Energy Harbor, formerly known as FirstEnergy Solutions, has been serving retail electricity customers since 1997. They are a financially secure independent power producer and fully integrated retail energy provider focused on safe and best-in-class operations and financial performance. With its fleet of reliable generating resources, including substantial carbon-free generation, Energy Harbor is well positioned for long-term value creation and competitiveness in a low-carbon future and is focused on enabling a growing customer and stakeholder base to meet their environmental, social and sustainability goals.
“
Had a pleasant conversation and he often make things clearer to me and let me take my time ”
— Xmas Song
September 26th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Quick and Easy to Switch
(5 / 5)
“
The switch to the new rate was made the next day without any issues. ”
— Tammy
September 25th, 2023
We try to make the enrollment process as simple as possible!
Thank you!
Billing and Account Management
Customer Service
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(5 / 5)
Excellent customer service
(5 / 5)
“
The gentleman I spoke to on the phone was very clear with pricing and very helpful getting me switched over to a very great price for my power almost half of what I was paying previously ”
— Great Price and Easy to sign up
September 23rd, 2023
Do you remember the name of the person you worked with? We would love to give them credit for your great experience!
Billing and Account Management
Customer Service
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(5 / 5)
Good Company
(5 / 5)
“
It's quick and easy to sign up for Energy Harbor's residential electricity. I highly recommend this company. ”
— Mary Lou
September 23rd, 2023
Thank you!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
EASY PROCESS
(5 / 5)
“
It was quick and simple. Of course I had been with Energy Harbor for the 3 previous years. ”
— Harry
September 22nd, 2023
Thank you so much for your continued trust in Energy Harbor!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Great services
(5 / 5)
“
I was able to sign up for a plan that fit me best. Great resource to have and works wonderfully. ”
— Mike M.
September 22nd, 2023
Thank you!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Natural gas supply
(5 / 5)
“
Everything went well and the information was sent to me by email as I was told by the rep. ”
— Robert Eland
September 20th, 2023
Thanks!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Easy to Save
(5 / 5)
“
After researching and tallking with friends, I went to Apples to Apples and compared several plans. It was an easy decision. I just received my first bill and saved significantly. ”
— Easy to Save
September 20th, 2023
Thank you!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Great price and great service
(5 / 5)
“
Choosing Energy Harbor was an easy choice. Their process for switching to them as a provider was very easy and they communicated well with us throughout the entire process. ”
— Helen MW
September 19th, 2023
We try to make our process simple for our customers!
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Easy to enroll
(5 / 5)
“
Took less than 5 minutes to enroll. ”
— Woody4153
September 19th, 2023
We try to be as efficient as possible!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Did recommend to family
(5 / 5)
“
Had a great experience! ”
— Eschbach
September 18th, 2023
Happy to hear!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Seamless transition
(5 / 5)
“
Customer service is excellent! ”
— Karen
September 17th, 2023
Thank you!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
changing providers
(5 / 5)
“
researched multiple providers and compared and selected Energy Harber they had the best rate for a 4yr fixed term. Signing up was easy just a few key stokes and i was done ”
— Marty
September 15th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(5 / 5)
Excellent customer service
(5 / 5)
“
The agent that helped me out was very knowledgeable and ready to help. ”
— Chasity
September 15th, 2023
Thanks!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Just changed to this company.
(5 / 5)
“
It was fast & easy! ”
— Valerie D. R.
September 13th, 2023
Thank you!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Review
(5 / 5)
“
Tried to apply on internet. It didnt work. So I called an received excellent service ”
— Dawn
September 12th, 2023
Thank you!
Billing and Account Management
Customer Service
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(5 / 5)
Just another favorable review
(5 / 5)
“
Price was right. I made an error a selected wrong plan. Called right away and my mistake was corrected and I signed up for the right plan. Customer service is SERVICE ! ”
— Tim
September 12th, 2023
Thanks Tim!
Billing and Account Management
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(5 / 5)
Five Star All The Way
(5 / 5)
“
Oh my goodness! Energy Harbor really delivers savings that make a difference. ”
— Richard H
September 12th, 2023
Thank you!
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
Reduced Monthly Rate
(5 / 5)
“
I was an existing customer for about 6 months. I saw that my rate of 0.0968 was now being offered at 0.0918. I requested the new rate online without any issues and the change was executed in 1 week. ”
— Mike B
September 11th, 2023
Thank you!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Easy Enrollment
(5 / 5)
“
I was sent an email from my current electric supplier about other suppliers that cost less than what I was paying so I chose Energy Harbor & it was very simple. ”
