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Since i've setup an account after moving in, I've had nothing but difficulty signing in to my account just to pay my bill. I've tried to reset my password and it's saying my email doesn't exist yet I have several emails from the company already.
They are also taxing for no reason and I've only been late one month so far and yet have additional charges for seemingly no reason. The winter storm that happened this past month was devastating but they have not been lenient at all. Ive tried to call but was put on hold for over 30+ minutes just to get disconnected. A greedy company that only wants your money. After the year is up, will definitely be switching companies ”
“ Worst customer service cant even get a response back! Already reported them ”
“ I work 7:30-5. I dont leave the AC or heater on while at work. Im single with no kids. I live alone and rarely watch tv. My bill last month was $280 plus before the winter storm. This month will be even higher. Something doesnt seem right. ”
“ Horrible. Horrible. Horrible. Switched to frontier. They failed to do so. My babies and I were without lights ”
“
I changed my gas and electric a month or so ago. My gas changed but Im not sure about my electric. I never heard back from anyone and I havent gotten around to figuring out how to login yet.
Oh, this stupid survey insisted I give stars but since I dont know how can I give them. ”
“
I have had Frontier going on my second year. The first year was fine I stayed within the 30 day usage limit 1500 kw and was billed appropriately.
Beginning the second year Frontier began to expand my billing to 35 plus days creating an overage in my usage and throwing me into a much higher rate so not cool.
In addition to the fluctuations in the number of days in the billing period , they change the due date of the bill every month by several days, very hard to know when to pay to avoid late penalty. Frontier also takes more than the authorized amount from you account if you use the online payment but only posts the authorized amount to your electric bill. You have to call and ask why you were charged $20.00 or $30.00 than the amount due and you were only give credit for the amount due.
I will not be resigning with this company. ”
“ I was looking at my electric bill and it's stating that my due date is Dec. 4, 2020. However, the frontier utilities had changed my due date to Nov. 30, 2020. This is outrageous and it's taking advantage of the customer. I will report to better business bureau for scamming the customer without their consent. ”
“
First they overcharged me by $150, then wouldn't refund or credit my account. Then they said I cancelled and turned off my power. Got it turned back on, but they are refusing to give me my money. Now I know why they have a 1.8 out of 5 rating.
Wish I had seen this before I signed on with them. DO NOT USE THESE PEOPLE. ”
“ Read the fine print of the contract before signing the dotted line or you will get a very expensive surprise billed. Better yet, look elsewhere. ”
“ I have been a customer for over a year. There is currently an issue with my bill and I cannot get it resolved. I have been calling for over 3 weeks and cannot get in touch with a manager. I keep being told that someone will call me back and they do not. I make the customer service representatives sit on the phone with me until I get a supervisor to call me back. I keep getting the same supervisor who cannot resolve my issue. When I finally became fed up and demanded his name he said it was "Diego" and it was against company policy to give a last name. When I asked for his supervisor he said "Cyla" and it was against policy to give last names. When I asked for a phone number for anyone who could help me he said the only one I could call was the 800 number that connects you to a customer service representative. I have no idea what to do because I am left with canceling my service and owing a bill that I do not owe or having a mark on my credit. All I wanted was to have someone correct my bill and I was going to resign my contract. This is the biggest scam of a company and there are no managers or anyone to speak to if you have an issue. The parent company is GEXA energy and I will be attempting to contact them next because this is outrageous. ”
“ Our contract expired, and my next bill doubled. (my fault for letting it expire) Signed up for a new plan that is supposed to average 7.9 (over 2k) usage, but get this. This is only if you use 2000-2500. Otherwise it's ~13 cents!!! Read the small print! How is this even legal?? You're basically betting to use a specific range (not minimum) otherwise your bill doubles. I paid two months of $450+ /month usage. ”
“ I would never recommend Frontier Utilities to anyone and the ones l did recommend l told them forget it., They are expensive and the people working there doesnt have a clue. I called to speak to someone 3 different times and got 3 different answers . No one knows what they are doing even management.. Horrible Company Just Horrible. ”
“ This company makes fraudulent activities and do not carry any responsibility afterwards. Chronology of events:1) I had a 10-month contract from August 17, 2019 to June 17, 2020. 2) I had a new roommate who moved in April 2020. 3) He called Frontier Utilities to add his name to the service so that he can also make a payment. But instead Frontier Utilities cancelled the service with me, which I NEVER REQUESTED OR APPROVED and opened a new service on his name. 4) Right after that, Frontier Utilities sent me cancellation fees, I called the office to dispute the charge since I did not request cancellation, there was miscommunication between FRONTIER UTILITIES and my new roommate. I was still under the lease on that address and we were still paying Frontier Utilities for electricity, obviously, I did not want any cancellation of the service and asked the representative to return the service back if that possible to do. Frontier Utilities notified me that if they still provide the service to that address, they WILL REMOVE THE CANCELLATION FEES. I sent an email later that day to make sure everything is documented in written and that I NEVER REQUESTED CANCELLATION OF THE SERVICE. 5) Frontier Utilities continued to provide the service to that address until June 18 and then my roommate switched the service to his new address after the lease ended on that address.6) Of course, Frontier Utilities did not check anything even though I called several times and wrote emails. But instead they sent the cancellation fees to collectors.The worst customer care , please avoid at all costs! ”
