“ Worst customer service , unreasonable bills , not responsible ”
“ Paid for the service and didnt even get the service. No power since setting up the account and paid the deposit. Call AEP and they said frontier has not send over the account information. ”
“ Left Constellation Energy and regretted it immediately. Set up autopay several times and they didn't charge my account. Which cause a disconnection. Also, bill was $349 vs average of 100. Consumer beware. ”
“ Frontier sales people continually come to my neighborhood, which has a high population of people who do not speak English well, and they try to take advantage of my friends and neighbors by making it seem as if they have to sign their forms in order to prevent something terrible from happenieng with their electric service. It is a dirty, underhanded way to get customers. ”
“ I signed up for Frontier a month ago. I looked on my account and they have 2 addresses for the account. When I called and asked them, they said they would cancel the other house, but I might get a bill. Who in their right mind is willing to pay for the house next doors power. I'm very leery of Frontier Utilities ”
“ I was forced to transfer service when my previous provider sold to Frontier. Transition was horrible, customer service is horrible, billing is horrible, I have multiple accounts and the can not be combined into one, I've had to set up new email accounts just so I can do things on-line. Customer service agents are friendly but they have no idea what they are doing, and promise all kinds of things but can't deliver. I'm absolutely at my wit's end. I'm leaving, will have to pay all kinds of fees to close accounts. ”
“ I was going to try this company at first, when I read the reviews I switched to a more trusted company. Account was cancelled my move it date was 7/13/21 received a bill for 7/9/21-7/12/21. Never able to get a hold of their customer service and account was sent to collections for $11.74. ”
“ My first bill was due on the 31st, I payed in full the next morning on the 1st. A few hours later I was sent a disconnection notice and charged a 20 dollar disconnection notice fee. What a horrible way to treat customers. I cant understand this money grab. Avoid them ”
“ This company has been guilty of extremely unethical conduct and predatory billing. During the last week of August something went wrong with the auto pay on their side (other bills on the same account came through during this period). We also have statements that say do no pay this bill and it will be drafted. They sent termination via mail and no other contact (even though it is in the terms of agreement to keep phone and email up to date) while we were out of town and cut the power roughly 5-7 days later. Having the power off for a week cost us roughly $500 in lost food and $250 property damage after having to throw out the deep freezer. This is in addition to the multiple fees heaped on the account due to missing the 1 payment. After we called it took 2 days in the Houston summer to get the power on due to multiple wrong entries on account of Frontier staff. On top of this they are billing the old account an additional $180 for early termination. There is an open market in Texas and I strongly encourage you to take your business elsewhere. ”
“ Frontier utilities is a cheat and is duping people. In the contract you mention that you will get a credit if your usage stays between 1000 and 1500 kWh. Please tell me how can someone make sure they can be in between 500 kWh of usage. No other utility company does that and they provide the usage credit if the kWh exceeds a certain threshold and hold within a box. This is duping customers into believing that will get a credit when in reality they will not because no one can monitor electricity usage in this fashion. I will find another utility company and transfer. ”
“ I have a 2 bedroom apartment and my light bill is $400! Ill suck it up and pay the cancellation fee.. this is ridiculous. I have friends in this area with 5 bedroom homes who dont have $400 light bills. This is a rip OFF ”
“ Someone came to our door promising our bill would only be 50 dollars each month. It seemed true the next few months until we were hit with a 250 dollar electric bill. We tried to not sign up for it but the sales person wouldnt leave our property. It seemed like the only thing to do to get them to leave. I highly recommend you not get this service they will rob you blind with their rates ”
“ I switched to this company for a 3 month term. They sent me a letter saying my contract would be up soon and another letter will be coming to me with my options. I NEVER GOT A 2ND LETTER. my rate was doubled and they charged me a 9.95 fee. Believe the reviews and stay away from this company. They have no integrity. ”
“ Signed up, received a disconnect notice before I received my first month's bill. Called customer support, spoke to someone who did not understand English, and cut me off. Go elsewhere. ”
“ The customer support is non-existent, the pricing/billing is dodgy at best, and the overall experience was frustratingly tiresome. I would rather live without electricity at all than to go back to this "company". my bill more than quadrupled over a summer and nobody from Frontier cared to inform me that my rate had been changed while I was away on business. That, along with a laundry list of issues with their pay portal and lousy service solidified that they should not be allowed to fleece hard working people through shoddy business practices. Horrendous!!! ”
“ So bill due on 25th. I realized on 26th went to pay expecting $10 late fee (5%) per bill. But it showed a $30 higher bill. Wth so I paid and asked why no response. A week later I got a disconnect notice for an additional $20 fee now it makes sense. The second it went late they tacked on late fee and disconnect fee. Highly unethical. Also they offer credit for certain usage but will routine read meter days before or days after a month so you dont get that credit and fall out of usage range. Highly dishonest. ”
“
I called to get my service transferred from my old address to a new address.Instead the representative Phace talked me and signed me up on a complete different plan and all I needed was my service transferred. He knew that I had a deadline and needed to be transfer it immediately he let me to believe that my service cannot be transferred unless it was canceled from my old address and sign up on a new plan so therefore I was charged extra money for counseling my old plain And then an additional $225.00 For a security deposit. I kept asking each time, Now what is this money for he knew that I did not understand and knew that he was not giving me the best service that will save me money. He was only concerned about the sale of the new plan.
and now when I called to talk to the managers they give me the runaround and tell me that my money is going towards my past account when I never shouldve been signed up on the new account in the beginning. All I wanted was my service transferred from one address to the othe. One of the supervisors name is Sebastian let me to believe that it is my fault because my wording was not correct! I will never never recommend anyone titties company and I will also tell everyone about my experience!
They keep saying that they are going to investigate my account and give me a call back to resolve the issue and its already been sense May that Ive been trying to get this issue resolved! ”
“ Overchanging of over $1000 over eth last 6 months. Made several calls and emails. Keep telling me that will refund and that it takes 2 months to process. It's going on since November of last year. Can't believe that this company is allowed to operate like this. Their response to my last review was to call them again and they still did not issue refund. Simply pathetic and fraudulent practices. ”
“
the problem: its impossible to cancel. i spent the better part of 2 days calling them. The first call i got right through to a person and she transferred me to their cancellations department. I waited on hold for 4 hours.. My phone died and i tried again. 4 more hours and it hung up on me.
I called in fuming and they said there isnt anything they can do that i just ahve to wait
who can handle waiting more than 4 hours? i have a life and work and cant afford to take days off work to cancelt his service which is about t o triple my rate and charge me a monthly fee of 9.95
people do not make the mistake of switching to this company, please choose someone else or go straight through PPL
the penny you save isnt worth it in the end
and you wont save they will jack prices up and kill you in a few months. ”
“ If you call them to cancel your contract (because when your contract is up they will rape you on new , variable terms) they will put you on endless "hold". Tried 5 times. Pretty cheap tactics for utility company. tried to email them to cancel the contract-no can-do over email.and another lie on the top: it might take up to two months to switch. BS. Peco says 3 days for electric switch. So it's all good, until the end of the contract.that were all of your troubles will start. ”
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