“
We had a rental property that we were not sure how long it would take to lease. CkeanSky offered a no contract with great rates and no cancellation fee. The ease of setting up and canceling service was very simple. Courtney was our contact at CkearSky and she was very professional and friendly. Thanks Courtney! ”
— Amy L
November 18th, 2021
Hi Amy, thank you for your feedback. We strive to provide our customers with great service and affordable rates! We'll continue to do our best to provide affordable service to you and all of our customers. Have a wonderful day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Love clean Energy
(5 / 5)
“
Love Clean Energy and there easy setup ”
— TK5176
November 18th, 2021
Were glad to know that we were able to meet your expectations, TK5176! Look forward to providing you with great service! Thank you for the 5-star review!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Quick and Easy
(4.8 / 5)
“
Clean Sky makes enrollment quick and easy. Once you find a plan that works for you, its a smooth process to getting power. ”
— Brett
November 18th, 2021
We are happy that you are satisfied with our service, Brett! We hope to serve you for many years to come!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Very easy to switch
(5 / 5)
“
Michael was very pleasant and made the switch very easy. He was very knowledgeable. ”
— Angela
November 17th, 2021
We appreciate your wonderful feedback, Angela! We are glad you found the enrollment process to be so easy and we appreciate you instilling your trust in CleanSky Energy! Have a wonderful day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Excellent service
(5 / 5)
“
The young lady I spoke with was very efficient & knowledgeable. ”
— Karen
November 10th, 2021
Thanks for the 5-star review, Karen! Were so glad to hear that we were able to help with resolving your concerns. Thank you for taking the time to share your experience. Have a wonderful day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Break in
(1 / 5)
“
I have surveillance cameras all over my property as well as DO NOT ENTER, NO SOLICITATION and KEEP OFF PROPERTY signs. I had THREE men walk on my property. They knocked a few times before one the men tried to wiggle my door handle. MY DOOR HANDLE. I have two LARGE dogs inside, on top of all those signs and he really tried to see if my home is unlocked? I can easily sue them and ive reported multiple complaints with law enforcement and the company. Dont recommend. sketchy. ”
— Jay
November 8th, 2021
Good morning Jay. We truly apologize for any inconvenience you may have experienced. We can assure you that this is not our standard business practice. We will be more than happy to address this immediately with the appropriate department. Please email your service address to our Escalations department at your earliest convenience at customerconcerns@cleanskyenergy.com so that we can add you to our internal do not contact list to prevent you from being contacted in the future by any entity representing our service in the future. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(3.8 / 5)
Renewal
(3.8 / 5)
“
Rovis from Cleveland, OH was the customer service agent I spoke with. Very kind and informative person. Listened to everything I needed taken care of and helped explain some prior issues from earlier in the summer that had been resolved but were still showing up on my bill.
This man is dedicated to his job and helping out his customers. I hate to say it but I was that customer calling at the last minute before they closed, and he was the last service rep there till past closing time helping me out.
He got me a great renewal rate, locked me in for 6 months, reviewed my previous bill, was very informative, did everything very quickly... and the entire time was incredible.
If management is reading this, this man deserves a raise! ”
— Christopher Albright
November 5th, 2021
Thank you for the great review, Mr. Albright! Were happy to hear that Rovis was able to successfully assist you and provide you with exceptional customer service! We love you hear such positive feedback from our customers. He will receive the proper recognition for his professionalism and awesome customer service. We are grateful to have you as a customer and always here to help. Have a great day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
How the customer service team
(5 / 5)
“
They were very helpful on getting me logged on ”
— Arthur Caprio
November 3rd, 2021
Thank you for the review, Author! Were happy to hear that we were able to resolve your issue. We are always here to help when you need us! Have a great day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great Customer Service
(5 / 5)
“
Customer service rep who signed me up for your service is professional, persistent, knowledgeable, empathetic, polite, and 15 other adjectives. Keep her with your firm. ”
— rundad03
November 3rd, 2021
We are glad to have you as our customer, Samuel! Our goal is to always provide exceptional customer service. We hope that our relationship with you is a long one! Have a great day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
WARREN J. ADAIR, J. D.
(5 / 5)
“
This was only a three month rate supplied by them. I will not renew unless the come close to that on a new contract. Their agent was exceptionally knowledgeable during the enrollment process. It is too early to say how effective they will be in the long run. ”
— WARREN J. ADAIR, J. D.
November 3rd, 2021
Thank you for your review Warren! We strive to always offer you the best competitive rates and outstanding customer service. We are confident that you will enjoy your experience and great rates. Thank you for choosing CleanSky Energy as your supplier. Have a great day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Thanks Karla for all your help today!!
(5 / 5)
“
Renewed my utilities with Karla today. She is very friendly, knowledgeable and helpful. She was able to answer all my questions also. ”
— Lorna Grimm
November 3rd, 2021
We are incredibly grateful that you took the time out to tell us about your experience, Lorna! We are happy to hear that Karla provided you with great customer service and was so helpful! We hope to serve you for many years to come! Have a great day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great company
(5 / 5)
“
It was great they were kind an respectful ”
— Paul wood
November 3rd, 2021
Awesome, thank you so much for your 5-star rating, Paul! We are glad to know that we are providing you with exceptional service. Thank you for being a valued customer!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Excellent SignUp Service - Excellent Price
(5 / 5)
“
I have chosen to work with CleanSky today to supply both my elec. and gas. I have locked in rates and the process was easy and smooth. The representative Edward was easy to communicate with and he was generous with his time as I had first only contacted CleanSky regarding elec., but he then had me look at my gas (Th) rates. I was able to lock into a rate I believe will benefit myself and my family for the next 2 yrs. I appreciate the service and assistance I was given today. ”
— Lee G.
