“ Signed up, received a disconnect notice before I received my first month's bill. Called customer support, spoke to someone who did not understand English, and cut me off. Go elsewhere. ”
“ The customer support is non-existent, the pricing/billing is dodgy at best, and the overall experience was frustratingly tiresome. I would rather live without electricity at all than to go back to this "company". my bill more than quadrupled over a summer and nobody from Frontier cared to inform me that my rate had been changed while I was away on business. That, along with a laundry list of issues with their pay portal and lousy service solidified that they should not be allowed to fleece hard working people through shoddy business practices. Horrendous!!! ”
“ So bill due on 25th. I realized on 26th went to pay expecting $10 late fee (5%) per bill. But it showed a $30 higher bill. Wth so I paid and asked why no response. A week later I got a disconnect notice for an additional $20 fee now it makes sense. The second it went late they tacked on late fee and disconnect fee. Highly unethical. Also they offer credit for certain usage but will routine read meter days before or days after a month so you dont get that credit and fall out of usage range. Highly dishonest. ”
“
I called to get my service transferred from my old address to a new address.Instead the representative Phace talked me and signed me up on a complete different plan and all I needed was my service transferred. He knew that I had a deadline and needed to be transfer it immediately he let me to believe that my service cannot be transferred unless it was canceled from my old address and sign up on a new plan so therefore I was charged extra money for counseling my old plain And then an additional $225.00 For a security deposit. I kept asking each time, Now what is this money for he knew that I did not understand and knew that he was not giving me the best service that will save me money. He was only concerned about the sale of the new plan.
and now when I called to talk to the managers they give me the runaround and tell me that my money is going towards my past account when I never shouldve been signed up on the new account in the beginning. All I wanted was my service transferred from one address to the othe. One of the supervisors name is Sebastian let me to believe that it is my fault because my wording was not correct! I will never never recommend anyone titties company and I will also tell everyone about my experience!
They keep saying that they are going to investigate my account and give me a call back to resolve the issue and its already been sense May that Ive been trying to get this issue resolved! ”
“ Overchanging of over $1000 over eth last 6 months. Made several calls and emails. Keep telling me that will refund and that it takes 2 months to process. It's going on since November of last year. Can't believe that this company is allowed to operate like this. Their response to my last review was to call them again and they still did not issue refund. Simply pathetic and fraudulent practices. ”
“
the problem: its impossible to cancel. i spent the better part of 2 days calling them. The first call i got right through to a person and she transferred me to their cancellations department. I waited on hold for 4 hours.. My phone died and i tried again. 4 more hours and it hung up on me.
I called in fuming and they said there isnt anything they can do that i just ahve to wait
who can handle waiting more than 4 hours? i have a life and work and cant afford to take days off work to cancelt his service which is about t o triple my rate and charge me a monthly fee of 9.95
people do not make the mistake of switching to this company, please choose someone else or go straight through PPL
the penny you save isnt worth it in the end
and you wont save they will jack prices up and kill you in a few months. ”
“ If you call them to cancel your contract (because when your contract is up they will rape you on new , variable terms) they will put you on endless "hold". Tried 5 times. Pretty cheap tactics for utility company. tried to email them to cancel the contract-no can-do over email.and another lie on the top: it might take up to two months to switch. BS. Peco says 3 days for electric switch. So it's all good, until the end of the contract.that were all of your troubles will start. ”
“
Since i've setup an account after moving in, I've had nothing but difficulty signing in to my account just to pay my bill. I've tried to reset my password and it's saying my email doesn't exist yet I have several emails from the company already.
They are also taxing for no reason and I've only been late one month so far and yet have additional charges for seemingly no reason. The winter storm that happened this past month was devastating but they have not been lenient at all. Ive tried to call but was put on hold for over 30+ minutes just to get disconnected. A greedy company that only wants your money. After the year is up, will definitely be switching companies ”
“ Worst customer service cant even get a response back! Already reported them ”
“ I work 7:30-5. I dont leave the AC or heater on while at work. Im single with no kids. I live alone and rarely watch tv. My bill last month was $280 plus before the winter storm. This month will be even higher. Something doesnt seem right. ”
“ Horrible. Horrible. Horrible. Switched to frontier. They failed to do so. My babies and I were without lights ”
“
I changed my gas and electric a month or so ago. My gas changed but Im not sure about my electric. I never heard back from anyone and I havent gotten around to figuring out how to login yet.
