“ Used frontier for over a year, last month they went from .08 to 19 cents and charged a 9.95 fee more than doubling our bill. Should have read the reviews of how this company operates. ”
“ I renewed my existing account with Frontier but was told one thing and now they billed me a higher khedive rate. I suppose to have a fixed rate of 9.9 for 1000 kWh and then a little higher over 2000 kWh. My usage for this month was 1539 and Im being charged over $200.00 this month. This is nit correct but the company wont do anything about it. Im contacting my attorney as well as BBB. Im on a fixed income and I cant afford this. ”
“ I was less than 24 hours late paying my bill due to a death in the family. There was no notice, no grace period...nothing...only a late fee attached to my bill. I reached out to customer service and got ZERO response...just crickets. Then when I moved my service after a year, I get a $22 fee for using less than 100kW even though it was a partial service period. If I could give less than 1 star I would. ”
“ Excited about a low cost per unit of gas I signed up for Frontier Gas. After signing up I read the reviews. I was mortified. Immediately, I attempted to reach out and cancel my order. Frontier would answer the phone and as soon as I stated the purpose of my call they would put me on hold, up to an hour and half, this happened several times. When I was finally put in touch with someone who could "complete" my request I was told there would be NO confirmation email or verification number. I immediately contacted the gas company and relayed what had happened. They were able to stop my account from being transferred to Frontier. WHAT A NIGHTMARE! ”
“ The company will allow people to turn your service off without anyone's consent. Also, they will take a payment without recording the payment so it will look like a payment was never made. They will also run your credit several times and put you on fraud alert and charge you extra because of it. They are not properly trained and will transfer you to 5 people when they are asked to be held accountable for their mistakes. They made promises to correct the issue and when asked to have it in writing they first agreed, but 5 minutes later they denied it. As of right now, the trust with the company is completely gone. Do Not Use This Company. ”
“ Signed up and twice was told they do not offer coverage. I am in a community plan that has no restrictions on opting out but Frontier refuses to provide service. ”
“ Bait and switch bills inconsistent billing periods ”
“
They are quick to sign you up but after that try and get in touch with a customer rep. is like pulling teeth from a great white. 90+% of the time you get that same old recording for new service, and when you do get someone its a foreigner that you cant understand. Even then its a 3 ring circus trying to get something done.
Run from them like a scalded ass ape. ”
“ Had two accounts with Frontier and moved service from one address to another. Without notice my due dates changed and paid for my service one day late after catching the adjusted due date. Not only do they charge a late fee they also charge a disconnect notice fee of $60. Really, I never received a notice. Why would you double bill a late pay of one day? My service was $90 and disconnect notice fee of $60? The scam you to get you in the door and then hope you pay one day late to bill you a late fee and disconnect fee for amounts equal to your usage. Total BS. Do NOT use this company. ”
“ Out of town on vacation (7/13-31 & 8/18-26/2022), turned off thermostats (upstairs and downstairs, as always when we are away). Only thing running was the refrigerator. Still charged me excessive usage charge even though we were away (have airline tickets as proof). I switched plans and informed Frontier. They continued to charge me, along with the new company even though I was no longer their customer. Horrible customer service to resolve both issues. Would not recommend or use this company again. ”
“ Beware and dont let your contract expire, goes to a variable rate, was paying 11 cent raise to 22 cents with no warning ”
“ I just switch with frontier less then a month. Its says on their website satisfaction guaranteed. I called said 280 its too much, you are charging more money then my previous service, he was very rude, the person I talked to said go switch back so I did with TXU again. Now I received 521 dollar bill. R they stupid. Blood suckers. Money doesnt come from the Trees. Hes the one who told me to switch. Shame on them. Please do not trust them. ”
“ It was a mistake signing up with this company, I've been paying electricity bill for God knows how long. Highest i paid on electricity for a month was $180 cos i regulate usage in my house. I signed up with this Frontier utility, my first bill for 2 weeks was $191, i was blown away. The next bill i got was $500 for 1 month, i had to terminate their service ASAP. They later brought a bill of $400 for the my last 3 weeks.. Runnnnnn this shit is crazy. I paid electricity bill of $1,100 for 2 months.. This is what i normmaly pay for a whole year with JUST ENERGY. ”
“ They tell me that 11 cents per kilowatt and no on call delivery and I confirmed with them on the phone 3 times before I sign the contract. When the bill came in, they charged me $112 for on call delivery. I asked the customer support and they said they would check the recording of the previous call and talk with their supervisor. I called them later and now they deny everything. ”
“ Never have I EVER had a bill over 400 dollars. Ive been with this company 6 months and in those 6 months Ive had 3 bills over $450 including this month at $645. Its only my daughter and I in this house, no way Ive used som much electricity. Ive called and They say thats the amount of klw Ive used, no way. I have friends with bigger houses then mine with half that bill. ”
“ It was time to renew my contract. I called and did just that. When I got my bill it was almost twice what we had agreed on. When I called to correct problems they said I had no contract and there was nothing I could do about it. I was robbed for two months until I could switch to someone else.it's ”
“ I WAS paying $76/mo for under 1000kwh usage. (950sf apt) When that plan expired, the best they would do for me was a minimum 225% increase in my bill. Trying to play their game, I elected the 1k-2k kwh/mo plan so I could get a $100 credit ea mo but the bill is still over 225% more from what I was paying per month. Legalized ROBBERY! RUN Fast from this company! ”
“ I attempted to switch to Frontier Utilities on 11/16/2021 through PPL's standard offer. I received a confirmation from PPL that my enrollment was successful at a rate of 7.016 cents per kWh. I never heard from Frontier Utilities until 1/31/2022. By the time I heard from them, they changed the rate to 8.315 cents per kWh, which is not what I enrolled in. Because of Frontier's slow turnaround time, I am now paying nearly 20% more than I should be paying. I will never do business with Frontier again and encourage others to stay away from them as well. ”
“
Worst customer service ,
Unreasonable price ”
“ Worst customer service , unreasonable bills , not responsible ”
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