November 2nd, 2021
Great review Lee! We are happy to hear that Edward was able to provide you with great customer service. We love receiving this type of feedback from our customers and look forward to servicing your home for years to come! Thank you for choosing CleanSky Energy as your electric and gas supplier! Have a great day!
“
I signed up for a 3 month plan with these guys - initially no problem. Towards the end of the 3 month contract I called in and informed them that I would not be renewing w/ them.
Fast forward to last month - my bill was the highest it EVER was, and the house is currently vacant! The reason? They increased my rate from under $0.05 to over $0.13 overnight. Met-Ed is currently at around $0.07 - CleanSky is almost DOUBLE that rate. I've emailed multiple times and never received a response. Avoid these people - completely unethical. ”
— Ehren
October 28th, 2021
Thank you for your review, Ehren. We truly apologize for any inconvenience you may have experienced. Our goal is to ensure that our customers have a positive experience. Your concerns have been escalated to our Issue Resolutions department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com with your account details, and refer to this review. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Bait and Switch
(1 / 5)
“
As soon as the contract period ends their "competitive" pricing changes to DOUBLE Peco cost to compate. ”
— Will
October 28th, 2021
Thank you for your review, Will. We truly apologize for any inconvenience you may have experienced. Our goal is always to ensure that our customers have a positive experience. It is never our intention for a customer to have a high rate. Your concerns have been escalated to our Issue Resolutions department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com with your account details, and refer to this review. We look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
BEWARE - SCAMMERS & FRAUDSTERS
(1 / 5)
“
These people have been harassing me and my brother for some time. They send mail that looks like you're late on your bill (so you rip it open, expecting you missed something). Then, they follow up by sending reps to trespass on your property and falsely claim they're with the energy company or your apartment building. They pretend they're locking you in at a lower rate which is untrue, and then they charge you $100 if you don't cancel within 3 days. Terrible business practices - it took me forever to cancel and get my money back. I wish I could refer a lawyer to tackle their predatory business practices. ”
— Andrew Rocco
October 27th, 2021
We sincerely apologize for your negative experience, Mr. Rocco. Our goal is always to ensure that our customers have a positive experience. Your concerns have been escalated to our Issue Resolutions department. Please contact them at your earliest convenience at customerconcerns@cleanskyenergy.com with your account details, and refer to this review. We hope you have a wonderful weekend!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
Sneaky Sales Tactics
(1 / 5)
“
A sales rep snuck into my apartment complex. He then went door to door saying that he was with the utility company and was helping make sure residents were signed up. He told me that I missed a letter about the new utility pricing system and that I should sign up for this pricing plan before it went up. I was in the middle of a work project so I quickly signed off.
Later I looked them up and I realized this was 3x increase in pricing and that this is a common tactic. I immediately filed for cancellation so I wouldn't get the charge (they still haven't confirmed this). I also talked to my building and they said this wasn't the first time that sales members had attempted an unauthorized trespass.
On their website https://cleanskyenergy.com/sales-channels/ you can even see that they warn about this tactic (claiming to be utilities, claiming this was a regulatory change), which makes me think -- why would you need a warning against this tactic unless you were telling employees? I'm guessing this is only on their site to try to cover themselves from lawsuits... ”
— Concerned Cambridge Resident
October 27th, 2021
Good afternoon, Ty. We truly apologize for any inconvenience you may have experienced. Our goal is to ensure that our customers have a positive experience. Our records show that we responded to your google review and have added you to our internal do not contact list based on the information provided to prevent you from being contacted in the future. Our records also show that your enrollment has been canceled and will not become active with CleanSky Energy. Have a great day!
I appreciate your response. I hope this the last case we see!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(1 / 5)
CleanSky is a scam
(1 / 5)
“
CleanSky is an utter and complete scam. A salesman came by and fast-talked me into signing up. He told me in no uncertain terms that this would save me money. For reference, my normal BGE bill was between $100 and $150. After signing up for CleanSky, my bill jumped up to almost $350. I called customer support, and they still tried to say that I was somehow saving money. Save yourself a massive headache and do not fall for their BS. ”
— Mark
October 18th, 2021
Thank you for your review, Mark. This is not at all the type of customer experience that we would want you or anyone to have. We would like the opportunity to at least review your issue to reach an amicable resolution. Please contact us with your information at CustomerCare@CleanSkyEnergy.com. We truly apologize for any inconvenience you may have experienced and look forward to hearing back from you.
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4 / 5)
Very helpful
(4 / 5)
“
The agent (Roveis) was very helpful to My Questions thanks alot ”
— Roveis BARRS
September 17th, 2021
Thanks for the awesome review Ms. Barr! Were happy to hear that Roveis was able to successfully assist you and provide you with customer service of our standards. He will receive the proper recognition for his professionalism and awesome customer service! Have an amazing day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Satisfied
(5 / 5)
“
I had contacted cleansky energy about my bill being unusually high, my customer rep was name Rovis. I explained to him the situation and after reviewing the details we were able to get our bill adjusted due to the circumstances. I am more than satisfied with his professionalism. For all my cleansky energy needs i will be sure to keep in touch with Rovis ”
— Hoa Le
September 16th, 2021
Thats awesome to hear Hoa Le! It's great to know that Roveis was able to resolve your billing issue. We will make sure that he is recognized for his great customer service. We are always here to help and appreciate your business. Have a great day!