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Rip off
| They don't notify that your term is up, they just raise the rate and don't change it when you call to notify them. | |||
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—
MR
from
Downingtown, PA
on
November 19th, 2019
BE CAREFUL!
| Make sur you call to continue your current rate. If you miss making the call you will be placed in a variable monthly pool and get burned just like I did this winter. Watch your bills and be aware! | |||
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—
George P.
from
Jessup, PA
on
March 21st, 2019
Hello George P.We are sorry to hear that you were not satisfied with the service we provided. At Frontier Utilities we strive to provide exceptional customer service and we appreciate your feedback. My name is Araceli and I will be more than happy to further assist you. Please contact us at Resolution@FrontierUtilities.com
Sincerely,
Araceli R.
— Frontier Utilities
Pasquale Sorco.
|
It has been two months since I signed up for Frontier Service via Pa Energy Ratings and my service has not been switched to Frontier. Pa Energy Ratings order # 425028. Frontier order # 0639520. What happened???? |
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Pasquale Sorco
from
Pittsburgh, PA
on
November 19th, 2018
Hidden fees
| I use gas for my heat. So, for 5-6 months out of the year I do not use gas. However, they hit me with a supplier charge of 9.95 every month when they did not even supply me with gas services. They make it very easy to switch to them with a low rate but they get you elsewhere. Customer service was horrible. They were like robots. You ask to speak to a manager and they state, "let me see if I have someone" How do you not know? Because you are transferred into a queue. But I guess at this point they were not worried about who I needed to talk to because they got 50.00 from me for supplying me with nothing. The right thing to have done was to at least meet half way and provide a good customer service solution. | |||
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—
Kristi Shaffer
from
Reading, PA
on
November 2nd, 2018
Don't choose them!
| During a ultra busy time in life I missed the letter for renewal of Frontier - and had not been worried about it because I figured the rate would only be raised 10 or 20 percent of the intro rate. Boy was I wrong! They jacked the rate up more than double. At first I thought our home usage must be up because of the hard winter in PA. Then the rate was still excessive in the spring so I called and found out they had jacked the rate much higher than PECO or anyone else would charge. They would not negotiate a decrease so I cancelled. We lost hundreds of dollars by missing the renewal date so watch out! | |||
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—
L Weiss
from
Huntingdon Valley, PA
on
July 16th, 2018
Beware the end of your contract!
| Move fast, because in my experience, they DOUBLED my rate! By the time I could find another supplier, I was nailed for 2 months! Wish I would've read these before I signed on with them. They wouldn't answer my e-mails, they could care less. TERRIBLE company! | |||
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—
PA Dissatisfied Former Customer!
from
Bloomsburg, PA
on
May 4th, 2018
Dear Value Customer,We are sorry to hear that you did not have a good experience with us. We appreciate the feedback and bringing this matter to our attention. At Frontier Utilities we strive to provide exceptional customer service and sincerely apologies for any inconvenience you may had. Based on the name provided in your review, we are unable to locate your Frontier account and your contact information. Please contact us at Resolution@FrontierUtilities.com or call 1877-777-5158 so we can get this matter resolved immediately.
We are open Monday to Friday 7 am until 6:00 PM CST. We are also here to serve you on Saturdays from 8:00 AM to 2:00 PM.
Thank you
Araceli R.
— Frontier Utilities
Horrible scammers
| First of all sending our bills to previous homeowners not even in our name and address they been using is from years ago not current address. Supposedly closed out account and sent another bill to previous owner again added more money to closed account how is that? PPL even told us it was unlawful authorization but still charging us and arguing with us. Stay clear of this company. Calling public utility commission on them tomorrow. Had enough of their bull.they write how they will work on your problems it's a lie. | |||
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—
Horrible Company
from
Pottsville, PA
on
January 3rd, 2018
Hi, we understand your frustration and truly appreciate you bringing this to our attention. We are sorry to hear that you did not have a good experience with us as a Frontier customer, and would love the opportunity to connect with you directly to see what how we can improve. Can you please email us at care@frontierutilities.com with your name and account information so that we can investigate further? Hope to connect with you soon.
— Frontier Utilities
