Frontier Utilities Customer Reviews

The best review categories for Frontier Utilities are their plans and pricing, with an average of 3.2 stars, and the order experience, with an average of 3.2 stars.

Reviews Overall

10th

Plans & Pricing

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Reviews by Star

Recent Good Review from Nelson Harrison

Frontier Energy

My bill is about $8 lower this month. Great service.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Nelson Harrison from Pittsburgh, PA on October 16th, 2021

Most Recent 5 Star Reviews

6 Customer Reviews Written Overall

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Customer Service
Account Management
Likely to recommend

Frontier Energy

My bill is about $8 lower this month. Great service.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Nelson Harrison from Pittsburgh, PA on October 16th, 2021

Have been with them for 12 months...renewing for another 12 months

We've had absolutely no problems with this power Co. and renewing for another 12 months below the current electric rates.

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Customer Service
Account Management
Likely to recommend

— Craig Brosius from Selinsgrove, PA on May 11th, 2021

Hi Craig , thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our customers, and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback

— Frontier Utilities

Electric

Very easy

Plans & Pricing
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Account Management
Likely to recommend

— Carol from Long Pond, PA on January 18th, 2021

Hi Carol , thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our customers, and were so glad to know you've valued your experience with us. Thanks again for leaving your feedback

— Frontier Utilities

Excellent

No problems to report

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Likely to recommend

— Sandra from Glenshaw, PA on October 20th, 2020

Hi Sandra , thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our customers, and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback

— Frontier Utilities

Great Electric Company

So far they are wonderful

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dawn K from Pittsburgh, PA on September 10th, 2020

Hi Dawn, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our customers, and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback

— Frontier Utilities

No problems with Frontier Utilities

Access to Frontier was good, no hassles and application process straightforward

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bob from Malvern, PA on March 11th, 2019

Most Recent 4 Star Reviews

3 Customer Reviews Written Overall

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Likely to recommend

Good Customer service

No problem with them

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Likely to recommend

— Robertf88 from Philadelphia, PA on June 20th, 2021

Hi Robert, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our customers, and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback

— Frontier Utilities

So far so good

I havent had to complain

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Account Management
Likely to recommend

— Heather from Levittown, PA on September 6th, 2020

Hi Heather, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our customers, and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback

— Frontier Utilities

Burrows -Frontier Energy Ratings

To date, our experiences with Frontier have been positive, no complaints. We have not had a reason to contact your "Customer Service" resources but have given them a high rating due to our positive experiences with Frontier.

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— Burrows -Frontier Energy Ratings from Hazleton, PA on January 23rd, 2019

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

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Likely to recommend

Thought i signed up, but service never started

I thought Ihad signed up but service has not yet started. I filled out the information on November 15th with Frontier with the 6-month at 6.99.

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Order Experience
Customer Service
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Likely to recommend

— Jim from Pittsburgh, PA on January 17th, 2019

Hello jwenger55@gmail.com
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I will be more than happy to further assist you with your request. Feel free to contact me at Resolution@FrontierUtilities.com
Sincerely,
Araceli R.

— Frontier Utilities

Most Recent 2 Star Reviews

3 Customer Reviews Written Overall

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Likely to recommend

Not enough time

Not sure yet

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Likely to recommend

— John from Philadelphia, PA on May 6th, 2021

Hi John, thank you for sharing your feedback! We love hearing from our customers and are so happy you took the time to let us know how we are doing. We work hard to provide great electricity rates and customer service for our customers, and we're so glad to know you've valued your experience with us. Thanks again for leaving your feedback

— Frontier Utilities

Stay away!

Frontier Utilities gave me a great rate for 6 months and said that they would send a letter to let me know that my agreement was up and it would give the option to continue or cancel. I found a better rate with another company and tried to cancel Frontier Utilities through e-mail and phone and it still showed on my bill, however the rate went from 7 cents a kWh to almost 13 cents a kWh! Still couldnt get anyone to cancel! I had to go to DLC to get it changed! This is a classic bait and switch if you ask me. Walk away!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Braden from Presto, PA on October 8th, 2019

My bill was higher this month than ever!!!!!

I was shocked, Im a senior and on a budget, living in a small condo and respecting electricity, keep looking

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Martha from Harleysville, PA on January 2nd, 2019

Most Recent 1 Star Reviews

14 Customer Reviews Written Overall

Read All 1 Star Reviews

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Likely to recommend

Do not trust them.

