Energy Harbor Customer Reviews (September 2026 Update)

Updated: September 2026

The best review categories for Energy Harbor are their plans and pricing, with an average of 4.2 stars, and their billing & account management system, with an average of 4.2 stars.

Reviews Overall

4th

Plans & Pricing

5th

Order Experience

6th

Customer Service

5th

Billing & Acct Mgmt

5th

Likely to Recommend

4th

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Reviews by Star

PA Energy Ratings's Gold Tier Providers are the best of the best in Pennsylvania electric. These are the best providers over the past year at providing customers and communities great service, stellar customer service, and top of the line resources, just to name a few things. When you select one of these providers, know you're choosing from among the best options in the Pennsylvania electric market.

Recent Good Review from Tom

Switched to lock in 5 Years rate

Easy

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tom from New Tripoli, PA on April 16th, 2024

Most Recent 5 Star Reviews

9 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Good Prices, Easy Setup

Go to their website, all seamless and straightforward.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Darven P from Bushkill, PA on February 25th, 2024

A Wise Move

I previously had a variable rate with another company and the rate went ballistic. I cancelled that company and went to Energy Harbor. I completed the registration and that is all I had to do. Energy Harbor handled everything and everything went smoothly. By switching I saved $275 for the first month

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— David Latshaw from Allentown, PA on February 13th, 2024

Should have changed to you long ago

Easy to understand and informative

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mom from Camp Hill, PA on November 1st, 2023

Great rate

Made the change to fix my electric rate. All has gone very smoothly so far.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bill from Aston, PA on October 26th, 2023

Saving on electric

I've saved money by switching to Energy Harbor. Thank you.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Cash Savings from Royersford, PA on October 22nd, 2023

Easy switch for a better price

I did everything online. I don't know if I'm actually on the Energy Harbor plan just yet but it looks like it worked ok. 48 months makes me feel a little more secure and they were the only company that I saw that offered it in my area.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— JH from Hatfield, PA on September 29th, 2023

Excellent Service

No issues changing provider.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dawn M from Mercer, PA on September 27th, 2023

Enrollment was easy

Enrollment to switch electricity suppliers was easy.
The final screen showed my Electricity Identification Number and received an email confirming the enrollment and plan terms (rate, time frame)

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dave from Fogelsville, PA on September 27th, 2023

Thank you!

— Energy Harbor

Helpful & Courteous Staff

Had a pleasant conversation and he often make things clearer to me and let me take my time

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Xmas Song from Harrisburg, PA on September 26th, 2023

Thank you!

— Energy Harbor

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Switched to lock in 5 Years rate

Easy

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tom from New Tripoli, PA on April 16th, 2024

Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

ON HOLD FOR HOURS!!! No One Calls Back!

I have called this company many time at all times of the day. No one ever answers!! I have been on hold for hours!!! I am so sick of not being able to speak to someone so I will find another company.

This company does not respond to their on line email contact form either. I'd think hard about using this company

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Rich from Lancaster, PA on January 22nd, 2025

Unhelpful service

I called the company and asked for their gas rates.
I was told that they could not help me because they dd not have
the rates and that i should check the website.
I asked if they would have the rates tomorrow, I was told No

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— M Sklar from Berwyn, PA on July 8th, 2024

Is This the Old Bait and Switch?

I got the renewal letter from Energy Harbor informing me that my new rate will be .1186 starting in July. I am currently paying .10890. Before renewing I checked PAPowerswitch.com and was shocked to find that Energy Harbor is offering the same plan for new customers at .09390. When I called their number I was given two plan options which were more expensive (and longer terms). When I mentioned the Powerswitch price, I was told I would have to cancel my current plan and re-apply to get the better rate. So, they won't give me the customer service of just switching me over to the same rate they offer new customers. I have to do it myself. I've been with them for a year now, so I'm an established customer with a solid payment history. I suppose I could do it myself, but since I have to re-apply somewhere, I might as well look for better rates elsewhere. This is a lousy way to treat existing customers. And, I fear they will take advantage of senior customers by assuming they will just go ahead and renew at higher rates. Maybe all the energy companies play this game, but I don't have to play Energy Harbor's bait and switch game.