“ They tell me that 11 cents per kilowatt and no on call delivery and I confirmed with them on the phone 3 times before I sign the contract. When the bill came in, they charged me $112 for on call delivery. I asked the customer support and they said they would check the recording of the previous call and talk with their supervisor. I called them later and now they deny everything. ”
“ Never have I EVER had a bill over 400 dollars. Ive been with this company 6 months and in those 6 months Ive had 3 bills over $450 including this month at $645. Its only my daughter and I in this house, no way Ive used som much electricity. Ive called and They say thats the amount of klw Ive used, no way. I have friends with bigger houses then mine with half that bill. ”
“ It was time to renew my contract. I called and did just that. When I got my bill it was almost twice what we had agreed on. When I called to correct problems they said I had no contract and there was nothing I could do about it. I was robbed for two months until I could switch to someone else.it's ”
“ I WAS paying $76/mo for under 1000kwh usage. (950sf apt) When that plan expired, the best they would do for me was a minimum 225% increase in my bill. Trying to play their game, I elected the 1k-2k kwh/mo plan so I could get a $100 credit ea mo but the bill is still over 225% more from what I was paying per month. Legalized ROBBERY! RUN Fast from this company! ”
“ I attempted to switch to Frontier Utilities on 11/16/2021 through PPL's standard offer. I received a confirmation from PPL that my enrollment was successful at a rate of 7.016 cents per kWh. I never heard from Frontier Utilities until 1/31/2022. By the time I heard from them, they changed the rate to 8.315 cents per kWh, which is not what I enrolled in. Because of Frontier's slow turnaround time, I am now paying nearly 20% more than I should be paying. I will never do business with Frontier again and encourage others to stay away from them as well. ”
“
Worst customer service ,
Unreasonable price ”
“ Worst customer service , unreasonable bills , not responsible ”
“ Worst customer service , unreasonable bills , not responsible ”
“ Paid for the service and didnt even get the service. No power since setting up the account and paid the deposit. Call AEP and they said frontier has not send over the account information. ”
“ Left Constellation Energy and regretted it immediately. Set up autopay several times and they didn't charge my account. Which cause a disconnection. Also, bill was $349 vs average of 100. Consumer beware. ”
“ Frontier sales people continually come to my neighborhood, which has a high population of people who do not speak English well, and they try to take advantage of my friends and neighbors by making it seem as if they have to sign their forms in order to prevent something terrible from happenieng with their electric service. It is a dirty, underhanded way to get customers. ”
“ I signed up for Frontier a month ago. I looked on my account and they have 2 addresses for the account. When I called and asked them, they said they would cancel the other house, but I might get a bill. Who in their right mind is willing to pay for the house next doors power. I'm very leery of Frontier Utilities ”
“ I was forced to transfer service when my previous provider sold to Frontier. Transition was horrible, customer service is horrible, billing is horrible, I have multiple accounts and the can not be combined into one, I've had to set up new email accounts just so I can do things on-line. Customer service agents are friendly but they have no idea what they are doing, and promise all kinds of things but can't deliver. I'm absolutely at my wit's end. I'm leaving, will have to pay all kinds of fees to close accounts. ”
“ I was going to try this company at first, when I read the reviews I switched to a more trusted company. Account was cancelled my move it date was 7/13/21 received a bill for 7/9/21-7/12/21. Never able to get a hold of their customer service and account was sent to collections for $11.74. ”
“ My first bill was due on the 31st, I payed in full the next morning on the 1st. A few hours later I was sent a disconnection notice and charged a 20 dollar disconnection notice fee. What a horrible way to treat customers. I cant understand this money grab. Avoid them ”
“ This company has been guilty of extremely unethical conduct and predatory billing. During the last week of August something went wrong with the auto pay on their side (other bills on the same account came through during this period). We also have statements that say do no pay this bill and it will be drafted. They sent termination via mail and no other contact (even though it is in the terms of agreement to keep phone and email up to date) while we were out of town and cut the power roughly 5-7 days later. Having the power off for a week cost us roughly $500 in lost food and $250 property damage after having to throw out the deep freezer. This is in addition to the multiple fees heaped on the account due to missing the 1 payment. After we called it took 2 days in the Houston summer to get the power on due to multiple wrong entries on account of Frontier staff. On top of this they are billing the old account an additional $180 for early termination. There is an open market in Texas and I strongly encourage you to take your business elsewhere. ”
“ Frontier utilities is a cheat and is duping people. In the contract you mention that you will get a credit if your usage stays between 1000 and 1500 kWh. Please tell me how can someone make sure they can be in between 500 kWh of usage. No other utility company does that and they provide the usage credit if the kWh exceeds a certain threshold and hold within a box. This is duping customers into believing that will get a credit when in reality they will not because no one can monitor electricity usage in this fashion. I will find another utility company and transfer. ”
“ I have a 2 bedroom apartment and my light bill is $400! Ill suck it up and pay the cancellation fee.. this is ridiculous. I have friends in this area with 5 bedroom homes who dont have $400 light bills. This is a rip OFF ”
“ Someone came to our door promising our bill would only be 50 dollars each month. It seemed true the next few months until we were hit with a 250 dollar electric bill. We tried to not sign up for it but the sales person wouldnt leave our property. It seemed like the only thing to do to get them to leave. I highly recommend you not get this service they will rob you blind with their rates ”
“ I switched to this company for a 3 month term. They sent me a letter saying my contract would be up soon and another letter will be coming to me with my options. I NEVER GOT A 2ND LETTER. my rate was doubled and they charged me a 9.95 fee. Believe the reviews and stay away from this company. They have no integrity. ”
| Example Bill |
|---|
