“ They added about $75/month on top of the usage ”
“ I recently signed up for the Frontier Utilities Easy Bill 12 plan, which advertises that below 1000 kWh there is a flat rate of $75 and at 1000 it is 7.4 cents/kWh. Be aware that at 1001 kWh the rate goes up to 19.9 cents/kWh. This can be seen on the Facts Label but is intentionally placed so that it is easy to miss, which I did. I called to ask about switching to a different plan to avoid the cancellation fee but the man I talked to, though he was nice enough, was only able to offer 1 other very high rate plan. ”
“ Don't understand and no one will talk to me ”
“ Took out a past due and current balance when I tried to pay by phone. I was paying the past due only because I'm really low on money right now and they cleaned my account out and when I called to correct I got a robotic, couldn't care less attitude. I had to file a dispute with my bank just so I could access funds for food and gas until my next payday in TWO weeks. Not good at all. ”
“ Power to Choose listed this plan for 7.3 cents a KWh what appeared to be up to 2000KWh. Reading the fine print, you pay more than 3x that rate for usage UNDER 2000KWh. Buyer beware. ”
“
The paper bills are sent out with different delivery times. There is not enough time from the receipt of the bill to pay it. As a result, and I believe this is purposeful, the chances of being late are greater.
I did not receive my bill on two occasions. If you are unaware you are late, they immediately charge the late fee, but the very next day they charge a :DNP notice fee" of $20.00. This has become a significant burden from this company. During conversations with them about it, they are evasive, and take special glee. Of course, their profit soars when this happens, so they are deliberately indifferent to the problem. I think it is designed this way., forcing people to sign up for direct access to your account (but that has electronic privileges I wish to avoid).
They apologized 8 times, but refused to remove the $25.87.
When I get the next chance, and am not locked into their contract, my response will be "good bye" ”
“ First year great. Affordable. Down hill from there. Bill more than DOUBLED. Same home, same usage. Called several times and was told nothing they can do. The higher manager was to call me back. Never got that call. Switch before you contract ends. ”
“ I switched the frontier against my better judgement. I had a family emergency and forgot to pay my bill before diconnection. I was disconnected. I immediately called to make a full payment and it was immediately deducted from my bank account. I paid at 10 am. Cistomer service informed me that it would be back on within 2-4 hours. When i returned home at 6.15 pm. I was still without power. I called oncor (services) they informed me that FRONTIER never sent them a request for reconnect still at 6.30 pm. Frontier closes at 6om and no emergency contact for after hours help. I have NEVER DEALT with so.ee shady company as frontier in my life. Come to find out this happens often to other consumers. I will be switching services immediately and pay my early term fee to get away feom them immediately. I cannot stand thier lack of communication or THIER irresponsibility to follow thru with business services. ”
“ I switched the frontier against my better judgement. I had a family emergency and forgot to pay my bill before diconnection. I was disconnected. I immediately called to make a full payment and it was immediately deducted from my bank account. I paid at 10 am. Cistomer service informed me that it would be back on within 2-4 hours. When i returned home at 6.15 pm. I was still without power. I called oncor (services) they informed me that FRONTIER never sent them a request for reconnect still at 6.30 pm. Frontier closes at 6om and no emergency contact for after hours help. I have NEVER DEALT with so.ee shady company as frontier in my life. Come to find out this happens often to other consumers. I will be switching services immediately and pay my early term fee to get away feom them immediately. I cannot stand thier lack of communication or THIER irresponsibility to follow thru with business services. ”
“ I switched the frontier against my better judgement. I had a family emergency and forgot to pay my bill before diconnection. I was disconnected. I immediately called to make a full payment and it was immediately deducted from my bank account. I paid at 10 am. Cistomer service informed me that it would be back on within 2-4 hours. When i returned home at 6.15 pm. I was still without power. I called oncor (services) they informed me that FRONTIER never sent them a request for reconnect still at 6.30 pm. Frontier closes at 6om and no emergency contact for after hours help. I have NEVER DEALT with so.ee shady company as frontier in my life. Come to find out this happens often to other consumers. I will be switching services immediately and pay my early term fee to get away feom them immediately. I cannot stand thier lack of communication or THIER irresponsibility to follow thru with business services. ”
“ We been with this company quite sometime now just contact customer service and it was horrible experience called to get additional few days extension due to how we get paid and there were just nonchalant we always had paid and paid in full which we willing in a few days just Gerry unhappy are this point ”
“ During a ultra busy time in life I missed the letter for renewal of Frontier - and had not been worried about it because I figured the rate would only be raised 10 or 20 percent of the intro rate. Boy was I wrong! They jacked the rate up more than double. At first I thought our home usage must be up because of the hard winter in PA. Then the rate was still excessive in the spring so I called and found out they had jacked the rate much higher than PECO or anyone else would charge. They would not negotiate a decrease so I cancelled. We lost hundreds of dollars by missing the renewal date so watch out! ”
