CleanSky Energy - Company Information

“  I was with Clean Sky Energy and was happy with their rate however when my plan was expiring, their rate doubled from what I was paying the prior year. So I switched carriers.
Now I get at least one call a day from someone saying they are from Clean Sky and are offering me as a former subscriber a rate of .0499 which I know is bogus. They play the game to call back on their number and get a manager who is also a scammer. I called Clean Sky on the website number (which of course is different from the scammer number). They assured me there is no 0499 rate. Be careful. These crooks are good. They have your name, address and account information. Scary ”

“  I called the customer service department about the outrageous power bill just delivered to me.

So they almost triple my kwh rate and I wanted to know why. The customer service rep told me that my fixed rate contract had run out and you automatically switched me to a variable rate plan at a % of their choosing. Which would havent have been the huge problem if your company didnt take advantage of the situation and there customers.

I have shopped all the other energy supplies in my area and my new rate is double other variable rate and almost triple other fixed rate contracts. When I asked how they could justify such an outrageous increase way outside the current market value/rate i received a we provide clean energy as an answer. Thats just unethical and a Lie. Clean energy is just a competitive and in a lot of way cheaper then alternative energy sources. I have a list of other 100% renewal and clean energy providers at a variable rate way under theirs. I think using clean energy as a front to take advantage of customer to be a very unethical business practice. I have documented the other rates from competing supplier (both variable and fixed).

I believe companies such as Clean Sky who perform unethical business practices and take advantage of your customer need to be held accountable. These unethical and immoral practices need to be investigated and shared so customers know who they are dealing with especially in times of nation crisis like the pandemic and extreme weather events. Making their business practices even more unacceptable and in my view should be criminal ”

“  They suck. Their sales tactics are SLIMY. I wish I knew the name of the salesperson who came to my apartment complex and harassed STUDENTS to switch over to their company. White boy, about 5'8, dark hair, lots of tattoos. I will NEVER suggest this company based off of his unprofessional and shady behavior towards so many people in my apartment complex. 0 out of 10. ”

“  He was very helpful, answered all my questions and set me up with what I wanted, ”

“  Okay -- I won't do that again. I stupidly signed up for a 3 month locked in rate to a variable rate: "I'll remember to change it when I need to." Of course not. Totally forgot.

I really felt upset when I saw my rate go from 0.077-> 0.1169 -> 0.13975 -> 0.1698.

Up just enough I didn't notice until I finally saw a bill north of $300 (!).
Needless to say, I think this is a bit of trickery and I called CleanSky to say such. To their credit, I apparently received an email notice and one in the mail -- I figured it was spam, forgetting I stupidly signed up for a 3 mo agreement.

Jasmine at CleanSky heard me out, was kind, professional and understanding. I calculated how much more I spent -- nearly $300 when it went variable. You know what?! She actually listened and credited me back $272. VERY impressive. Go Jasmine. Go CleanSky.

My fault. Still think it is wrong to jack up prices when we're all busy and don't notice. But... way to make it right. ”

“  Why are they so expensive at least 3 times what I was paying? ”

“  This company is stealing $ from their customers. They charge an exorbitant amount as compared to other companies - don't let your contract expire - in fact, do not enter into an agreement with this company. DOWNRIGHT AWFUL what they do and the amounts they charge for electricity. DON'T DO IT! ”

“  Excellent customer service ”

“  It was easy to enroll in the energy choice plan ”

“  I have no comment ”

“  Thought about switching to get a better rate but the agent gave me an even better rate ”

“  This company is ridiculous and completely screws people! My electric bill jumped from $238 to $491! And $307 of that was for this supplier! Their reviews are terrible and it is clear why! ”

“  Found out the hard way!! They claim to be the best energy company with the best rates- that's nothing but bullsh*t!! This month their 10 cents more than JCP&L for the month of July!! I don't know about you but I could have used those extra dollars in my pocket not theirs!! Be extremely cautious and keep more of the money you bust your a*ss for!! ”

“  They have been very competitive to my regular electric company. I am very satisfied. I recommended my friend, and help set her up, her bill dropped a a huge difference. We have been very happy with Clean Sky ”

“  No hassle, no problems, enough said. ”

“  Horrible company. Biggest increase than any other company upon completion of contract. Six times higher. Biggest rip off. Dont use them. ”

“  No problems so far! ”

“  Everyone was fabulous!!!!!!! ”

“  Like others I was solicited to switch my provider to Clearsky based on KWH rate lower than Potomac Edison. I signed up for a 3 month promotional period and was assured I would receive reminder emails that it was time to renew. Nope Nada. I got huge bill and called in. I was credited back after they looked into it. I gave them second chance. This time after the 90 days I got a call. I renewed. But it somehow never made it in to their system. So another big bill. When I called this time they had to track down the recording of the phone call to prove I they had called and I agreed to new plan. Another credit applied. and the final period of 6 months was set. That was in april for may start. Now here we are in July and I get a $432 electric bill. My rate went from 6.5 to 15 cents a KWH. All this at 3 months not 6. I called again and said I am done and I wanted credit for the $200 overage to my bill. Originally they offered $150 I said no $200. They came back with $197 credit back. I agreed and said apply it now. They said two billing cycles. I told them I have cancelled and returned to PE and I want credit Now. My bill is due August 2nd with PE so I have to pay it and hope the credit makes it back for next bill. I don't know how they continue to operate like this. No one ever gets reminders or offer to reup plan. They just default to double or triple the promotion rate and leave it up to you to fight to correct. ”

“  A wonderful customer care representative, Karla, navigated me through a transition to new rates. Courteous, professional, knowledgeable, and a great sense of humor to boot. Clean Sky Energy is fortunate to have her on the team. ”