Frontier Utilities Customer Reviews (July 2025 Update)

Updated: July 2025

The best review categories for Frontier Utilities are the order experience, with an average of 3.3 stars, and their customer service, with an average of 3.2 stars.

Reviews Overall

8th

Plans & Pricing

8th

Order Experience

8th

Customer Service

8th

Billing & Acct Mgmt

8th

Likely to Recommend

8th

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Reviews by Star

PA Energy Ratings's Gold Tier Providers are the best of the best in Pennsylvania electric. These are the best providers over the past year at providing customers and communities great service, stellar customer service, and top of the line resources, just to name a few things. When you select one of these providers, know you're choosing from among the best options in the Pennsylvania electric market.

Recent Good Review from Chuck

Frontier

I actually expected lower elect costs, but will wait a bit longer.

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Likely to recommend

— Chuck from Freedom, PA on March 31st, 2025

Most Recent 5 Star Reviews

11 Customer Reviews Written Overall

Read All 5 Star Reviews

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Likely to recommend

A+ all the way.

Never a problem, always quality service.

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— CAC from Springfield, PA on November 25th, 2024

Frontier is the cheapest for the longest time period.

I checked out the prices online and Frontier was the best for the longest period.

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— JPM from Bethlehem, PA on June 30th, 2024

My switch

As a lot of people were upset about the other energy company I took the liberty to switch companies and I am glad I did.

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— Pat from Denver, PA on April 8th, 2023

Save money on energy cost

PPL prices are 14 plus and Frontier is 9.99 which is a savings. I like paying less so was glad to sign up with Fronier. We have electric heat so our bills are high despite having the temps. turned down

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— Mim Martin from New Holland, PA on April 3rd, 2023

Frontier Energy

My bill is about $8 lower this month. Great service.

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— Nelson Harrison from Pittsburgh, PA on October 16th, 2021

Have been with them for 12 months...renewing for another 12 months

We've had absolutely no problems with this power Co. and renewing for another 12 months below the current electric rates.

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— Craig Brosius from Selinsgrove, PA on May 11th, 2021

Hi Craig , thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our customers, and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback

— Frontier Utilities

Electric

Very easy

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— Carol from Long Pond, PA on January 18th, 2021

Hi Carol , thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our customers, and were so glad to know you've valued your experience with us. Thanks again for leaving your feedback

— Frontier Utilities

Excellent

No problems to report

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— Sandra from Glenshaw, PA on October 20th, 2020

Hi Sandra , thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our customers, and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback

— Frontier Utilities

Great Electric Company

So far they are wonderful

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— Dawn K from Pittsburgh, PA on September 10th, 2020

Hi Dawn, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our customers, and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback

— Frontier Utilities

Good so far

It's only been a month. Last energy provider turned into a real prick at the end.

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— Like from Thompsontown, PA on September 5th, 2020

Hi, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our fellow Texans and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback.

— Frontier Utilities

No problems with Frontier Utilities

Access to Frontier was good, no hassles and application process straightforward

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— Bob from Malvern, PA on March 11th, 2019

Most Recent 4 Star Reviews

5 Customer Reviews Written Overall

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Wonderful

I'm saving and I'm happy about that. Thank you.

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— Patrick Grant from Wallingford, PA on June 18th, 2024

Did I miss something on order form?

I only gave 3 stars on recommendations and price because I'm not sure if I read the agreement correctly and will have to contact them. My bill reflects the correct price per kwh but also has an additional customer charge of $9.95. I don't recall seeing that cost specifically but will look into it.

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— John T. from Rural Ridge, PA on April 14th, 2024

Good Customer service

No problem with them

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— Robertf88 from Philadelphia, PA on June 20th, 2021

Hi Robert, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our customers, and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback

— Frontier Utilities

So far so good

I havent had to complain

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— Heather from Levittown, PA on September 6th, 2020

Hi Heather, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our customers, and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback

— Frontier Utilities

Burrows -Frontier Energy Ratings

To date, our experiences with Frontier have been positive, no complaints. We have not had a reason to contact your "Customer Service" resources but have given them a high rating due to our positive experiences with Frontier.

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— Burrows -Frontier Energy Ratings from Hazleton, PA on January 23rd, 2019

Most Recent 3 Star Reviews

2 Customer Reviews Written Overall

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Frontier

I actually expected lower elect costs, but will wait a bit longer.

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— Chuck from Freedom, PA on March 31st, 2025

Thought i signed up, but service never started

I thought Ihad signed up but service has not yet started. I filled out the information on November 15th with Frontier with the 6-month at 6.99.

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— Jim from Pittsburgh, PA on January 17th, 2019

Hello jwenger55@gmail.com
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I will be more than happy to further assist you with your request. Feel free to contact me at Resolution@FrontierUtilities.com
Sincerely,
Araceli R.

— Frontier Utilities

Most Recent 2 Star Reviews

4 Customer Reviews Written Overall

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I havent been contacted by them...wasn't sure the transfer was completed

After completing the online service transfer, I never heard a word that the transfer went through. I was thinking about signing up with another company when I got this survey. I didn't want to give them bad or good marks since there was no contact with them.