Oh, this stupid survey insisted I give stars but since I dont know how can I give them. ”
“
I have had Frontier going on my second year. The first year was fine I stayed within the 30 day usage limit 1500 kw and was billed appropriately.
Beginning the second year Frontier began to expand my billing to 35 plus days creating an overage in my usage and throwing me into a much higher rate so not cool.
In addition to the fluctuations in the number of days in the billing period , they change the due date of the bill every month by several days, very hard to know when to pay to avoid late penalty. Frontier also takes more than the authorized amount from you account if you use the online payment but only posts the authorized amount to your electric bill. You have to call and ask why you were charged $20.00 or $30.00 than the amount due and you were only give credit for the amount due.
I will not be resigning with this company. ”
“ I was looking at my electric bill and it's stating that my due date is Dec. 4, 2020. However, the frontier utilities had changed my due date to Nov. 30, 2020. This is outrageous and it's taking advantage of the customer. I will report to better business bureau for scamming the customer without their consent. ”
“
First they overcharged me by $150, then wouldn't refund or credit my account. Then they said I cancelled and turned off my power. Got it turned back on, but they are refusing to give me my money. Now I know why they have a 1.8 out of 5 rating.
Wish I had seen this before I signed on with them. DO NOT USE THESE PEOPLE. ”
“ Read the fine print of the contract before signing the dotted line or you will get a very expensive surprise billed. Better yet, look elsewhere. ”
“ I have been a customer for over a year. There is currently an issue with my bill and I cannot get it resolved. I have been calling for over 3 weeks and cannot get in touch with a manager. I keep being told that someone will call me back and they do not. I make the customer service representatives sit on the phone with me until I get a supervisor to call me back. I keep getting the same supervisor who cannot resolve my issue. When I finally became fed up and demanded his name he said it was "Diego" and it was against company policy to give a last name. When I asked for his supervisor he said "Cyla" and it was against policy to give last names. When I asked for a phone number for anyone who could help me he said the only one I could call was the 800 number that connects you to a customer service representative. I have no idea what to do because I am left with canceling my service and owing a bill that I do not owe or having a mark on my credit. All I wanted was to have someone correct my bill and I was going to resign my contract. This is the biggest scam of a company and there are no managers or anyone to speak to if you have an issue. The parent company is GEXA energy and I will be attempting to contact them next because this is outrageous. ”
“ Our contract expired, and my next bill doubled. (my fault for letting it expire) Signed up for a new plan that is supposed to average 7.9 (over 2k) usage, but get this. This is only if you use 2000-2500. Otherwise it's ~13 cents!!! Read the small print! How is this even legal?? You're basically betting to use a specific range (not minimum) otherwise your bill doubles. I paid two months of $450+ /month usage. ”
“ I would never recommend Frontier Utilities to anyone and the ones l did recommend l told them forget it., They are expensive and the people working there doesnt have a clue. I called to speak to someone 3 different times and got 3 different answers . No one knows what they are doing even management.. Horrible Company Just Horrible. ”
“ This company makes fraudulent activities and do not carry any responsibility afterwards. Chronology of events:1) I had a 10-month contract from August 17, 2019 to June 17, 2020. 2) I had a new roommate who moved in April 2020. 3) He called Frontier Utilities to add his name to the service so that he can also make a payment. But instead Frontier Utilities cancelled the service with me, which I NEVER REQUESTED OR APPROVED and opened a new service on his name. 4) Right after that, Frontier Utilities sent me cancellation fees, I called the office to dispute the charge since I did not request cancellation, there was miscommunication between FRONTIER UTILITIES and my new roommate. I was still under the lease on that address and we were still paying Frontier Utilities for electricity, obviously, I did not want any cancellation of the service and asked the representative to return the service back if that possible to do. Frontier Utilities notified me that if they still provide the service to that address, they WILL REMOVE THE CANCELLATION FEES. I sent an email later that day to make sure everything is documented in written and that I NEVER REQUESTED CANCELLATION OF THE SERVICE. 5) Frontier Utilities continued to provide the service to that address until June 18 and then my roommate switched the service to his new address after the lease ended on that address.6) Of course, Frontier Utilities did not check anything even though I called several times and wrote emails. But instead they sent the cancellation fees to collectors.The worst customer care , please avoid at all costs! ”
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