Frontier Utilities Customer Reviews (June 2026 Update)

Updated: June 2026

The best review categories for Frontier Utilities are the order experience, with an average of 3.0 stars, and their customer service, with an average of 2.8 stars.

Reviews Overall

10th

Plans & Pricing

12th

Order Experience

8th

Customer Service

11th

Billing & Acct Mgmt

9th

Likely to Recommend

11th

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Reviews by Star

PA Energy Ratings's Gold Tier Providers are the best of the best in Pennsylvania electric. These are the best providers over the past year at providing customers and communities great service, stellar customer service, and top of the line resources, just to name a few things. When you select one of these providers, know you're choosing from among the best options in the Pennsylvania electric market.

Recent Good Review from Chuck

Frontier

I actually expected lower elect costs, but will wait a bit longer.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Chuck from Freedom, PA on March 31st, 2025

Most Recent 5 Star Reviews

2 Customer Reviews Written Overall

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Customer Service
Account Management
Likely to recommend

A+ all the way.

Never a problem, always quality service.

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Order Experience
Customer Service
Account Management
Likely to recommend

— CAC from Springfield, PA on November 25th, 2024

Frontier is the cheapest for the longest time period.

I checked out the prices online and Frontier was the best for the longest period.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— JPM from Bethlehem, PA on June 30th, 2024

Most Recent 4 Star Reviews

2 Customer Reviews Written Overall

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Account Management
Likely to recommend

Wonderful

I'm saving and I'm happy about that. Thank you.

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— Patrick Grant from Wallingford, PA on June 18th, 2024

Did I miss something on order form?

I only gave 3 stars on recommendations and price because I'm not sure if I read the agreement correctly and will have to contact them. My bill reflects the correct price per kwh but also has an additional customer charge of $9.95. I don't recall seeing that cost specifically but will look into it.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— John T. from Rural Ridge, PA on April 14th, 2024

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

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Account Management
Likely to recommend

Frontier

I actually expected lower elect costs, but will wait a bit longer.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Chuck from Freedom, PA on March 31st, 2025

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

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Order Experience
Customer Service
Account Management
Likely to recommend

I havent been contacted by them...wasn't sure the transfer was completed

After completing the online service transfer, I never heard a word that the transfer went through. I was thinking about signing up with another company when I got this survey. I didn't want to give them bad or good marks since there was no contact with them.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Joseph Malham from Easton, PA on November 14th, 2024

Most Recent 1 Star Reviews

5 Customer Reviews Written Overall

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Account Management
Likely to recommend

Bait and switch

Was in a contract for some time at a low price, but when the contract expires if you don't remember they will charge you predatory rates to make up for it instead of actually charging you reasonable amounts. We got hosed for a few hundred because of this, needless to say I'll be steering people away from them for the foreseeable future. This will cost them way more than simply doubling my bill.

Plans & Pricing
Order Experience
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Likely to recommend

— Ais from Wilkes Barre, PA on March 31st, 2025

THIS FRONTIER ENERGY IS HORRIBLE!!!!

They gave us a comparable rate for a few months, then when it was time to renew they TRIPLED the rates. we got a bill that was several hundred dollars higher than what it would be with ppl. no way should this be allowed to happen the rates should not price gouge the customer if they dont switch and hop off month to month. THIS IS A JOKE

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Paul Vitiello from Scranton, PA on July 17th, 2024

Jacked up my rate to 0.19 when energy prices dropped everywhere else.

My plan with them ended, and they hit me with a 0.19 rate. Check this out. I used 341KwH in April and my bill was $62.59, then in May I used 305kWh...that's 36kWh LESS than April, and because they jacked up my rate my bill was $100.34! I'm totally not paying that, because it's taking advantage, it's usury, it's a rip off, AND because this is an 1100 sq. ft. apartment, not a 3-bedroom townhouse, and no way should my bill be that high, EVER. Especially when rates are now in the 0.089 range. Then I called and complained and they told me to call PP&L, who then told me to call Frontier, which of course makes sense since THEY are the ones responsible for this jacked up rate. And the other thing is, no advance notification of a higher rate about to be charged? They just shoot your rate up without telling you?? What kind of crap is that???

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Eric from Hummelstown, PA on May 29th, 2024

Snakes

All these companies move you to a crazy-expensive plan upon expiration of the original deal. But, unlike others I have dealt with, Frontier doesn't let you cancel for two billing cycles. So, a gotcha scam! And shame on the PUC for letting this happen.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Allentonian from Allentown, PA on August 25th, 2023

Buyer beware

Used frontier for over a year, last month they went from .08 to 19 cents and charged a 9.95 fee more than doubling our bill. Should have read the reviews of how this company operates.