Energy Harbor Customer Reviews (November 03, 2026 Update)

Updated: November 03, 2026

The best review categories for Energy Harbor are their plans and pricing, with an average of 3.2 stars, and their billing & account management system, with an average of 3.2 stars.

Reviews Overall

11th

Plans & Pricing

7th

Order Experience

14th

Customer Service

15th

Billing & Acct Mgmt

9th

Likely to Recommend

10th

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Reviews by Star

PA Energy Ratings's Gold Tier Providers are the best of the best in Pennsylvania electric. These are the best providers over the past year at providing customers and communities great service, stellar customer service, and top of the line resources, just to name a few things. When you select one of these providers, know you're choosing from among the best options in the Pennsylvania electric market.

Recent Good Review from Tom

Switched to lock in 5 Years rate

Easy

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tom from New Tripoli, PA on April 16th, 2024

Most Recent 5 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Good Prices, Easy Setup

Go to their website, all seamless and straightforward.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Darven P from Bushkill, PA on February 25th, 2024

A Wise Move

I previously had a variable rate with another company and the rate went ballistic. I cancelled that company and went to Energy Harbor. I completed the registration and that is all I had to do. Energy Harbor handled everything and everything went smoothly. By switching I saved $275 for the first month

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— David Latshaw from Allentown, PA on February 13th, 2024

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Switched to lock in 5 Years rate

Easy

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Tom from New Tripoli, PA on April 16th, 2024

Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

ON HOLD FOR HOURS!!! No One Calls Back!

I have called this company many time at all times of the day. No one ever answers!! I have been on hold for hours!!! I am so sick of not being able to speak to someone so I will find another company.

This company does not respond to their on line email contact form either. I'd think hard about using this company

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Rich from Lancaster, PA on January 22nd, 2025

Unhelpful service

I called the company and asked for their gas rates.
I was told that they could not help me because they dd not have
the rates and that i should check the website.
I asked if they would have the rates tomorrow, I was told No

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— M Sklar from Berwyn, PA on July 8th, 2024

Is This the Old Bait and Switch?

I got the renewal letter from Energy Harbor informing me that my new rate will be .1186 starting in July. I am currently paying .10890. Before renewing I checked PAPowerswitch.com and was shocked to find that Energy Harbor is offering the same plan for new customers at .09390. When I called their number I was given two plan options which were more expensive (and longer terms). When I mentioned the Powerswitch price, I was told I would have to cancel my current plan and re-apply to get the better rate. So, they won't give me the customer service of just switching me over to the same rate they offer new customers. I have to do it myself. I've been with them for a year now, so I'm an established customer with a solid payment history. I suppose I could do it myself, but since I have to re-apply somewhere, I might as well look for better rates elsewhere. This is a lousy way to treat existing customers. And, I fear they will take advantage of senior customers by assuming they will just go ahead and renew at higher rates. Maybe all the energy companies play this game, but I don't have to play Energy Harbor's bait and switch game.