“ At the end of my current electrical contract with another provider I decided to look for another one and came across Frontier. I went ahead and switched and was told by the REP that I had a 3 day grace period to cancel the order. I called the next day to cancel the order and was told it would be cancelled as my current provider agreed to not change my rate. A few weeks later I receive a bill from Frontier. And then another bill, for a different amount, about 10 days later. I then called them to ask why I was receiving a bill if I cancelled the switch for service. The operator gave me the run around telling that switch actually takes a couple of weeks and I owe them for those weeks. I said no I called to cancel the next day so why did the order even go through. I am not sure if that is a form of slamming but I will ask when I call PUC hotline. She then put me on hold only to come back and let me know a supervisor would be contacting me to discuss. There is nothing to discuss. I made the request according to their rules and they are not honoring those. I will definitely not recommend this provider to anyone and I will be filing a complaint with the appropriate authority. ”
“ Signed up in April, first bill $23 then $60 for May and $154 June. I know it's summer, and I expected the bill to be high but not this high! 510 Sq.ft apartment with average usage 300kWh per month. My current plan with Frontier is 18.9 cents per kWh. Anyways I decided to move to extended stay in the July/Aug billing cycle as I thought it was a cheaper options. I shut everything down and I was gone. I am in disbelieve in my hotel room reading the next bill projection from Frontier with projected amount $140!! How?! I feel stupid because early termination fee $200 was a cheaper option. Well, I hate if they got you too.. but if it's a beginning of your contract, I would advice you to cut your losses. End the contract pay the fees, don't be like me. ”
“ If I could give a minus 5 stars I would. I switched to Frontier based on what was supposed to be a good deal. In 10 years these are the highest bills I have ever had. The info provided when choosing a plan is misleading. I have compared usage to the last four years during the same times and usage is the same amount of usage and that is a fact; but the Frontier bills are $100+ higher than with any other provider I have used. I had a new energy efficient A/C installed last year. Switching to Frontier Utilities in Houston TX was a very expensive mistake. Current bill with them = Center Point add-on fee $170 plus $370 Frontier fee = $540 for one month and for the last 4 years the same month with other providers $100 less. ”
“ i was fairly happy with frontier till the end of my contract came up. i noticed my most recent bill at the time had increased substantially, so i went online to view my previous statements to see what was going on and all i recieved when i tried to pull up my previous monthly statements was: *this statement is inaccessible* i didn't understand why my bill had suddenly almost tripled. i had signed up originally for a 6.5 cent/kwh rate along with the oncor delivery charges which came to around 10 cent/kwh for 12 months. when my 12 months had ended they jumped my cost to 16.9 cent/kwh, very excessive without informing me then the next month to 17.9/ kwh. i removed my account from autopay immediately and they started harrassing me about paying the bill since i changed providers. as it stands my monthly bills were always payable about the 2nd day of the month so the final payment as of today is still not due for another 5 days. they also claim i now owe them a late payment fee on top of their ridiculous rate increases. i have never experienced such low handed practices in my life and i do plan to notify PUC about their devios business operations. ”
“ Be very careful what you click on. The TexasElectricityRatings submit button does not allow a comparison of plans but is a "submit" to order a plan or make a contract. I clicked on a Frontier plan and this resulted in an order for service. I called Frontier immediately (2 minutes) and their rep told me "no problem" that the order had not "gone to market" and could be cancelled. This turned out not to be the case. I was also labeled as a "move-in" not as a change of service. This allowed Frontier to "sign me up" with no grace period - in other words even a cancellation after 5 minutes would be charged a $150 cancellation fee. As a final straw the plan had a displayed cost of 6.2 cents per KWH whereas the real cost was closer to 14 cents per KWH ”
“ Their agent promised me that, I will pay less than usual unless the usage is high. But, usage is less, bill is 50% more than previous bill. They are lying and cheating. Stay away from Frontier Utilities ”
“ Agent of Frontier Utilities came my home and explained advantages of their company. Several times I asked her if there will be any hidden fees or not. She assured me that I will not see higher bill than I had before if the usage is not higher. I got my first bill from them, usage was less, but the bill is 50% more. And now they say that, it will take 2-3 bills for me to go back to Columbia Gas. This is trick. That's why stay away from them. If you see their agent before your door, do not trust their any words or promises. This is my live experience, unfortunately. ”
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