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— Joseph Malham from Easton, PA on November 14th, 2024

Not enough time

Not sure yet

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— John from Philadelphia, PA on May 6th, 2021

Hi John, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our customers, and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback

— Frontier Utilities

Stay away!

Frontier Utilities gave me a great rate for 6 months and said that they would send a letter to let me know that my agreement was up and it would give the option to continue or cancel. I found a better rate with another company and tried to cancel Frontier Utilities through e-mail and phone and it still showed on my bill, however the rate went from 7 cents a kWh to almost 13 cents a kWh! Still couldnt get anyone to cancel! I had to go to DLC to get it changed! This is a classic bait and switch if you ask me. Walk away!

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— Braden from Presto, PA on October 8th, 2019

My bill was higher this month than ever!!!!!

I was shocked, Im a senior and on a budget, living in a small condo and respecting electricity, keep looking

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— Martha from Harleysville, PA on January 2nd, 2019

Most Recent 1 Star Reviews

19 Customer Reviews Written Overall

Read All 1 Star Reviews

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Bait and switch

Was in a contract for some time at a low price, but when the contract expires if you don't remember they will charge you predatory rates to make up for it instead of actually charging you reasonable amounts. We got hosed for a few hundred because of this, needless to say I'll be steering people away from them for the foreseeable future. This will cost them way more than simply doubling my bill.

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— Ais from Wilkes Barre, PA on March 31st, 2025

THIS FRONTIER ENERGY IS HORRIBLE!!!!

They gave us a comparable rate for a few months, then when it was time to renew they TRIPLED the rates. we got a bill that was several hundred dollars higher than what it would be with ppl. no way should this be allowed to happen the rates should not price gouge the customer if they dont switch and hop off month to month. THIS IS A JOKE

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— Paul Vitiello from Scranton, PA on July 17th, 2024

Jacked up my rate to 0.19 when energy prices dropped everywhere else.

My plan with them ended, and they hit me with a 0.19 rate. Check this out. I used 341KwH in April and my bill was $62.59, then in May I used 305kWh...that's 36kWh LESS than April, and because they jacked up my rate my bill was $100.34! I'm totally not paying that, because it's taking advantage, it's usury, it's a rip off, AND because this is an 1100 sq. ft. apartment, not a 3-bedroom townhouse, and no way should my bill be that high, EVER. Especially when rates are now in the 0.089 range. Then I called and complained and they told me to call PP&L, who then told me to call Frontier, which of course makes sense since THEY are the ones responsible for this jacked up rate. And the other thing is, no advance notification of a higher rate about to be charged? They just shoot your rate up without telling you?? What kind of crap is that???

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— Eric from Hummelstown, PA on May 29th, 2024

Snakes

All these companies move you to a crazy-expensive plan upon expiration of the original deal. But, unlike others I have dealt with, Frontier doesn't let you cancel for two billing cycles. So, a gotcha scam! And shame on the PUC for letting this happen.

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— Allentonian from Allentown, PA on August 25th, 2023

Buyer beware

Used frontier for over a year, last month they went from .08 to 19 cents and charged a 9.95 fee more than doubling our bill. Should have read the reviews of how this company operates.

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— Fierybug from Palmerton, PA on July 21st, 2023

Do not trust them.

It was time to renew my contract. I called and did just that. When I got my bill it was almost twice what we had agreed on. When I called to correct problems they said I had no contract and there was nothing I could do about it. I was robbed for two months until I could switch to someone else.it's

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— Unhappy. Victim from Ickesburg, PA on February 24th, 2022

Took Over 2 Months To Process And Then Charged Higher Rate

I attempted to switch to Frontier Utilities on 11/16/2021 through PPL's standard offer. I received a confirmation from PPL that my enrollment was successful at a rate of 7.016 cents per kWh. I never heard from Frontier Utilities until 1/31/2022. By the time I heard from them, they changed the rate to 8.315 cents per kWh, which is not what I enrolled in. Because of Frontier's slow turnaround time, I am now paying nearly 20% more than I should be paying. I will never do business with Frontier again and encourage others to stay away from them as well.

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— Brian D from Harrisburg, PA on January 31st, 2022

I will never use this company again.

I switched to this company for a 3 month term. They sent me a letter saying my contract would be up soon and another letter will be coming to me with my options. I NEVER GOT A 2ND LETTER. my rate was doubled and they charged me a 9.95 fee. Believe the reviews and stay away from this company. They have no integrity.

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— Very Disappointed from New Cumberland, PA on July 28th, 2021

DO NOT SWITCH TO FRONTIER ENERGY UTILITIES NO MATTER WHAT THEY OFFER

The problem: its impossible to cancel. i spent the better part of 2 days calling them. The first call i got right through to a person and she transferred me to their cancellations department. I waited on hold for 4 hours.. My phone died and i tried again. 4 more hours and it hung up on me.

