Energy Harbor, formerly known as FirstEnergy Solutions, has been serving retail electricity customers since 1997. They are a financially secure independent power producer and fully integrated retail energy provider focused on safe and best-in-class operations and financial performance. With its fleet of reliable generating resources, including substantial carbon-free generation, Energy Harbor is well positioned for long-term value creation and competitiveness in a low-carbon future and is focused on enabling a growing customer and stakeholder base to meet their environmental, social and sustainability goals.
“
The rep that guided me through the process was excellent. Afterwards, called my children and one jumped on the same plan. The other has to wait or risk an early termination fee with her current supplier. ”
— NE OH Golfhacker
May 3rd, 2023
Wow! Thank you so much!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
changes made
(5 / 5)
“
Easy to navigate professional website ! ”
— Vic
May 3rd, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(5 / 5)
enrollment
(5 / 5)
“
I called to change my AEP supplier to Energy harbor. It was quite painless and went very smoothly. I dont think I have received my first billing fro Energy Harbor but it's coming in June (I think) ”
— Dave
May 3rd, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Very good do far
(5 / 5)
“
It was very quick and easy to enroll. Received a response very quickly. Havent gotten my first bill yet nor used customer service so will update review in the future. I have already referred to others. ”
— Sean F
May 3rd, 2023
Thank you!
Billing and Account Management
Customer Service
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Order Experience
Price, Plans and Promotions
(5 / 5)
great service
(5 / 5)
“
reasonable rates ”
— Great service and rates
May 3rd, 2023
Thanks!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
EXTENDED MY PLAN
(5 / 5)
“
continued service with Energy Harbor.. 48 month plan. good rate. ”
— KEN
May 3rd, 2023
Thank you!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Easy to sign up
(5 / 5)
“
Good experience with sign up ”
— John
May 3rd, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Easy Great Experience
(5 / 5)
“
Went to Ohio site and picked out an Energy Harbor Plan. Very Easy and quick to do ”
— Got it done!
May 3rd, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Energy Harbor, Excellent Energy Choice
(5 / 5)
“
This was the second time I've switched to a generation contract with Energy Harbor (I went from Energy Harbor to Energy Harbor). The process was simple, the contract was straight-forward, and I have experienced no issues receiving the power generated. I especially appreciate the reasonably-priced long term plan options. I expect I'll be with Energy Harbor for a long time to come. ”
— Zachmazd
May 3rd, 2023
Thank you for staying with Energy Harbor!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Energy Harbor, Excellent Energy Choice
(5 / 5)
“
This was the second time I've switched to a generation contract with Energy Harbor (I went from Energy Harbor to Energy Harbor). The process was simple, the contract was straight-forward, and I have experienced no issues receiving the power generated. I especially appreciate the reasonably-priced long term plan options. I expect I'll be with Energy Harbor for a long time to come. ”
— Zachmazd
May 3rd, 2023
Thank you for staying with Energy Harbor!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Mr.
(5 / 5)
“
Quick, easy and efficient ”
— Easy enrollment
May 3rd, 2023
Thanks!
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Customer Service
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Price, Plans and Promotions
(5 / 5)
Home owner
(5 / 5)
“
It was easy to follow ”
— Tom Flagg
May 3rd, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
ENERGY RENEWAL
(5 / 5)
“
IT WAS VERY EASY PERSON WAS VERY KNOWLABLE AND HELPFUL ”
— RENEW
May 3rd, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Initial Review
(5 / 5)
“
So far so good, it was a seamless switch. Have not had any issues requiring contact with customer service or billing so w cannot provide a true review on those services. ”
— Molly
May 2nd, 2023
We are confident that you'll be happy with us!
Billing and Account Management
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(5 / 5)
Good
(5 / 5)
“
Everything was good ”
— Ross
May 1st, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Fixed rate price adjustment
(5 / 5)
“
Great customer service ”
— Edward Neal
April 30th, 2023
Thank you, Edward!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Painless
(5 / 5)
“
Everything went smoothly and painlessly . The 3 options were presented and I chose the 1 best for me . Thank you ”
— Dave
April 29th, 2023
Thanks, Dave!
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(5 / 5)
Electric rate
(5 / 5)
“
Customer service was extremely helpful ”
— Brian
April 28th, 2023
Thanks, Brian!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Quick and easy
(5 / 5)
“
I went onto the site, I had energy harbor already but wanted a fixed rate. Super easy. ”
— SHayden
April 28th, 2023
Thank you for continuing to trust Energy Harbor!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Easy to sign up
(5 / 5)
“
Very easy to switch to their service. Very pleased so far. ”
