you. Don't use this company if you want a company with morals. ”
— Morally Corrupt
May 25th, 2021
Thank you for your review, Morally. We truly apologize for any inconvenience you may have experienced. Our goal is always to ensure that our customers have a positive experience. It is never our intention for a customer to have a high rate. I was able to locate your account, and it appears that your contract was not renewed before your contract expiration date of 04/21/2021. Our records show that 3 expiration notices were sent to the email address and mailing address we have on file on 02/15/2021 and 03/17/2021. If you could give us a chance to make things right. We can offer you an incentive. Your concerns have been escalated to our Customer Concerns department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Used to be Titan Gas and Power
(1 / 5)
“
Ripped me off! Started me at a low rate, and then raised it to more than three times what the electric company would have been charging me for many months! They over charged me thousands of dollars over time. Deceptive and untrustworthy company taking advantage of busy people! Don't go with them! ”
— Karen Emerine
May 4th, 2021
Thank you for your review, Karen. This is very concerning to hear. It is our goal to provide our customers with great service and affordable rates. CleanSky Energy's intentions are never to keep any of our customers at a higher rate. I was able to locate your account, and it appears that your contract was not renewed before your contract expiration date. Our records show that expiration notices were sent to the mailing address we have on file. We would like to turn your negative experience into a positive one. Please email us at CustomerCare@CleanSkyEnergy.com or by contacting our Customer Service department at 888-355-6205. We look forward to hearing from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
STAY AWAY
(1 / 5)
“
They sucker you in with a low initial rate and then the second the plan expires they will charge you literally the most expensive rate anyone has ever charged anyone for electricity anywhere. Just because something is legal doesn't mean it is ethical. And this company is the least ethical electricity supply company I have encountered. ”
— Tony
April 23rd, 2021
Hello Tony, thank you for your review. At CleanSky Energy, we strive to provide the best experience we can for our customers. Our intentions are never to keep any of our customers at a higher rate. I was able to locate your account, and it appears that your contract was not renewed before your contract expiration date of 01/15/2021. Our records show that two expiration notices were sent to the email address and mailing address we have on file on 12/11/2020. Please give us a chance to make things right. Please email us at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205. We look forward to hearing from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.8 / 5)
Review for Rovas
(3.8 / 5)
“
Rovas educated me on how to understand my bill. Even if he had to go over things more than once, he was very patient. He walked me through all the options I had to choose from. I ended getting a much better deal than I had. I want to thank him for all the time he spent with me. Sincerely, Sandra Petti ”
— Sandra Petti
April 14th, 2021
We are so happy to hear that Rovis was able to assist with your concerns. We appreciate the positive feedback, Ms. Petti! We are very grateful for customers like you and hope you stick with us for years to come!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Worst company I selected for my electric needs.
(1 / 5)
“
I signed up for my electric supply from last Sept. and I have been charged more KWH rate than what peco signed me up for. The customer service always tell me to contact peco and never wants to resolve my issue for months. Every month my bill is charged extra $40 for no payments. I have been contacting peco & Cleanskyenergy but not resolutions. Very fustrated & angry. ”
— Peco customer
March 23rd, 2021
We value you as a customer and are here to help address any concerns or charges you have on your bill. We would like to get more information and review your account. Please email us with your account details at customercare@cleanskyenergy.com or by contacting our Customer Service department at 888-355-6205 during our normal business hours from 8 am 7 pm EST. We will be more than happy to review your account to see what may have happened and provide you with a resolution. We look forward to hearing from you. Thank you!