“ I selected Frontier utilities because they had one of the lowest rates in the Dallas area. I had a lot of problems with their billing and their customer service was terrible. They would not send me the bill and then say they did and charge me a late fee. One bill as well as the warnings came in after they had already cut off my power. I called and paid the late fee to get my power turned back on. I asked the representative if there will be any charges for turning my power on and he said no. I then had a $50 charge for them turning my power off and on my next bill. Luckily this was the last month under my contract so I changed providers. They ended up charging me 12.7 cents per kWh on my last bill out of contract. My main disappointment was their customer service/billing. I would not recommend the energy provider to anyone. ”
“ I only used them during our move transition. They were able to connect immediately. However, this is The one and only thing they have done right. Once we moved, we cancelled service. The fiasco began. Customer Service is deplorable and getting a refund of your money and an accurate final bill seems to be the equivalent of getting a Presidential Pardon. Very rarely does anyone give you all the information you need and the information in the auto generated emails do not not align with their actual practice. Each time I called I had to speak with a supervisor just to gain an understanding of what was really going on (Only reason I can even give a 1 for customer service). They have a long way to go in the customer service experience area of business. ”
“ My wife activated Frontier Utility as our primary electricity provider sometime in July 2015. The price per KWH was low in the beginning of the service contract. We paid this amount for several months but then my wife and I divorced and I left the residence in December 2015 and no longer paid the bill and was forced by a court of law not to disconnect any utilities. According to Frontier Utilities, The service was not officially disconnected until January of 2016. They told me that I had a balance over $300, the divorce was unfortunate but that I must pay or that they would report me to a credit bureau. I asked for a itemized breakdown of charges during that time period and asked them to remove any late fees or charges and that I would pay for the services that were used through November. they agreed to cut some but not all and mandated that I pay through January. I begrudgingly agreed to a payment plan to settle the debt that I did not agree with but did use some of the services and felt obligated to settle the debt. After paying the first 2 payments (nearly $100 each) of the settlement, I was called for the final settlement payment and was discussing the final payment which went up from original agreement and that I wanted any additional fees taken off and that it was unfair that I was charged for energy services/Late fees and for a place that I no longer lived and that I was legally not allowed (Divorce-court order) to cancel services in December. The person handling this case starting getting rude, threatened to report me to credit bureaus (Which they already did) and I stated that I have more than met my financial obligation to Frontier Utilities, and I stated for them to go ahead and report this action and stop contacting me at a work number and that they continued to Harass me via work phone. Over the 7 months of service, I was charged over $300 in additional fees/penalties/charges and this does not include small hidden fees in the actual bill. This company has belittled me during a difficult time in my life, their professional courtesy was non-existent and made me feel like a criminal.I asked that my account balance be shown as paid in full based on the funds already paid and for them to stop calling me at work.This company will not work with nor follow through and help the customer even though all energy services have been paid for and satisfied.Jared-supervisor of collectionAnother billing clerk Ambrosio gave me additional info on the account and continued to protect his supervisor- (Jared) When I asked to speak to Jared's supervisor, he declined and said that he was all I could speak to regarding this issue.All of this over a $98 balance (additional fees/penalties/charges) that continued to escalate even after they threatened to report to my credit and already did so.I am not the type of person that complains about these things but I felt that others should know how I was treated and to read reviews prior to just taking the cheapest option! ”
“ Do Not Sign up with this company. Even if the rates are good, They'll leave you with a bad taste in your mouth!!!!! ”
“ Horrible Customer Service!! Do not think you have 3 days to cancel after you sign up with them because they will send you a bill for $18 for less than 1 day usage. They say 3 days to cancel but once you cancel, it takes up to 30 days to dispute and cancel. The customer service lady was also very rude and I literally waited 1 whole hour on the phone just to get an agent on the phone to help me. My average monthly bill is only $140. If I paid $18 per day...it would come out to $540 per month. Their customer service is beyond horrible and expect to wait 45 minutes to an hour just to get someone on the phone. Will NEVER recommend them to anyone or ever use them again...no matter how cheap their rates are!! ”
“ This is the most unethical and scam ridden company in the dereg power industry. They have a record number of complaint to the Texas Power Commission, I had to audit every bill as they had over charged me per the meter readings, and now they are harassing me for a balance that is their mistake which they even admitted! Run away, don't walk, run from this screwed up organization! ”
“ The associate speak very rude while in the call. He is not even answering properly. My experience is very bad with this service and is not at all good. ”
“ Was in a contract for some time at a low price, but when the contract expires if you don't remember they will charge you predatory rates to make up for it instead of actually charging you reasonable amounts. We got hosed for a few hundred because of this, needless to say I'll be steering people away from them for the foreseeable future. This will cost them way more than simply doubling my bill. ”
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