It was time to renew my contract. I called and did just that. When I got my bill it was almost twice what we had agreed on. When I called to correct problems they said I had no contract and there was nothing I could do about it. I was robbed for two months until I could switch to someone else.it's

Plans & Pricing
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Likely to recommend

— Unhappy. Victim from Ickesburg, PA on February 24th, 2022

Took Over 2 Months To Process And Then Charged Higher Rate

I attempted to switch to Frontier Utilities on 11/16/2021 through PPL's standard offer. I received a confirmation from PPL that my enrollment was successful at a rate of 7.016 cents per kWh. I never heard from Frontier Utilities until 1/31/2022. By the time I heard from them, they changed the rate to 8.315 cents per kWh, which is not what I enrolled in. Because of Frontier's slow turnaround time, I am now paying nearly 20% more than I should be paying. I will never do business with Frontier again and encourage others to stay away from them as well.

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Likely to recommend

— Brian D from Harrisburg, PA on January 31st, 2022

I will never use this company again.

I switched to this company for a 3 month term. They sent me a letter saying my contract would be up soon and another letter will be coming to me with my options. I NEVER GOT A 2ND LETTER. my rate was doubled and they charged me a 9.95 fee. Believe the reviews and stay away from this company. They have no integrity.

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Likely to recommend

— Very Disappointed from New Cumberland, PA on July 28th, 2021

DO NOT SWITCH TO FRONTIER ENERGY UTILITIES NO MATTER WHAT THEY OFFER

The problem: its impossible to cancel. i spent the better part of 2 days calling them. The first call i got right through to a person and she transferred me to their cancellations department. I waited on hold for 4 hours.. My phone died and i tried again. 4 more hours and it hung up on me.

I called in fuming and they said there isnt anything they can do that i just ahve to wait

who can handle waiting more than 4 hours? i have a life and work and cant afford to take days off work to cancelt his service which is about t o triple my rate and charge me a monthly fee of 9.95

people do not make the mistake of switching to this company, please choose someone else or go straight through PPL
the penny you save isnt worth it in the end

and you wont save they will jack prices up and kill you in a few months.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— PAUL MICHAEL from Scranton, PA on April 15th, 2021

Hi Paul, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

— Frontier Utilities

Beware .

If you call them to cancel your contract (because when your contract is up they will rape you on new , variable terms) they will put you on endless "hold". Tried 5 times. Pretty cheap tactics for utility company. tried to email them to cancel the contract-no can-do over email.and another lie on the top: it might take up to two months to switch. BS. Peco says 3 days for electric switch. So it's all good, until the end of the contract.that were all of your troubles will start.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bob from Newtown, PA on March 25th, 2021

Hi, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

— Frontier Utilities

Horrible company

Frontier will triple your rate, after the promo, without notice. I have a letter stating my contract does not expire until April 1. Yet in January the con company tripled my rate. I have filed a complaint with the PA PUC AVOID.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Chico from Langhorne, PA on March 14th, 2021

Hello Chico, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

— Frontier Utilities

Switch to frontier utilities

Attempt tp switch was painful. website difficult to navigate. after you get confirmation email and number , you never hear from them. called to confirm switch 3 times, got transferred to different departments,but never got a straight answer. Started in december 2020, switch still no happened , now it is march.
rates may be good, the rest is not. contacted another utility and got emails, letters and switch occurred in 3 days. do not use frontier.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Switch To Frontier from Hazleton, PA on March 10th, 2021

Hello, our Customer Care team would like the opportunity to connect with you directly to further discuss. Please email care@frontierutilities.com with the name on your account, your account number or service address, and the best phone number and timeframe to reach you. We will be happy to reach out to you to discuss. Thank you.

— Frontier Utilities

Rip off

They don't notify that your term is up, they just raise the rate and don't change it when you call to notify them.

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Order Experience
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Likely to recommend

— MR from Downingtown, PA on November 19th, 2019

BE CAREFUL!

Make sur you call to continue your current rate. If you miss making the call you will be placed in a variable monthly pool and get burned just like I did this winter. Watch your bills and be aware!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— George P. from Jessup, PA on March 21st, 2019

Hello George P.
We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I will be more than happy to further assist you. Please contact us at Resolution@FrontierUtilities.com
Sincerely,
Araceli R.

— Frontier Utilities

Pasquale Sorco.

It has been two months since I signed up for Frontier Service via Pa Energy Ratings and my service has not been switched to Frontier.
Pa Energy Ratings order # 425028. Frontier order # 0639520. What happened????