Energy Harbor - Company Information




About Energy Harbor

Energy Harbor Logo

EGS#:

Energy Harbor, formerly known as FirstEnergy Solutions, has been serving retail electricity customers since 1997. They are a financially secure independent power producer and fully integrated retail energy provider focused on safe and best-in-class operations and financial performance. With its fleet of reliable generating resources, including substantial carbon-free generation, Energy Harbor is well positioned for long-term value creation and competitiveness in a low-carbon future and is focused on enabling a growing customer and stakeholder base to meet their environmental, social and sustainability goals.



Pennsylvania Energy Ratings Score:


( 3.6 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Energy Harbor Customer Engagement

665   Reviews

618   Replies

Response Rate:
92.93 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Energy Harbor




665 Reviews and 618 Replies for Energy Harbor


Energy Harbor sign up

(5 / 5)

  I am an existing customer. Signed up for a new, less expensive package through the PP&L sight, it could not have been easier. Thanks.

George Skelly
September 8th, 2023

Thank you!

Energy Harbor Responds September 27th, 2023
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Easy

(5 / 5)

  Easy to switch, so far so good. Waiting on my new rate with energy Harbor

Rick
September 6th, 2023

Thanks!

Energy Harbor Responds September 27th, 2023
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Switched from PECO to Energy Harbor

(5 / 5)

  PECO raised it's rates and I was looking for a "fixed" rate for a longer period of time. The customer service rep was very helpful to work with and answered any questions I had when signing up.

Great Company
September 6th, 2023

Thank you!

Energy Harbor Responds September 27th, 2023
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My electric bill

(5 / 5)

  Outstanding

Myrna
September 6th, 2023

Thanks!

Energy Harbor Responds September 27th, 2023
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Very competitive pricing

(5 / 5)

  Third time I changed pricing within 2 years to obtain improved pricing with supplier

Rj
September 5th, 2023

Thank you!

Energy Harbor Responds September 27th, 2023
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Switched from AEP Ohio after their big rate increase

(5 / 5)

  The only issue I had was selecting the correct Ohio Power option on page 3 of the sign up, if you were originally a Columbus & Southern Customer you have to select that option during signup on page 3 to put in the SDI number.

Paul Darnell
September 5th, 2023

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SAVING $$$

(5 / 5)

  EASY TO ENROLL, BEST PRICING

SANDY
September 5th, 2023

Thank you!

Energy Harbor Responds September 27th, 2023
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easy transfer

(5 / 5)

  Had Energy Harbor with a higher price but saw a lower price and they honored it and transferred everything very easily.

Papsyams
September 5th, 2023

Thanks!

Energy Harbor Responds September 27th, 2023
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Switched from Toledo Edison

(5 / 5)

  Toledo Edison is a Joke. Energy Harbor has GREAT prices. Couldnt be happier with our choice to switch

Taylor
September 2nd, 2023

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Easy sign up

(5 / 5)

  Easy to sign up for a plan. Quick turn around about acceptance of the new coverage.

Arnold
September 1st, 2023

Thanks!

Energy Harbor Responds September 27th, 2023
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5-star for me!

(5 / 5)

  Easy sign-up, good price, no extra charges ~ good choice!

Red Dragon
September 1st, 2023

Thanks!

Energy Harbor Responds September 27th, 2023
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New Customer

(5 / 5)

  Sign up was easy. Hope service is as smooth.

GetSmiley
September 1st, 2023

Thank you!

Energy Harbor Responds September 27th, 2023
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Fast and Efficient Service

(5 / 5)

  Very knowledgeable agent set up my account efficiently. She was patient in helping me set up services. Highly recommend Energy Harbor to anyone wanting to save on electric bills!

Carol
August 31st, 2023

Thank you!

Energy Harbor Responds September 27th, 2023
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Excellent Affordable Carbon-Free Option

(5 / 5)

  EnergyHarbor is an excellent choice for anyone looking to lower their electric bill without worrying about filling the air with carbon. Great rates, no early termination fee- there's no reason to not!

Joe
August 30th, 2023

Thank you!

Energy Harbor Responds August 31st, 2023
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Great CS

(5 / 5)

  Jasmine was exceptional. She was patient and helpful in registering for new rate. Made my experience with your CS great.

GigiA
August 30th, 2023

We're happy to hear that Jasmine could help you!

Energy Harbor Responds August 31st, 2023
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Upgrading with Energy Harbor was a breeze!

(5 / 5)

  Couldnt have had a better customer service interaction.

J. Hall
August 29th, 2023

Wow! We're happy to hear this!

Energy Harbor Responds August 31st, 2023
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Changing suppliers.

(5 / 5)

  After further checking to see if I got a good price when I recently changed suppliers I found that your pricing was much better and it was a fixed rate for longer time. I switched over right away.

Nona Brown
August 29th, 2023

Thank you!

Energy Harbor Responds August 31st, 2023
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Excellent customer service

(5 / 5)

  I only called customer service a few times but, each time no matter who I spoke to they were very helpful, nice, professional, and knowledgeable. They also have the best rates for our area.

RandR
August 29th, 2023

This is so great to hear!

Energy Harbor Responds August 31st, 2023
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Simple and Easy

(5 / 5)

  Energy Harbor staff were great to deal with and their rates are almost always the best around.

Steve
August 25th, 2023

Thank you!

Energy Harbor Responds August 31st, 2023
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Easy

(5 / 5)

  I had hoped to be able to alter the rate change with a service rep, but I was told that I had to go through a new enrollment online. I did this and within days it was accepted. It was easy, but it would have been even easier if I had been able to do this with just a phone call.

Tigress
August 25th, 2023

Thank you!

Energy Harbor Responds August 31st, 2023
Billing and Account Management
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