I called in fuming and they said there isnt anything they can do that i just ahve to wait

who can handle waiting more than 4 hours? i have a life and work and cant afford to take days off work to cancelt his service which is about t o triple my rate and charge me a monthly fee of 9.95

people do not make the mistake of switching to this company, please choose someone else or go straight through PPL
the penny you save isnt worth it in the end

and you wont save they will jack prices up and kill you in a few months.

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— PAUL MICHAEL from Scranton, PA on April 15th, 2021

Hi Paul, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

— Frontier Utilities

Beware .

If you call them to cancel your contract (because when your contract is up they will rape you on new , variable terms) they will put you on endless "hold". Tried 5 times. Pretty cheap tactics for utility company. tried to email them to cancel the contract-no can-do over email.and another lie on the top: it might take up to two months to switch. BS. Peco says 3 days for electric switch. So it's all good, until the end of the contract.that were all of your troubles will start.

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— Bob from Newtown, PA on March 25th, 2021

Hi, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

— Frontier Utilities

Horrible company

Frontier will triple your rate, after the promo, without notice. I have a letter stating my contract does not expire until April 1. Yet in January the con company tripled my rate. I have filed a complaint with the PA PUC AVOID.

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— Chico from Langhorne, PA on March 14th, 2021

Hello Chico, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

— Frontier Utilities

Switch to frontier utilities

Attempt tp switch was painful. website difficult to navigate. after you get confirmation email and number , you never hear from them. called to confirm switch 3 times, got transferred to different departments,but never got a straight answer. Started in december 2020, switch still no happened , now it is march.
rates may be good, the rest is not. contacted another utility and got emails, letters and switch occurred in 3 days. do not use frontier.

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— Switch To Frontier from Hazleton, PA on March 10th, 2021

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

— Frontier Utilities

Rip off

They don't notify that your term is up, they just raise the rate and don't change it when you call to notify them.

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— MR from Downingtown, PA on November 19th, 2019

BE CAREFUL!

Make sur you call to continue your current rate. If you miss making the call you will be placed in a variable monthly pool and get burned just like I did this winter. Watch your bills and be aware!

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— George P. from Jessup, PA on March 21st, 2019

Hello George P.
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I will be more than happy to further assist you. Please contact us at Resolution@FrontierUtilities.com
Sincerely,
Araceli R.

— Frontier Utilities

Pasquale Sorco.

It has been two months since I signed up for Frontier Service via Pa Energy Ratings and my service has not been switched to Frontier.
Pa Energy Ratings order # 425028. Frontier order # 0639520. What happened????

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— Pasquale Sorco from Pittsburgh, PA on November 19th, 2018

Hidden fees

I use gas for my heat. So, for 5-6 months out of the year I do not use gas. However, they hit me with a supplier charge of 9.95 every month when they did not even supply me with gas services. They make it very easy to switch to them with a low rate but they get you elsewhere. Customer service was horrible. They were like robots. You ask to speak to a manager and they state, "let me see if I have someone" How do you not know? Because you are transferred into a queue. But I guess at this point they were not worried about who I needed to talk to because they got 50.00 from me for supplying me with nothing. The right thing to have done was to at least meet half way and provide a good customer service solution.

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— Kristi Shaffer from Reading, PA on November 2nd, 2018

Don't choose them!

During a ultra busy time in life I missed the letter for renewal of Frontier - and had not been worried about it because I figured the rate would only be raised 10 or 20 percent of the intro rate. Boy was I wrong! They jacked the rate up more than double. At first I thought our home usage must be up because of the hard winter in PA. Then the rate was still excessive in the spring so I called and found out they had jacked the rate much higher than PECO or anyone else would charge. They would not negotiate a decrease so I cancelled. We lost hundreds of dollars by missing the renewal date so watch out!

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— L Weiss from Huntingdon Valley, PA on July 16th, 2018

Beware the end of your contract!

Move fast, because in my experience, they DOUBLED my rate! By the time I could find another supplier, I was nailed for 2 months! Wish I would've read these before I signed on with them. They wouldn't answer my e-mails, they could care less. TERRIBLE company!

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— PA Dissatisfied Former Customer! from Bloomsburg, PA on May 4th, 2018

Dear Value Customer,
We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for any inconvenience you may had. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com or call 1877-777-5158 so we can get this matter resolved immediately.
We are open Monday to Friday 7 am until 6:00 PM CST. We are also here to serve you on Saturdays from 8:00 AM to 2:00 PM.
Thank you
Araceli R.

— Frontier Utilities

Horrible scammers

First of all sending our bills to previous homeowners not even in our name and address they been using is from years ago not current address. Supposedly closed out account and sent another bill to previous owner again added more money to closed account how is that? PPL even told us it was unlawful authorization but still charging us and arguing with us. Stay clear of this company. Calling public utility commission on them tomorrow. Had enough of their bull.they write how they will work on your problems it's a lie.

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— Horrible Company from Pottsville, PA on January 3rd, 2018

Hi, we understand your frustration and truly appreciate you bringing this to our attention. We are sorry to hear that you did not have a good experience with us as a Frontier customer, and would love the opportunity to connect with you directly to see what how we can improve. Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further? Hope to connect with you soon.

— Frontier Utilities